CenturyLink Customer Service Issues

I recently had a landline installed at my home. The technician who came on Monday said everything was set up, but when another technician from Clear Captions arrived today to set up my equipment, there was so much noise on the line that my phone couldn't caption what was being said. This has been ongoing for three weeks now. Despite two visits from Clear Captions technicians, I still can't use my equipment. My neighbor had a frustrating experience with customer service, waiting for 25 minutes only to be hung up on. My own attempts to contact support left me on hold for 30 minutes. I find it unacceptable that I am yet to receive a proper service, yet a bill is on the way. I am 95 years old, hard of hearing, and urgently need this system to work. I expect a prompt response to resolve this issue.

I received a call yesterday evening from someone claiming to be from Century Link regarding a service request I never made. Today, when I tried to verify the legitimacy of the call, the representative declined to provide employee ID for security reasons. The first person I spoke with was named Amed, with the employee number AC72064, and upon trying to verify his details with Century Link, I was transferred to another individual who also wouldn't disclose their information. This morning's call has made it challenging for me to confirm if I was dealing with Century Link or if it was another fraudulent attempt. Additionally, back on March 5, I had another suspicious call from someone testing my modem and mentioning a refund for disrupted service, which was found to be fraudulent and reported to the authorities. The lack of communication and these potential fraud attempts have left me feeling frustrated with Century Link. The call I received yesterday at 5:56 pm seemed unusual timing, adding to my concerns. If this issue remains unresolved, I might have to consider terminating my service with Century Link.

I had a scheduled appointment for a tech to come and install my modem, but they never showed up! I understand that CenturyLink takes account security seriously. Your Security Code is crucial for setting up or accessing your online account. This code is needed when interacting with CenturyLink representatives regarding your account. Please use the Security Code provided ('[redacted]') to access your online account. Remember, you can personalize this code later by setting up security questions in the My Profile section. To create your online profile, visit www.centurylink.com/mycenturylink and click on "Enroll Now." It's essential to safeguard your account by not sharing your Security Code with anyone else.

I received my modem in the mail but have been unable to set it up. After being on hold for 2 hours, the customer service representative promised to call me back, but it has been 2 days and I have heard nothing. I have tried calling multiple times without success in speaking with a live person. This experience has been frustrating, and I would like to return the modem. Please send me a return box with prepaid postage. I do not want to deal with this poor customer service and unreliable internet service. My address is Roger Vogler, [redacted] Stoots Mtn. Rd, Austinville, VA [redacted].

Since last September, I've been waiting for the temporary line to be changed to a permanent one. Despite calling numerous times each month, there has been no progress. The line currently runs through the rod iron railing at the west entry door of my house, rendering the door unusable. I am unable to install a new door until the phone line issue is resolved. The line was severed during the underground installation of power lines in late August or early September. I have provided two contact numbers for appointments but have yet to hear back. I work Monday to Friday but am free this week. I hope someone can call me after 1:00 pm at [redacted] to set up an appointment. I am considering getting internet service from this company but the lack of response to this matter is making me doubt their efficiency in addressing service problems. I feel like the delay might be due to discrimination against a senior citizen. I am hoping for a prompt resolution to this issue.

On Sunday, March 28th, I spent over an hour on CenturyLink's chat trying to resolve issues with my internet and phone service at my vacation home in Platteville, Wisconsin. Despite being assured everything was okay, on Tuesday of the same week, I reached out again as both phone and internet were still not working. After speaking with 3 or 4 different representatives, I received the same response that everything was fine on their end. Unfortunately, I am unable to reset any devices for the phone as it is directly connected to the wiring. If they had simply placed a call to the phone number in question, they would have realized it was not functioning. I am hoping to speak with a real person instead of repeating the same information multiple times.

I am a deaf person and have been struggling with my caption telephone for six months. Every time I try to contact customer service, the automated system puts me on hold for up to 30 minutes, and I never get to speak to anyone. Both the phone company and the caption service point fingers at each other without solving the issue. Despite paying my bill monthly, I am not getting the service I need. I recently spoke to a technician who asked me to call back the next day, but I am running out of patience. At 80 years old and in quarantine, communication is essential. Can someone please assist me with fixing my phone line?

I've been experiencing issues with my internet service lately. Despite paying for higher speeds, one of the bonded lines is unstable, resulting in frequent drops and speeds as low as 10 mbps. When I called to report the problem, the representative was unhelpful, hung up on me, and failed to create a ticket. Additionally, after a recent grid repair, my bonded line doesn't display on the repair record, and my speeds have not exceeded 30 mbps for a month. I simply want to escalate this matter to a supervisor as soon as possible as the ongoing problems and customer service experience are making me consider canceling my service.

I have spent the last 45 minutes to an hour navigating the centurylink .net website trying to seek help. The online chat has been unresponsive, and the phone number I dialed, 1-[redacted], led me nowhere despite following all the prompts. This has been the worst customer service experience I've encountered. I am seeking assistance with my Outlook Microsoft Office email as emails sent to my stormm@ address are being rejected, causing frequent communication issues. I do not want centurylink interfering with my email delivery as I have other protective measures in place. I prefer to communicate without any censorship or filtering. I am willing to engage with centurylink representatives as long as the focus is on resolving this email matter and not trying to sell me additional services or upgrades. Please adjust your mail parameters to ensure I can receive all my desired emails promptly. dee dee Andersson

I am in the process of building a new home on the site of our existing cabin. I need to arrange for the temporary transfer of phone and internet services to our existing garage and camper during the construction. Lake Country Power is assisting with shifting the power to the garage temporarily, but I am looking for information on how to go about transferring our Century Link services accordingly. I had a phone conversation with a Century Link representative, but I believe there was a misunderstanding as they provided information on new billing costs instead of addressing my request. We originally set up our phone and internet services on June 12, [redacted], with a guaranteed price for the lifetime and had a 6-month vacation hold starting on Nov 10, [redacted]. I am seeking guidance on how to proceed with the transfer. Thank you.

I attempted to cancel my service today. Unfortunately, the first call was disconnected after going through the introduction and answering some questions. I had to redial and finally got through to an agent. The cancellation process took around 10 minutes, during which I was on hold for a significant duration without any background noise or music, making me worry about another disconnection. Fortunately, the agent was able to confirm the cancellation of my service and informed me about the current outstanding balance that needed to be settled to close the account.

I reported my phone issue on Fri and was given ref #[redacted]1 with a repair scheduled for Monday, May 10, between 8 AM & 12 Noon. The repair tech, Joe, came and said he fixed the problem, but shortly after, I had static on the line when it rang. When I tried to use my cell, I faced repetitive questions. This service isn't up to my expectations as a loyal customer. My account # is [redacted]35. When I called customer service, they mentioned closing out my repair #[redacted]51 and offered to enter a new order, but ended up suggesting online service for faster assistance, which I haven't received yet. If any minutes are left, my cel # is [redacted]. Hoping for a resolution soon.

I am deeply disappointed with my experience with your company. I need to cancel my service immediately. Despite paying over $[redacted], the service is still poor. A technician came out and not only did a terrible job but also left a hole in my wall with exposed wires and left garbage behind. The level of service I am receiving does not justify the cost. The lack of professionalism from your employees is concerning, and it seems like paying customers are not a priority. I request a manager or supervisor to contact me regarding these issues. I have had consistent problems without any resolution. It is unacceptable that employees receive better treatment than paying customers. I urge you to ensure your technicians are sober and knowledgeable about their work. The lack of response to my previous complaints reflects poorly on your company's customer service. I expect prompt action to address these issues. Thank you.

I terminated my service with CenturyLink in February and settled my final bill in March. After porting my number to Verizon, I have been receiving bills from CenturyLink due to an incomplete transaction by Westpac, the porting company. A technician assisted in resolving the past due bills and attempted to transfer me to Westpac, but the call disconnected. Upon reconnecting, I spoke to Jose from Guatemala who assured me that no further bills would be issued, although he was not familiar with Westpac. The US representative advised me to provide additional information to finalize the porting process. I have been using my Verizon account since February and seek a resolution to avoid ongoing bills from CenturyLink.

I have been enduring a frustrating experience trying to fix my internet issues. After numerous calls, I finally reached a technician who scheduled an appointment to investigate the problem, but no one showed up on the agreed date. After reaching out on Twitter, it was revealed that no appointment had been made. When a technician did arrive unexpectedly, he discovered that our devices were struggling due to an upgrade issue. Although he made some adjustments, the problem persists. He suggested contacting billing for a refund due to the prolonged disruption. I attempted to call today, but the automated system mistakenly claimed it was after hours and mentioned an increased bill. I insist on having any additional charges waived and receiving a complimentary month of service for the inconvenience. Your prompt attention to this matter would be greatly appreciated. Thank you. - E. Rebinski

I am seeking assistance with resetting the voicemail password and service for my phone number [redacted]. The voicemail has not been functioning for years, which is concerning. Recently, due to a voicemail full error, we missed an urgent message about my parents' medication change which could have been dangerous. It is crucial for older individuals to have reliable communication. Despite efforts to resolve this with the help desk in the past, the issue remains unsolved and now we cannot access the voicemail at all. Additionally, we have not received any upgrades or discounts for nearly a decade. When inquiring about this, I was informed of charges for a new modem and set up. I believe there has been a lack of transparency regarding available discounts for long-term customers, especially the elderly. It is disheartening to see my parents being taken advantage of in this manner. I urge you to consider utilizing the surplus funds collected from years of inadequate service to cover the setup charges and modem replacement.

Since moving into our new house on Sunday, we've been facing constant WiFi interruptions. Despite upgrading our modem, the connection remains unstable. My son, an avid gamer, faces lag spikes on both WiFi and ethernet, disrupting his gameplay. Simple activities like making phone calls and streaming YouTube videos are equally frustrating due to constant pausing. We request assistance to diagnose why our new modem isn't delivering the reliable performance we expected.

For three weeks now, I've been experiencing intermittent internet connectivity issues. Despite multiple attempts through your automated phone system and live chat, today a customer service representative informed me that my account was flagged for high usage, instructing me to halt internet usage temporarily to resolve the issue. I am puzzled by what this restriction entails and why it was imposed on me, given that I diligently pay my bills. It's disheartening to face poor customer service when dealing with non-routine problems. Rebooting my modem and following standard troubleshooting steps have not alleviated the issue, leaving me frustrated by the lack of effective support. In this modern age of [redacted], it's disappointing that resolving such issues seems challenging. I seek clarification on why my service is limited and question if there is genuine concern from upper management down to frontline staff like the person I interacted with today. Thank you, Jeff Walsh [redacted].

I have a concern regarding a bill issue that needs to be addressed. Despite my efforts to resolve it through DirectTV, CenturyLink, and the FCC, I am still facing challenges. DirectTV assured me they would refund the $[redacted].31, but after several delays, I am yet to receive the reimbursement. I informed your customer service representatives not to apply the payment to my January bill, to no avail. Now, there is confusion over whether the $[redacted].31 was for DirectTV or phone service. I have consistently paid my phone service bills on time and have only paid for phone service since December. I urge you to clarify and rectify this situation promptly.

In Boise, Idaho, we had a storm with high winds that caused a large branch to tear down a century link line not in use. The fallen phone line is blocking access to our house. I called centurylink at 9 a.m. but did not receive a response until 3:15 p.m. The website was not helpful, and one representative who promised a callback never followed through, while another abruptly suggested calling [redacted] and hung up. After some struggle, I reached out to Dusty at [redacted]. Dusty was an excellent representative who listened, calmed me down, and promptly submitted a request for wire repair. She issued ticket #[redacted] and ensured that service would be by 6:30 p.m. on Tuesday 29. Dusty's professionalism, clear communication, and efficiency in resolving the issue in just 10 minutes are commendable. She truly deserves recognition for her exceptional service.