Chipotle Mexican Grill, Inc. Customer Service Issues

I placed an order on the website, and everything went smoothly. However, when my husband picked up the order from the restaurant, he did not have a welcoming experience. He felt profiled upon arrival as his order was not ready, and when it was finally prepared, the portions of the extra meat we paid for were very small for the additional cost. After bringing the issue to the employee's attention, she disappeared to the back of the store and returned claiming the extra meat had already been added, but it was clear that it wasn't. Additionally, upon receiving the order at home, my chips were missing, and there was minimal rice in my bowl. I called the restaurant to express my concerns, and a friendly gentleman offered to fix the situation by either having me return to the store or receiving a refund. Opting for the refund, he explained that it would be processed online. Thus, I am now requesting my refund for the order.

I recently went to the Chipotle in Myrtle Beach located at [redacted] North Retail Court. I placed Order #[redacted] at 3:21 PM on December 12, [redacted], for a steak bowl. Unfortunately, the steak I received was tough, stringy, and fatty. I brought this issue to the attention of the host, Tiffany, who was very polite and helpful. However, when she informed the manager about my complaint, he stated that he checked the steak and found no issues, without directly addressing me. I was disappointed by the manager's response and requested a refund. I even asked him to taste the steak that he claimed was fine. I have taken photos of the steak that was inedible, making up more than half of my meal, and I am willing to provide these to corporate to support my complaint. I would appreciate it if someone could reach out to me to discuss my experience and the manager's handling of the situation further. I can be reached at [redacted]. Thank you.

I used to work at Chipotle in Redwood City but had to quit due to the working environment. Unfortunately, I was not compensated for two and a half days of work from back in February [redacted]. After working there for about a month, I received payment for my video training hours but never got my second check, amounting to around 23 hours or $[redacted]. I would appreciate it if you could send my check to my address. Sincerely, Jonny Suchite

I want to address an issue with your online delivery service. I ordered 10 bowls, and unfortunately, 4 of them were incorrect. I tried to pay with my card, but the transaction didn't go through. So, I ended up purchasing a gift card thinking I could use it right away, but it also didn't work. Now, I have a $[redacted] chipotle gift card that I have no use for. I would appreciate a full refund for this unwanted gift card. Thank you.

On Thursday afternoon, my husband visited the Centennial cherrywood location. While eating, I found something in my food, which I recorded as evidence. When I called the restaurant and asked for the manager, I was initially told they were busy. The person who identified herself as the manager offered me a replacement meal or a refund without much explanation. I expressed my concern about the food quality, especially the lettuce, and asked for a thorough inspection. The manager assured me she would speak with her superior and have them call me the following day, but I did not receive any call. I will be sharing the video as evidence of the incident.

Yesterday, I placed an order at Chipotle on Nostrand Ave at The Junction in Brooklyn, NY. Unfortunately, I never received my food, and I did not receive any communication from Chipotle except notifications from the app. The app kept stating my order was on the way and would arrive by 9:50 PM. At 10:00 PM, I received a call from a suspicious number claiming there was no steak. Despite this, the app continued to show that my order was only 3 minutes away. I am disappointed with the lack of customer service from the manager. It seems like the focus is solely on making sales without addressing customer satisfaction. I have not been refunded for the undelivered order, and I would appreciate a prompt return of my money to my account. I did not receive my order, and I would like to be reimbursed as soon as possible. Thank you.

I requested a military discount, as I have served for almost 39 years, but unfortunately, it was denied. During my short visit, two police officers stopped by at different times and were given complimentary meals. I believe that paramedics, firefighters, military personnel, and law enforcement should all be eligible for discounts. These individuals all play vital roles in protecting our country, state, city, and the lives of others. It would be great if discounts could be extended to all these groups instead of just catering to one.

I visited the Chipotle at Jefferson Pointe in Fort Wayne, Indiana. I arrived at 10:30 a.m. when they were supposed to open, but the employees didn't unlock the doors. Despite the scheduled opening time, they continued with store preparations, ignoring me outside in the cold December weather. It would have been appreciated if they communicated that they were not ready to open yet. The lack of acknowledgment and delay in opening the doors was disappointing and showed poor customer service on their part.

I have a receipt from Chipotle mentioning a promotion to buy on 11-25-12/24 and return with the receipt for a BOGO by 12/31. I attempted to redeem it today, but the staff informed me I could only use it after 12/24. The receipt does not specify this limitation, only stating it must be used before 12/31. This discrepancy led to me paying for two meals. Could you please clarify this confusion? Thank you, Lee Member Card: 6KR6E3293RZP7

During my visit to the Timonium Chipotle today, I encountered an issue with the portion of cheese on my meal for the second time. I have pictures showing the minimal amount of cheese I had to request multiple times. Since I don't include meat, cheese is an essential part of my meal, and I pay a substantial amount similar to other customers. It's disappointing that instead of enjoying my lunch break, I left feeling frustrated. Despite offering to pay for extra cheese, I was informed it wasn't possible. I believe it's unfair and would like a refund for this unsatisfactory experience. Ordering my food should not result in such embarrassment and inconvenience.

I had a disappointing experience with my Chipotle order yesterday. Despite ordering over an hour in advance to ensure it arrived before 1 pm, it was never delivered. After contacting Chipotle store [redacted] in Bethel, Columbus, Ohio, I spoke to the manager, Dee, who was unhelpful and unsympathetic. She claimed it was DoorDash's fault and offered no assistance. When I reached out to DoorDash, they couldn't explain why the driver missed picking up the order. In the end, I had to retrieve my cold food myself. I'm frustrated that I now have to wait 5-7 days for a refund, which seems unreasonable.

I recently came across a concerning Facebook post from a store manager about an incident during a job interview at a new Chipotle location in town. The manager mentioned that their Tumblr account accidentally displayed inappropriate content during the interview, and the candidate saw it. The manager then shared that they hired the candidate with emojis. This behavior raises concerns regarding professionalism, potential sexual harassment implications, and the overall image of the new store. It is alarming that the manager found humor in this situation and even shared it on social media. This incident does not portray the kind of standards I would expect from your company. I felt it was important to bring this matter to your attention as it has influenced my perception of your brand.

Hello! I recently purchased a $30 gift card and attempted to use the BOGO offer on my next visit using my receipt. I placed an order through the app and requested a refund for the second meal during pick-up, but was informed I needed to order in person. I prefer using the app for efficiency. Additionally, my daughter was charged for guacamole and chips she did not order, and our burrito bowls had excessive rice with limited meat and vegetables in the last two orders. These experiences at Chipotle have been disappointing. I would appreciate a refund of $7.50 for the BOGO deal, reimbursement for the unwanted chips and guacamole, and a gesture of apology for the inconvenience. Feedback and a gift card to address these issues would be greatly appreciated. Thank you! - Veronika.

I am experiencing an ongoing issue with my Chipotle app for over a month now. When I scan in the store, I am not receiving my points. I contacted the development team, and after an initial correction, the problem persisted. I emailed them again providing proof of my visits with receipts, but they have stated they are unable to add points and advised me to continue scanning. However, scanning is not working as intended, prompting me to reach out to address this recurring problem. Despite attempting to contact headquarters with no response, I remain a loyal customer who frequents Chipotle daily. I am disappointed by the lack of resolution and would appreciate the points I am rightfully owed based on my documented purchases.

I am filing a complaint for myself and my coworkers about an employee at our Methuen MA location, store #[redacted]. This employee is creating a hostile work environment with their aggressive behavior, making it difficult for us to work together effectively. Their inappropriate conduct includes using vulgar language in front of customers and displaying a negative attitude towards other employees, especially those who speak Spanish. This individual's actions have led to conflicts in the store, making it challenging for us to provide excellent service. Previously, we did not encounter such issues at this location. We feel that this behavior needs to be addressed promptly to improve the working conditions for everyone at the store.

I am filing a complaint regarding an employee at our store #[redacted] in Methuen, MA. This individual is creating a hostile work environment by displaying hostility towards coworkers, leading to a lack of cooperation and affecting our service quality. The store's appearance is compromised by this employee's use of vulgar language on the make line. Her aggressive behavior towards coworkers is causing tension and inefficiency throughout the store. Previously, we did not encounter such issues at this location. This employee also makes derogatory comments towards Hispanic employees speaking their native language or second language. Furthermore, she exacerbates disagreements with coworkers, even going so far as to suggest firing them in front of customers. The employee in question is Jayde.

Hello, I want to report an incident regarding a door Dash order my daughter placed on Tuesday evening, December 17th. In her salad, she discovered a rusty nail on top of a piece of chicken. This is completely unacceptable. If she wasn't paying attention, she could have accidentally ingested the nail, leading to serious consequences. She contacted the corporate office, and they offered her a free meal as compensation. Frankly, considering the gravity of the situation, this gesture is insufficient. We are not seeking to create issues, but as customers, we expect to be treated respectfully and given proper compensation for such a distressing experience. We possess a photo that could potentially go viral, which would only harm your business's reputation further. It's crucial to handle this matter appropriately. My daughter deserves more than just a meal she no longer wishes to have.

I usually visit my local Chipotle once a week, but tonight was a nightmare. I waited in line for 35 minutes, witnessing painfully slow service. Finally reaching the counter, I encountered an unfriendly female employee who seemed miserable. My order of three typical bowls to go resulted in disappointment. Upon arriving home, my son's bowl was soggy and the rice tasted off. The same went for mine and another son's steak bowl, all of which we ended up throwing away. The total bill of $28.41 felt wasted as the food was inedible. The wet cardboard bowls and terrible taste highlighted a lack of draining the ingredients. The poor food quality, slow service, and unfriendly staff at the Chipotle on [redacted] Jonestown Rd. in Harrisburg, PA [redacted] have left me considering finding a new spot for my post-business meals in the area after Tuesdays and Thursdays.

I placed an order online and picked it up at the store, but unfortunately, my experience was not great. The chicken bowl was missing guacamole, had the wrong meat, and was missing salsa, lettuce, and beans. It was also very empty. The tacos were not made correctly, with one taco missing most of the ingredients like beans, lettuce, corn, and cheese. Instead, it only had sour cream and steak, with a broken shell. Additionally, I ordered a large queso but received a small one. This was disappointing as I appreciate Chipotle's usual quality and nutritional value. I hope this was just a one-time issue.

I had a disappointing experience at the Chipotle location on [redacted] Homestead in Cupertino, CA at 8:15 pm. They suggested ordering online as they had young employees who had already worked their 8-hour shift and couldn't assist customers. The staff declined to provide a manager's contact information and suggested visiting nearby Chipotle locations. As a loyal customer who pays with cash or card and maintains a neat appearance, I felt disheartened by the lack of service and respect. I believe it's unacceptable to turn away customers in such a manner.