CenturyLink Customer Service Issues

I received a bill that is almost twice the amount originally quoted to me. I was assured it would be $49 per month plus a $10 modem rental fee plus taxes. During a previous chat with Randy, the conversation ended abruptly before I could address all my concerns. Randy mentioned a $3.? prorated charge and a $50 shipping fee for the modem. Due to a delay in setting up my service correctly, my service was actually initiated on 1/3 instead of the intended start date of 12/30. Considering this delay, I should be charged less than $49 for the first month, being prorated accordingly. When placing my order, I explicitly asked about any extra fees and was only informed about the $49, $10, and taxes, to which I agreed. If I had been informed about the $50 shipping fee, I would have opted to purchase my own modem.

I am currently employed at McDonald's in Haleyville, Alabama. Unfortunately, my fax machine does not have a dial tone when I conduct a test. I utilize a separate number for my fax machine, which is [redacted]. The contact number for my store is [redacted]. Interestingly, when I connect the fax machine to my store phone number, it passes the test. However, when I attempt to receive a fax, it does not go through successfully. Upon reconnecting the fax machine to its dedicated fax port, it fails the test due to the absence of a dial tone. I am seeking guidance on either merging the phone line with the fax machine using a single number or troubleshooting the issue with the fax machine line. Any assistance in resolving this matter would be greatly appreciated.

I just set up my new Lifestation monitor and assistance call system. I have CenturyLink for phone and internet services. I have noticed static during testing. I already have DSL filters on all my landlines, but I don't use dial-up internet. Do I still need the DSL filters, and if so, do they need to be upgraded? My CenturyLink account number is [redacted].

I have been a loyal customer of CenturyLink for quite some time; however, I've noticed a trend where my bill increases every month. For instance, this month the bill went up by $14.01. If this continues, I will have no choice but to seek out a more affordable service provider. I kindly request an explanation for the consistent monthly price hikes and urge you to take proactive measures to retain me as a customer. Given my age of 80 years and disability, I am financially strained and unable to keep up with these escalating charges. I appreciate your assistance in lowering my bill to a more manageable amount. Thank you.

I need help addressing the issue of receiving phone calls requesting my social security number under threats of suspension. I am vigilant and aware this is a scam. However, my worry extends to elderly individuals who may fall victim to such fraudulent tactics. During my discussion with CenturyLink representative "Cameron," he suggested that it could be a scam, to which I firmly confirmed that it is indeed a scam. Authentic governmental communications related to social security matters are typically conveyed through official letters rather than unsolicited phone calls. Sincerely, Stephen H.

I was approached by one of your representatives in Walmart. He informed me about a 30-day free trial and advised that I could cancel by returning the equipment. However, when I asked him for instructions on connecting the equipment, he told me to unplug the Sudden Link and connect the Century Link box. Upon receiving the Century Link box, I realized there was no coaxial connection like the one with the Sudden Link box. After contacting your team, I was told that I needed a phone line to connect the box, which I do not have at this property. Despite returning the equipment, I have started receiving bills from your company for an account I never activated. I kindly request the cancellation of my account.

I am experiencing an issue where voice mail messages are going directly to the phone instead of the voice mail machine, even though the phone display shows new messages. Although I used #55 as advised by a tech support team member to clear the voice mail, the problem persists when new messages are left. We recently switched to Century Link and would like the voice mail calls to be directed to the machine, not the phone. I have an access code, but the abnormal stutter tones need to be fixed on your end. Additionally, I would like to inquire about locking in a price for our Internet/Phone/TV services to ensure long-term affordability. We are pleased with the switch from Comcast so far.

Your internet service is unsatisfactory. The prices for technical support from CenturySh__ ranging from twenty-four to forty-five dollars seem excessive for advice from scripted representatives. Despite the high monthly payments, requesting additional payment for scripted support is frustrating. It is disappointing that CenturySh__ does not provide weekend assistance and it would have been more helpful to receive support via phone when the internet is down.

Since Jan 31, my landline has been experiencing severe static making conversations nearly impossible due to frequent disconnections on both incoming and outgoing calls. Despite contacting [redacted] multiple times and being told a technician would be scheduled, no appointments have been arranged. An agent named "Mike" on 2/10 mentioned a technician would inspect the pole, but no follow-up call was received. The static issues persist, and I have been eagerly waiting for assistance till 6:00 p.m. on Monday to no avail. The lack of service from CenturyLink is extremely frustrating, and I am contemplating switching providers due to the ongoing problems.

I would like to confirm that I spoke with Sawyer Davis at [redacted] at 5:20 PM Arizona Time today, February 14, [redacted], and our order N[redacted]8A has been canceled. I was unaware that the service required a telephone line until an installer arrived at my son's house today. Our house has never had telephone service since it was built in [redacted], as we only use cell phones. Sawyer Davis was very helpful and efficient in checking if a modem had been shipped and promptly canceled it as well. However, I have not received any confirmation regarding the cancellation and would appreciate an email confirming that everything has been canceled. Yesterday, when I spoke with an individual named Wina Laire in Utah, it was never mentioned that the installation kit required a phone line. If you could please confirm that the order and Internet service with Century Link have been canceled, that would be greatly appreciated. Sawyer Davis did an excellent job in assisting me with this issue and I am grateful for his efficiency. Thank you, Sawyer!

Yesterday, I spoke with a representative regarding some services I can no longer afford on my fixed income as a senior. I requested to remove Inside Wire Protection for $10.00, Restrict 3rd# 1collect for $1.00, and Subscriber Line & Access Recovery for $7.33. However, I do want to keep 1pty residence line, Caller ID with Call Waiting, Expanded Local Call Service, Unlimited Long Distance, and Internet. I had to call back today because my Caller ID was not working. The first representative I spoke with had difficulty understanding due to their accent, making it challenging for me. The representative this morning was slightly better but still required several repeats. When seeking help, I expect clear communication in American English from customer service. I hope the changes made to my phone plan are accurate and that I have the best-priced package. Thank you, G. Chadwick.

Today, the barking dog woke me up, and as I looked out my bedroom window, I noticed someone in a sheriff's department jacket passing by. Upon going outside, he mentioned a [redacted] call from my number. Surprised, I confirmed having a landline when asked and was advised to contact the phone company. Following a challenging time navigating through recordings, I eventually spoke with a representative, but the call got disconnected before we finished. Despite waiting, I didn't receive a callback. Now, with rainy weather, my phone line has significant static. The line has been repaired twice in the last six months, once due to a mouse nest by the road, and another time down the road by the intersection without specifics. There have been past issues with mice chewing wires in the Ansonia building. I prefer keeping the landline, but it must function correctly.

I am frustrated with the service experience I have had with your technicians and incorrect charges. Despite assurance from a technician, my billing discrepancy was not resolved as promised. Instead of the $49.00 monthly special, I received a bill for $65.00, contradicting the agreed terms. I recently switched to your internet service, committing after 16 years with COX, and expected better. My account number is [redacted] 836R, located at [redacted] W Paris Promenade, Tucson, AZ [redacted]. I prefer direct customer service communication rather than automated systems.

Since purchasing our home in March [redacted], we have struggled with Century Link internet services. Reestablishing service last year brought no relief to the ongoing issues we face. Our current connection offers a meager 1 Mbps, often dipping below this mark, causing disruptions in our online activities. This inadequate speed impedes our children's homeschooling, prolonging simple tasks like watching a short video. The inconsistency of the service impacts my ability to work from home, forcing me to commute daily due to the unreliability. Despite previous attempts to address the problem and requests to switch to a less congested node, the situation remains the same. Hearing that my neighbor enjoys 15 Mbps only adds to the frustration. A local technician hinted at the overloaded node causing our connectivity woes. Resolving this longstanding issue would greatly improve our internet experience - enabling smoother video streaming, gaming, and remote work access. Your assistance in achieving a stable connection suitable for our family's needs would be greatly appreciated.

I reside at [redacted] McGrady Circle and have a buried phone line on my property that goes to my neighbor's house. I contacted the utility company to mark the line, although I have a general idea of its location. They were scheduled to come out last Thursday, March 12, but haven't arrived yet. I'm planning to expand my garden, and the buried phone line needs to be moved to avoid any damage when I plow the area. Additionally, I'll be digging post holes for a fence around the garden and need the line relocated for this project.

I experienced a frustrating interaction with one of your chat representatives who abruptly ended the conversation. I continuously receive a message stating: "CenturyLink has received DMCA copyright notice," which is concerning. Despite assurances from a chat representative named Mike and a manager in the past that this issue would not reoccur, it has persisted. I urge you to address this matter promptly to avoid any unnecessary inconvenience, as it is affecting my business operations. I have not received any evidence of the alleged DMCA notice through email, text, or phone call. It is disheartening to discover that this company has a track record of providing false information to customers about issue resolutions, especially after being guaranteed by a supervisor/manager that it would not happen again.

I recently updated account #[redacted]92 from my name, Melanie Schwenk, to my daughter's name, Lora Quinn, two months ago. For almost a year, payments were automatically deducted from her checking account. However, she noticed that her bank account was not debited for the February and March [redacted] bills as usual. After calling, the recorded message stated there is an outstanding bill of $[redacted].67. This amount exceeds two months of unpaid bills. My daughter did not receive any paper bills or notification that her account would no longer be automatically debited. Please contact me promptly to address this issue. Your urgent attention is appreciated. You can contact me at [redacted]. Thank you for your help. Melanie Schwenk

I have a service call scheduled for today between 8 a.m. and 5 p.m. Yesterday, I had no data connection, just a red DSL light, and lots of static and noise on my incoming line. The agent I spoke with mentioned it needed a dispatch. However, this morning, everything seems clear, and I have a 1.3 download speed. This issue happens to my line about 6 to 7 times a year. Hence, I don't think it's necessary for a repair person to come out and potentially find no problems with the line. Due to this, I would like to cancel the service call. I am unsure whom to contact directly, so I am reaching out to you to assist with this. I am canceling this appointment also due to the COVID-19 situation, as minimizing contact is best. Thank you. Tom D. [redacted] Capstan Way, Colorado Springs, CO [redacted].

Hello, I am extremely frustrated with your company. I previously requested to lower my CenturyLink account from $60 to $38. I had a similar issue before and it was resolved. However, over the past three months, my bill has increased by $21 per month for basic services that I hardly use. My CenturyLink number is [redacted]-568R, and my name is Kay Lynn M. I am a loyal customer and rarely complain unless there is a problem. I recently contacted customer service and spoke to Steven, Employee ID# AC56995, who was unhelpful and did not offer any solutions. I was then transferred to another department but encountered a fast busy signal and got disconnected. This is unacceptable customer service. Please review my account and address this issue promptly. You can reach me at [redacted]. I await your prompt response.

The bill dated 3/16/[redacted] displays a "previous balance of $[redacted].18" along with an added "late fee" of $23.00, which I believe is inaccurate. This bill was settled on 3/20/[redacted] via personal check. There seems to be a recurring issue with the billing process, making it almost impossible to pay by mail and have it arrive promptly. I have raised this concern with customer service before, but it persists for several months. Unless this is rectified, I am considering terminating my service with Century Link. The overdue amount is wrong, and the late fee is unwarranted. In essence, timely billing would result in timely payment. I prefer hard-copy statements for record-keeping and do not authorize direct debits from my bank account.