Coinbase Customer Service Issues

Hello, I am currently facing issues verifying my address while trying to open an account and review my credit card statement using your app. I reside in the small town of Haliburton, Ontario, where postal mail service is not provided to individual homes, leading me to have Box number [redacted]. My mailing address solely comprises of the PO Box number: PO Box [redacted], Haliburton, K0M 1S0. The physical address, 4 Upland Crescent, is not visible on the credit card statement due to the mail collection process being at the PO Box. Although 4 Upland Crescent intersects with Pine Avenue, it is a private street not recognized on Google Maps. I suggest validating my address using my driver's license information: 4 Upland Crescent PO Box [redacted] Haliburton, ON K0M 1S0 Additionally, my credit card statement reflects the mailing address as: PO Box [redacted] Haliburton, ON K0M 1S0 If there are any further verification issues, it could be related to the clarity of the uploaded statement picture. I am willing to re-upload it if needed. Thank you for your assistance. Best regards, Ash

Dear Coinbase, My name is Roger Guggenheimer residing at [redacted] Glen Mar Drive, Mount Shasta, CA [redacted], and reachable at [redacted]. I am reaching out concerning my son, Shannon Guggenheimer, who I believe had a Coinbase account. Unfortunately, Shannon passed away on October 4, [redacted]. Navigating this situation has been challenging. His primary phone number associated with the account is [redacted]. I would like to: 1) Confirm if Shannon had an account. 2) Obtain any information on the account's contents. 3) Learn the process to liquidate his holdings. I am willing to provide my REAL ID and Shannon's death certificate and driver's license copy for verification. I am open to supplying any additional documentation needed by COINBASE. I would appreciate the opportunity for a phone conversation with a COINBASE representative due to the efficiency it offers compared to email correspondence.

I recently attempted to transfer my NFT collection from my Coinbase wallet to my Enjin wallet. However, I made a small error by typing a lowercase "e" instead of an uppercase "E" in the wallet address. This resulted in my NFTs being sent to a non-existent wallet, making it impossible to retrieve them. Despite being able to see them on OpenSea, I cannot repurchase them due to the account not existing. I invested a significant amount of money and time into acquiring these NFTs, and it's disheartening that they cannot be returned to the limited collection of 9,[redacted]. I assumed that Coinbase would prevent the transaction if the destination wallet did not exist, but that was not the case. I have been a loyal customer of Coinbase for almost six years and appreciate the app's functionality. I would greatly appreciate speaking with a representative to explore any options for recovering my NFTs.

My 2FA authentication failed due to getting a new phone. I require a new QR code to scan or a key code via text. I have already submitted all my photo IDs, password, and secret seed. Despite receiving a success notification, I haven't received any instructions on how to proceed. Every login attempt requests a 2FA code that I cannot access - please send me a text message with a code, as I have provided all the necessary proof. I was instructed not to submit a new request, yet I received a text implying my issue was resolved. I am still waiting anxiously for assistance and worried about accessing my account and the associated funds.

I encountered an issue with my Coinbase Wallet after moving coins from my Coinbase account. I was charged nearly $7 to transfer $10 worth of coins. Surprisingly, it now requires an additional $[redacted]+ to transfer my $10 back to Coinbase. Moreover, converting my coins to another currency demands almost $[redacted] in Ethereum for a $10 transaction, which seems unreasonable. When I downloaded the Coinbase Wallet app, there was no clear explanation about the fees for transfers. Had I known this, I would not have used it. It doesn't make sense that exchanging $10 in Shiba Inu requires over $[redacted] in Ethereum. The app was advertised as a cold storage wallet, but the lack of transparency on fees and usage guidelines is disappointing. I don't have the minimum 3mm volume required for transfers. I urge Coinbase to resolve this by returning my lost Shiba Inu coins and reimbursing my transfer fees promptly. Your assistance in rectifying this matter is greatly appreciated. Sincerely, J.C.

I am having trouble with all these messages. This is my fifth or sixth email trying to address the issue with the two-factor verification process. Even after following the steps provided multiple times, the code is still being sent to my old phone number, which I no longer have access to. I've changed my number several times due to spam and now have a new number, so it's frustrating to not receive the verification code on my current phone. I would appreciate speaking with a live customer service representative as the automated emails are not helping in resolving this issue. It seems like my concerns are not being addressed properly, and I am considering escalating this matter further if necessary.

I am unable to reset my Coinbase account password and did not receive the reset emails. Customer support advised me to open a new account with a different email and to expect my old stock funds to be transferred within 48 hours. After creating the new account, I made additional stock purchases and patiently waited for the transfer. Despite attempting to contact an account expert five times, I faced difficulties due to the call center being in the Philippines and lacking full account information. According to them, the funds were successfully transferred, and I received an email confirmation on November 12, [redacted]. However, as of now, I have not seen any stocks or funds in my new account. I am considering involving the FBI/SEC due to the alleged theft of funds from my Coinbase account amounting to over $15,[redacted]. I possess bank transaction records and emails from Coinbase confirming the fund transfers. This situation is distressing as I relied on these funds to support my family, and I am alarmed by the possibility of theft by the platform.

Dear Sir, I am encountering an issue setting up my Coinbase account. I'm stuck at the "Enter an Authentication Code" step because the code is being sent to my landline and old flip-top cell phone, which both cannot receive text messages. Could you consider updating the system to allow the option of receiving the code via email? This adjustment would enhance the usability for individuals less familiar with modern technology, like myself, who are venturing into the world of Cryptocurrency. Thank you. Regards, Hisao

I am unable to access my account. My phone was lost two weeks ago, resulting in the loss of my previous phone number and access to the email linked to my Coinbase account. I now have a new phone number and email that need to be updated. I have not yet visited your offices, but if this issue cannot be resolved online, I will have to do so. With a substantial amount of money and cryptocurrencies in my Coinbase account, the inability to view, trade, or liquidate is concerning. My details are as follows: Old Lost Phone Number: ([redacted]) [redacted]-**** Old Email: bkbryant****@gmail.com New Phone and Email: [redacted] bryantbrad***@gmail.com Please address this matter promptly to restore my account access. Thank you, Brad Bryant.

I created and used a Coinbase account a few years ago while in Washington state. I have since relocated to Hawaii, where Coinbase is not available. When I tried to sell my LINK Coin to my US Bank, I was unable to do so and my account was closed. I contacted customer service, and they advised me to transfer the funds to another platform. Despite trying to transfer to a Voyager address for LINK, it did not work, and I was instructed to contact customer service again. I have emailed Coinbase multiple times over the past few weeks but have only received one response requesting my identity verification, which I promptly submitted. I want to sell my LINK or transfer it to another platform since I now live in Hawaii. How can I receive assistance from Coinbase? Thank you.

I arranged for automatic payments on Coinbase using my bank account, but Coinbase rejected it. I checked and confirmed my bank details with the bank, and they are accurate. The bank mentioned that other customers were having trouble connecting their accounts with Coinbase. As a result of this issue, I would appreciate it if Coinbase could resolve it promptly. Coinbase informed me that they would sell my cryptocurrency if I don't rectify the bank account problem. I want to clarify that I have not authorized Coinbase to sell my crypto at any point.

My account has been disabled from buying, trading, selling, and sending crypto for the past month. Although my account issues were resolved weeks ago, I am still unable to use it. I have submitted multiple complaint tickets to inquire about when my account will be verified for use, but I keep receiving the same response - that it can't be verified at this time. I would appreciate a clear answer on when I will be able to use my account again, or what steps I need to take to make it operational. Please refrain from stating that security issues prevent disclosure of any information at this time.

I am experiencing difficulties reaching a live agent at Coinbase due to my phone number not being recognized within the prompts. An unauthorized purchase of $10,[redacted] BTC was made on my account, which I did not initiate. Following this, when attempting to deposit USD from converting Shiba into my checking account, Coinbase placed a hold on the transaction. While waiting, my computer was hacked, and I incurred a loss. I have not contested this loss. Despite reaching out to Customer Service and Live Support, the situation remains unresolved. I have encountered various computer and phone issues recently, making it challenging to connect with a live agent. I believed another $10,[redacted] of BTC was deposited as a settlement, which I agreed to accept. I have requested to expedite the $1,[redacted] fee payment by selling BTC immediately. I seek clarification on why the USD deposit was disallowed and assistance in preventing the pending recovery of the fee. I have provided additional information via email and request a hold on the recovery process.

I do not have an account. My computer was hacked along with my PayPal information. Someone attempted to make a payment without my consent. There were unauthorized withdrawals from Coinbase on November 10, totaling $[redacted].00 each. I suspect that the individual behind this is Rizwan Baig. I request that my personal information be removed immediately. I received a notification that an automatic recovery process will start on November 15, [redacted], potentially selling my cryptocurrency assets. To avoid this, I am urged to make a payment promptly. The outstanding amount is $[redacted].00 USD, and unless resolved soon, certain restrictions on my account will remain in place. I appreciate your prompt attention to this matter. Thank you, R. Patchett

I have been trying to contact you for the past few days by phone, but my number was not accepted. Upon realizing that the time zone in Outlook was set to Pacific instead of Eastern Time, I suspect this caused some emails to be missed. My profile has my correct phone number and email address. Numerous emails discuss my belief that the $10,[redacted] in question was a settlement with Coinbase due to issues with transferring USD. Despite my attempts, customer service did not address this matter. I even questioned the high fees in emails about transferring BTC to Bank America. Despite my efforts, there has been no resolution. I will try calling again tomorrow after 08:00 PST and hope my phone number will be recognized. If not, I will follow up via email on how to proceed with my concerns.

I was contacted by a consultant named Alexis Drakos and his associate Martin Frost, who claimed that companies that had defrauded me in online trading had converted the money into bitcoin, which was then blocked by Blockchain. They instructed me to check if any BTC was under my name on the blockchain through a cryptocurrency exchange company. I chose Coinbase and made a small transfer of 25 euros, using 20 to purchase BTC. Upon confirmation, I received an alphanumeric code for identifying transactions on the Blockchain. However, despite multiple transactions, my Coinbase wallet showed no BTC. The consultants convinced me to make more payments for miner fees, providing access codes for a supposed Neutral Chamber of Commerce confirmation. They suggested an escrow service for unlocking the missing BTC, but I never received them. Now, my wallet shows no BTC or money, only the initial 5 euros. Despite confirmed purchases and transfers, the BTC never reflected in my wallet. I am unsure why this happened.

Da quando ho cambiato cellulare circa 5 mesi fa, ho avuto difficoltà ad accedere al mio conto su Coinbase. Dopo aver dato via il vecchio cellulare, non sono riuscito a effettuare la verifica tramite l'app Authenticator. Ho seguito il consiglio di disabilitare il conto su Coinbase, ma ora mi ritrovo bloccato senza accesso. Al momento del tentativo di accesso, ricevo un messaggio che informa che il conto è disattivato per motivi di sicurezza e potrei essere stato io a richiedere questa misura. Dopo aver sollevato la questione con il servizio clienti, mi è stato chiesto di completare la verifica dell'identità su Coinbase.com come requisito obbligatorio per rilimitare le funzionalità del mio account. Tuttavia, non riesco a procedere poiché non ho accesso a nessuna funzionalità e non riesco ad entrare neanche utilizzando il mio username e password corretti. Anche dopo aver provato a cambiare la password, non ho avuto successo nell'accesso al mio conto.

I mistakenly opened an account with a limit of $[redacted] worth of bitcoin per 24 hours. Initially, I wanted to avoid trading, but now I need daily access to all my bitcoin for trading purposes. I also require the ability to receive large amounts of money in my public address. Should I close this account for a more flexible option, or can my account settings be adjusted to allow unlimited bitcoin transactions? I understand I should provide my public and private keys, but I am unsure where to input them. If you could guide me to the appropriate section or provide a link, I would appreciate it. Thank you.

Hello, I am reaching out regarding my Coinbase account, specifically about my Gyen coins. Yesterday, I noticed that my Gyen coin balance was different from what it was before. Previously, my balance was [redacted],[redacted]4, acquired through legal transactions made between November 17 and 19. All my transactions were confirmed and fees were paid. According to the website, transactions are final once verified and marked as complete, which cannot be reversed. Despite trying to contact them about the missing balance, I found no information on how to address the issue. On November 20, while the balance was correct, the account was frozen without explanation. Subsequently, my balance changed to 9,[redacted]68, which I believe is a violation of the user agreement, as the purchased coins were confirmed and paid for. I trust that the balance will be rectified to match my Gyen purchase history, as it shows more coins were bought than the current balance displays. I hope this was a mistake and my coins will be restored promptly.

I need help completing the process with my Coinbase Bitcoin wallet. I am encountering issues when trying to enter my email on the Crypto.com site. Despite being directed to check my email for a confirmation link to proceed, I have not received any emails with the confirmation link. I have attempted this step multiple times with no success. While setting up the wallet, I received a text from [redacted] instructing me to reply "HELP" for assistance with changing the message. However, the response only repeated the same instruction to reply "STOP" to unsubscribe. Additionally, the phone verification process has been unsuccessful, stating it could not verify my number.