Chime Customer Service Issues

This is my second time reaching out regarding an ongoing issue. My paycheck normally arrives on Wednesdays, but it's now Thursday and I still haven't received it. I'm extremely disappointed with this recurring problem. Please rectify it promptly, as I may consider seeking legal assistance for false advertising. It is frustrating to have to contact you repeatedly to obtain my paycheck. I require it to be processed before 5 pm, as per my location in Indiana.

I was in the middle of setting up my Chime account when I got disconnected from the Internet. The session timed out, unfortunately. I had already provided my name, phone number, and email address, and had even created a username and password. When I tried to log back in to complete the setup, I encountered issues. I attempted to reach out for assistance by calling the number listed on their main webpage, but was unable to speak to a human. It seems impossible to get through to a person for help, no matter what number you dial or issue you are facing. Frustrating experience overall.

Hello, I'm Melanie Macsuga. My Chinese account's phone number is [redacted]. Today, when I tried to use my Chinese card, it got declined even though I have money in the account. I had just made a deposit of $60. When I contacted customer service, the automated system couldn't find any record associated with my account, not even recognizing my Social Security number. As it's Friday and all offices are closed, I'm concerned about what's happening with my account. I'm worried if someone unauthorized accessed my account.

I am worried because my direct deposit hasn't shown up in my account today. This is causing me stress as I have bills to pay and no money available. I tried calling for assistance but could only reach an automated message about direct deposits being posted upon receipt. I can see my check stub in my account, but the money has not been deposited yet. I would like to know how I can confirm if the payment was received.

Hello, I am Sandra Ortega. I previously contacted your support team and was in touch with Adri, but have not received a response. This morning, I was unexpectedly logged out of my app account on my phone and have been unable to log back in. Despite contacting customer support, I did not receive assistance regarding my compromised phone number and bank account linked to your company. Suspecting my account was hacked, I visited an ATM to check my balance, only to find all my funds were drained. I urgently require help and an explanation for this situation. I am willing to provide any necessary information or screenshots. For added security, I have already updated my email. I look forward to your prompt response! Thank you, Sandra Ortega

I need to access my account to check the balance on my card. Unfortunately, none of my email addresses are working, and I seem to be locked out despite using the same password for everything. The card only functions as a credit card, which is inconvenient. I request a new card due to these issues. I am disappointed with the lack of support, as I prefer speaking with a representative for quick solutions rather than engaging in lengthy email exchanges. Please expedite a resolution as I find this process frustrating and time-consuming. I will patiently await your response within an hour but may need to use a different email address as I am advised that I do not have an existing account. Card details: 4[redacted] 3[redacted], Expiry: 06/23, Name: R. Barrow.

I am having trouble opening a Chime account for the first time. It keeps stating that my social security number is already linked to an account, but I have never created one before. I attempted to register with my email, [redacted] This issue is causing me frustration as I cannot proceed due to the social security number error. I verified the information multiple times and am certain it is correct.

I am having trouble opening a Chime account as it says my social security number is already linked to another account. A few months ago, I mistakenly used my business name, Enchanted Soul or Enchanted Soul Design, which caused this issue. I now realize the account should be under my legal first and last name. Could you kindly assist in removing the account tied to my business name and social security number so I can proceed with opening a personal account? Your help in resolving this matter would be highly appreciated. If you need further information, please reach me at [redacted]. Thank you, HSP

Hello, my name is Gregory Togbah. I am writing on behalf of my wife, Tiara. I wanted to address an issue regarding her Chime card. She recently purchased a new phone and attempted to update the information on her card. Despite her efforts, she was unable to make any changes successfully. Even after visiting your website, the system continued to indicate that she already had an existing account. I am curious about the challenges with your application that prevent her from updating her phone number.

I am currently stranded at a gas station on my way to work because I am unable to use my card! I attempted to log into my account, but it indicates that my account has been suspended. I am confused and worried about this issue. The account holds all my funds, and now I am unable to go to work. This situation could potentially lead to me losing my job. I urgently need a resolution to reactivate my account and an explanation for why it was suspended. I have not received any communication from Chime regarding this matter.

Hi, I'm Amanda D. I applied for Chime and was wondering if it's possible to get my card number. I understand I don't need the card number to add money, but certain websites online require the card number, expiration date, and 3-digit code for ordering. I would like to place orders in time for the holidays. My social security number is [redacted]-78-[redacted], and my address is [redacted] Walnut Street, Apartment GL, Yonkers, NY [redacted]. Please let me know as soon as possible. Thank you. I'm looking forward to using Chime as I heard it's a good card to have and to use.

I was at a hotel and they charged me about three times for the amount of $61.78. Despite contacting them multiple times and filing four claims, the issue remains unresolved. They instructed me to contact the merchant, but the merchant says they need the hotel to call. I expect to receive a full refund as I paid in cash. Currently, I'm at the merchant and on the phone with Chime, having waited for 30 minutes to speak to a supervisor. At this point, I am frustrated with Chime's poor service. I plan to close my account soon and switch to Wells Cargo.

Good afternoon, my name is Mr. William Perez. I am reaching out to inform you that I have lost all my documents, including access to my online account. I have been unable to log in as it keeps stating "Incorrect email or password." Despite attempting to receive a code, I have not received it at the contact information I provided when applying for the Chime card. Is there a way for me to receive a new card?

About a week ago, my phone was stolen, and dealing with two-factor authentication has been a nightmare. Finally regained access to a phone with my original number, but struggling to remember my Chime password. Despite numerous attempts, the phone verification isn't enough to access my email linked to Chime. Need Gmail's permission to access my account. It's been a rough week, but I'm grateful to be back online. Need to reset my Chime password without email access. Hoping for a solution before Thursday. Thank you, J. Crane.

On December 19th, my card got overcharged by Sprint. I asked for a refund on December 20th for $81.54. Sprint mentioned it might take 3-5 business days to process. I informed Chime about this and provided an email with detailed info and a confirmation number from Sprint. Today, December 25th, I was told by Sprint that the refund was approved as of today. They suggested contacting Chime to verify the transaction. Can you please assist in checking on the refund status?

A friend recommended the account to me, and I used her referral link to sign up. However, I encountered an error initially, had to reload the page, and ended up creating an account without the referral being applied. After contacting customer service, they canceled the account, assuring me I could create a new one using the referral link. Unfortunately, I am unable to do so now. I intentionally signed up solely to use the referral, and I possess a screenshot of the link she provided me. I am prepared to provide my ID as necessary. The referral is crucial to me, and it is the main reason I pursued this account.

I am still waiting to receive one more benefit of around [redacted] or a little more, which is the SSDI payment I get on the 3rd. I have not received it yet, even though everything has been switched over to your company. I received the 3:18 on the 24th for the first payment. I am just wondering why my payment has not shown up on my Chime card yet. This is Matthew Swarbrick, and I am concerned about the delay.

I am an employer dealing with an issue regarding my employee's Chime account. The account number provided was incorrect, and as a result, the employee's payroll went to a non-existent account held by Chime. The funds are currently being held by Chime, and I have tried reaching out to Bancorp, the processing company for Chime, for assistance. They advised me to contact Chime directly, but as a non-account holder, I am unable to get in touch with them. I am seeking assistance and any contact information or phone number that could help me resolve this matter would be greatly appreciated. Thank you. N

I received three texts with a Chime security code followed by a fourth text stating that my number had been changed to [redacted]. My actual number is [redacted]. The issue is, I do not have a Chime account. It appears someone may have opened an account under my name and used my phone number to switch it over to theirs. If there is indeed an account under the name Jamie Routt, I want to clarify that I did not create it and would like it canceled and investigated.

I secured a Chime card some time ago and cannot recall the phone number linked to the card. Additionally, I am unsure which email address I used during the signup process. To address this, I need to connect with a live representative as expressing my concerns via email has proven challenging. My details are as follows: Patrick R. Mordecai Current Phone Number: [redacted] Current Email Address: [redacted] [redacted] 2nd Ave North, Irondale, Alabama [redacted]. I am keen on resolving this matter promptly. Kindly reach out to me at your earliest convenience.