Consumer Reports Customer Service Issues

I suggest including the ZVOX soundbar in your upcoming soundbar testing. TV and movie soundtracks often make it difficult to distinguish the human voice due to loud music and background noise. ZVOX speakers prioritize the human voice, making it clearer and easier to understand. They also maintain consistent sound levels between programs and commercials. The ZVOX soundbar offers various useful features. I recommend testing a lower-end, midrange, and high-end model. Visit zvox.com for more information. Thank you for considering my suggestion. -Gordon

I recently received a notice from Allstate regarding my auto insurance policy that I purchased in October [redacted]. Although I've been a loyal customer for over 40 years with an excellent driving record, they mentioned a consumer reporting agency issue that led them to cancel my insurance. I'm puzzled by this development and would appreciate it if Allstate could provide me with a copy of the report they mentioned in the letter so I can better understand the situation. Thank you, Mrs. Odis Whitlock.

I am experiencing difficulties renewing my long-standing subscription and seeking to renew six additional subscriptions as gifts, as I have done in the past. I need to discuss this matter further. Earlier today, I spoke with a representative and received rates for renewal, but had to end the call abruptly. Upon calling back recently, new rates were provided for the gift subscriptions. I prefer to communicate by phone at [redacted] as typing is challenging due to hand dexterity issues. I will provide my email for further contact. Thank you.

In October, I submitted a $30 renewal payment which included a complimentary subscription for a friend, whose name I also provided. Recently, I received a final notice insisting on an unpaid fee, offering the same deal. Concerned, as my initial check should have gone through, I issued a second check for the same amount. Upon contacting my friend, they confirmed not receiving any magazines. Assuming my first check, #[redacted], was misplaced, I re-submitted payment. Today, I reviewed my bank statement to discover that check #[redacted] went through a month later, causing confusion. The delay in processing and the mix-up in communication regarding my payment is disappointing. I request guidance on whether to void or return check #[redacted] upon receiving it. Thank you for your attention to this matter.

On October 18, I sent a $30 check #[redacted] for renewal and a free subscription for a friend. In December, I received a Final Notice stating my subscription was about to lapse. Believing my first check didn't reach you, I sent another $30 check and provided a friend's name for the free subscription. Later, I discovered the original check #[redacted] was cashed. You owe me $60, and I request my subscription be cancelled due to the confusion. Communication with your company is challenging amidst the numerous contest offers, reminiscent of questionable practices. My name is Jim K. Subscription # CNSO[redacted]79/5# at [redacted] E 34th Ln, Yuma, AZ [redacted].

On October **, I mailed a check for $** for a renewal and a free subscription for a friend. In December, I received a Final Notice from you stating my subscription is about to expire. Believing my first check did not reach you, I sent another check for $** and provided my friend's details again. Later, I discovered that the initial check was cashed. It seems there was a miscommunication internally. You owe me $** and I request cancellation of my subscription. Trying to reach you is challenging with the numerous contests you send, akin to Publishers Clearing House schemes. My name is Jim Kindle, and my Subscription Number is CNSO************ at **** E **th Ln Yuma, AZ. I request a refund of the two $30 payments ($60 total) and the cancellation of my subscription.

Hello, I'm Alex Piedra from the Yolo County DA's Office. We recently sent you our two-year renewal form requesting to be billed. To facilitate payment by check, we need to establish you as a vendor in our accounting system. Kindly complete and return the necessary forms so we can process the payment accordingly. Please provide your email address for us to send over the required documents promptly. Thank you for your cooperation.

I made a mistake when trying to download the DIY gift and need a new link. I hope someone can help me with this issue and provide a new link. Thank you in advance for your assistance. From: G.A. Subject: Re: Thank you for supporting Consumer Reports! Dear Member Support, I encountered an issue with the link to download the DIY gift. Can you please resend the link to me? Best regards, Gilbert Adamowski

Account Number: [redacted] Subscriber: S.N. Subscription Expiration Date: December [redacted] I attempted to add a gift recipient online without any additional charge. However, after providing the recipient's information, the transaction completed unexpectedly. Subsequently, I received an email on November 13 confirming that the gift for J.C. was activated, with a total charge of $26.94 posted to my credit card on November 17. As a subscriber, I should receive a free one-year gift subscription, so I kindly request a reversal of the charges and a credit to my credit card. Please ensure this is done and contact me at [redacted] or [redacted] to confirm. Thank you, S.N.

Hello, I am Karen Panton. I have been trying to reach Consumer Reports, but I have been experiencing long wait times. I would appreciate assistance with my concerns regarding the publication "On Health". I used to receive issues of On Health due to a subscription my friend purchased for me years ago, which has now ended. I paid for a one-year subscription via VISA on 2/27/20. Despite this, I am still receiving notifications that my subscription is close to expiring. I kindly request you to review your records and update me on my status regarding the On Health publication. Thank you, Karen Panton [redacted] Email: [redacted]

For years, I have felt that Consumer Reports was biased in its ratings of American cars versus foreign ones. I have driven hundreds of thousands of miles with very few issues on my cars, SUVs, and trucks. I used to own a Sienna that had constant brake problems and a passenger door that would vibrate at high speeds, frightening my passengers. I recently canceled my subscription due to an issue that included five full pages on photography tips for Black individuals, which seemed unrelated to the magazine's purpose. Farewell, James Jarrett.

On December 16, [redacted], I contacted Consumer Reports and spoke with Vanessa at 3:40 PM. I informed her of my intention to renew my subscription to Consumer Reports magazine and purchase two gift subscriptions. Despite my clarification, she proceeded to renew my On Health subscription, which was not due until October [redacted]. I requested a bill and email confirmation but did not receive them. On December 30, [redacted], at 12:25 PM, I spoke with Walter and paid the quoted $50. He provided me with confirmation number [redacted]03A, assuring me it covered my CR magazine and the two gift subscriptions for Gordon Evans and Michael Evans. Unfortunately, my brother and son received the On Health newsletter instead of the CR magazine. I am a long-time subscriber to CR and On Health but have never encountered such confusion and errors. If this matter remains unresolved, I will discontinue all subscriptions. I plan to contact my credit card company regarding the unauthorized $50 charge and suspect the issue stems from employees working remotely. You can reach me at 1-[redacted].

Our family's dream home turned into a nightmare due to issues with the Toll Brothers corporation. We have evidence of consumer fraud that has affected many homeowners across different locations over the years. If you are a victim and want more information, feel free to contact me. We have found discrepancies in the records related to Water Intrusion, Framing, Mechanical checks, and other documentation kept by Toll Brothers for each home. For each construction project, Toll Brothers engage with various entities and maintain detailed reports. These include reviews of sales and settlement worksheets, production flowcharts, warranty reports, and more. We empathize with other victims of Toll Brothers and are willing to provide evidence to support your case. You can mention my name, Sean **, from Collegeville, PA, to Toll Brothers' legal team in Horsham, PA, as a reference point for our ongoing situation at Kaitlin Dr, Lot#6 in the Preserves of Providence.

Dealing with an Account Issue for Over Two Months I have been facing significant challenges trying to resolve an account problem with CR Customer Support for the past couple of months. Contacting them through the website only resulted in acknowledgement emails that lacked relevant information or even took actions unrelated to my issue, which could have affected my subscription. These emails were sent from a "noreply" address. The call center seems to be short-staffed and ill-equipped, leading to lengthy wait times with a generic message about high call volumes. Unlike other customer service practices, there is no option for a call-back without losing your spot in line. The Chat service also experiences extended waits with a suggestion to call or visit their website, ultimately taking you back to the chat. After enduring a 16-minute wait today, I finally spoke with a Customer Service Representative who corrected the billing error. It's ironic how cable companies are often criticized for their poor customer service when my experience with CR has been similarly frustrating.

I wanted to share my recent experience. When I called the number provided by both Consumer Reports and your company, I was surprised to reach a sales office for a life-alert system instead. The phone number, 1-[redacted], seems to be associated with some kind of scam. The sales representative I spoke with was persistent, continuing her pitch despite my reluctance. After a back-and-forth, I had to raise my voice and eventually hung up. This situation reminds me of a similar experience I had last week. It's concerning how these companies operate, and I feel uneasy knowing that they can be so convincing. I refuse to be taken advantage of again. I will definitely be more cautious in the future.

In October [redacted], I ordered furniture from Furniture Rowe and paid a $[redacted].00 delivery fee with my debit card. Due to COVID, the delivery was delayed to December [redacted]. Unfortunately, I never received the furniture. In mid-January [redacted], Synchrony contacted me about an outstanding bill. After contacting Furniture Rowe and cancelling my order as advised, the company still has my $[redacted]. Despite this, I am constantly receiving calls and escalating bills, impacting my credit score from the 780s to the low 500s. I worked hard to rebuild my credit after a divorce and now it's suffering due to merchandise I never got. Numerous promises by different company representatives have led to no resolution almost a year later. My focus is on restoring my credit and breaking ties with this problematic company.

I encountered two extremely impolite representatives while attempting to renew my subscription for another year. I suspect they were the same individual because my interactions with both were nearly identical. Unfortunately, I found it almost impossible to pose my questions without being constantly interrupted. Despite my repeated requests to allow me to finish speaking before responding, the representative failed to comply. This experience has left me feeling extremely dissatisfied, especially considering the discourteous behavior from representatives of Consumer Reports. The situation did not improve even after numerous requests to not interrupt me and to let me ask my questions, as I was interrupted every time I tried to speak.

I am a dedicated Consumer Reports subscriber and have been for a long time. However, I have noticed that a significant amount of resources seem to be wasted on reminding me to renew my subscription. Despite responding to the initial renewal notice, I continue to receive numerous solicitations by mail, giving the impression that my response was not received. I believe these repeated mailings are costly and could be utilized more effectively for product research and other Consumer Reports endeavors. I kindly request that this issue be addressed. Thank you.

I'm requesting a refund from Choice Home Warranty after a claim with the General Counsel was denied by NJ Consumer. The claim number is [redacted] for $[redacted]. It's concerning that Choice Home Warranty doesn't vet their vendors before sending them to homes. There are no background checks, professional licenses, or contracts in place. It's worrying not knowing who they are sending to homes for profit. Choice Home Warranty doesn't seem to care about the risk. They make it easy for anyone, including criminals, to join their vendor team by just providing basic information. Criminals can potentially exploit homeowners and commit identity theft. Choice Home Warranty operates without proper checks or documentation. Beware as a homeowner!

Hello, my name is Malcolm W. Andruss and my customer number is [redacted]0. I wrote a check, number [redacted] on 12/18/21, for an 18-month subscription. Recently, I received a notice that my subscription requires renewal. Previously, I spoke with the subscription department regarding billing confusions between M. Andruss and M.W. Andruss. We agreed to update the name to Malcolm W. Andruss. Despite this, I received a renewal notice. I opted for an 18-month subscription, paying $32.00 under the name Malcolm W. Andruss. Despite assurances about my access to product reports and my Silver Circle position, the renewal for the monthly magazine is due on 1/10/22. I am requesting assistance in resolving this recurring issue and would appreciate a credit for the 18-month magazine subscription. Best regards, M W Andruss