Chime Customer Service Issues

I have been struggling to open a Chime account for the past 3 to 4 days. I require direct deposit urgently. If I can't complete this today, I'll have to look elsewhere. The primary obstacle is my address. I have emphasized that I cannot receive mail at my physical address numerous times. Customer service seems unresponsive to my emails despite my efforts. My physical and mailing addresses have been provided multiple times without success. The problem persists as I received an email stating my card has been sent to the incorrect address. Communication seems ineffective. I attempted to call the [redacted] number but only reached a robot with no relevant options for my situation.

I have a Chime account, but I couldn't log in because I no longer have the phone number associated with it. Despite trying to reach out through email and calls, I didn't receive any responses. I took matters into my own hands and created a new account for a Credit Builder service. Surprisingly, both accounts were closed about 2 hours later. Despite providing all my identification and required information, I still can't access support a month later. I'm eager to understand why my accounts were closed without any communication attempts from their end. I value doing business with Chime and wish to resolve this issue promptly, especially since my statements are on the accounts.

It takes an excessive amount of time to connect with a representative. I've been put on hold for over 45 minutes multiple times this week just to speak to a supervisor. Every time I call, it ends up being at least an hour-long ordeal. The representatives don’t seem to have enough information to help with my issues. I was never informed that the ID I sent wasn’t attached until I activated the card on the 26th. I had set up Direct Deposit and sent the required ID, but only found out about the attachment issue when I called back two days later. Even after re-sending the ID on separate pages and following up in 48 hours, I was informed I had to wait until Monday. The back-and-forth is frustrating, especially with rent due soon and my SSI payment at stake. The address validation issue persists despite my efforts. Feeling stressed and hoping for a swift resolution to avoid eviction. Assistance by phone is preferred as I am not tech-savvy. Thank you for understanding. Respectfully, A.M. for D.D. [redacted] [redacted]

Back in May, I requested an update to my account because I no longer have access to the email associated with it. Now, my card is locked, and the phone linked to my account isn't working, so I'm unable to access my account. I've contacted Chime support and need to know when I will regain access. I informed a representative that I am facing eviction and urgently need my money to prevent this, but without access to my funds, I am at risk of being homeless by Tuesday. After years of being a customer, I am uncertain if I will continue due to the urgency of my situation and lack of access to my funds. I have provided all the necessary information but still have not had my issue resolved.

My account has been locked for over two weeks now due to security reasons, even though I've already confirmed the necessary details with a customer support representative over the phone. Despite numerous attempts via email and bi-daily calls to customer support, I have not received any clear information on how to regain access to my funds. I was informed to wait 24 to 48 hours for a response each time I called. It's frustrating that since November 14, my account remains inaccessible without any explanation or resolution provided. I am concerned about the legality of this situation and how it is being handled.

I recently got a new device, phone number, and email since I signed up for Chime. I can't access my account because my old phone was stolen and I forgot my password. Adding funds to my account is urgent. My old email is [redacted], and my new one is [redacted] I no longer remember my old phone number, but my new one is [redacted]. My full name is Tara Lynn Yanez, my date of birth is June 15, [redacted], and the last four digits of my social security number are [redacted].

Last month, I had my ex-husband's payment mistakenly sent to my neighbor's Cash App. When it reached his account, he transferred most of it to his Chime account, leaving me with only $[redacted] out of the $[redacted]. Despite receiving $[redacted] from him initially, subsequent attempts to get the remaining amount proved unsuccessful. Days passed without a response to my texts until another friend mentioned having their Chime account locked. It has now been over a month, and I am still missing a significant portion of my money without any explanation. This situation has caused me additional expenses related to storage. I am unsure if this delay is normal for frozen accounts or if I have been deceived. Should I consider legal action, or is there a typical timeline for resolving such issues with Chime?

I made a mobile deposit on 11/24 following all the instructions in the app. I signed it on the back with a pen, but the check has not been deposited into my account yet. Despite calling multiple times and speaking with three supervisors, including my boss who issued the check and joined me in the call, I have not seen any progress. The last supervisor I spoke to, named "Eddy," claimed not to have a superior. I have a trail of emails documenting my efforts. I really need this resolved as I have more paychecks to deposit. If this isn't fixed soon, I will reluctantly consider switching banks. Please send me the details of someone with the authority to assist. Contact via text or email is preferred. Best regards, AS

It seems someone opened a Chime account using my information and connected it to my bank account. I'm looking into where the $1,[redacted] went. I've spoken to customer service, filed an escalation, and was informed I'd be contacted in 48 hours, but that hasn't happened yet. The fraudulent account was closed when I reported it. When can I expect to hear back?

Hello, I am experiencing numerous issues with my Chime card. I am concerned about not being able to access the money my friends send me through Gmail. I receive an email notifying me of the money transfer, but I am unsure of which bank to link to collect the money. How can I deposit the funds my friends have sent me into my account? I am frustrated as three transactions have been made, but I have not been able to successfully receive any of the funds.

I downloaded the app and received a Chime Visa card today. However, I've been unable to log in as the app keeps saying I'm not connected to the internet, despite my phone having a good Wi-Fi connection. I previously contacted customer support regarding this issue, but it still persists. Other apps on my phone work fine with the internet connection. I have $40 on this app, and if the problem is not fixed, I would like a refund. Additionally, I am also owed $15 for downloading and attempting to use the app.

I have misplaced my debit card and need to update my address. Please send me a copy of all the information related to me and my card to my new email [redacted] I am Catherine17, and my password is saved. I will contact you regarding my lost card, and I await the documents at my new address. I was attempting to access my details and wanted to establish a profile for my convenience. I aim to be diligent about managing my accounts.

Hello, I am reaching out because I experienced identity theft last year, which resulted in money being taken from my Chime account. Despite attempts to resolve the issue, it was not resolved, leading to the closure of my account for investigation by the security team. I am looking to reopen a Chime account promptly to resume receiving my social security check. I do not have any outstanding debts with Chime and would appreciate being able to take advantage of the $[redacted] signup offer, if still available. If not, receiving a new checking account with a fresh account number and routing number today would be greatly appreciated. I am willing to address any outstanding issues with the previous account at a later date, if necessary. Can you assist me with this matter? My name is D.A. Pace, and my former email address was [redacted].

Hello, I experienced identity theft last year which resulted in money being stolen from my Chime account. Despite attempts to resolve the issue, it remains unresolved. My account was closed while the security team conducted their investigation. I am looking to reopen a Chime account promptly to resume depositing my social security check. I have no outstanding debts with Chime and would like to take advantage of the $[redacted] signup offer, if still valid. If not, receiving a new checking account with a new account number and routing number today would be greatly appreciated. I intend to address any issues with the old account at a later date if necessary. My name is D.A. Pace, birthdate 07/25/[redacted]. Formerly, I used the email [redacted] Thank you.

I misplaced my phone. My name is Greg Childress and the last four digits of my social security number are [redacted]. I remember my old phone number but not the email password because I recently changed it to a different one. I am struggling to access my account since they prompted me for the last transaction which occurred 30 days ago, and I don't retain those records. Could you assist me in setting up a new account so I can resume using the app? I am considering switching providers if this issue persists as I appreciate your service but find it challenging to communicate with your support team over the phone.

My account was compromised, resulting in unauthorized transactions and closure while I had pending credits, transfers, and loans processing. Despite having multiple investment accounts linked to my Chime spending and savings accounts, I am unable to obtain several years of bank statements necessary for reconciling payments and claiming refunds for services and purchases made via my debit card. Additionally, I have not received the final balance from the closure of my accounts with Cash App, Albert, Steady, PayPal, and other investment platforms, which are withholding my funds and purchased shares. Chime's actions have disrupted my ability to manage my investments effectively, causing considerable stress on my mental health and resulting in serious health issues, such as a stroke. I believe that legal action is warranted against Chime, its CEO Chris Britt, healthcare providers, and law enforcement due to discriminatory practices. I am determined to seek justice, including potential arbitration or a class action lawsuit to address the harm caused to me. Despite not having an active account with Chime, my personal information remains accessible to them, complicating my tax filings. This situation may lead to further repercussions, and I intend to address these issues rigorously. Thank you.

I encountered a session timeout issue during my account setup, leading to difficulty signing in due to continuously being prompted to start from the beginning with no progress after entering requested information such as DOB, address, and SS#. Despite multiple attempts, I only receive a "your session has timed out" message without being able to proceed. The process seems stuck after providing the necessary details, which is very frustrating. I had to resort to using "pay anyone" to receive money but encountered delays in accessing the funds. I reached out to 1-[redacted] for assistance, but the representative I spoke to at 9:59 pm on 1/21/23 seemed unable to grasp the issue regarding the account setup problem. Any assistance to resolve this issue would be greatly appreciated. Thank you. ~ Angelita C. ~ [redacted] ~ [redacted]

I need assistance accessing my Chime account. I have tried previously, but due to my old phone number being disconnected without my knowledge, I couldn't access the account on my new phone. After contacting Chime's technical support, they requested various documents multiple times, including a picture of the old account phone, account holder's ID, a paper with my name and date, and a picture of my ID. I now reside in a different state, using Verizon as my provider, with my own phone and account. I can provide evidence of this and have the same ID used to open the Chime account. I require help in recovering my account information, including the original phone number and address.

I received a card in the mail, updated my direct deposit info, and downloaded the app. However, the card number in the app does not match the one I received. I need the app to reflect the correct card number I received in the mail, which I've already activated. I also updated my direct deposit details to deposit to my Chime card. Can you assist in aligning the card number in the app with the one I received in the mail?

I need to approve updated terms for my bank and its affiliates through customer services. Once this is done, I plan to use the card for the credit builder account. If needed, ChimePay agents will reset the account password. Please note that charges will apply for any fees and services owed to the bank. All payments, decision-making payments, bank fees, services rendered, and transactions must be approved by bank agents and affiliates. I will manage my account through my phone for transactions. It is essential to pay spending balance, savings balance, credit card payments, and any owed fees to bank agents and customer services promptly. Payments must be made before ending chats or phone services. Any changes to the linked email account should be done through authorized agents. All payments will reflect on the account at the end of the week to maintain a zero balance. I will communicate with my bank through emails accordingly.