Coinbase Customer Service Issues

Hello, I recently created an account on Coinbase.com using my PC and mobile device with the email [redacted] On 17/02/[redacted], I transferred €2,[redacted] from my mobile account to the Coinbase wallet. However, when trying to access the account from my PC, I was prompted for additional authentication through document and photo submissions with a sign stating "For Coinbase Trading" and the current date. Despite multiple attempts with various documents (such as my ID card and driver's license) from different devices and software, I was not successful in completing the process. The funds were deducted from my bank account but did not reflect in the Coinbase wallet. I would appreciate urgent guidance on how to resolve this issue. Thank you in advance for your assistance. Best regards, Paolo Blasetti.

I am experiencing several issues with my Coinbase account that I would like to address: A) On 2/19/21, I made a purchase for $[redacted]. After encountering difficulties moving the asset into the vault, I contacted Coinbase for help, and the issue was resolved. B) The login process changed, sometimes allowing me to access my account without 2-factor authentication or a password. Despite informing Coinbase about this, the issue persisted, and I would often face multiple 'are you human' tests. C) I began transferring assets into the vault, successfully moving Eth but encountering problems with XLM. Several XLM purchases could not go into the vault, showing as 0.00 in the on-site wallet. Additionally, rewards for watching XLM videos were not reflecting in my wallet. D) My recent purchase of digital assets failed, disabling my daily trading ability. Despite thinking the transaction had cleared, it had not reflected in my US Bank account. I removed the US Bank account due to inefficiencies. E) Upon re-adding the US Bank account today, a connectivity issue arose but was marked successful by US Bank. I want to ensure transparency in my account holdings and am willing to make any necessary payments promptly. F) I kindly request assistance from Coinbase to review my account, as I want to maintain the integrity of my positions. I have been waiting for an SMS response after two phone calls for over an hour. Cases #[redacted]7 and [redacted]2 are pending for further clarification.

On 2/22/21, I made two legitimate purchases, one for $[redacted] and the other for $[redacted]. However, there was an unauthorized transaction for $25,[redacted] on my account. I immediately locked my account and contacted the bank. They wrongly filed claims for all three transactions. After resolving the issues and regaining access to my account, I discovered that $25,[redacted] and another $[redacted] were deducted from my Coinbase account to the bank, on top of the initial $1,[redacted]. This situation has left me confused as I should have more funds in my account than what currently shows. I had over 3,[redacted] coins in my Algo. I will have my financial adviser (an IRS employee) look into this matter, as well as pursue charges against the individual who tampered with my phone. It seems I may have been asked to pay twice, with a negative balance of $25,[redacted] and $1,[redacted], and being requested to sell off the overdraft amount. While I understand market fluctuations, being asked to pay twice is incorrect.

I am having issues setting up my Canadian debit card as a payment method on the platform. The system keeps rejecting my card assuming it is a Mastercard. Following the instructions from support to navigate to settings, payment methods, and link a new account has been challenging. The Canada version of the platform seems to have the same space for debit/credit card information as the USA version, which rejects my debit card repeatedly. I am feeling frustrated with the automated support and would like to speak to a human representative for assistance. It seems Coinbase does not accept Canadian debit cards despite indicating otherwise. I have been struggling for a while and would appreciate guidance on how to resolve this issue.

I am facing difficulty accessing my Coinbase account as someone has gained unauthorized access by hacking into my email. They changed the login credentials to their own, leaving me unable to reset the password as the link is being sent to their email address. Despite trying to contact Coinbase's phone support for fraud, I have only received instructions to send an email. It's been four days now, and I have not received any assistance, making it challenging to recover my account.

I am experiencing issues with my account being locked at times, which is affecting my ability to trade for almost 15 days this month. Furthermore, there have been problems with my bank due to NSF charges. I have enough funds in my account, and I am frustrated that I am unable to access it. I am also concerned that my coins are being sold without my permission. I have been trying to change my password and log my requests, but my attempts have been ignored. If my account is blocked for any reason, I would like guidance on how to resolve this matter before involving regulators. Thank you.

I believe my account has been compromised. However, upon investigation, it appears to be a delay in deposits causing issues since February 14th. The problem persists, and I am unable to access my accounts. Responding to automated emails does not help when locked out of the account. I urgently need access to my funds but have been unable to do so for over 11 days. The delayed response and lack of resolution are frustrating. Emails requesting a call remain unanswered. I am considering withdrawing from your services as my money seems inaccessible. Please activate my account promptly. Dissatisfied customer - James Slavnik, [redacted] Sperling Lane, Naples, FL, [redacted].

Dear Coinbase, My name is Sharon McFatridge. I invested with your company several years ago. I watched over my account for some time, but due to illness, surgery, and a long recovery period, I lost track of my Coinbase account. Only yesterday did I remember that I have an account with your firm. I checked the site and was pleasantly surprised by the information displayed. I believe it has been a very fortunate investment. I kindly request a history of my account to review its performance and make informed decisions about its future. Please contact me to discuss further. Thank you for taking care of my investment over the years. Sincerely, Sharon McFatridge

Hello Coinbase, I accidentally sent funds to a wallet I don't recognize, leading to my account being locked for nearly a month after reporting the issue. I believed that closing the account temporarily would resolve the matter, but unfortunately, the $[redacted].00 I sent on February 2, [redacted], was not returned to my Coinbase account when it was reopened on March 2. It appears that the funds were sent to Blackchain. I am struggling to find contact numbers for both Coinbase and Blackchain, which is concerning. I feel that this issue needs urgent attention, as users rely on companies like yours to address and resolve problems promptly. I fear that if this matter is not resolved, I may have to escalate it to the Better Business Bureau. I urge you to review all my transactions related to this incident. I reported the problem immediately, and I hope it can be rectified without further delay. Thank you, S.M.

Dear Coinbase, I recently mistakenly sent funds to an unfamiliar wallet, resulting in my account being locked by Coinbase for almost a month. Despite my report, the closure didn't resolve the issue. On February 2nd, [redacted], $[redacted].00 was involved, and my account remained closed until March 2nd. Upon discovering my money was not returned to my Coinbase account but sent to Blackchain, the lack of contact information for Coinbase and Blackchain became frustrating. If this matter remains unresolved, I may have to escalate it to the Better Business Bureau. Customers trust companies like yours to address issues promptly, yet shutting down the account without resolving the problem in a timely manner does not inspire confidence. I am certain I am not the first nor the last to encounter this issue, so I urge you to review all transactions related to this incident. Timely reporting should prevent complications, and $[redacted].00 is a substantial amount for many individuals. Thank you, Sosina Mekebeb

Hello, I am experiencing an issue with the balance displayed in Coinbase. While the portfolio graph shows a balance, my account balance is showing zero since around 23:30 UST on 02.03.21. I hastily called to disable my account, fearing a glitch, but now I am unable to view anything. Waiting 48 hours or more to hear back from Coinbase is too long for me. I should mention that I fell victim to a scam by a cloned Binance English Telegram group offering a BTC giveaway on 27.02.21. I noticed a transaction sent through CB Pro to a third-party address without additional details. I am unsure if these events are related and seeking advice on this matter. Thank you for any guidance.

I am concerned that my account was compromised on January 22nd when there was an unauthorized conversion from BTC to AAVE on my Coinbase app. Despite filing a claim with Coinbase immediately and following all their security recommendations, I have been locked out of my account for over a month without any communication from them. Despite numerous emails, I have yet to receive a concrete response or resolution. I am worried about the security of my funds totaling over $30,[redacted] and the lack of access to my account. If Coinbase does not address these issues promptly, I will have no choice but to seek legal counsel. I urgently need to know the outcome of their investigation into the unauthorized transaction and when I can regain access to my account to manage my funds. Thank you for your assistance. - K.F.

Good evening. My name is Montserrat. On January 7, [redacted], I made a deposit of €[redacted] to Coinbase Q3XBAB7S8 in London using my card to invest in cryptocurrency. Finecxis managed my accounts, first assisted by a girl named Ibana and then operated by Inés, both working from Cyprus. On February 3, I requested a refund of my initial investment of €[redacted] plus the generated profits amounting to a total of €[redacted], emphasizing my intention to withdraw all funds and terminate our dealings. It is now March 4, and I still have not received my money. Furthermore, they have stopped responding to messages via WhatsApp or email. I am reaching out to you to resolve this promptly. If not, I will have to report this as fraud to the authorities against all involved parties, including Finecxis, Coinbase, and whoever else is necessary. Apologies for any inconvenience, and thank you for your attention. Looking forward to hearing from you soon.

My account has been disabled despite completing the verifications Coinbase requested. They claim the issue is resolved, but I still cannot access it. I have tried resetting my password, but it won't let me in. I feel like Coinbase is not providing human support, only automated responses. Each time I email them, I receive the same message: "Hello, Thanks for submitting your request to Coinbase Support. We'll be in contact with you as soon as possible. In the meantime, if you’re seeing the error message 'account temporarily disabled', you might be able to resolve this with a few troubleshooting steps. I believe it's best to involve legal help and consider filing a complaint because my funds are blocked. I have even requested to close the account and return my money, but I haven't received a response. Thank you.

I recently upgraded to Silver Level verification on Coinbase and have been using the account for purchases. Last night, I had to re-verify to make a $[redacted] purchase, even though I was already at Silver Level. After the purchase, I received an email saying my account was temporarily suspended for up to 72 hours. This delay is affecting important plans, including attending my uncle's funeral tomorrow and securing a house loan. I hope Coinbase can quickly resolve this issue and restore my account so I can proceed with these urgent matters.

I'm frustrated with my bank! I keep encountering this issue every time I try to make a purchase. It's really annoying. Dear William C Smith, I regret to inform you that your purchase of 0.[redacted]4 BTC dated March 08, [redacted], with your account ending in [redacted] at THE BANCORP BANK, has been declined due to a suspicious activity warning. Please consider using an alternative payment method for your purchase or reach out to Coinbase support for further assistance to continue using this payment method. We apologize for the inconvenience this may have caused. Sincerely, The Coinbase Team

I have been notified that I do not meet the eligibility requirements for using Coinbase's services. However, I am facing an issue where I am unable to access my funds due to my account being restricted and trading on xrp being discontinued on the platform. I am requesting that my account be temporarily enabled so I can withdraw my remaining balance. Your assistance in resolving this matter would be greatly appreciated. Thank you.

A few weeks back, I tried to buy bitcoin, but my bank account was flagged as "inactive," preventing the purchase. To proceed, I transferred funds from my Coinbase cash account. Although the transaction seemed successful, my account is now restricted for purchases. I've reactivated my bank account, but I'm still unable to place orders. I'd appreciate it if my account could be unlocked. I submitted an online report with Case# [redacted]7 - My Account is locked for purchases, on March 1st, but I haven't received a response yet.

I contacted Coinbase regarding an issue with my two-step identification to update my phone number. They requested pictures of my ID, front and back, and me holding it. Additionally, they advised me to create a new account with a different email using my current phone number. When I attempted to submit the information, my ticket was unexpectedly closed. Opening a new ticket explaining the same problem resulted in a request for more information without specifying what was needed. I promptly forwarded all previous details. It has been over two weeks without any communication. I am eager for Coinbase to review the information provided, update my phone number, and grant access to my account.

I have encountered persistent issues with my Coinbase account. Despite numerous attempts to resolve the matter, I am consistently met with delays and unhelpful responses. Recently, a $97,[redacted] wire transfer was sent back, adding to my frustration. The main concern is accessing my $46,[redacted] account, as I am unable to log in and view my funds. I have reached out to support multiple times, only to receive repetitive promises and suggestions. I followed advice to create a new email address, which caused further complications with accessing my account. I urgently require a supervisor's assistance to rectify this situation promptly. The lack of progress after a month of back and forth correspondence is concerning. I urge for an immediate resolution from someone competent to address and fix these issues efficiently. Your attention to this matter is greatly appreciated. Thank you, Rand P.