Chime Customer Service Issues

It seems like the customer is facing a challenging situation regarding their incarcerated son's Chime account. They have encountered obstacles in accessing the account due to not having the required phone and facing issues with providing the necessary information like the Chime card numbers and formal Power of Attorney. The customer expresses the difficulty of visiting their son due to health reasons and financial constraints, making it a cumbersome process to maintain the account. The customer feels frustrated by the rigorous requirements and is considering opening new accounts elsewhere due to the significant hurdles faced with Chime.

Hello, I am John P Fleenor. My wife, Randie R Fleenor, opened an account for me in August [redacted]. Unfortunately, I never activated the card I received for the account because I lost my job and direct deposit. I have updated my phone number and email address since then and no longer have the account information. I remember having deposits from Taylor Blair for $[redacted].00 and Mark Smith for $[redacted].00 in the account. Now, I would like to access the account to use the money for house repairs. Can you assist me with this issue? Thank you. John P Fleenor

I am in need of a chime letterhead that includes my name, address, account number, and routing number on a single page. Could you please create this for me and email it to [redacted]? I have tried multiple times without success and even received an email from a chime representative, but I can't access the page. I have been struggling to obtain this for months since my mother passed away and left me an inheritance. State Farm will not accept a direct deposit or my bank statement. This is becoming frustrating as I have asked for help multiple times and still do not have the necessary form. I am determined to avoid receiving a check due to security concerns with mailbox theft in my area. Please assist me with this request as it involves a significant amount of money that my mother left for us; it means a lot to me. Thank you for your help. - Yvette

I've had an account with your company since [redacted], along with my wife. I filed my taxes for 2[redacted] through Liberty Tax, utilizing your services for banking. Liberty Tax mistakenly sent my wife's refund to someone else, causing issues with the IRS and delays. Despite contacting both Liberty Tax and the IRS, the whereabouts of my check are unknown. Additionally, accessing my account is currently impossible, presumably due to suspicious login attempts. It's frustrating not being able to check if the refund is deposited. I suspect my account is locked due to fraudulent activities attempting to access it.

My new wife, Ashley Rose D., used my phone briefly this morning to check her Chime account after being released from jail. She changed my phone number for her alerts, accessed the internet through my Xbox, and ordered a work computer addressed to Delaware under the name Lisa H. This all seems suspicious as I cannot access my own Chime account now. I am feeling anxious and worried about these strange occurrences involving my wife's actions.

I submitted my [redacted] tax returns using TurboTax E-file, anticipating a $[redacted] federal refund. Unfortunately, my returns were rejected twice due to being claimed as a dependent on someone else's return. I addressed this with the individual and they corrected their return to remove me as a dependent. However, I have yet to receive my refund. How can I get an update on this issue and ensure I receive the $[redacted] refund I was expecting? I submitted my returns through the TurboTax Mobile App for direct deposit into my bank account. I would appreciate any assistance in resolving this matter promptly. Thank you.

When I try to log in, I enter my email and password, and then it asks to send a text for verification, but I believe I may have entered my phone number incorrectly. The last four digits showing are correct, but it is not sending the text nor allowing me to use other options like calling or updating the phone number because it requires the last four digits of my Social Security number, which is not an issue. However, it also asks for the last four digits of my Chime debit card, which I do not know as I have not received it yet. This login issue has prevented me from accessing my account, and it has been frustrating.

I am currently residing in a domestic violence shelter and have lost my card. I no longer have access to my old email or phone number due to being homeless. I am attempting to reorder a new card as my identification documents are being processed. I experienced a lengthy hospital stay and a brain injury, causing me to forget login details and old phone numbers. I need guidance on accessing my funds from the old account, updating my information, and preventing my abuser from obtaining any details. When I call, I am unable to speak with a representative without providing a phone number. My name is Paula M. Hopkins, and I used to live at [redacted] Burkarth Road apt 17, Warrensburg, Missouri, [redacted]. The last four digits of my social security number are [redacted], my date of birth is March 31, [redacted], and my driver's license number was D[redacted]. My last transaction was for $25 sent to Kimberly Hopkins.

I had my phone stolen recently, and now facing difficulties getting assistance from the call center. As a dedicated customer focused on helping others, I am troubled by the lack of support. Living in a new town, I have had my rights infringed upon and need urgent help. Despite facing many challenges, including rent issues and being bullied, I believe in the value of trust and kindness. I hope for a quick resolution to my problems, especially regarding my rent and the lost card. I appreciate any prompt assistance. Thank you, a loyal customer in need of help.

I lost my wallet and phone, now only have my ID and social security copy. Chime placed a hold on my account and won't let me access it. I rely on SSDI and urgently need access to my funds for prescriptions. I've sent proof multiple times but keep getting asked for the same information. Please remove the hold from my account. The email linked to my account, [redacted], cannot be accessed. Contact me at [redacted] I urgently need access to my money. Thank you. - Shane H.

My debit card was reportedly stolen without my knowledge. Although support mentioned it was reactivated today, my card is still not working. I urgently require access to my funds, so please expedite the delivery of a new card overnight. I recently became a member of Chime and have been impressed with its offerings. However, if this issue is not promptly resolved, I may have to consider leaving Chime. I have been recovering in the hospital, and this added stress is not beneficial to my health during this critical period.

I submitted disputes for fraudulent charges on my Chime account. Initially, Chime's investigators closed my accounts denying any fraudulent activity. After reevaluation, Chime admitted errors were made. They have agreed to reimburse the $[redacted] that was stolen; however, they stated they would credit the closed account, which is impossible. Despite contacting Chime through email since I can't call as a non-account holder, the responses have been repetitive, assuring me the issue will be escalated. Although someone from the Dispute Department contacted me, they misunderstood the funds in question by assuming it was the remaining account balance upon closure. There are two straightforward solutions: issue a cashier's check for the disputed amount to my address or reopen the closed accounts to credit the funds. Despite my clear explanations, Chime keeps confusing the situation by offering to show me photocopies of cashed checks unrelated to the dispute. I simply want what is rightfully owed to me without further complications or delays.

My employer made an error with my direct deposit, prompting me to retrieve the funds from my current bank account today. I intend to close this account as soon as my chime account is set up. I am eager to transfer these funds to my chime account only if I can still qualify for the $[redacted] bonus cash incentive for deposits. Despite updating my details with my employer over a month ago, the issue persisted. I have a tight deadline of 7 days to claim the $[redacted] bonus for direct deposit, otherwise, I will miss out as my next paycheck is still two weeks away. I am seeking advice on any potential solutions to ensure my funds are recognized as a direct deposit.

Hello, my name is John T. and I am currently attempting to apply and open a Chime account. My wife referred me, but she encountered several issues when she opened her account due to an identity problem we've been facing since we moved last year. Every time we try to open an account, we are asked for additional verification like our driver's licenses. We previously lived in Florida for five years and recently moved to West Virginia, but we haven't updated our licenses showing our new address. This discrepancy seems to be causing issues during the application process. I would appreciate it if someone could assist me through the application process so that I can open an account. I value the high ratings of Chime and would like to become a customer. Today, when I tried to apply again, it stated that the information provided was insufficient to open the account. I believe my wife had her application reset multiple times and encountered various other challenges.

I received two direct deposits into my Chime account from my personal loan with Upgrade. After the first two deposits, I tried to make another deposit through the Upgrade app, but it was returned, and they closed my account with $[redacted]. They said they would mail me the funds in 30 days, but it has been almost half a year, and I have not received anything. My son recently opened a Chime account, and I am wondering if Chime could transfer the money to his account instead.

I recently received my SSI award and had assistance from a Social Security member to set up my direct deposit using a Chime debit card. I was uncertain if the card I used would accept the deposit as it had been unused and tucked away in my wallet. After confirming the routing number and account details with Social Security, I was informed that part of my payment had been deposited into my Chime account. I have been unsuccessfully trying to register on their website and through numerous calls. Despite my struggles, $2,[redacted] has already been credited to the Chime account. I am at a loss and urgently need access to these funds. Your help in resolving this matter is greatly appreciated. Thank you, Anthony V.

I received a text message to claim $30 for food from Bruce Wallace. After tapping to accept, I couldn't remember my password, preventing me from accessing my account. Fortunately, I received a verification code from the person who now has my old phone number ([redacted]), allowing me to reset my password and log into my Chime account. However, the $30 from Bruce Wallace is not showing in my account. I need this money for food. Could you please assist me in locating the funds, Chime? Thank you.

I am reaching out on behalf of my mother, C. DiBenedetto. I am her only child and hold power of attorney (I can provide a copy upon request). My mother suffers from dementia and early-onset Alzheimer's, receiving round-the-clock care at home. Recently, I discovered a Chime debit card addressed to her, suggesting she may have shared her social security number to open a checking account. Given her memory challenges, I fear that any funds associated with her social security number might be at risk. This situation is alarming as my mother has fallen victim to scams in the past. I am urgently seeking to close the account and understand how an online bank processed an application from someone without internet access or an email address. I also wish to know the date and time the account was opened. It is distressing to consider that the bank representative involved did not recognize my mother's cognitive limitations while promoting a new account.

I have four charges of $[redacted] each that occurred in the same minute last week, which seems impossible. I'm also confused about being charged $3.04 at the Shell gas station when I was trying to withdraw cash. Furthermore, my bank account was emptied due to these charges, and the ATM charged me $26.42 when I withdrew $20 this morning. I'm puzzled because I was under the impression that ATMs were supposed to be free. I have multiple charges on my account that don't make sense, and I need them cleared up promptly. I would like a resolution to this issue as soon as possible, as having four charges on my credit or debit card in the same minute is highly unlikely. Please refund my money promptly, as I am not aware of these charges and it's causing financial strain.

Today I encountered three disconnections while trying to resolve a persisting issue with your bank, exacerbating the problem. I am unable to access all of my funds, leading to missed bill payments and subsequent closure of accounts, drastically harming my credit score. I demand the full return of my funds from your institution, as I intend to switch to a traditional bank with reliable and supportive staff. This frustrating situation has lasted for three long months, making this the worst banking experience I have ever endured. I have informed the SSA that my direct deposit will no longer be directed to your bank, and they have mentioned receiving numerous complaints about Chime. It is concerning how many SSA clients you risk alienating. As the boomer generation wields influence, companies engaging in dishonest practices may find themselves facing consequences.