Chime Customer Service Issues

I have received my Chime card, activated it, and set up direct deposit with my job. Every time I try to log in, it requires a verification code from a phone I no longer have. I need access to this account as my paycheck is going to this Chime card. Verifying my information to log in and update my phone number has been challenging. Should I cancel the card and the deposit as my only option?

I believed ATM fees were charged by the ATM, but every time I withdraw money, an additional $2.50 is added on. For example, a $60 withdrawal with a $0.99 fee ended up showing as $63.49 on my Chime account. Similarly, a $20 withdrawal with a $1.99 fee reflected as $24.49. Chime stated no hidden fees for withdrawals, just what the ATM charges. How can I have these extra charges refunded?

I will be canceling my card once the issue is resolved. Experiencing a glitch when trying to get a refund back onto the card and not being able to access the app or contact customer service is frustrating. It’s unacceptable to face these problems when dealing with banking. This experience has been incredibly frustrating, making me consider changing banks. I am relieved to have an account with a more reliable institution. The current situation is unacceptable, as it could have serious consequences in an emergency when funds are needed urgently.

I am experiencing issues with the Chime Bank app. Despite debit transactions being unaffected, I had disabled my debit card's ability to make transactions before the current app malfunction, unaware this would occur today. Unfortunately, I am now unable to reactivate transactions, leaving me unable to access my funds. This poses a significant problem as this account receives my earnings from DoorDash. Moreover, the card replacement process takes 7 days, meaning I cannot expedite the process. Currently, I am unable to send or receive money due to the inability to enable debit transactions. Additionally, the phone system is also down, compounding the issue. I am seeking assistance in resolving this matter promptly. Thank you for your attention to this issue. - Leann

My card was compromised on September 26th. I disputed the unauthorized transactions and Uber refunded most of the money, but there was another charge from Subway for an online order. Additionally, there were three ATM transactions from Palace Casino, Boulder Casino, and Bally Casino, with the latter being declined despite having sufficient funds. When I spoke with your staff last Friday about a new card, I wasn't informed that my account would be closed. Now, when I called on Monday, I discovered my account was closed with no explanation from the supervisor. My direct deposit is due this weekend, and I need access to my funds. I haven't noticed any suspicious activity on my account, but Las Vegas is known for such issues, especially with ATM receipts being risky. Please investigate and resolve these problems promptly. I rely on this account to pay my bills, and the timing is crucial as it will take a month to get my money from the VA office. My Chime account number is [redacted]. I am shocked by the sudden account closure without prior notice.

I signed up for Chime about two weeks ago and received my card within eight to twelve days. Last night, I was supposed to receive my first payroll direct deposit around 4 p.m. as suggested by a friend who recommended Chime. I eagerly awaited 4 p.m. but eventually gave up and took a nap before work. Unable to sleep, I checked my account multiple times. Finally, around 8:10 p.m., I received a notification from Chime. When I tried to access the Chime app with my pin, it said the pin was incorrect and then my account was closed. I urgently need to access my funds for essential payments. Please help me resolve this issue promptly. Thank you, Christopher G.

I opened a Chime account to ensure I could pay my bills on time this month, as some fall on non-payday dates like Wednesday the twenty-third and Thursday the thirtieth. Due to this situation, I anticipate paying penalties I can ill afford. Earning $9.00 hourly with consistent forty-hour weeks (except for one week with ten hours of overtime), my income has now been adjusted due to a new work schedule of ten days on and four off. While I work eighty-five to ninety-five hours in this period, there is no longer any overtime compensation. I am a parent supporting two children, one in first grade, and currently facing financial strain, particularly with school supplies to purchase. I hope my account situation improves soon.

Last night at 12:23 a.m., I attempted to withdraw $[redacted] from an ATM at 7-Eleven. Unfortunately, the power went out before the cash was dispensed due to a storm in Dallas. This $[redacted] is crucial for my family's accommodation, as we have lost everything in a tornado. I have been trying to resolve this since 7 a.m. and spoken to several people, including a manager named Jack Wilkerson from the dispute department, who was disrespectful. I understand this is not the fault of the ATM or me, and I am kindly requesting a $[redacted] provisional credit due to the pending transaction status. I will provide my driver's license and social security number as needed. Please assist me in resolving this urgent matter as I am currently homeless in the rain and cold weather.

Last night, at 12:23 a.m., I attempted to withdraw $[redacted] from an ATM at 7-Eleven. However, before the money was dispensed, there was a power outage, and I did not receive the cash. Given the stormy weather in Dallas and being affected by a tornado, this $[redacted] was important for securing a room for my family in the rain and 30°F temperature. I reached out to customer service at 7 a.m., speaking to multiple representatives, including a manager named Jack Wilkerson from the dispute department. Unfortunately, he was disrespectful and did not address my request for a $[redacted] provisional credit for the pending ATM transaction that did not go through. Despite the challenging circumstances, I am hopeful that the situation can be resolved promptly by providing the necessary information for verification. Thank you for your attention to this urgent matter.

I made a purchase at a SHELL gas station and accidentally swiped my card at the diesel pump but canceled the transaction, receiving a $0.00 receipt. I then pumped $26.03 at the regular gas pump. However, my balance decreased significantly, showing an unexpected $85.00 charge. The clerk couldn't find a record of the $26.03 transaction and there was confusion between CHIME and SHELL about the charges. Despite both parties directing me to the other, I am left with an $85.00 loss. Any suggestions or similar experiences?

I attempted to open an account, but I encountered an issue. When prompted to input my social security number, the system indicated that it was already linked to a chime account. I have never previously attempted to open an account with them. After selecting "forgot email," my email address, [redacted], was displayed. However, when I proceeded to "forgot password," I was asked to provide all my details as if I were starting a new account. When I entered my social security number, I received a message stating that it was already connected to a chime account. Can someone please assist me with this matter?

It has been two months, and Chime refuses to accept responsibility for my missing money. I provided a bank statement showing an IVR transfer was made from my external bank but never received by Chime. I recently discovered that Chime has separate savings and spending account numbers, possibly leading to a mistake in the transfer. My bank stated they resolved the issue because the funds were never returned, and there was no deposit receipt. Chime's breach has caused me significant trouble within a 24-hour period, especially with a time-sensitive payment due. I cannot confirm if the money was received or misused. Please, I just want my $65 back.

I'm Tracey Ann S., and I had an account with Chime years ago. Now, I'm trying to open a new account, but I'm stuck at the social security number step since it says my number is linked to another account. I have a Chime card ending in [redacted] which I've never used, and I haven't shared my bank details with any other account. How can I reset this and proceed? I just tried to activate the card today, but I can't move forward due to the social security number issue.

I have been trying to access my account for a couple of months now, and despite numerous conversations with your team, the issue remains unresolved. Recently, I discovered that there is money missing from my account, and I am unable to trace where it went. Although the amount may seem insignificant to some, it is important to me. I was assured several times that I would receive an email containing a temporary password or reset information, even after discussing the matter with a supervisor. This ongoing situation has been extremely frustrating for me, and I am contemplating closing my account as a result. I have been a customer for quite some time, yet I am facing difficulties with accessing my own account. The last supervisor I spoke with was also unable to provide a solution. I urgently need access to my account as money has gone missing, including $20 I loaded on Friday that quickly decreased to $6 without any notification of the deposit.

There are a few issues to address: 1. When attempting to deposit a check, my bank rejected it, citing it couldn't be verified. This didn't happen with my previous bank. 2. During a purchase at Walgreens, I requested cash back and unexpectedly incurred a service fee. It was my understanding that this location provided fee-free cash back. 3. This morning, I was unable to sign into my account. Despite using my usual user ID and password, the system didn't recognize them. After resetting the password, I received a confirmation email, yet upon logging in with the new password, I was still unable to access my account. This situation is frustrating, and I would appreciate assistance. Thank you, Lisa P.

If you work for Chime, the service is currently not meeting my expectations. I am frustrated that I cannot use the money people send me without having a card. It feels unnecessary compared to other apps like Cash App. I am upset that my money is being held just because I don't have a card. I feel like the process of waiting 2-3 weeks for a card is extremely inconvenient. If I had known about these restrictions beforehand, I would not have chosen Chime. Please allow me to access my funds promptly.

I'm experiencing issues logging into the Chime app. It keeps stating that my social security number is associated with another account, although I've verified my email address and passwords. Despite having my Chime card in hand, I couldn't activate it due to the login problem. I have all my login details but I'm still unable to access the app. Your assistance in resolving this matter promptly so I can finally activate my card would be greatly appreciated. Thank you.

I have encountered difficulties activating my Chime Card using the Chime App since I first received the card. After trying again yesterday, the issue persists. I believe it's important for the technical team to promptly address nonfunctional aspects, such as the Chime App. Perhaps this problem has affected other users previously. I have decided to discontinue using Chime due to this ongoing issue. Having unresolved technical problems reflects poorly on the company's operations and staff. As a result, I have uninstalled the app to avoid further inconvenience. I believe it's essential for Chime to address these issues promptly for potential new users.

I have never used Chime or attempted to create an account. I encountered an issue when trying to set up a Chime account using the email [redacted] as there seems to be a Chime account linked to my Social Security Number that I did not create. I am looking for guidance on how to delete this unauthorized account and report the individual responsible to the police or Chime authorities to prevent further misuse. This is important for me to access Chime services. Please contact me at [redacted] or [redacted] to assist further.

I have noticed multiple charges from Fairfield Inn and Suites on my account, totaling $[redacted].06. However, I only authorized one transaction. This has caused my account balance to go negative, despite expecting to have $37.09. I am in urgent need of assistance as I dispute these charges. Could you kindly provide me with a customer service phone number or contact person to help resolve this issue? Additionally, I am puzzled by a mysterious charge of $70.69 to either Russia or China, which seems unusual. Recently, I also received a suspicious call from Apple Support regarding unauthorized usage of my Apple Pay account linked to my Chime card. Your prompt assistance is greatly appreciated.