Chipotle Mexican Grill, Inc. Customer Service Issues

I ordered food for an office lunch meeting for 5 people, but only received food for 2. The store couldn't deliver the missing meals and suggested we pick it up ourselves. I explained we couldn't leave and needed to contact Chipotle's corporate headquarters. I called, and the woman requested my order number. I put her on hold to find it, but when I returned, she had disconnected. I then contacted Jimmy Johns, and they had food for the remaining 3 people ready in just 15 minutes.

Hello, *I'm currently at Orlando International Airport tonight, and once again, the experience at this location was disappointing. I visit here at least once a month, and there always seems to be an issue. Whether it's running out of items or charging me incorrectly, there's always something.* Tonight, I was surprised to find out that there's no lettuce available. Can't you simply go to a local grocery store to purchase some? Interestingly enough, a salad place just three booths down has plenty of lettuce.* Additionally, I wanted chips and guacamole, but I was informed that there were no chips available. This marks the third trip in a row where you have been out of chips.* If I operated my business in this manner, I would quickly go out of business.* The staff member's explanation was that they were busy, but in my opinion, better planning could have prevented these issues.

It is currently 9:19 pm and the Chipotle at [redacted] Woodmore Town Center is supposed to be open until 10 pm. The employees there were rude and it has left a bad impression on me, making me hesitant to return. It's unacceptable for the store to run out of basic items like cheese, salad dressing, and tomatoes before closing time. When I politely asked if they could make more salad dressing due to the number of customers still waiting in line, they refused. This lack of willingness to accommodate customers is unprofessional and reflects poorly on Chipotle as a whole.

I worked at the River Oaks Chipotle and have some concerns. The manager, Roshonda Kelly, has smoked marijuana on multiple occasions at the store. The managers are unprofessional, creating unnecessary drama at work. The GM, Jerece Shepherd, is involved with an employee. I believe the managers should undergo drug testing. I have smoked marijuana with Roshonda Kelly in her car during work hours. Favoritism is evident, and they mentioned advice from the field leader, Paul, to cheat on promotion tests if needed.

I visited the Chipotle at [redacted] W Northern Ave in Glendale, AZ, on 12/04/19, where Gabrianna hosted. This store is conveniently close to my house, so I frequently go there to pick up dinner for my wife while she attends church. However, my recent experience was disappointing. Upon arriving, I observed a couple ahead of me placing their order. The staff member attending to them prioritized an online order over the couple waiting in person, which I found inconsiderate. When it was my turn, the employee didn't wear a name tag and carelessly handled my order, lacking attention to detail. The cashier then mistakenly inquired if the online order belonged to me, causing confusion. Additionally, I was informed that prices had increased without prior notice, which was frustrating. Moreover, I noticed a high turnover of staff, poor cleanliness in the store, and inconsistent service. I hope these issues can be addressed to improve the overall customer experience at this location.

I mistakenly placed an order at the wrong Chipotle location and attempted to cancel it at the store since I do not live in that city. The store advised me to contact Chipotle's corporate number on their website, but I could not find the number there. I tried messaging "Chip" multiple times to connect with a representative, but it just opened new windows back to the same page. After searching online, I found a corporate phone number, but before reaching a representative, the call was disconnected. All I want is a refund and to file an official complaint, but the run-around is frustrating. I'm left feeling angry and hungry with no resolution in sight.

Hello Chipotle customer service team. I visited the Chipotle branch at [redacted] 5th Street NW today for a carne asada burrito. Unfortunately, the amount of meat was quite minimal, and when I requested more, I was charged extra. Upon reaching my workplace, just five minutes away, the burrito was cold and the meat was undercooked. My overall experience was disappointing. The burrito seemed hurriedly made, I was surprised by the additional charge for more meat, and the quality of the food was not up to standard. As a loyal customer, I left unsatisfied with my visit today. For any further correspondence, please reach me at [redacted] or on [redacted].

I am expressing our disappointment with the customer service we received. Our order was placed at 11:16 with a delivery time of 11:38. Only half of the items arrived, and the guacamole was missing. After contacting the store, they informed us they would have the driver return to get the missing items delivered. Despite this, it is now 1:02, and the food has not been redelivered. The manager mentioned there's nothing more to be done. As teachers with limited lunch breaks, we had to send someone to collect our order. We are seeking a refund for both the food and delivery fee due to this repeated issue. This is the third time this has occurred, and we are particularly disappointed by the manager's handling of the situation. Kindly address this matter promptly.

I placed an order via the automated phone system using my credit card. However, when I arrived at the Phoenix location in Uptown Plaza, they could not find my order and requested verification, which I couldn't provide as the transaction was over the phone. Instead of offering to proceed with the order, they let me leave without my dinner. I contacted them by phone later to cancel the order and avoid being charged, but encountered the same issue of them not finding my order.

I purchased 4 gift cards and used my buy-one-get-one receipt to receive 2 bowls. Upon arriving home, my husband discovered a long hair in his bowl, causing both of us to lose our appetites. The following day, my husband requested replacements from the manager, Jesus, showing him the photos we had taken. Unfortunately, Jesus refused to provide us with new bowls. I believe this is a case of poor customer service. The incident occurred at the Wheaton, MD store on 12/5 during order [redacted] at 7:08 pm. I would appreciate receiving 2 replacement bowls. Thank you, Susan H.

I accidentally placed an order using the Chipotle app at the wrong location. I mistakenly used my free entree reward for the order. This is the second time I've made this error, wasting two of my rewards. The last time this occurred, I reached out here for help but received no response. I kindly request for my two rewards to be reinstated since I did not benefit from them and paid for additional items like chips and queso in both orders.

I manage the Subway located next to the Chipotle at [redacted] E. 66th St. in Richfield, Minnesota. Yesterday, on 12/7/[redacted], I was in line at 4:15 PM for my order. Although the staff was friendly, there was an issue with my order. I requested double meat on one bowl, but the manager mistakenly assumed both bowls had double meat. When I pointed out the error, the manager brushed me off and was disrespectful towards me. This isn't the first time I've had an issue with him, as I previously slipped in a shared garbage room due to Chipotle's mess and he was unresponsive to my concerns. If this matter is not resolved, I will not return or recommend this Chipotle to others. I hope this issue can be addressed soon. Thank you for your attention to this matter.

Dear Sir/Madam, I am Nuzat Shaikh from St. Miras College in Pune, India. Our college is hosting a fest under the English Department for the second consecutive year. This fest, known as Kosufest, will feature four events this year. The events include Cosplay, Slam Poetry, KPOP Dance Contest, and Fandom Quiz. 1. Cosplay: Participants will dress as characters from various sources, and the best costume will win a prize. 2. Slam Poetry: A competition where participants recite their own poems without props, costumes, or music. 3. KPOP Dance Contest: A dance competition inspired by Korean Pop culture. 4. Fandom Quiz: A quiz to test knowledge of popular culture. We would be honored to have your sponsorship as we aim to encourage and engage youth through this event. Thank you.

Last Wednesday, December 4th, I purchased a $10 gift card. When I handed it to the cashier, he swiped it but mentioned there was an issue with it. I then provided a different card from the display. After completing the transaction and paying, I asked the cashier to confirm it was the correct card. He assured me it was. It wasn't until the following day that I thought to check the card numbers against the receipt. Despite living 2 hours away, I returned on Saturday to explain the situation and was advised to contact customer service for a refund.

I am sharing my frustrating experience. I purchased a gift card, but the cashier handed me the wrong one, causing a $10 loss. I explicitly stated in my message that I am seeking a refund of my $10. However, the response I received still prompted me to explain what I wanted Chipotle to do. I simply want my $10 refunded. Each time I attempt to call, the call disconnects due to the long wait times. I am determined to speak to a representative, even if it means waiting all day for the opportunity.

On November 25, [redacted], my family visited Chipotle in San Luis Obispo, CA. We experienced very poor customer service from manager Scotty. When I complained about receiving cold food and small portions, he rudely insisted that was the standard. Concerned because this was not my usual experience at Chipotle, I asked for more meat and cheese, but he demanded an additional $4-$6. Feeling mistreated, I mentioned escalating the issue to corporate, to which he callously said, "Go for it." As Mexican Americans, my husband and I felt discriminated against. I would like a refund for this unpleasant encounter and swift action taken against the disrespectful manager. - Louise R.

After ordering a burrito with steak and extra carnitas, there was an issue with being charged for a double steak burrito instead of the correct amount. At the register, the charge was adjusted, but later on, it was discovered that the incorrect charge had not been refunded and the correct charge was also deducted from the account. The total amount charged for a single burrito was $24.71 instead of the expected $12.08. The incident happened at the Chipotle located at [redacted] North Main St, Blacksburg, VA [redacted]. Screenshots of the checking account were taken, and both receipts for the refund and the correct charge are available.

I had a disappointing experience with my takeout order at Chipotle via their app. Despite receiving a confirmation for pick-up at 4:15, upon arriving at 4:20, I was told my online order wasn't processed due to a glitch and there was no carnitas available. The lack of efficiency and food led me to request a refund from a staff member who didn't handle the situation well. I was informed the refund would take 3 to 5 business days and wasn't provided with proper documentation. The staff appeared disorganized, especially the young lady claiming to be a manager named "Luigi". The location in Ocala, Florida, [redacted], needs improvements in customer service and portion sizes to match their prices. I hope for a prompt response regarding my refund.

Hello, I am reaching out with a unique request following an incident I had yesterday. I accidentally left a green folder at the airport on Allentown Road. The folder contained medical information regarding one of my clients. Although I managed to retrieve the folder, our compliance department has asked me to inquire about obtaining video footage to confirm if anyone from the public accessed the folder, considering it had sensitive health information. If I could somehow access the video footage or record it with my phone, it would greatly improve the situation. I left the green folder at the airport at 12:15 PM on 12/11.

I would like to share my recent experience at store number [redacted] in Tucson, Arizona. On arrival, the store's appearance was lacking, with dirty doors and a delay in service upon entering. The employees seemed disengaged, with no enthusiasm or smiles. The food on display did not look fresh, and my husband was so put off by the sight that he chose not to order. I paid for my food but am hesitant to eat it due to concerns about freshness. This experience was disappointing, especially considering our long history of patronage at Chipotle. The cleanliness of the store was also subpar, with dirty floors and untidy areas. I hope for some form of compensation for this unpleasant visit and recommend looking into the management at this location to address these issues. Thank you for your attention.