Chime Customer Service Issues

On Thursday, January 6, [redacted], I submitted a payment of $[redacted].82 to Dearborn View Apartments at 11:29 am. The payment was successful, reducing my account balance from $[redacted].27 to $[redacted].45. However, my landlord informed me that the payment was actually declined by Chime, potentially leading to eviction proceedings for late rent. Despite my successful payment confirmation, the landlord showed evidence of the payment being unsuccessful on their end. Although Chime claimed the money was returned to my account, I have not seen any refund. Two days after making the payment, I reported my card missing to Chime and received a new one. I am uncertain whether the payment could be transferred to my new card, ending in [redacted], from the old card, ending in [redacted]. I urgently need the $[redacted].82 to pay my rent before Monday, January 24, to prevent eviction.

I closed my Chime account late last year due to a security breach, along with other email and bank accounts. Recently, I attempted to reopen a Chime account but received a message stating they are unable to do so for unexplained reasons. This is confusing as I have received emails inviting me to open an account again. Could someone please remove any block on my file so I can proceed with opening an account once more? Thank you. -Daniel T.

My account was created a while back with outdated email and phone details. I cannot retrieve which information corresponds to my account. I have funds on my card that I need to buy dog food. I possess my card but am unsure of the PIN I originally set up. My husband has an account, so we have been using his instead. I believe there is $20 to $40 on my account based on his past transfers. Fixing this would be greatly appreciated. Thanks, Judy R. Ivy

I need assistance sending a link or text verification for identity. I attempted to email it but unsure if it was received. My phone was stolen, and I can't access my account as I don't remember the phone number linked to it. I am struggling to log in as my password isn't working. Urgently need to resolve this today. Can you provide support? My details: Sharla H., account number [redacted], last 4 digits [redacted], DOB 03/01/[redacted], alias Cherry. Email: [redacted], new phone: [redacted]. Thank you. Sharla H.

I currently have a hold on my Chime account due to suspicious activity. I am unable to access my disability check funds and urgently need my money for essential expenses like phone and electricity bills. Despite providing all required documents, including an expired ID with a photo, they are not releasing the hold. I have gone to great lengths to verify my identity, even complying with additional requests, like holding up my ID and displaying a current date. Customer service has been unhelpful, repeating the same email responses. It is frustrating that I have provided extensive proof of my identity, and they still refuse to grant me access to my own funds. This situation is becoming untenable, and I just need them to release the hold on my account so I can transfer my money to another bank. I implore them to contact me promptly and resolve this issue without citing the expired ID as a reason for continued withholding of my funds. Thank you.

My account was hacked recently, and as a result, I no longer have access to the Chime app. I updated my phone number and created a new Gmail account due to the hacking incident involving my old phone last March. Despite providing police reports, my situation has not been resolved, and I have not received any checks from you since January. I urgently need assistance in retrieving the misplaced check from March and gaining access to my Social Security payments for that month. Please reach out to me on my new number, [redacted], or email me at [redacted] as I am unable to use my old contact information. I have tried numerous times to contact you without success, and I hope for a swift resolution to this matter.

I need customer service assistance regarding my Chime card. Despite transferring my direct deposits to a real bank account, the Chime card remains active. I made a $[redacted] deposit without issues at CVS, using roughly $[redacted] of the funds. However, when I tried to make a transaction below $[redacted], I encountered issues with the app and accessing my account details. The system prevented me from using my checking information, withholding access to my account number and transaction history. Although I have receipts for almost $[redacted] in funds used for food and bills, additional transactions were denied even though there is over $[redacted] on the card. I seek clarification on the denial of access and demand the release of my funds. I am unable to contact customer support via phone or email to address this matter.

Hello, I'm Ashlynn Romero. Recently, my sister mistakenly sent $[redacted] to my old Chime account instead of $Ashlynn-Romero-1. The funds were deposited into my old iCloud-linked account, Ashlynn-Romero, which I am unable to access due to a phone number change. I have reached out to both Apple and Chime for assistance but was advised to wait for several days for the account recovery process. I urgently need the funds transferred to my new account or returned to my sister, Candace Hart, who sent them. This situation is causing considerable frustration as it is highly inconvenient. Once the transfer is completed, I request that my old account be closed entirely.

Hello, I need assistance with deactivating my Chime card. I have lost it or it might have been stolen. I can't locate it, and my Time account on my phone is inaccessible. I don't remember the password and it has been 4 or 5 months since I last accessed it. I'm unable to get a new Chime card because my request was denied due to a prior issue with a card payment. I need to remove the obstacles from my account to receive a new card. I would appreciate if someone could contact me to provide guidance as my daughter set up this account for me approximately 4 years ago. I intended to deposit a significant amount of money into it, but I am currently unable to do so.

I am a tax professional, and I need assistance with a deposit issue. My client's funds of $2,[redacted] were deposited into the wrong account. Despite contacting customer service for over a month to have the funds returned to my bank, there has been no resolution. The funds were rejected on 1/28/[redacted] and were supposedly returned on 1/31/[redacted], but my bank never received them. I was provided an internal tracking number by Chime ([redacted][redacted]), but no investigation has been conducted. I have not received any calls from a manager as promised. I am seeking help to conduct an internal investigation to locate the missing funds, as they seem to be lost or mishandled. Please address this issue promptly. Thank you.

I have been attempting to register with Chime for over a year. Recently, I faced difficulties as I couldn't take a selfie when prompted by the browser. Switching to the mobile app, I encountered a similar problem as it required me to open a link via a text message. Despite trying on DuckDuckGo and Chrome, I couldn't grant camera access or the links had expired. Now, whenever I input my name and email address, I receive a message stating that an account cannot be created with the given information. I am hoping to resolve this issue and regain access to the account creation process.

I have had an account for about a year now. Shortly after obtaining a new phone number, I attempted to update it in the app, but encountered an issue as the number appeared linked to another account. After contacting customer support, I was advised to wait to see if the number would be released. I complied by submitting a picture of my ID and phone bill to prove ownership, but the matter remained unresolved. Despite being logged in with my previous number, after changing phones, I've lost access to my account for days now. Following several calls, a supervisor indicated that the change should take a maximum of two hours due to verified photos. However, after sending a follow-up email and contacting support again, I was informed it could take up to 30 hours. Now, over 48 hours have passed without access to my account, preventing me from paying bills. Despite reassurances from customer support, the situation persists, leading me to believe there might be a fault. I urgently require access to pay bills and support my child.

My husband opened a Chime account and had his tax refund sent there. While awaiting his Chime card, he was arrested. The card got sent to his ex-girlfriend's address, but they broke up, so he canceled it. Now that he's out of jail, he's trying to get another card mailed, but he doesn't remember his email password or the phone number he used. His ex changed the details and won't help him access the account. We're unsure how to resolve this issue.

I recently received my Chime Debit card and tried to activate it using the app. However, I was instructed to call [redacted] to activate the card. When I called, the automated message suggested that activating through the app would be simpler. Since the app wasn't allowing me to activate the card, I proceeded with the call. During the call, I was asked to provide my phone number, the last 4 digits of my social security number, and the last four digits of my supposed "active" Chime card. Despite not having an active card, I attempted to enter the card number but it wasn't recognized. The system also couldn't verify my birthdate or the 16-digit number on the new card I received. I am now just 15 days away from the deadline to activate my secured card and I am still unable to do so, which is necessary for me to deposit money.

I attempted a password reset, which resulted in my account experiencing issues. It prompted me to order a new chime card, but I already possess one and do not wish for it to be deactivated. My intention was to access my account to deposit a mobile check. This should be a straightforward task, but it has proved to be challenging and exasperating. Any assistance or guidance would be greatly appreciated. Updating the app/site would be beneficial as well, as the current process is overly complicated. I am continuously logged out and required to enter a code from my phone upon each login.

My Chime credit builder account was compromised, and after speaking with representatives Linda and Abraham, my card was canceled. Despite their efforts, the unauthorized transaction by Sldcharge.com at 8:18 pm EST cannot be canceled. Abraham mentioned that Chime is not a bank and cannot resolve the issue promptly like traditional banks. However, waiting 10-90 days for a refund is not acceptable to me. The $33.00 taken from my account is significant, especially since I rely on this money for extra expenses on a fixed income. If this matter is not resolved satisfactorily, I will have to escalate it to the Better Business Bureau or legal services. Regards, D.V. [redacted]

I had a friend assist me in opening a bank account with Chime for my income tax deposits. Unfortunately, I lost my phone with all the account details. However, I recall the phone number linked to the account but cannot access it. I am trying to confirm if the account is active so I can receive my income taxes. Additionally, I received an email stating my card was delivered, but I never received it. Please contact me via my landline at [redacted] so we can address these banking issues. Thank you for your assistance. Sincerely, Dawn B. (New Chime Customer) Landline: [redacted] Message Cell 1: [redacted] Message Cell 2: [redacted]

I mistakenly sent $60 to my friend via my Chime account instead of her Cash App, where we usually transfer money. She didn't receive it, and Chime support mentioned she needs to claim it, but she never got a notification. Chime also said they couldn't cancel the transaction or resend the text for her to claim the money. I'm concerned as the $60 has been deducted from my card but not received by her. I'm eager to get my $60 back promptly.

I opened an account about three years ago. Last week, my family transferred over a thousand dollars to my account using my old account number. Since I haven't used the account in years, I no longer have the card and can't remember the password or email associated with it. I remember the old phone number linked to the account and can provide my date of birth and social security number to a representative. I've tried using the app, but due to rheumatoid arthritis, texting is difficult. Speaking with a representative would help me address this issue more effectively. Thank you.

I am currently locked out of my Chime account and need assistance urgently. For the next three years, I will be managing both my account and my son's, William Dale Rhodes, as he is incarcerated and unable to access his funds. I am responsible for ensuring his account remains positive, transferring money for his use in prison and towards household expenses, as he was contributing prior to 02-22-[redacted]. Unfortunately, I am currently unable to access either account. I possess our login details but am unable to complete any transactions. It's crucial that I deposit his paycheck to cover expenses while he is incarcerated. I have been unsuccessful in resolving this over the past two days. Your urgent help with this matter is greatly appreciated.