CenturyLink Customer Service Issues

Since February 7th, my phone has been out of service. Following unsuccessful attempts to report the issue due to my computer also being down, I contacted the service provider on February 8th and 9th, only to receive messages stating there were no problems in my area. However, on the 9th, it was acknowledged that there was an outage, with a promise to fix it by the next day, which did not happen. After enduring five days without service, on February 12th, the phone briefly worked but with considerable static. Despite reaching out to the repair service today, I once again received a message denying any issues in the area. As an 83-year-old resident of Warren, Ohio, with no access to a cell phone, this ongoing situation has caused great inconvenience. I urgently need my landline to be restored, as it impacts my ability to seek help in emergencies and attend important appointments. The lack of communication about such outages has left me and my neighbors frustrated and disappointed. I request a prompt resolution to this issue to regain my phone service.

I have been experiencing difficulty accessing my Centurylink email for several days now. The error message I keep receiving states "incorrect email address and/or password," despite using the same login credentials for years. I no longer have Centurylink services and now reside in a nursing home, with only a room phone number. When attempting to contact Centurylink, they request a phone number, account number, and zipcode – none of which I have as I only have an email address with them. I recently emailed Centurylink but can't access the response in my inbox due to the login issue. To assist, I am providing an alternative email address and phone number [redacted]. Thank you for your help; I urgently need access to crucial emails. - A. Chinn

Since 7 p.m., I've been on the phone dealing with my account suspension issue. Calls with CenturyLink and DirecTV keep dropping as I get transferred from one agent to another. Last year, I switched from Prism to DirecTV, but I'm unhappy with the poor service and high bills. Upon speaking to a CenturyLink representative last week, I found out about a missing $[redacted]+ credit from [redacted] for returned equipment. They apologized and promised adjustments within 5 business days. When I checked back on February 18, [redacted], a female rep confirmed the approved adjustment but it was still processing. Despite reassurances that my account wouldn't be affected, it was still suspended around 6 p.m. earlier. Dealing with different departments and numerous representatives to fix this situation has been frustrating. The lack of communication among them led to the suspension for nonpayment, which I find unprofessional. If I don't receive immediate assistance, I may escalate this matter further. This experience is making me reconsider my services with them. Thank you, an upset customer.

I usually pay my bill online every month. In February, I noticed my bill increased from $45 to $85 as the promo rate had expired. I unknowingly paid the usual $45. When I contacted customer service, they explained the new rate, and I switched to a $45 for life plan. Despite explaining my fixed income situation, they declined to credit me for the two months at $85. I have discussed this issue with three representatives. Additionally, I am now incurring a $10 monthly late fee since February [redacted], although a representative suggested paying the outstanding balance on the March 11, [redacted] bill. Today at 1:30PM, I spoke with Denise regarding my upcoming move and service disconnection on March 05, [redacted]. I am concerned about potential billing issues during the disconnection process. I am requesting a credit for the two months billed at $85 and the removal of the $10 late fee.

Why doesn't CenturyLink provide service to homes in the new development off Decatur in Las Vegas, NV [redacted]? I am currently forced to rely on COX for internet services, which I dislike. I live in the new development on Dorrell (North Dorrell Lane) where additional new homes are being constructed, further down the road. CenturyLink is missing out on customers in this area by not extending their services here.

Account number [redacted], Robert McRackan. I have been a loyal customer for many years at a cabin that I use for 8-9 months annually. Every year when I contact your loyalty department to remove the vacation hold, I encounter significant issues. Despite being promised a specific rate, my bill always reflects a different amount. When I spoke with Trenee from the loyalty department in Miami, Florida on 3/7/17, she assured me of a $65+tax rate for phone and internet, not the $85+tax quoted by your customer service representative. I explicitly asked if she had the authority to provide this rate, to which she confidently replied "absolutely". However, I received an Order Change Confirmation today stating a price of $85, which is unacceptable and contradicts our agreement. This recurring issue has left me dissatisfied. Trenee also mentioned that the $65 rate was a lifetime offer. I hope that you will uphold your integrity and rectify this situation as I wish to continue as a customer.

I've been a customer for well over a year, but in October, I left with one of your modems due to my disability. Despite over 13 visits to fix my service, it was never resolved. When I called recently, they provided incorrect numbers and mentioned a wife I've never had. The customer service representative was rude when I explained this. Two weeks ago, I returned the modem with the receipt in hand. However, when contacting customer service, the experience was frustrating, with long wait times and disconnections. Bogus.

I am currently a Century Link customer at an RV park in Yuma, AZ. The park management is planning to remove a pedestal near my site for a park model. I have been a loyal customer for over four years and am worried about the possible disruption to my service. Shouldn't Century Link be involved in these changes? Please contact me via email for the RV park management's details. My account number is [redacted] [redacted]. Thank you, Laura Maddison.

I recently received a new modem from CenturyLink and returned the old one. A lady with an Indian accent helped me set it up, but she mentioned a fee to potentially win $[redacted]. Then, my Norton software disappeared from my computer. This has happened before and seems to involve CenturyLink. You may have employees colluding with computer scammers, including someone named Charlie. I've had to change my phone number multiple times, and the internet speed in my area is only 10 Megabits per second. It's concerning that your company might have staff involved in fraudulent activities with computer scammers. This could seriously impact your business, as I noticed your stock market performance is suffering. Please address this issue promptly.

I'm having trouble getting non-tech support through your system. I am a CenturyLink customer with the account number [redacted]. I need to log into my account to access the correct username and CenturyLink password to address a landline issue. I'm looking to switch from landline phones to a flip phone, but I can't proceed without the CenturyLink password and other necessary details to transfer my landline number. None of the available options are helping me with this process. Please assist me with resolving this issue promptly. Thank you.

I have been attempting to get my phone repaired today since noon. Finally, at 5:30 P.M., I managed to secure an appointment for Wednesday, April 10, [redacted], in the morning. Being 75 years old and unwell with a broken foot, I rely on a Medical Alert System due to my susceptibility to falls. It's frustrating to pay for this service only to find my phone not working, as was the case a few months back when it was out of service for over a month without my knowledge, resulting in billings for services I couldn't use. The total monthly charges for phone, internet, and the Medical Alert System amount to approximately $[redacted], a significant sum for us as retirees on fixed incomes taking care of our great-grandson with no financial assistance. The long wait times for repair, usually due to Century Link issues, present a risk to my health. Additionally, I find your phone system's customer service lacking. Thank you. - Billie S. McMichael

My home internet has been unreliable recently. Two weeks ago, a technician fixed an issue at the main box across the street, but the problem recurred on Sunday 4/7. Following two calls to Centurylink and interactions with three different representatives via live chat, I was informed that I needed a new modem and that no technician would be sent. After a lengthy discussion, I was assured that a replacement modem would arrive by Wednesday 4/10 before 3pm. Yet, it's now Thursday, and the modem hasn't been delivered. When I tried to address this issue, I was advised to contact UPS without being given a tracking number or any assistance. This situation has left me without internet for nearly a week, impacting my work, my daughter's schooling, and our entertainment. I feel extremely frustrated by the lack of resolution and communication. Tomorrow, I plan to explore pricing with a competitor and may reach out to the Better Business Bureau. I seek a reliable internet connection, an apology for the poor customer service experience, and consideration such as a discount on my next bill.

My private number is being bombarded with ROBOCALLS, receiving up to twenty calls daily, particularly from [redacted]. I want to halt these calls without disconnecting my landline. Also, am I being charged for an unlisted number; if so, how much? I recall it being around $0.75. The nuisance of ROBOCALLS using my number means I'm footing the bill for their schemes. If I'm being charged, I want it ceased immediately. Canceling my landline would not only inconvenience me, but also affect your services. You can contact me at CTarver954msn.com for assistance. Thank you.

On April 10, I placed an order for service and paid a deposit. I agreed to the $85.00 installation fee for a phone jack and scheduled service for April 17. I requested a more precise time than the 9-5 window due to work constraints, but was informed that was not possible. Despite receiving emails with order and billing information from CenturyLink, I found it impossible to contact them as the phone number provided was disconnected. After expressing my frustration to an online agent and later speaking with Dave from Tennessee, I was given a narrower window of 2-5 pm with an estimated technician arrival time. However, I am disappointed that I am unable to directly communicate with the technician and must wait for them to contact me instead. This lack of responsiveness and communication from CenturyLink has left me feeling helpless and reliant on my neighbors to keep watch. I am disheartened by the unprofessionalism demonstrated by CenturyLink and feel trapped as they are the sole provider in my area. As I wait anxiously for the technician's call nearing 2 pm, I am left pondering why such a large service window was initially given when the specific time could be narrowed down. It seems like subcontractors may be used for installations, leading to a lack of accountability. I fear that resolving any issues with CenturyLink will be an arduous task. I am currently on standby, hoping for a prompt response, but feeling disillusioned with the service provided.

I experienced issues with the dial tone on Thursday, April 18th. It briefly returned on Friday morning but was lost again for the remainder of the day. Service was restored on Saturday, April 20th; however, the dial tone disappeared again Saturday evening. Thankfully, the service came back up on Sunday evening at 5 PM and remained until 11 AM today. A repairman is scheduled to arrive by 5 PM today. My wife relies on a Life Watch system due to medical problems, and a landline is crucial for this. I am hopeful that the repairman has the necessary tools and company support to resolve this ongoing problem. Case number: [redacted]06.

Account # [redacted]06 for Residential DSL - My internet service has been non-functional since March 21st. My DSL was working before my vacation, but upon return, the modem light was red for DSL. After 2 service calls and 3 modem changes, the issue persists. The service outages, especially during rain, have been recurrent. The last technician visited on April 26 and replaced the modem with no lasting fix. The technician mentioned a faulty wiring setup with exposed wires down the street. She described a problematic wiring route with multiple splices and wire gauge changes. I plan to take photos to document the issue. I request an immediate fix to align with standard practices and suggest a one-month credit as a gesture of good faith. Please contact me with any updates on my cell [redacted].

I am frustrated with the overwhelming amount of robo and spam calls I receive daily, starting as early as 7:30 AM and lasting until the early evening. Despite hearing that Centurylink can assist in preventing this issue, I have found that they are not offering the privacy option in our area. Blocking these calls seems futile as scammers simply use different numbers. Centurylink, we are paying customers and I implore you to provide a solution to this persistent problem. If this continues, I am considering switching to Verizon for my phone needs due to their effective blocking capabilities. The constant ringing is intrusive and infringes on our privacy. I urge you to take action to stop these calls. Thank you.

We canceled our internet service after receiving a replacement modem that wasn't an improvement. However, we were charged an extra $[redacted] on the next phone bill. We were informed that returning the modem in the pre-paid package provided by CenturyTel when canceling the internet service would waive the modem charge. After returning the modem, our phone service was interrupted due to the unpaid bill. We would like our phone service reinstated with our original number ([redacted]), or we prefer to cancel the service if the number cannot be retained.

I was expecting to receive a modem from your company on 5-8-19. I had a technician scheduled to come yesterday, but after speaking with a customer service agent last Thursday, it was suggested this would be a quicker resolution. I have taken time off work and when I arrived home last night, the modem was not there! According to UPS, you need to contact them. I spent my entire evening after work, about 3-4 hours on a chat that resulted in nothing being resolved! This is incredibly frustrating! Is there a person I can speak to in order to resolve this matter? On top of this, I received an email for a bill. I am not using any services or equipment! I have to go to work now. I really hope this situation can be sorted out today. I am very upset and disappointed, especially after switching from Cox Communications to avoid this kind of run around.

Subject: Urgent Issue with [redacted] Number and Billing I am contacting you on behalf of BeasyTrans Systems, Inc. regarding a critical issue we are facing with our [redacted] number, [redacted]. For over eight years, we have faithfully paid for this number, which suddenly stopped working two weeks ago. Despite multiple repair requests, we have been informed that the number is non-existent and we have apparently not been billed for it. This unexpected disruption is severely impacting our business operations and customer communications. Furthermore, after adding new services in a recently constructed building last fall, our monthly bill spiked from $[redacted] to $[redacted]. We suspect there has been confusion on your end causing these problems, as our attempts to resolve the situation through repeated calls have been frustrating and unproductive. We urgently require a competent representative to address and rectify these issues promptly to avoid escalating this matter legally. For assistance or resolution, please contact us at [redacted] and ask for Kelly or Linda. I am Linda Pavek, the owner of BeasyTrans Systems, Inc. and CopperTouch, LLC, who has been diligently paying $[redacted].00 monthly for inadequate service and ongoing complications. Your immediate attention to this matter is crucial.