CenturyLink Customer Service Issues

I am struggling with my bill from DirecTV, which is supposed to be included in my CenturyLink phone bill. Unfortunately, CenturyLink has made errors in my billing, resulting in overcharges. Despite my efforts, I have been unable to reach anyone over the phone to address this issue, so I cannot pay for my phone and internet services. I have been a loyal CenturyLink customer for three decades, but the lack of assistance is disheartening. If this matter is not resolved within the next few days, I am considering switching to a different local service provider. It pains me to consider changing providers, but the inability to communicate with anyone is untenable.

Back in August, I contacted customer service to reduce my monthly bill, referencing Ref # [redacted]0. I spoke to a representative who mentioned a package to lower my bill by $20.00 a month. Sadly, my recent statement for October shows the bill has increased to $[redacted].00 from the previous $[redacted].00 due to financial struggles after being unemployed for two years. I solely rely on the internet for entertainment and wished to have a more affordable plan with just local calls and internet service. I am concerned about the unexpected increase and would appreciate if the initial offer could be reviewed. My account number is #[redacted]72 with the last four digits of my social security number being [redacted]. Thank you for your assistance. Wendell Webb

Two months ago, I did not receive my billing statement. I called and requested a duplicate, but it would have been too late to make my payment on time, so I authorized the amount to be withdrawn from my checking account. Shortly after, I received a duplicate statement and then, a week later, five identical statements showed up. The following month, despite sending in my check, the same situation occurred with five duplicate statements arriving a week late. This past Saturday, I received five more exact duplicate statements again. I had lengthy discussions with your representatives, but no resolution was reached. I was informed it was a computer error due to someone pressing the wrong button and that I had requested a duplicate, which I had only done once two months ago. This recurring issue is frustrating, as I have been a loyal customer of Century Link for years. I always ensure my bill is paid on time. Please address this promptly, as receiving multiple statements a month is excessive. Thank you for your attention to this matter. - Jackie

On Friday, September 20, [redacted], I contacted CenturyLink to address my internet issue. I was assured a technician would arrive between 4 and 5 pm but nobody came. Following up on this, I was informed a technician would arrive on Tuesday, September 24, and that I would be added as an authorized person on the account. Unexpectedly, the technician arrived at 1 pm and canceled the ticket due to no one being home. Upon contacting CenturyLink to address the early visit, I discovered my name was not listed on the account. The next available technician slot offered was on September 27th between 8 am and 7 pm. This situation has left me without internet and no resolution in sight as I cannot be present during work hours. I am extremely unhappy with CenturyLink's handling of customer concerns.

My name is Michael Maubry. After leaving the United States for Thailand in January [redacted], I tried to disconnect my CenturyLink service. Despite calling on September 3, [redacted], and being informed I owed $59, I haven't paid due to conflicting charges. I recently contacted them again, but was unhelped and told my account is in collections. This situation has caused my credit score to drop significantly from [redacted] to [redacted]. I can't access the collection agency info, but my SSN ends in [redacted]. I need assistance to resolve this matter promptly as your company's negligence has impacted my credit severely. Your cooperation is crucial in addressing this issue before legal action becomes necessary. Michael Maubry

My payment is overdue because AutoPay failed to process it. After spending an hour on Chat with Bryan, he advised me to use Quick Bill Pay to settle the bill. Unfortunately, I encountered issues accessing the system. Without a physical bill to mail in, I'm unsure how to proceed since I am enrolled in AutoPay. The company plans to send a bill in about a week, causing further delays in payment. With customer service closed for the weekend, I am unable to seek assistance. I am eager to make the payment promptly.

Account Number: [redacted] We noticed late fees on our recent bill, but we didn't receive a statement last month from Century Link, so we were unaware of the due date. We have been prompt with our payments previously, and the $18.00 in late fees seems excessive to us. We kindly ask Century Link to waive the late charges totaling $18.00. We are prepared to settle the outstanding service charges for both months promptly. Thank you for your attention to this matter.

I was involved in designing the cable system for Comcast years ago. Recently, my son asked me about the best internet service, and I suggested Century Link, but now I have doubts. I contacted them to inquire about service availability for my son's address at [redacted] Victoria Lane, Chehalis WA, [redacted], and was disappointed to learn they do not provide service there despite him having a landline. Surprisingly, his neighbor just [redacted] ft away has their service. As someone with experience in cable and internet systems design, I believe there should be no reason why everyone in the area cannot access the service. I hope they address this issue promptly as I expected better from a company like Century Link.

I recently reported issues with my modem, which led to it being replaced with a newer model due to obsolescence. While setting up the new modem, I encountered difficulty getting the internet to work despite having phone service. After multiple attempts and calls, I was informed that the replacement modem might be faulty, so a new one is on the way. In the meantime, I reverted to using the old modem with a new surge suppressor and everything is functioning correctly for now. I am unsure how to handle the arrival of the second replacement modem given my current setup. I am contemplating refusing delivery as the old modem is currently meeting my needs. Perhaps the initial issue was related to the surge suppressor.

I recently signed up for CenturyLink services on 11/12 (TV, Internet, Phone), everything is working except for the Voice Mail on my phone. Despite multiple contacts with CenturyLink, I did not receive the "User Guide" promised. I tried setting up my voice mail by following the instructions from the online "Get Started" guide, but it keeps saying my phone number is incorrect. On my Confirmation Sheet, there is a second phone line listed that I have never had, and the number provided for it has been disconnected. My phone number is [redacted], which I have had since [redacted]. I have called numerous numbers and left messages with unhelpful automated voices. The technician who installed the service promised to call back but never did, and subsequent calls go to a full voicemail. I have been without voice mail for 11 days. Can someone provide accurate instructions or connect me with a live person to assist?

Please credit my bill: Dear Sir/Madam, I am writing to inform you that we have returned the equipment using the boxes and shipping label provided by your company, which was signed for on 11/26. Our account number is #[redacted]71 under the name Charles Dunn. Austin assured us on 11/8 that our account would be fully credited once the equipment was received. Despite multiple attempts to contact you by phone (4 times), we have not received the credit as promised. I am reaching out to you now to address and resolve this issue promptly. Thank you, Charles Dunn

I am currently a CenturyLink user with a query. Upon switching to CenturyLink during a recent move, a service interruption occurred when I had a torrent running on my phone, resulting in a warning. I acknowledged the mistake and now ensure my internet usage is lawful. However, I am uncertain about the legality of converting YouTube videos to mp4 format and whether CenturyLink would take any action against it. I am exploring legitimate means to use video content for a reaction channel on YouTube. This involves reacting to videos, a common practice on the platform. Despite finding instances of other YouTubers using YouTube to mp4 converters, I seek clarity to avoid any potential repercussions from CenturyLink. I value maintaining a compliant internet usage and wish to ascertain if this practice aligns with the service provider's policies.

This morning, my phone suddenly stopped working, although I still have internet access. Over the past four months, our bill has consistently increased despite a decline in service quality. We are experiencing static on the phone lines, very low volume even when turned up high, and our high-speed internet is as slow as dial-up. Calls are not coming through as the phone doesn't ring, leading to missed communication. Our phone service is due to be disconnected on December 5th, but it failed on the 4th with no dial tone. We are frustrated and considering switching to cell phones. It seems pointless to provide my email since I won't be able to check it without a working phone.

I live at [redacted] Shoshone St., Denver [redacted], and my telephone number is [redacted]. Whenever there is moisture or bad weather (cold, high winds, snow, rain), my phone service turns into static, no dial tone, and a busy signal for callers. This issue started in August [redacted] after a technician made adjustments to an outdoor box. Since October [redacted], during inclement weather, my phone malfunctions, with some days of service interruptions. Recently, after snow on Tuesday, the phone worked well until today's rain caused the same problems. I had a technician scheduled for December 5, which I canceled due to improved service on sunny days. However, today, with rain, the issues reappeared. I request a check on the exterior connection to ensure it can withstand mild inclement weather like today's cool drizzle/rain on December 5, [redacted]. Joseph G. Sandoval, a dissatisfied customer.

On December 5th in the afternoon, within a couple of hours, our phone, [redacted], received three calls. The caller ID displayed Bruce Jarvis, as though we were calling ourselves. These calls were directed to the voicemail at CenturyLink. Upon listening to the messages, the automated system mentioned that the call was from "Jarvis Family," using my own voice recording from CenturyLink voicemail. I attempted to block the caller, but the software indicated that the number was unavailable. It seems that someone has manipulated my Caller ID and breached your system to access our voicemail recording. I believe it would be prudent for you to investigate this matter further. - B.J.

I am experiencing frequent drops in my internet service while I am in the middle of important tasks on my computer or answering phone calls. The internet connection on my modem keeps getting disconnected without any apparent reason. I have already conducted a self-test on my equipment, and everything seems to be working fine on my end. I need this issue to be resolved promptly as it is disrupting my work. Previously, I had difficulties with my phone service, and it took multiple appointments before a technician was sent to address the problem. Despite the technician's investigation, the issue was not with my equipment but something external to my house. I expect a prompt and effective solution to my current internet connectivity problem to avoid any further disruptions.

I recently signed up for a package deal that included Dish Network and internet service through Century Link. The internet was installed in late September or October, and I believed the payment was set to be charged to my credit card. However, I received a notice stating that no payment had been made, and the bill is showing as $[redacted]. I always pay my bills promptly upon receiving them, so this amount seems incorrect. I will need to review my records from when I placed the order to clarify this issue. Additionally, Dish Network is charging the amount quoted from my credit card plus an extra $29.99 monthly, which I did not agree to. I am concerned about potential fraud and misrepresentation in this matter. According to Colorado law, I should have a copy of any contract I sign, but I have not received one. I am hoping to resolve this quickly and receive the necessary documentation.

I recently received an email from CenturyLink requesting me to verify my email address and provide various personal information, including my credit card numbers. However, I prefer to pay my phone bill through my checking account at my local bank, not a credit card. Can someone help me navigate this email and switch my payment method back to the way it was? Harry L. [redacted] [redacted] Crooked Creek Road Gettysburg, PA [redacted]

Hello CenturyLink, I recently received an email from you asking me to verify my email address and provide various personal information, including my credit card number which I do not want to use for payment. I prefer to have my phone bill automatically withdrawn from my local bank account, not a credit card. I would appreciate your assistance in reverting my payment method back to my checking account and ensuring that my billing information is updated accordingly. Please advise on the steps I need to take to correct this issue. Thank you, H.L.B. [redacted] [redacted] Crooked Creek Road Gettysburg, PA [redacted]

I've been a customer since July [redacted] and have always used autopay. I haven't created a My CenturyLink online profile before. Now, my wife and I need to change our modem password. I attempted to set up an online account and requested my account number by email, but I got an error saying, "Sorry - we didn't find a match for the values you entered. Please try again."