CenturyLink Customer Service Issues

I usually receive my bill around the 22nd of the month and send it out around the 3rd when I receive my social security check. Sometimes, depending on the day the 3rd falls on, it may be the 6th or 7th of the month before I can mail it. I'm concerned about the late payment charges because the bill is due on the 5th, but I can't send it out until later due to when I receive it. I believe I owe $86.45 for this last bill I received on the 25th. I've tried calling but only get automated recordings and can't speak to a person. It's frustrating not being able to get answers about these late fees. If I just pay for the phone, you'll keep adding the late fees to the next bill, which seems unfair. I feel like I'm being forced to pay late fees that I don't think I should have to.

I am currently dealing with the frustrating experience of trying to transfer my internet service to a new address. I have spoken with multiple representatives from different departments today, each providing conflicting reasons as to why the work order is on hold. I have been transferred multiple times, had calls dropped, received incorrect numbers to contact technicians, and ultimately been informed that nothing can be done until I reach out to another specific number. Upon calling that number, it requests a zip code that doesn't seem to be recognized in their system, leading to repeated disconnections. Despite multiple attempts and conversations with a total of at least 8 individuals in the past 3 days, the issue remains unresolved. All I wish for is to have my internet service reinstated at my new address.

My new LG6 phone is having trouble connecting to the internet at my home. After entering my password, it keeps searching for a connection and prompts me to enter the password again. I'm also unable to hide or send any posts without being online. I've spent over two hours on the phone with representatives who have difficulty understanding my issue. I've checked my Wi-Fi settings, which show that the connection is ON. The Wi-Fi network available is Westell [redacted], using an older Westell model #[redacted] router from CenturyLink. My previous phone had no issues accessing the internet. Despite visiting my local AT&T store, they suggest the problem lies with my internet provider. Thank you for any assistance you can provide.

I encounter a frustrating obstacle when trying to maneuver my 21-foot travel trailer into my backyard due to a misplaced Century Link box in front of my gate. The box hinders my access, forcing me to disconnect and readjust multiple times. Now that I plan to upgrade to a 28-foot trailer, the positioning of the box will become even more problematic. Despite alerting Century Link multiple times, they have refused to address the issue, citing its presence since I purchased the house. It is baffling to me why they insist on maintaining this inconvenient location when a simple relocation to the other side of the property would avoid such conflicts. As a construction worker, I recognize this as a clear oversight in planning and execution. Regrettably, if this problem persists, it may lead to service disruptions for my neighbors as well. I urge Century Link to reconsider their stance before more customers like myself switch to alternatives like COX out of necessity.

I am experiencing a frustrating situation with a Century Link box positioned in front of my gate, causing difficulties when maneuvering my travel trailer. Despite numerous attempts to address this issue with Century Link, their response has been unhelpful and dismissive. The location of the box hinders my ability to park my trailer, and with plans to upgrade to a larger trailer, the box will likely be damaged. The box could have been placed in a more suitable location initially, but now it poses a significant inconvenience. As a construction worker, I recognize the oversight in this installation and am concerned about the potential service disruptions in the neighborhood if the box is not relocated. I urge Century Link to reconsider moving the box to prevent future problems. My address is [redacted] N 45th Ave, Glendale, AZ, highlighting the impractical placement of the box. Failure to address this issue may lead to losing customers to COX due to avoidable complications caused by the box's location.

In front of my gate where I bring my twenty-one-foot travel trailer through, there is a Century Link box causing me significant trouble. I have had to disconnect my trailer multiple times, adjust my pickup for the right angle, and then proceed with parking it carefully to avoid the box. I am upgrading to a twenty-eight-foot trailer soon, and unfortunately, the box will obstruct the path completely. Despite reaching out to Century Link previously, they refused to relocate the box, claiming it was there before I bought the house. This placement oversight will affect not only me but also my neighbors who rely on their services. As a construction worker, I can confidently say this was a major error in planning. It is frustrating to see a simple fix causing such inconvenience and potential service disruptions in the neighborhood. Feel free to visit one nine two one four North Forty-Fifth Avenue in Glendale, Arizona, to witness this impractical placement firsthand.

Hello, I need help with getting Century Link to repair the telephone connection at [redacted] Shannon Drive and charge the cost to the contractor responsible for damaging the wires. An electrician inspected the wiring and advised that Century Link is needed for the repair, which the contractor agreed to cover directly. How can I arrange for this repair to be completed and billed to the contractor as discussed?

I have been experiencing ongoing internet connectivity issues lately. Occasionally, my computer loses internet connection abruptly, with it usually resolving itself within half an hour. However, on one occasion, the internet did not return even after 12 hours. After seeking help, the connection was restored, but the problem persists intermittently. After contacting support today, I was informed that the issue lies with my modem and that I would need to purchase a new one. I find this troubling as I have only had this modem for about three years, which seems like a short lifespan for it to fail. As a loyal customer who always pays bills promptly, I believe there should be a better resolution to this recurring problem. Additionally, being advised to visit the website for assistance seems counterintuitive when my internet is down and impacts my ability to access online resources for troubleshooting.

On 6/25/19, I requested customer service to transfer my service to our new home just a mile away for 7/1/19. Unfortunately, the service was not operational on Monday. After spending 2.5 hours on hold and speaking with two different technicians and customer care representatives on Tuesday, they attributed the issue to a software problem that needed resolution. Planning to call back on Friday, I reached out today, 7/5/19, only to find that the problem persists. The initial order was canceled, a new one was attempted, encountering the same issue. They could not give me a timeframe for resolution but said they would provide updates within 3-5 business days. As I rely heavily on the internet for work and my son's online schooling, the lack of service is impacting our daily routine. The uncertainty of when this issue will be resolved is unacceptable.

My home phone service keeps failing, especially after rainy days. This issue has happened three times since the beginning of the month. A technician I spoke with on Saturday mentioned that the problem lies in the old main lines, unable to handle the customer volume. This is a recurring issue that I have raised with century link a number of times. Cell service is also unreliable, making it challenging to have uninterrupted conversations with family from out of state. This problem has persisted for years, and I have scheduled yet another appointment for next week. Technicians advise that the issue needs to be fixed on the main lines and there is no need to visit my home. It would be appreciated if my bill could be discounted due to this ongoing inconvenience.

I am currently trying to set up a new email account on our desktop computer. Our internet provider is CenturyLink, and we use Outlook as our email service. We are trying to set up the new email account as a Gmail account. During the setup process, we encounter a question asking for the internet service provider password. We have attempted to use the number on our modem as well as a number we found in our password book dated 8-6-12, but we suspect this may be the number from the old modem we had at that time. Could someone guide us on how to obtain or where to find the correct password for our internet service from CenturyLink? We would greatly appreciate it if someone could assist us through this process. Thank you. - Jimg

I have two things to discuss. Firstly, our service was successfully transferred to our new address, and the technician has connected our internet. However, the order confirmation papers were sent to our old address instead of the new one. Why did CenturyLink send them to the previous address? Secondly, I spoke with Jenna Copeland from Century Link regarding returning our old modem, which is not compatible with the new address. Jenna directed me to CenturyLink.com/Return to print a label for UPS. Unfortunately, when I took it to UPS, their scanner couldn't read the barcode on both printed labels. Can a return label be emailed to me instead? I have been unable to reach a live customer service representative for assistance, and it's becoming frustrating. Your help would be greatly appreciated.

I have a CenturyLink account linked to two houses. I paid for service at both, but the second house got suspended. The payment should have come from my Social Security through my PSR worker monthly. I planned to move the service to his house as we are moving in together. However, it seems I must stay at my current address. Can you cancel the request to move the service and keep it at my apartment as I've been trying to resolve this for about 2 hours now.

My DSL connection keeps dropping intermittently, causing issues with my work. The router modem, a Zyxel Corp PK5001Z, seems to be the culprit as it frequently disconnects while I am connected to my employer's VPN. This disruption is making it challenging for me to finish my tasks effectively. Moreover, whenever it rains, I experience a loss of internet connection and at times, my landline service is also affected. These connectivity problems are causing a lot of inconvenience, especially during crucial work hours.

I am Robert Garcia, and I want to address the frequent outages in my area. This week alone, we've had 3 disruptions, which is a major issue for us rural residents who rely on stable internet. I believe compensation should be automated for every outage to acknowledge the inconvenience. Typically, the service outage lasts from 8 hours to as long as 2 days. Considering this ongoing problem, I am considering terminating my account and seeking alternatives, like many others have suggested. Please contact me at [redacted] for a prompt discussion on resolving this matter. I am eager to see how you handle this before deciding my next steps. Thank you.

Approximately two weeks ago, a storm passed through Sulphur Springs, AR [redacted], causing a telephone pole to snap. The police department, fire department, and a technician from your company responded to the incident. Currently, the pole is hanging from the wires, posing a danger to residents and passing drivers. Despite this, the pole has not been fixed yet, leading to concerns from the community regarding both the pole and the slow to non-existent internet service in the area. As the Mayor of Sulphur Springs, I am addressing this issue and would appreciate updates on when it will be resolved. Thank you, Mayor W., City of Sulphur Springs, AR.

I am trying to reach a business tech for assistance with our analog phone line issue. Despite a recent tech visit, the problem persists, and I have questions regarding the visit and how to resolve the issue. A request for help was submitted online, but no one has contacted me within the promised time frame. We are on the verge of no longer recommending Centurylink to our other sites due to this ongoing problem. When I call during business hours, the system states that I am calling after hours, despite it being 11 am EST. I urgently need to contact a representative about our POTS line, [redacted], used for our fax machine. I suspect the tech did not properly test the line at the D Mark during the visit. Even though the fax machine's Cat5e cable works correctly, the problem persists only with the specific fax line.

I recently ended my service with Century Link and am owed a credit of $[redacted].28. Although I believed the issue was resolved after speaking with a representative a few weeks ago, I continue to receive statements showing the credit. My bank, Bank of America, advised me to reach out to Century Link again to address this. I have attempted to visit three different Century Link locations over the past two days in Englewood, Port Charlotte, and Punta Gorda, only to find that they are closed or occupied by other businesses. The location on Placida Road in Englewood seems to no longer exist, the one on El Jobean Road in Port Charlotte is closed, and the one on Marion Ave in Punta Gorda now operates as the Old Town Convenience Deli. I kindly request that this issue be resolved promptly. Ruth Proctor [redacted] Mark Twain Lane Rotonda West, FL [redacted] Phone: [redacted]

I recently contacted Century Link about the service availability at an address I am considering moving to. The address did not show up in their system, so I called for assistance. The representative initially mentioned phone service, but I specifically inquired about fiber service. When I pressed for more information, the representative seemed hesitant and suggested it could take time to confirm. Despite my persistence, he appeared reluctant to assist and only confirmed the fiber service after some discussion. I'm baffled by the reluctance to provide information and the apparent lack of interest in gaining a new customer. I'm still unsure about the service availability at the address and need to resolve this promptly due to time constraints. Any guidance on how to proceed would be appreciated.

CenturyLink has caused damage to my property due to my neighbor getting service connected. This has occurred twice now. The first time, they dug a large hole in my yard and only scattered some grass seeds on it, not properly fixing the damage. This time, my newly installed driveway now has a crack across it, attributed to CenturyLink's work on my neighbor's yard. I need the damage to my driveway repaired promptly. Thank you, Joyce J. [redacted]