Chase Customer Service Issues

My Chase debit card, ending in [redacted], has been frozen because of high payment activity that was flagged as suspicious. I recently made a $[redacted] payment to Discover Student Loans, which I fully authorize. Could you please unfreeze my card to allow this transaction to proceed? Is there a way to prevent future freezes for high payments like this? It's frustrating that my card is frozen without cause. Thank you for your help.

Hello, I have been receiving these emails since [redacted], and despite reaching out on Twitter and via email, nothing has been resolved. I kindly request compensation for this ongoing issue. I am weary of constantly receiving these emails, making payments, and seeing no results. Best regards, [redacted]

I am from South Africa and have been receiving emails requesting admin fees repeatedly. Please address this issue. Here are the email addresses: [redacted] [redacted] [redacted] On Wed, 01 Dec [redacted], 16:09 Mr Peter Mrak, <[redacted]> wrote: JP MORGAN CHASE BANK [redacted] Brighton Beach Avenue, Brooklyn, New York 11[redacted] Our Ref: CHSX0015-ODCS / [redacted] Dear Sir, Re: Urgent Notice The recently launched Joint External Debt Hub (JEDH) by the Inter-Agency Task Force on Finance Statistics (TFFS) is a joint project by the Bank for International Settlements (BIS), International Monetary Fund (IMF), Organisation for Economic Co-operation and Development (OECD), and the World Bank to align international progress in external debt statistics. With this new development, the World Bank has authorized the international Debt Management to review all outstanding payments to contractors/workers with the US Government. Your name appears among the unsettled contractors/workers awaiting payment. I would like to inform you that the international Debt Management Team has...

I was informed that a charge was made on my debit card without my authorization, resulting in my account being frozen. I'm unable to access information on my new card as the automated system doesn't recognize my frozen card number. This issue is causing problems with my automatic payments, and I urgently need my new card. Can you expedite the process and let me know when I can expect to receive it? Regards, C.S. Pope [redacted] 80th Ave SE #[redacted], Mercer Island, WA [redacted] [redacted]

I recently discovered a fraudulent charge on my Chase Visa debit card. It has been frozen, and I was informed that a new one is being prepared. However, I have concerns about the automatic payments from my bank account linked to the card. Unfortunately, your automated system does not recognize my new card number. I would greatly appreciate it if someone could reach out to me via email, text, or phone call with updates on this matter. Is there a possibility of expediting the delivery of my new card? Thank you. - Carolyn Sue P. [redacted] [redacted] 80th Ave S.E. #[redacted], Mercer Island, WA [redacted]

I recently deposited a $[redacted] check at the bank, receiving $[redacted] upfront. Unfortunately, after changing my password and attempting to log in later, I was prompted to contact Chase banking. Despite calling four times and waiting a total of four hours on hold, I have not been able to reach anyone. I was offered a call back option, but no one followed up at the specified time. This situation is frustrating because we chose online banking due to the recent increase in COVID-19 cases in our area, making it impossible for us to cash the check in person now. This has left us without access to our only source of funds, which is concerning.

I had a very frustrating experience trying to unfreeze my account with Chase for three days. Despite calling their customer service line repeatedly, my card remained frozen right before Christmas. When I visited a local branch on Monday, the staff treated me rudely and unhelpfully, even though I've been a customer for over 50 years. They made me listen to the automated system for nearly an hour, and no one picked up. The manager insisted I could only use that number for assistance, which was unacceptable. Being a 69-year-old disabled woman, the lack of assistance and empathy brought me to tears. Even after involving the manager, my account is still frozen and no resolution was provided. Chase's customer service has left me extremely disappointed.

Hello, I am reaching out to report that my Chase Bank account has been locked and I urgently need it to be reopened. Someone has compromised my account, resulting in the bank placing a lock on it. I have tried contacting the bank's fraud and special support team numbers to no avail. My attorney has advised me to have the account unlocked promptly so I can access my card. I plan to open a new account at a different bank and transfer my funds there, but I need my current account to be unlocked immediately. I receive SSI every month and it is crucial for me. Please assist in unlocking my account as soon as possible. You can reach me at Jansenmichael323@redacted. I am currently in Puerto Vallarta, Mexico, far from any Chase Bank branches. Your help is greatly appreciated. Thank you. - Mike O.

I was using my account when suddenly it timed out due to inactivity. When I tried to log back in, it said my account was locked due to suspicious activity. I find this situation frustrating as there was no explanation provided. I tried to resolve it but ended up on hold for 3.5 hours, and it's still not resolved. I switched to Chase expecting better service, but it has been disappointing. I cannot recommend Chase based on my experience.

I'm having trouble setting up an online account for my Amazon card. I've encountered many issues with the website and phone system for the past two hours without any success. WEBSITE: 1. My landline is saved, and I can't update it to my cell, making it impossible to receive texts. 2. When calling the landline for the 8-digit number, the voice quality is so poor that I struggle to understand the digits, leading to them being rejected after multiple attempts. PHONE TREE: The phone system is not functioning correctly. Every number I dial and every path I try leads to dead air or disconnection. Why isn't there a live chat option available like most other companies? Best, Peter Bergsman

My account has been locked due to suspicious activity for a while. I currently reside in China and cannot return to the US. I have forgotten the details I provided when I opened my bank account. Despite multiple calls to the bank attempting to have my account unlocked, I have been unsuccessful as I couldn't provide the correct answers to their security questions. I'm unsure if there is still a possibility to unlock my account. I simply hope to be able to check my balance.

I regularly shop on Amazon and previously had a Prime account. When I applied for an Amazon credit card, my charges were transferred to the card without my consent, causing frustration as I don't typically carry balances and did not authorize the change. I closed the Amazon card account and had to pay to reinstate my Prime membership, which was complex due to my designated cards on the account. Despite recently receiving Prime orders, I discovered my membership was canceled again, referencing the Amazon card issue despite no longer having the card. I'm very upset and confused as I do not owe anything and don't understand why this keeps happening. I prefer speaking to a person, but I can't find a contact number. Amazon should update its system to reflect that I no longer have the card. It's frustrating that the automated service keeps referring to the card-related problem. -Cheryl O. [redacted]

My account [redacted] was placed on hold due to an endorsed check I deposited, which is valid on my end. I was asked to provide proof of endorsement, which I can easily do as this transaction was not fraudulent. The branches are closed, and I don't have access to my funds. Can I provide you with the contact information of the endorsing party, Anthony Villalobos, for verification? I will inform him to expect a call from Chase or the issuing bank regarding the rejected check. I would like an explanation as to why, after following the protocol for endorsing third-party checks, we are being treated as fraudsters by the issuing bank and Chase, with whom I have had a positive experience until now.

1) My valid email address was taken out during the unnecessary "machine verification" step after entering my login and password. 2) My correct phone number was removed during the verification process and an old one was entered instead. 3) Currently, I am unable to log into my account which is preventing me from making a timely payment on my Chase Card. 4) I reached out to mobile banking to explain that an email is a more secure option than a text message sent to a compromised cellphone (which all are). 5) The representative did not confirm the removal of the machine verification upon my request and then abruptly ended the call while I was on hold. 6) I attempted to use the one-time unlock feature to verify my phone number and re-enter my correct information, but it did not resolve the issue (my correct phone number was already on file). Due to browser settings that delete cookies upon shutdown for security reasons, I cannot compromise this practice. At this point, my only recourse seems to be closing my account as online access is unavailable, and branches in my area are closing down, which is concerning.

I am experiencing difficulty accessing my bank account with the number [redacted] because my device is not being recognized after clearing cookies. I am unable to receive texts as I am traveling internationally, but I have informed customer service. Since there is no email verification option available, could you please send a code to my email address, [redacted], so I can regain access? I urgently need to make credit card payments and other transactions. My current contact number is +91 [redacted]. Your prompt assistance in resolving this matter would be greatly valued.

I am requesting the removal of the deposit hold on my account ending in [redacted]. I previously discussed this matter with a customer service representative on Dec 23rd regarding a recent deposit/transfer of [redacted]$ from my Cash App account. Despite being informed that my account was -16.95$, the deposit was supposed to be returned to my Cash App unless my balance was positive. However, I can confirm that the deposit is now in my account, albeit still under restriction. I have been waiting on hold for several hours to resolve this issue. Kindly lift the restriction, settle the -16.95$ balance, and release my funds so I can access the money promptly. Regards, A D

I have not yet received my Chase credit card in the mail. Charges have been accumulating, and I am unable to make payments without the physical card or an online account. I have been trying to contact Chase without success due to not having the card or account information. As I am in the process of moving to a new address, I will not be able to receive the card at my previous residence. This situation has been causing me stress, and I sincerely apologize for any inconvenience. I hope we can work together to resolve this issue.

I think my card is suspended. I am in Bali, originally able to make payments in person but not online or at an ATM. Now, I can't access my card even in person, leaving me completely locked out. Please respond soon, as I can't call Chase due to high call costs and they don't offer live chat.

I need help with Chase as I am in a loop applying for a card. They keep requesting proof of address despite me sending it repeatedly, and the system does another credit check each time. I attempted to call but got disconnected after a long hold.

I applied for a Chase credit card online and received approval on Nov. 30, expecting the card within 7-10 business days. However, by Dec. 15, I had not received it, and I left town until Jan. 10. Now, I'm unsure if the card was sent, worried if I fell for a scam email, or if it's delayed due to the holiday season. I wanted to use it for year-end bills to meet reward spending requirements, which now seems difficult. Any suggestions?