Chime Customer Service Issues

My account was recently closed due to inactivity and an outstanding Chime advance of $40. In order to renew my lease, I need documentation showing the closure of the account, the processing date, and any additional information available to prove the loss of resources. My spouse, K.D. Banks, who is the Chime account holder, suffered an Ischemic Stroke in late fall of [redacted]. While he has fully recovered without temporary paralysis or speech issues, the road to recovery has required significant patience and tolerance. For any communication related to the Chime account, please contact me through my provided email address, as I am legally married to K.D. Banks. The phone number associated with the Chime account was mine: [redacted].

Last week, I accidentally dropped my phone, causing irreparable damage to the screen. I immediately replaced my phone and attempted to log into my Chime app but received an error message stating my account was locked due to multiple failed log-in attempts. After contacting customer service via email, they requested a copy of my photo identification and a current phone number, which I promptly provided. They replied, informing me that I would have to wait 3-5 business days for a response. Upon calling customer service, I was shocked to hear that my account had been closed, despite having a recent direct deposit. This has left me extremely frustrated and desperate as I rely on that money to survive. I feel helpless and unsure of what steps to take next to access my funds.

Hello, my name is Roberta Burrage. My card was stolen, and I have been trying to contact Chime to get another card due to fraud on my account. I believe a deposit of $[redacted].00 is coming to my card from my bank, along with my income tax refund. Unfortunately, I cannot reach anyone without my card number, and the information does not match the records. I have made several calls, and I think there are notes on my account. I've had about 8 cards stolen, so it's hard to keep track. My email account has also been compromised. Please send me written information about my account for law enforcement and the fraud alert lawyer in the class action lawsuit I am involved in. Thank you. You can contact me at [redacted] or [redacted] Thank you, Roberta Burrage.

I am unable to recall my Chime login details. Unfortunately, I am unable to retrieve the password as the email address associated with the account is no longer accessible, and I do not know the phone number used during the account setup. Despite creating a new Chime account, I was unsuccessful as my social security number is already connected to an existing account. I no longer possess the card for the account, and there have been no transactions completed. I would like to delete the current account to begin anew. I can provide verification of my identity, including my name, Paul Mcclanahan, date of birth 06/11/[redacted], and the last four digits of my social security number, [redacted]. I am eager to leverage the benefits a Chime account offers. The inactive status of the account can be confirmed by reviewing the associated card information. I am hopeful to start afresh. Thank you for your assistance.

I haven't used the Chime app in a while, but recently set up direct deposit. Today, when trying to check my balance, I realized I forgot my password. After numerous attempts to log in during the last 30 minutes, including completing the IQ/SAT test multiple times, I find it frustrating. I am tired of the lengthy dice matching test and repeating questions. I just want to change my password and access my account. Can you please send me an email with the password reset link? Removing the dice matching test would be greatly appreciated. Thank you for your assistance. -Kathleen L.

I have been in contact with customer service regarding an important issue. $[redacted].00 from my direct deposit on July 4, [redacted], is missing. I reported the loss and requested to stop the Chime debit card as the money was on it. Despite having the card with me, the funds were taken. Unfortunately, on July 14, [redacted], my home of 18 years caught fire, resulting in a total loss. I only escaped with the clothes on my back, as a heroic man saved me while my two dogs perished. I lost everything in this tragic incident. I am requesting the Chime debit card with the missing $[redacted] be monitored and the Chime Builder Credit Card be canceled due to fire damage. I will provide official documentation from the Fire Marshall of Gun Barrel City, Texas, and Social Security for verification. Please ensure both cards are deactivated. I am also seeking the return of the $[redacted] taken from my July 5, [redacted] direct deposit and am willing to cooperate fully. Thank you.

I am unable to access my Chime mobile app or my account. For the past three days, I have repeatedly tried to log in unsuccessfully. I am frustrated because I need to access my funds as I am expecting a payment. Despite numerous attempts, including sending pictures of my driver's license and selfies multiple times as instructed, I still cannot get into my account. Each time I try to log in, a message appears stating there has been suspicious activity and requests photos of my ID and a selfie, which have not been accepted. I have tried reaching out by phone and email with no success. Reinstalling the app has also not resolved the issue. Accessing my money is crucial for me to cover expenses. I am very disappointed and if I manage to retrieve my funds, I do not plan to continue using Chime in the future.

I need to update my Chime password as I have lost it. The email linked to my Chime account is inaccessible as I forgot my Gmail password and cannot retrieve it due to losing the associated phone. After completing the Government ID verification with Chime, I wish to switch the email on my Chime account to [redacted] to reset my password. Although my current phone number is valid, I am unable to update the email without access to the previous one. I need to change this information to regain control of my bank account. Thank you for assisting me with this process. -Larry Ross.

I attempted to open a Chime mobile banking account to transfer funds from my First Citizens account due to disliking their procedures. However, upon downloading the app, I couldn't find an option to create a new account. Assuming I should proceed, I entered my email and password, only to receive an error message stating that the records didn't match. I, Anthony A. Sarvis Jr, have never used the Chime app before. I am unsure if I previously attempted to sign up or if someone mistakenly added me to the system. I am unsure how to rectify this issue and hope the solution is not overly complicated because I simply want to open an account with Chime mobile.

After dealing with excessive fees from traditional banks, I decided to find a more suitable option for my financial needs. I have a loan company looking to deposit $1,[redacted] into my account. I'm unsure how quickly I can access the funds and whether I need a physical card for it. Can I provide a number to CVS instead? I'm a 75-year-old woman trying to cover my medication costs. Thank you in advance for your quick assistance with this matter.

I am unable to access my funds because my purse and phone were stolen, leaving me homeless with only a paper ID. Despite requesting two replacements for my time card, I have not received any. I was advised to use a mobile app for my direct deposit, but I cannot log in due to changed email and phone number. I have submitted all necessary documentation, except to my compromised email, as I fear further theft. Please update my email and phone number to grant me access to my accounts. I have sent verification selfies and emails from alternate accounts as a precaution. I urgently need assistance to resolve this situation. Thank you.

I have been trying to contact them regularly for the past three months, and the customer service has been extremely poor. My account got locked because of a transfer from my Chase account, which was closed. I communicated this to Chime and provided all the necessary documentation, but they keep asking for a statement ending in [redacted] when my account actually ends in [redacted]. I have no idea where they are getting that incorrect account number from. They refuse to explain and just keep insisting I verify the identity for an account ending in [redacted], no matter what I send to them. I regret being associated with them and just want my money in my account and the account closed. My bills are two weeks overdue now, and this problem has been ongoing for three months without resolution. Please assist me as soon as possible!

My account was unexpectedly closed the morning my disability check was due, and I have not received it yet. I need assistance to either reopen my account or send my SSI back to the Social Security office. The closure of my account due to an overdraft without any prior notice has caused a significant inconvenience. If overdraft usage is discouraged, it should not be offered in the first place. I kindly request your prompt attention to resolve this issue that has been caused by your actions.

My account was suspended without my knowledge, and I have no access to my funds. I am in the middle of paying for my husband's funeral set to take place on 10/14. I have called numerous times, sent countless emails, and submitted all the required documents multiple times on 9/30, 10/3, 10/8, and 10/10, but I still have not been able to speak with anyone to resolve this. I am prepared to file a lawsuit against Chime for this issue. Due to the lack of response or timely customer service, my husband's body is still at the funeral home until I can access my funds to complete the payment for his memorial service. I have been trying to resolve this issue since 9/30, well before the due date. I urgently need someone to contact me at [redacted].

I would like to address a concern regarding unauthorized charges made by DishNetwork. On September 5th, [redacted], they withdrew $[redacted].99 from my account without my permission. After paying my father's bill once, I did not authorize any further payments. I understand that the account was under my deceased father's name, Tommie Lewis, and I should not be held accountable for charges on an account that is not mine. Following the unauthorized withdrawal, I took the necessary steps to change the account and obtained a new debit card. However, on October 11th or 12th, [redacted], DishNetwork once again debited $[redacted].00 from my account without authorization, putting me through the same situation. I have contacted Chime to change my account information, but the issue persists.

I'm having trouble verifying my identity on the Chime app since I can't access my old phone number. When I call customer service, I can't request a replacement debit card that I've lost for almost a week. The prompts won't allow me to select the option I need, even when trying different numbers or symbols.

My friend is in Germany while I am in Hawaii. He mentioned his account is in the US and wants to send me money by asking for my account details. I'm hesitant to share my user ID and password. I spoke to Bank of Hawaii, who suggested providing only the routing and account numbers, which I did. However, my friend's bank insists on more information for the transfer. Can you clarify what additional details are needed for the transaction? I'm frustrated with the service. I am visually impaired and struggle with using computers and emails. When trying to contact support, the phone system directs me back to email. The chat feature on the website seems unresponsive despite multiple attempts to send messages.

I am reaching out regarding an update on my refund dispute. I have called and spoken to a representative and a supervisor yesterday. However, I am still confused about the issue at hand. I have been explaining the situation since October 15th regarding the error my wife made. The main problem was the transaction going through on a disabled card and suspended account. I felt disrespected by one of your representatives after I explained the situation multiple times. I have called and emailed over 20 times without any resolution. I have mentioned several times that I do not wish to remain a customer and requested a check instead of activating the card. I have provided proof of my identity. I received an email on October 16th asking for verification. I was informed on October 22nd that there is no dispute in place as I had not initiated one. I am frustrated with the lack of progress and clarity in resolving this matter promptly.

I have been struggling to deposit this check for the last three weeks. The customer service agents I have spoken to have not been understanding of my situation, and no solution has been provided. I am requesting an email confirming that the check cannot be cashed as I have already signed it over to Chime. This will be my final complaint, and I am considering closing my Chime account along with other dissatisfied customers. It is frustrating to encounter these difficulties when dealing with a supposedly reputable institution. I am looking for a prompt response as I am ready to find an alternative option.

I was incarcerated for two years, so now I don't have access to my old phone number or email address linked to my Chime bank account. Despite sending 45 emails with the required information, the responses from Chime support are repetitive and unhelpful. They keep requesting the same documentation like my ID, backyard photo, last four digits of my social, and holding a piece of paper in photos. I have tried to explain the situation, but I am getting nowhere. I am unable to reach anyone by phone and it seems impossible to escalate this issue to someone higher up. The process is incredibly frustrating.