CenturyLink Customer Service Issues

Account #[redacted] 358R: I contacted customer service on 19 May to address my phone bill increasing by over $20 per month in the last year. Amanda informed me that my plan was out of date and suggested removing the unlisted number to reduce costs. Changes were implemented on my long-distance billing, and we settled on a new monthly bill of $72.47. Amanda mentioned a credit for the remaining days of that billing cycle from 20 May to June 13. The bill due on July 3 came to $81.14 instead of the expected $72.47 after factoring in the credit for the plan switch. I am confused about the discrepancy.

I recently signed up for home landline service from your company. After receiving my account number and new phone number, I was expecting a technician to arrive on Saturday 7/10/21 between 8AM-5PM to set up the service. Unfortunately, nobody showed up. I've called CenturyLink, endured a 32-minute hold time, and when I finally got through to a technician, I was disconnected while explaining the issue. Subsequent calls have led to long hold times without resolution. The live chat feature is also ineffective. Given these challenges, I am not satisfied with the service experience and am reconsidering my decision to continue with your company. Please assist in resolving this matter promptly. You can reach me at [redacted]. Thank you. - Linda M.

It seems like CenturyLink is intentionally causing issues with our phone and internet service. Despite multiple attempts to fix the problems, the situation has only worsened. The customer service experience has been frustrating, with unhelpful AI chatbots and uncooperative legal department representatives. We believe that CenturyLink's practices are deceitful and we are considering legal action against the company for fraud and conspiracy. Our patience has worn thin with CenturyLink's poor service and we are exploring our legal options to address this situation.

I am trying to locate the main office and telephone number for the Omaha, NE area. I am unable to be reached in person. Despite not being a CenturyLink customer, my yard was marked for burying internet cables intended for my neighbor. This action seems unnecessary as the telephone poles are on my neighbors' land. The markings indicate a connection from the poles to my internet source, not my neighbor's. After expressing my concerns to Matt Sass over the phone, I insisted on being contacted before any work could proceed. I have yet to receive a response. I have been waiting on hold for about 15 minutes while attempting to reach someone by phone. I'm eager to speak with a representative regarding this matter.

I have contacted customer service multiple times, enduring long waits and being disconnected after finally getting through to the service department. The modem had been working well for about 2 years until the wireless connection started to fail. Despite using a wifi repeater, the signal deteriorated to the point where I now need to use an Ethernet cable for each device individually. Customer service's attempted fixes have not resolved the issue, which seems to stem from the modem's wireless broadcasting malfunction. Streaming on the TV is constantly interrupted by buffering, and I believe replacing the modem is the straightforward solution. While a wired connection works fine, the wireless function is unreliable. I urge for a seamless process to exchange the modem with a prepaid return label for the faulty one. Otherwise, I may have to consider switching internet providers.

I believe there might be an issue with my CenturyLink DSL modem/router, serial number C4000LG[redacted], tied to residential account [redacted]. I have been experiencing inconsistent speeds, leading me to frequently power cycle the device. Additionally, I have been unable to access the graphical user interface using the designated IP address "[redacted].[redacted].0.1" due to a security warning message. Typically, I achieve speeds of 15-20 mbps, but at times the speed drops to 1-4 mbps. The default server being CenturyLink Colorado Springs seems to be linked to this speed decline, as changing servers does not improve the situation. It appears that only after a brief 2-minute power cycle does the speed return to normal.

Hello, I am experiencing issues with our internet service at [redacted]. Our billing and mailing address is [redacted] Watson Drive. I previously contacted customer service and spoke to two representatives but encountered a disconnection during the call. I have replaced the modem three times recently and faced weeks of service interruptions while still being required to pay the bills. One representative mentioned I needed to increase my data usage, but I believe the service was actually suspended for overuse. When I initially signed up, I was assured my monthly bill would remain the same with the chosen package. Kindly reinstate my internet service at the provided number. Thank you.

My daughter and I share a modem and routers in our house, but she's experiencing inconsistent internet speeds in her room, two rooms away from the office where the router is located. We are supposed to have up to 60 Mbps, but she often gets only 60k to 40 Mbps. I aim to keep my computer off when she needs to work, but the issue persists even when my computer is off. She works for LDS Church Magazines. It seems that the speed varies depending on where the data is coming from, with better speed from Riverton and poor speed from South Jordan or elsewhere. This is affecting her work. I believe there might be a problem with the modem or our internet service. We are considering upgrading to [redacted] Mbps, although that may not solve the issue.

I made payments on my account on 5/23 and 6/12, and it seems that they cleared the bank around that time. Our account was later closed over the phone, and I was told a shipping box would be sent for returning the Wi-Fi equipment. However, I haven't received the box yet, and I've noticed that I am still being billed even after the disconnection. Our account number was [redacted]34. We decided to cancel our service because despite getting a new Wi-Fi setup that was supposed to support more users, both of my laptops couldn't connect at the same time. After facing this issue repeatedly and not seeing improvements, we opted to cancel. Despite that, the billing issue persists beyond the disconnection.

Hello, this is Charlotte P. Speaking. I have been waiting for 40 minutes on the recorded line. The terrible buzzing on my phone persists despite requesting a service technician two weeks ago. Since my initial call, there has been no improvement in the service. I am unsure if the service man ever came out. The buzzing is a persistent issue, particularly noticeable after rain. I was informed that I declined the fiber connection, which I was unaware of. I would like to discuss this further with a representative, but the current wait time is 45 minutes. My husband, who is 88, and I have had difficulty hearing and understanding callers, even after spending hours on the phone with Century Link in the past. We are considering using only our cell phones due to the poor landline service, but need the landline for emergencies as we live on an acreage. I hope the supervisors are informed of our ongoing service issues. We suspect the problem lies with old lines that need replacing, but it seems officials are hesitant to invest in this. We are located at [redacted] South [redacted] Circle, Gretna, Nebraska. Please assist us in resolving these issues. Thank you.

I am experiencing some technical difficulties with my q.com email account. On 7/25/21, it was hacked, and although I have resolved the hacking issue, there are still some lingering problems. One of my email folders is missing, and there are also missing emails in another folder. Recently, I bought a new computer, changed all my passwords, and decided to set up my q.com email on Windows Live Mail and Outlook. Surprisingly, I can see the missing folder and emails on Windows Live Mail but not in my q.com inbox. The last emails appearing are from 7/25/21, the day my account was hacked. I have contacted customer support multiple times since 7/27, but unfortunately, the issue remains unresolved. I am seeking assistance to restore the missing folder and emails on my q.com account and to address the problem of not receiving any emails newer than 7/25/21 on Windows Live Mail. Your help in resolving these matters would be greatly appreciated.

I have noticed an issue with CenturyLink's billing system where they charge customers a month ahead for services. I requested an adjustment to my bill after disconnecting my service 18 days before the end of the billing cycle. After being told to wait for the adjustment to appear, I contacted customer service again when nothing changed. An agent assured me the bill would be adjusted to a $0 balance, but I recently received an email stating I still owe money. When I called to address this, the agent insisted I pay the full amount for the month. I refused to pay for services I no longer had after disconnecting. I am concerned about this affecting my credit score or being sent to collections unfairly.

My landline for local and long-distance calls stopped working on Monday, August 09, displaying "no line" on the screen. I've spent countless hours on my cell phone dealing with unhelpful robo-voices. Despite making an appointment with a human representative, the technician never showed up, despite receiving multiple messages about their impending arrival. I am frustrated with Century Link's incompetence and lack of customer service. I need a proper explanation for this situation, not just a redirection to an unhelpful website.

I recently received my bill for this month totaling $[redacted].54 with account number [redacted]62. Our phone service stopped working on July 25, [redacted]. After numerous failed attempts to reach customer service by phone over a week, I was able to file a complaint via the Chat Line on August 2, [redacted]. A service rep came to fix the line on August 11. Despite being without service for over 2 weeks and experiencing difficulty contacting support, the bill received was for a full month's service. I am requesting a prorated bill reflecting the 2 weeks of service missed. It's only fair not to pay for service that wasn't received. I appreciate your prompt attention to this matter to ensure timely payment. My payment history will show my consistent timely payments. Thank you for your understanding.

We rely on a live answering service for handling calls we can't answer ourselves. Although I thought I had correctly forwarded our calls, they seem to be going straight to the answering service. Previously, my dad's wife had calls forwarded to her cell phone for about a year but has since removed the forwarding. Now, customers calling our business line end up at a fax number, unless it's busy, in which case they hear a recorded message. Strangely, whenever my dad and I called, we either got a fax noise or a recorded message but never reached a live operator. I contacted the answering service about the number of rings before picking up, but they advised me to reach out to our phone service provider. I'm unsure how to resolve this, and any assistance would be greatly appreciated. Cheryll G.

I am trying to reach the fraud department to report an issue related to unauthorized activity on my account. Someone managed to order a static IP Address through qwest.net using my information without my consent. Despite contacting customer service via chat, phone, and even Facebook Message, I have not received assistance. I left a message with the Lumen Fraud Department and emailed [redacted], but have not heard back. I need help understanding how this breach occurred, investigating possible identity theft concerns, obtaining documentation of the unauthorized order, and having the IP Address removed promptly.

I am experiencing numerous outages and glitches with my CenturyLink service and I'd like to disconnect it. I have tried to submit a request through the website, but after answering the questions, I am prompted to call a specific number with my case ID. The first call resulted in a 26-minute wait with no response from the other end. I then attempted a live chat, but it went unanswered as well. I am currently on hold via phone for over 20 minutes waiting for a representative. I am frustrated with this process and seek a smoother disconnection without the lengthy wait times. Additionally, I am unable to find an email address on CenturyLink’s main website for further assistance.

Subject: Attention Needed - Tree Limb on Service Lines To whom it may concern, I wanted to bring to your attention a potential hazard involving a large tree limb on the service lines located around the [redacted] block of Telegraph Road in Davenport, Iowa, on the north side of the road. The service lines, which are not electric power lines, are currently supporting a heavy limb and are visibly straining the nearby support wood pole. If this situation is not addressed promptly, there is a risk of the pole snapping and the service lines becoming damaged. I am unsure of the owner of these service lines, but I felt it necessary to alert you in case they are under your responsibility. Preventive action is crucial in this matter to avoid service disruptions and costly repairs. I recommend removing the damaged limb from the service lines as soon as possible to prevent any further complications. Should you require further information or wish to discuss this matter, please feel free to contact me at [redacted]. Sincerely, Charles VF.

I have recently relocated to Mexico and need to terminate services for the property at [redacted] Champa, which we sold in August. I had kept the services active initially for the new owners, who are now living there and using their own providers. I have been unable to reach customer support via phone due to connection issues with my U.S. number. Similarly, I have not received the authentication code via email to proceed. I would like to cancel the internet, voice, and television services associated with account number [redacted] 355R. Please send the final invoice to Patrick Kraemer at [redacted] 27th St, Denver, CO [redacted]. Thank you, Val Kraemer. Phone: +1 [redacted].

I have been on the phone for four hours, got disconnected, and was left waiting for an hour, making me very frustrated. The automated computer service couldn't hear me properly. I've been contacting customer service every month since May 19 about my slow internet speed of only 30. I called on June 11 and was sent a new modem on June 30, August 30, and September 8. I expected my bill to reflect the $59 per month for higher speed as promised, but it's actually been $73. Today, I was informed that my phone might be causing internet issues, even though it was checked during a previous visit. I need my internet speed to reach the 80 or 90 I was assured in May and my phone fixed so I can hear properly. I've spent nearly five hours trying to reach someone. Could you please assist me with this? - Joan D.