CenturyLink Customer Service Issues

I am experiencing difficulties when attempting to make calls from my home landline and cell phone. When I use my landline, I receive a message stating that all lines are busy. When I call my home landline from my cell phone, I hear a rapid busy signal. Similarly, when I tried to reach a friend using CenturyLink from my cell phone, I encountered the same issue. Despite confirming with my cell provider that my phone is functioning correctly, the problem persists. It appears that the issue arises when I attempt to call CenturyLink numbers using my cell phone which operates on AT&T towers but is not an AT&T service.

I have an existing technical support ticket for my local phone service, and a technician was scheduled to come on December 1, [redacted] but did not show up. I have been without phone service since last Friday. When I call the toll-free number for support, it says my ticket has not been processed. I am unable to use the chat feature as I never received a link to access it. Please email me if needed. My local phone number is [redacted], and my cell phone number is [redacted]. Thank you.

I have been experiencing issues with my Internet since the 29th. I had an appointment scheduled, but the technician arrived outside of the set time frame so I missed them. I rescheduled for Saturday, waited the whole day, but no one came again. Every time I call, the system tells me I have a pending appointment that hasn't been confirmed, even though the time has already passed. I am unable to schedule another appointment or speak to a representative. I am frustrated and really need my Internet connection to be fixed.

I would like to request a technician to come to my home to fix my phone connection. I recently connected my new modem without any instructions. However, the instructions provided do not match the modem you sent me (#C30002). I am surprised that I have to agree to pay $49 annually to schedule a service appointment. How can I even make an appointment in the first place? Additionally, I entered my credit card information, but my payment was declined, which has never happened to me before. I kindly ask for assistance in scheduling a service call. Thank you.

I am attempting to pay my autopay bill but I am having trouble accessing my account due to forgotten login credentials. Despite being told that my phone number can be used as a username, I strongly disagree with this method. Additionally, my zip code is not being recognized as correct. I possess an account number, a centurylin..net Portal Login, an email designated for CenturyLink notifications, a wireless network name (SSID), and a wireless network security key, all of which are failing to grant me access to update my credit card information.

There is a phone line at [redacted] South Linden Ave in Miami, Arizona. It was previously used for meteorological instruments at the site. The instruments have been taken out, leaving the phone line hanging on the property owner's mobile home. I am looking to cut the phone line to prevent contact with the mobile home. I am unsure if there is any power in the line. Please advise. Thank you.

I recently upgraded to a new HP desktop with Windows 11 from Windows 10. I've been a CenturyLink.net email user for years, but after the switch, Outlook on Windows 11 is not accepting my CenturyLink.net email accounts. I received new passwords from a CenturyLink.net representative a few days ago, but I've been unable to set up my three email accounts on the new system. I suspect the issue may be with the passwords provided. I've attempted to use them but believe they are incorrect. Could someone please advise me on how to change my email passwords in this situation?

I live at [redacted] Taylors Mountain Farm Lane in Charlottesville, Virginia. The internet speed is currently at 0.4 Mb/s, which has been the case since this morning, a low-use period. I work as a physician remotely and this issue has been recurring. I am looking for a substantial refund if the internet cannot meet the expected performance as this has been an ongoing problem for months.

Over a month ago, I underwent rigorous testing of my modem due to persistent internet issues. It was determined that I needed a new modem, and a technician was supposed to install it. However, I have yet to receive the modem or any communication regarding this matter. This is my third attempt at contacting support as I have been hung up on twice without a callback. During the third call, I was transferred to a technician, but the call did not connect. I, Mary J., am truly fatigued by this situation and I am hopeful for your assistance. My daughter, D., is reaching out on my behalf. She does not use my email, so please communicate with us via her phone at [redacted] or email at [redacted]

I am considering switching providers. My name is Mick B., residing at [redacted] Lewis St, Vermillion, South Dakota. You can reach me at [redacted] or email me at [redacted] If I were to cancel my Century Link service, effective 01/01/[redacted], would there be any penalties? Additionally, do I need to return the router? Unfortunately, I couldn't locate my account number as I usually access information through email, but when I try to retrieve past emails, they seem to have disappeared.

I'm having trouble accessing the www.fvcc.edu website due to Error 20 related to ImpervaIPs. In the past, I was able to connect, but this week it's not working. I haven't attempted to access the site for months, so I'm unsure when this issue started. Although I could open a link to the course schedule sent by the college via email, I am unable to access any FVCC pages through other links on the web, such as those from msu.edu. I've tried updating my browser, disabling the ad blocker, and using different browsers, but the problem persists with the same Error 20 message.

I sent my monthly payment of $45.00 on 11/26/21. However, in my December bill, I noticed a $18.34 late fee added on top of the $45.00 charge. I never received any notification of a change in my account number, as I was told I would be informed by mail before any changes were made. I kindly request for the late fee to be waived, my payment to be credited, and to be notified of my new account number. My goal is to have only the $45.00 payment due in December. Thank you, Teddy M.

Hello, I am disappointed with the recent changes in consumer support at the company. It has been frustrating dealing with individuals who lack knowledge and decision-making abilities, and who refuse to escalate issues when necessary. The website and store used to be helpful, but now they are no longer effective. I wanted to purchase a wireless extender that was recommended by American techs, but it seems to have been removed from the store. Fortunately, the last technician who visited my home provided excellent service by setting up a bonded pair that doubled my internet speed. This experience was one of the best I've had. I have been a customer for 50 years, but I am considering switching to another provider if these issues persist. I urge the company to return to using American phone techs for better customer service. If I do not receive a response to this email, I will escalate my concerns to the New Mexico PRC and seek guidance from my county commissioner. The lack of quality service, particularly in areas like Santa Fe, is concerning. Residents, including state legislators, are dissatisfied with the internet services provided. Please address these issues promptly. Thank you, Carter Beckett

I feel like I am overpaying for subpar service. There is no customer support available, and despite having Fiber optic cable just half a mile away, they have not extended it to my house. The substation in my area is in poor condition, as acknowledged repeatedly by repairmen visiting our house over the years. It is frustrating that CenturyLink doesn't seem to heed their own staff or customers. I am eager for these issues to be addressed promptly.

I have experienced a 24-hour service outage. Despite attempting reboots, the issue persisted. Upon reaching a customer service representative, communication was difficult and inefficient. After a lengthy call, my problem remains unresolved. I urgently require my internet to be restored today as I am unable to work without it. The representative's performance was subpar and must be addressed. I have been a loyal customer for a considerable time, but the current customer service experience is exasperating.

I recently received an email notification alerting me to unauthorized activity on my account. I called customer support and was directed to internet support. However, during the call, I received an email from Centurylink stating that my email address had been changed, which I did not authorize. I have been on hold for over an hour trying different customer support numbers without success. I followed the instructions to decline the email but encountered issues with the security steps, as the process did not progress after entering the CAPTCHA information. I am extremely frustrated and urgently require assistance with this matter.

I've been trying to contact a customer service representative for three days regarding my bill. I need a phone number to speak to a live person, not just an automated system. Last month, my bill was $45, and I paid it, but this month it's $[redacted]. I am frustrated that I can't find a way to talk to someone directly about this issue. The automated line keeps looping, asking me to verify my billing number or press 1, but I never get through to a person or a department. It's frustrating not to have a listed phone number for customer service.

We have a CenturyLink bundle, and while the internet is working fine, our landline has been out for over 4 months. Despite multiple calls to various numbers and speaking with technicians and representatives, we have not seen any resolution. Repair tickets have been issued, but the technician only came once in September [redacted] to check the outside wires and never followed up. My husband, a stroke survivor and diabetic, relies on the landline service for emergency purposes. I even bought a new phone, but the line is constantly static, unable to dial out or receive calls. This situation is causing us to use up cell phone minutes for every call, which is financially straining for us as we are living on fixed incomes. The utility company claims it's not their responsibility, putting the onus on the internet service provider. Please help us get CenturyLink to address this issue as it is essential for us.

Our landline at [redacted] can make outgoing calls but can't receive incoming calls. We have a touch-tone phone connected to the main line and three cordless phones, none of which are receiving calls. When someone tries to call, they hear a busy signal, a message that we're busy, or the phone rings once or twice, but when answered, there's no sound or just static. One of the cordless phones even received a text message about the line not working. I've checked the outside box as per your website instructions, but all seems fine. Despite attempting to contact your support via phone and chat multiple times, each time the call or chat disconnects on your end.

I am considering making an offer to purchase a single-family home at 90 Cypress Rd, Cameron, NC [redacted]. I am aware that CenturyLink offers 20 Mbps Internet service to this address. As someone who works in IT, I require more technical support. A 20 Mbps connection may not be sufficient for my work-from-home needs. I believe that your service would be an improvement over satellite options and Windstream's 15 Mbps offering. Unfortunately, Spectrum and other providers do not cover this area, and cellular Internet is not an option. I am interested in understanding if it is possible to have multiple DSL lines installed for a single-family home. If I were able to persuade CenturyLink to allow two 20 Mbps lines, how could this setup enhance the speed and performance? Would it be feasible to dedicate 20 Mbps to each specific task, such as streaming and other activities simultaneously?