CenturyLink Customer Service Issues

I have been working for a company called Genesis in Tri-Cities, completing 52 fiber accounts. However, I have not been paid by the company. This situation has caused significant distress as my fiancé and I have lost everything, including our dog. Genesis Smart Homes, the company contracted for selling fiber-optic services in the area, is responsible for this issue. They promised me $[redacted] per sale for my door-to-door work. I am now homeless and without basic necessities due to not receiving payment. I hope this matter can be resolved promptly, as I am in a dire situation. Thank you. - Jose Luis Trujillo Jr.

We were scheduled to have a technician come today, but we haven't seen or heard anything yet. It would be greatly appreciated to receive a phone call at least. Our issue is with the extremely slow internet speed despite paying a premium for high-speed service. This situation is very frustrating for us as customers. Please provide an update on when we can expect someone to address and upgrade our speed. We are considering if a new modem is needed as our current one is approximately 5 years old. We trust Century Link to be able to handle and resolve this issue appropriately.

We are experiencing difficulties connecting a new printer. Our previous printer was functioning well until the speed decreased drastically and disconnected from the WiFi. Despite attempts to reconnect to CenturyLink9110, the printer could not be found. Even after a service technician resolved the speed issue, the new printer still could not connect. The technician suspected a faulty memory board and suggested acquiring a new printer. Upon purchasing a new printer, we encountered the same connection issue. I would prefer to discuss this matter verbally rather than typing. My contact number is [redacted]. Thank you, Ray.

Every time it rains, a loud hum appears on the telephone line even though there is no leak in the house. This indicates an issue with an unbalanced phone line causing the hum. The internet connection is unaffected, signaling a problem with the two-wire circuit leading from your office. Currently, calls ring once, then the hum picks up, suggesting a short on the line. When this occurred previously, repair service was contacted, and an 8-day wait for a technician was given. By the fourth day, the hum had reduced, but following recent rain, it has intensified.

I am currently using a "Vertical SBX IP [redacted]" desk phone. The phone has one line connected to lines 1 and 2 with the number [redacted] for receiving and making calls. Line 3 is linked to fax number [redacted]. Lately, I've been having difficulty hearing in speaker mode, prompting my secretary to contact Century Link. They suggested purchasing compatible desk phones that are plug and play, but the ones we've tried did not work as expected. Could you recommend desk phones that are directly compatible with my Vertical SBX IP [redacted] phone? I am looking for a replacement that can be easily plugged in without complications. Your assistance is appreciated. Thank you, Rod

I called and asked to stop the service. Despite informing the company twice of my husband's passing in [redacted] and offering to provide his death certificate, he is still listed as the primary account holder. When I clarified that he is deceased, the representative needed to verify the information with the account holder, to which I explained again that my husband had passed away. After confirming my address, I requested to cancel the service. When asked for the reason, I mentioned that another provider offered higher speed at a lower price. They countered with a better speed for a reduced cost, but I declined. Despite my situation as a bus driver with reduced work hours due to the holidays and bad weather, I was repeatedly asked about immediate payment. After insisting on receiving a final bill for payment arrangements, I was assured it would be taken care of. I was left on hold for 20 minutes before ending the call. I insist on immediate disconnection without fees considering the treatment received.

On October 1st, [redacted], I placed my phone on vacation for the winter and was informed that I would be charged approximately $9.00 per month. However, I am currently being billed around $68.00 for service at a location where nobody resides because we spend the winters in Nevada. I have reached out to the phone company multiple times to address this issue. During my most recent call a week ago, I was placed on hold for 16 minutes and got disconnected before speaking with anyone. On my second call, which lasted [redacted] minutes, I spoke with 3 different representatives and got disconnected before resolving the problem. I believe the phone records should show that the service was placed on vacation and not used at all. I have no intention of paying for a service that I did not utilize. After submitting a questionnaire detailing the problem during my last attempt to resolve this issue, I have not received any response. Can someone assist in resolving this matter, please?

Last week, I contacted customer service to inquire about a hard wire connection in my area and received a quote along with an account number. Despite being informed that the quote was valid until 1/24/[redacted], I opted not to proceed after investigating customer complaints. Unexpectedly, equipment was delivered to me today without my request. I am eager for someone to retrieve it promptly. My numerous attempts to resolve this issue via phone have been unsuccessful, leading to disconnections. The online chat option requires payment, which is disappointing. I am frustrated by the situation and want the unrequested equipment removed promptly, as I did not place an order for it.

My account number is [redacted]78 under Jerry Carpenter at [redacted] Winnebago Ave., IA. The last bill was $68.79, paid by check. I had called to remove long-distance charges and reduce my bill, but the caller ID was mistakenly removed without my knowledge. I found out the next day and was informed it would now cost $10 instead of $2.99 to reinstate. Being on a fixed income at 70 and receiving many scam calls, every dollar matters to me. I would like to resolve this issue. The confirmation number mentioned is [redacted]. Thank you for any assistance. - L. Carpenter

My email account was suspended on Saturday. I contacted support on Monday after experiencing three hours on the phone with three disconnects before finally reaching someone. The support agent mentioned my password was being reset due to spam, which is the third time this has occurred despite having a spam blocker and being cautious with incoming emails. Today, I engaged in a live chat with tech support representative, Ini N, to identify the source of the spam. After an hour of investigation, the chat abruptly ended with the message that they were attempting to set up a phone call for further assistance. Despite receiving a text at 12:02 with instructions to reset my password, I still cannot access my email. The situation feels like a merry-go-round of frustration. For communications, please use text messaging at [redacted].

Over a year ago, a computer error in North Las Vegas messed up my account and erased my autopay details. As a result, my account has been incurring late fees of $32 per month. Although my local customer service team has kindly removed 4 of these fees, they are unable to eliminate any more incorrect charges. How can I escalate this issue to corporate for a fair resolution?

I am a CenturyLink Simple Pay internet customer who was approved for the Emergency Broadband Benefit (EBB) program in December [redacted]. Despite verifying my eligibility through the National Verifier, I have not received the $50 credit as promised. After multiple attempts to contact CenturyLink via chat and phone calls, I was instructed to fill out a form to switch my benefit to CenturyLink. However, I have encountered difficulties with the process and am unable to reach a real person for assistance due to the automated system not recognizing my account. This has caused significant inconvenience as I rely on the internet for work and have been struggling financially, especially after being affected by COVID-19. I urge CenturyLink to honor their commitment to the EBB program and provide the correct credit amount promptly.

Subject: Concern Regarding Check Received from Lumen Technologies Services Group, LLC Hello, I recently received check number [redacted] dated 01/25/[redacted] from Lumen Technologies Services Group, LLC for the amount of $9.88 USD, with payment document number [redacted]. Unfortunately, the reason for this payment was not explained to me. I believe this check might be a partial refund for overcharging me for landline services I never used due to technical issues with my internet connection. Despite a technician's assessment stating I am entitled to a $[redacted].00 rebate, this $9.80 check falls far below that amount. I feel dissatisfied with this situation and hope for a resolution soon. Thank you, R.T. [redacted] N. Finsbury Way Star, ID 83[redacted]

I have been recently receiving calls at my business from a credit company claiming payment for a service account with your company. However, I have never utilized your services for my business. The billing information, name, and address associated with the account are incorrect. It seems that the account may have been set up by a previous owner or someone else. I am in the process of changing the business name, as I have inherited debts from the previous owner. I have a history of timely payments and have never received a bill from you. Please review my personal accounts to clarify this matter. Dolly K Mooney DMOONEY llc dba Mill St Mugshots [redacted] NE Mill St Grants Pass, OR [redacted]

Last week, we noticed static on both our upstairs and downstairs landlines. After checking all the inside connections, I examined the outside network box. The plug on the NID module seemed to have a poor connection. Following the instructions on the network door, I plugged in a landline, but the dial tone was still static. Upon closer inspection, I found that one of the two copper wires at the back of the plug had pulled out, which seemed to be the issue. It's possible that the silicon sealant in the plug caused this when I removed it to check the dial tone. I reached out for repair last Friday and had a tech scheduled to come yesterday. However, I never saw the technician as promised. It appears that the plug needs to be replaced for our landlines to function properly.

I recently had trouble connecting to my wireless internet after moving my modem. A message popped up asking for a network security key, which was new to me. Despite trying various combinations, including altering between zero and "O," uppercase and lowercase letters, none of the codes I attempted worked. I chatted with a representative, who insisted I check my router settings, but I had not made any changes to them. I even double-checked the password printed on the router itself, confirming its correctness multiple times. I am frustrated and considering switching services due to this issue. Additionally, there seems to be an error stating my email address is invalid, even though I have used it for years. I am currently connected via Ethernet and wondering if I need a new network security password that actually works. My email is [redacted], and my account number is [redacted], with my cellphone being [redacted].

I have been unable to access my email for weeks due to being blocked after receiving spam. I have contacted numerous agents without success. Most recently, an agent advised me to use Century Link's chat service to resolve the issue. However, my email remains blocked despite their attempts, even after reaching out to the regional office. I urgently need my email unblocked as it is essential for receiving information from my doctors. My account number is [redacted], email: [redacted], home phone: [redacted], and cell: [redacted]. I am a senior citizen facing significant health challenges and require access to my email promptly.

My internet connection is extremely slow, with download speeds ranging from 0.10 to 0.15 Mbbps and an upload speed of 0.03 Mbbps. The network delay is [redacted] ms. My account number is [redacted] and I am located in zip code [redacted], Seattle, WA. My name is Michael H. and I reside at [redacted] E. Oliver Way Apt. [redacted]. I have attempted all troubleshooting steps suggested on your website without success. The internet speed test is also not functioning. This issue has persisted for the last two weeks. I believe the problem lies with your equipment or the connection to my apartment building. Despite paying my bill promptly, I am not receiving the advertised speed of [redacted] Mbbps for the plan I am on. Please investigate this matter and reach out to me via email or text message due to my medical condition preventing me from speaking. You can contact me at [redacted]. Thank you for your assistance.

I contacted CenturyLink about a month ago to cancel all my services. I informed the representative that I had switched my internet to another provider. Despite this, the agent suggested that I keep some services since I had been a long-time customer. I mentioned I would like to have my landline reinstated, which was the only service I wanted. However, I recently received a new modem and a bill for internet services, which I did not request. I have had trouble reaching a customer service representative to address this issue, as the automated system does not help. I only wish to pay for the landline service. I have not opened the modem box and would appreciate it if someone could retrieve it from my home. The multiple bills with different amounts are causing confusion. I hope for a prompt resolution as this situation has become unnecessarily frustrating. Thank you.

I am reaching out regarding my CenturyLink internet/Wi-Fi service. I've been attempting to settle an outstanding balance that resulted in a temporary disconnection of my service. I first tried the chat feature but was unsuccessful with both the virtual assistant and two human representatives in locating my account. Next, I attempted to make a payment online, only to receive an error message. Finally, after speaking with a phone representative, it was determined that as a resident of an apartment complex in Washington State, I require assistance from a specific individual in my area. I seem to have misplaced this crucial information and cannot locate their contact details. This is why I am exploring GetHuman's services in hopes of finding my dedicated CenturyLink state service representative. Thank you for providing support to everyday internet users like myself. Regards, Randall Lacey, WA