CenturyLink Customer Service Issues

I have been calling monthly since May regarding the upgrade to my internet speed from 30 to 80 or 90 as promised on May 19. Despite calls on June 11, June 30, and August 30, and receiving a new modem last summer, no improvement has been made. During my most recent call on September 8, I spent five hours being transferred, hung up on three times, and on hold with music playing for an hour. I was informed that my phone was to blame for the slow internet speed, but the automated system couldn't register my phone number when I provided it verbally or through the keypad. My bill was supposed to be $59 but is actually $73 per month. I am frustrated and would like a refund for the high-speed service I haven't received since May. Please assist in resolving these ongoing issues promptly. Thank you. - J. D.

I have experienced recurring issues with receiving calls for the past 5 years. Despite a recent supposed repair just a week ago, my doctor's office and a neighbor could not reach me, getting a busy signal repeatedly. Even my son in Greenville, SC encounters problems, being told my number is out of service or not able to receive messages. CenturyLink has acknowledged that the problem lies within their system, not mine, but the issue persists. I have spoken with others in the area facing the same challenges with CenturyLink. As there are no alternative providers in my location, I urge for this matter to be urgently resolved. If not addressed, I will have to escalate the matter to the public service commission and request a refund for the months of service disruptions.

When your landline service is down, calls to your phone are lost. You can remotely access a number provided by CenturyLink to forward calls to a different line. Unfortunately, to set up call forwarding, you typically need to do this from your home phone, which is not possible if it has no service. I attempted to contact CenturyLink's Customer Service for assistance in remotely forwarding my calls to a cell phone, but after two 30-minute holds and promotional messages, I gave up. I was without home phone service for four days, with no update from CenturyLink as promised. It would be helpful if CenturyLink could adjust their system to allow customers to set up call forwarding remotely.

I am having difficulties with my order at [redacted] Boundary Street, Apartment [redacted] in Beaufort. The order was for a business line and a fax line, with no available order number. I scheduled the installation for yesterday from 8:00 a.m. to 5:00 p.m., but no one showed up. This is the second time the technicians failed to activate my lines, which are crucial for my business. The initial installation attempt was hindered by building issues at Carolina Cove Executive Center, and engineers were supposed to address this. I am frustrated with the service and struggle to reach someone by phone for assistance.

For two months, I have been attempting to resolve issues with my landline. Throughout 35 years of service, this problem has occurred frequently. I have spent a significant amount of time navigating robo responses, chat rooms, and automated troubleshooting. I have now arranged a technician visit for the third time, based on their availability. I believe Century Link should face consequences for their lack of assistance with administrative procedures. While their technicians are polite and supportive, unfortunately, the same cannot be said for the organization as a whole. Despite paying for their service, I receive minimal support from this company. The majority of my incoming calls consist of robo calls, scams, or violate my DO NOT CALL preferences. It is nearly impossible to speak with a human representative. I am a dissatisfied customer who would switch to an alternative landline provider if given the choice.

We have been endeavoring to restore our internet service for over a month now. While we were abroad, we encountered issues with our credit card due to fraud alerts, causing the service to be disconnected. Despite settling the bill on 8 September and being informed that our internet was reinstated, we are still unable to connect (red light on the DSL modem). As of today (22 Sep), the red light has vanished, but the connectivity issue persists. Our devices can't communicate with the gateway according to IE 11's network diagnostics, though they function perfectly at a neighbor's house on a CenturyLink connection. Despite CenturyLink asserting that the problem is resolved, no technicians have visited, and their automated phone system has been unhelpful in reaching a representative. We have attempted various troubleshooting steps, from resetting the access point to trying different cables, but to no avail. The red light spontaneously disappeared today, yet internet access remains unachievable despite showing a connection on our devices. We have explored multiple systems in the household without success, employing different operating systems. Any guidance or potential solutions would be greatly appreciated. Thank you.

I received a call from Centurylink this morning regarding updating my router. We recently purchased a new router, so I am puzzled why they would be contacting me. I mentioned I would verify the information and return the call. I have been unsuccessful in reaching a live person to discuss this matter. This is my final attempt before considering canceling my Centurylink services. The contact number provided is [redacted]. Can someone confirm whether this is indeed a Centurylink number? Also, is an update necessary when I already have a new router installed? I primarily use a landline phone for communication.

I have been trying to contact CenturyLink for days regarding an overpayment of $[redacted].68 reflected on my 10-03-[redacted] statement. I have been assured of a refund for close to a year, yet have not received it. I have made multiple attempts to resolve this matter. Today, when trying the online chat feature, nothing happened. My initial call got disconnected, the second one left me on hold for over 40 minutes. Finally, I spoke with a representative named Racheal who transferred me to Lori to verify the refund owed to me. After various transfers and long hold times, I was eventually assisted by Mandy (badge number [redacted]) who managed to resolve the issue in just 2 minutes. Despite this, I am disappointed with the prolonged process and multiple attempts needed to secure a refund that has been acknowledged for over a year. As a loyal customer, I aimed to address these concerns to help improve services for others. While I valued being with CenturyLink, rising prices and deteriorating service quality led me to switch providers due to connectivity issues. I hope my feedback can contribute to enhancing customer experiences in the future.

I have an appointment scheduled for tomorrow for service on my home phone and internet. I emphasized the need for a technician to come to the house and resolve the buzzing sound and connectivity issues. However, I received a text stating that the problem has been fixed remotely, and no technician will be coming out. This is not the case; the problem persists, and my husband, who relies on medical alerts, is in a remote location. Despite multiple complaints, the issue remains unresolved, affecting our essential communication services. I implore prompt action to rectify this situation, as our safety and well-being are at risk. Please address this matter urgently to avoid further escalation. Thank you.

We are inundated with a high volume of unwanted calls from foreign countries regarding various health, insurance, and mortgage-related matters. These calls, approximately 30 per day, are becoming disruptive as they start as early as 6:30 in the morning. The numbers displayed are spoofed to appear legitimate, leading to confusion when attempting to contact these companies. If there is a way to prevent these calls and understand how they manipulate the caller ID system, it would greatly benefit not only us but many others facing this issue. Your assistance in addressing this widespread problem would be highly appreciated by your customers. If you require further details, please contact me at [redacted] or [redacted]. Thank you for your support.

I recently received a modem Model C3000Z, but unfortunately, the WPS button on the bottom is stuck. I reached out for a replacement yesterday, and after some authorization checks, I was directed to visit CenturyLink's website for assistance. I am unsure why this process is proving challenging. I simply want a replacement modem with a functional WPS button. Can anyone here assist me with getting a replacement that works properly? Thank you.

When I sold my property, the buyers continued service with Century Link. Unfortunately, there was a bill that was not paid during the ownership transition, which ended up on my account. Recently, I discovered this outstanding bill and promptly paid it online today. However, the unpaid bill has negatively impacted my credit report as a delinquency. If possible, I would like to request the removal of this delinquency from my credit report as the bill has been settled. This oversight by the new owners has caused me significant issues as I am in the process of building a new home and need my credit report to accurately reflect my financial status. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. - Lisa Plagmann ([redacted] Mt Pleasant, OR [redacted])

I placed my internet service in Phoenix on hold while I was on vacation. Despite being given multiple activation dates, no technician showed up to activate the service as promised. I rely on internet access to monitor my pacemaker remotely for medical reasons. Frustratingly, I have been unable to reach a live representative at Centurylink to address the issue. Since my medical needs can't wait, I had to switch to Cox for a more reliable connection in Phoenix. I urgently need to cancel my Phoenix internet service, as I have Centurylink in Wisconsin that I want to keep. Please confirm that this matter is being resolved promptly. Thank you, Perry G.

Hello, I recently purchased the MyQ gateway and I'm having trouble getting it to communicate with your servers. I've tried different network cables with no success. Do you have a solution for this common issue? The device is connecting well to the DSL router, receiving an IP address and responding to pings. Thank you for your prompt response. Best regards, CERAN

I'm Ken Harding from Gratza Electric in St. Louis, MO. I can be reached at [redacted]. We are looking to connect with the field representative in charge of setting up new business for the Farmers Insurance project. The new construction site is located at [redacted] South Highway 47, Warrenton, MO [redacted]. We need to arrange a meeting with your representative to identify the underground feed termination point. Please provide me with the necessary contact details so I can schedule a site visit. Thank you.

Hello, I am Celeste, the office manager at Apache Mobile Home & RV Park. We urgently require a technician to inspect the aerial cable in the trunk area. The cable is hanging extremely low, causing interference with some motorhomes and RVs, prompting them to back up to avoid collisions. To ensure everyone's safety and prevent accidents, we need the cable raised. After consulting Cox, we were advised that the cable belongs to Centurylink. Kindly arrange for a technician to adjust the cable's height to prevent any future issues. For inquiries, please contact me at [redacted]. Thank you, Celeste Trujillo.

I am experiencing a severe lack of internet service in Innsbrook, MO, zip code [redacted], and it is directly impacting my business. This morning, I lost a valuable customer due to this ongoing issue. I have made complaints to Century Link and the FCC, but the situation remains unresolved. I am highly disappointed in the service provided and would like to visit your offices in person to understand the reasons behind this consistent problem. It is frustrating to see such a lack of competence and care for customers like myself. I urge you to address this matter promptly or consider closing your doors if you cannot uphold a satisfactory level of service.

I urgently need help with my mum's telephone service. It has been down since last Monday, October 8th. A technician visited on Wednesday, November 10th, but no solution was found. A follow-up appointment was missed on Thursday, and when I called to reschedule on Saturday, an appointment for November 17th was set but no ticket was open today when I called. I managed to secure a new appointment for November 19th, but it's too far out given the importance of the phone being her lifeline. I've been on the phone all morning trying to get this resolved. Please contact me to schedule an urgent repair at [redacted]. Thank you.

Hello, for months now, I have been experiencing ongoing internet issues. Despite attempting to resolve them through multiple phone calls, each representative offered different solutions. Most recently, I was advised to change the router, but the problem persists intermittently, with the lights on the router turning green or red randomly. Upon contacting customer support again, I was informed that CenturyLink is currently experiencing difficulties. However, this does not explain the recurring disconnections I am facing unexpectedly. I am considering exploring other internet service providers for a more reliable connection. I expect a consistent internet service for the monthly payments I make. Instead of regular troubleshooting, I am seeking a lasting solution that ensures uninterrupted internet access, except during genuine CenturyLink outages. Thank you, M. Alvarez.

We are experiencing continuous internet service interruptions. "Speedtest" indicates a usage of 9.73 with a maximum of 10 gb/s for our service, even with only one computer connected. Despite disconnecting all Wi-Fi and internet-enabled devices, the service still drops when using the computer or TV. We have contacted five technical support agents since early November. Two have performed line clearances, one confirmed the modem's functionality, while another mentioned the modem model is discontinued and sent a replacement. Last night, while watching TV, I had to reset the ROKU frequently to reconnect. I am requesting to escalate this matter to a higher level or a manager. Due to hearing impairments, I require assistance from an American technical support agent or someone not affiliated with CenturyLink for further assistance.