Care.com Customer Service Issues

I was recently denied as a child care provider due to an incident on my background check involving a discharged battery charge. The situation arose when my 23-year-old son attempted to take my car while under the influence, and I refused. Following an argument, he falsely claimed assault, leading to a court appearance. The judge recognized the situation as unfounded, as my son apologized and attempted to retract the charges. I have previously worked for care.com, maintaining a clean record except for this isolated incident initiated by my son, Kyle Diehls. I kindly request a reevaluation considering the circumstances.

I have attempted to contact 24 housekeepers through Care.com, but only two responded. Unfortunately, one of them, Heather, did not show up after claiming she was on the way for two days. The other housekeeper changed her price upon arrival. I am very disappointed in Care.com and feel that they prioritize receiving payment over the quality of service provided to clients. I am requesting an immediate cancellation of my one-year subscription along with a full refund. If my request is not met, I will escalate the issue to the BBB. It is important to address complaints from clients promptly and fairly. Thank you for your attention to this matter.

Hello! I encountered an issue where my account got deleted and I was instructed to create a Business account, which is not applicable to me as I am not a business owner. I mentioned the option of babysitting in my profile as a side note due to a previous employer's specific request for babysitting arrangements. I have children of my own and added this information as a helpful detail. I am a paying customer with a membership, but I was not given a chance to explain that I am not a business. I spent a significant amount of time setting up my profile and undergoing a care check, only to have it deleted without warning. Unfortunately, I cannot reach customer service without accessing my account. My name is Tanya Shock, located in Port Orange, FL. I urgently need help to restore my account as I recently applied for jobs and missed out on potential opportunities before due to delays. Please assist promptly.

Beste, Ik wil graag mijn account op Care.com annuleren. Het account is zo'n 2 jaar geleden geopend, maar ik heb het niet meer nodig. Ik wil mijn account definitief opzeggen, inclusief het stopzetten van facturering en vacatures. Verder wil ik al mijn gegevens, inclusief mijn bankrekeningnummer, laten verwijderen. Onlangs is er ook €35 van mijn bankrekening afgeschreven via ADYEN NV naar Care.com, zonder mijn toestemming of medeweten. Het feit dat er geen recente boekingen zijn gemaakt, en mijn kinderen inmiddels ouder zijn en geen oppas meer nodig hebben, benadrukt de noodzaak om mijn account te annuleren en te verwijderen. Met vriendelijke groet, Farah

Good morning, I noticed an error in my driver's license birth date for the background check. It should be May 7th, not the incorrect date currently listed. Sierra Simmons will request another DMV background check to fix this. I kindly request access to my account to address this issue promptly. Sterling Infosystems.inc advised contacting care.com to redo and correct the date of birth for the DMV check, which Sierra Simmons will cover. I have had numerous successful background checks with care.com over the past decade and need to resolve this swiftly. I appreciate your assistance. Thank you, D.S.

Good Morning, I recently discovered that my driver's license shows the wrong birth date. It should read May 7th. Care.com has frozen my account because of this mistake, preventing me from correcting it or paying for a new DMV background check. I have been a loyal paid member for over a decade and have never encountered issues with previous background checks. Sierra Simmons will be organizing another DMV background check for my driving record, and I kindly request access to my account to rectify this error. I contacted Sterling Infosystems Inc., who advised me to reach out to care.com to redo the DMV background check with the correct birthdate. Sierra Simmons will cover the costs for the new check. I have consistently undergone background checks via care.com without any complications over the past 10 years. I am eager to resolve this matter promptly but require access to my account to do so. Thank you for your assistance. Best, Diane (Dyana) S.

I experienced issues with your support icon. I was disconnected five times when attempting to use it, wasting 30 minutes of my morning. Additionally, your company email seems to be malfunctioning. I will need assistance; otherwise, I might have to report to the Attorney General and consumer reports. -Roseanne Greenfield I have no phone access, so please refrain from calling, email only. I joined Care.com around six weeks ago, and when I urgently needed assistance for my dad, no caregivers were available. After a week of searching, only one person with mismatched hours was found, forcing me to seek help elsewhere. Today, I revisited the site and want to cancel my subscription due to the lack of availability when needed. I struggled for hours but couldn't find a suitable caregiver from your list. I hope for a refund and cancellation as nobody worked out for my situation. Thank you for addressing this promptly. -Roseanne Greenfield

The support icon on your website is not functioning properly. I encountered disconnections five times, causing a waste of my morning. Additionally, the company email seems to be malfunctioning. I am feeling compelled to escalate this matter to the attorney general and consumer reports if I do not receive assistance promptly. My name is Roseanne Greenfield. I do not have access to phone calls, so please communicate with me via email only. I registered on Care.com approximately six weeks ago, although I can't recall the exact date. Unfortunately, when I urgently needed assistance for my father, there were no available caregivers listed on your platform after a week of searching. This situation forced me to seek help from elsewhere. Today, after revisiting the website, I noticed multiple caregivers have left contact information, but it is now too late. I struggled for hours trying to find a suitable match from your platform, but none of the contacts worked out. I am requesting a refund and cancellation of my subscription due to the lack of available caregivers when I needed assistance. Thank you for processing my refund and canceling my subscription promptly. My name is Roseanne Greenfield.

Last Sunday night, I received a message from CareLinx.com regarding a potential candidate for a job. While trying to reach out to them, I mistakenly got linked to Care.com without realizing it. After realizing this error, I went ahead and canceled my account. Believing I had successfully completed the process, I checked my email only to find a message from Care.com confirming my account cancellation. I would like Care.com to assist me in either restoring my account if feasible or providing guidance on how I can go about restoring it.

I have subscribed to access background checks for caregivers for my mother's care. Despite the long delay and approval process for the background info request, I still couldn't view it. It seems there are fees on both sides, where caregivers pay for their background checks, and users pay to view them. I'm frustrated as even after payment, I couldn't view the necessary information. Due to these setbacks, I couldn't find suitable help through the platform as expected. I'd like a refund for the June subscription fee as I have cancelled it due to these ongoing issues. Thank you for your help in advance.

Hello, I purchased a premium subscription 3 months ago and despite receiving a discount for that period, I haven't used the service much. I've encountered difficulties searching for people on care.com, which made finding a babysitter for my 2 autistic children stressful. I posted a job offer that was deleted, and my attempts to find a recommended babysitter were unsuccessful due to search limitations. I would like to cancel my account as I haven't utilized it and was charged the full amount, although the payment is still processing. Could you consider refunding me as a one-time courtesy? Please advise on the next steps. Thank you, P. Stackhouse

Hello, Upon my return from Michigan in [redacted], I signed up for Care.com. I wanted to share some details about the challenges I faced leading up to my membership. During my stay in MI, I was supporting my Stepfather who had been diagnosed with terminal lung and brain cancer, providing assistance to my overwhelmed mother. After his passing, I was hospitalized for sepsis and dealt with lingering health issues including skin conditions and PTSD. I found it difficult to secure assistance through Care.com despite attempting to connect with suitable individuals. Unfortunately, I encountered login issues and communication problems with potential helpers. This situation caused me unnecessary stress, eventually leading to my hospitalization in August. I believe having reliable help could have prevented this escalation. I am requesting a full refund of my membership fee and ask that Care.com halt any attempts to charge my VISA for renewal. The current process feels unfair and lacks the support I was seeking. Sincerely, Kim

My account has been inactive for a while, but I haven't canceled it. I want to reactivate it, but when I attempt to log in, I keep getting prompted to update my security clearance by paying for it. This renewal was supposed to happen automatically each year, but it seems it didn't go through this time, possibly due to my linked card expiring or changing its number. I'm willing to pay again but have been stuck on this update page. After struggling for four days and receiving unhelpful responses from emails, my husband discovered a way to update my credit card information. I did this yesterday, waited overnight for the process, but today I'm still unable to access the site. Despite updating my current credit card, the page remains stuck after clicking on "purchase," preventing me from viewing the full site. Any assistance would be greatly appreciated.

I subscribed to care.com in May [redacted] to find caregivers for my mother. I believed the subscription included premium features such as conducting background checks on potential caregivers. After reaching out to a few candidates, I discovered my account had been terminated. I received an email from both care.com and Sterling regarding background check information. This left me confused, as I was under the impression I could background check caregivers, not myself. Despite contacting Sterling in June and July for my background check, I have yet to receive it. I am puzzled by the account termination and have involved my lawyer. Prior to joining, I underwent a comprehensive background check for a top [redacted] company. I seek assistance from care.com and Sterling to resolve this issue promptly and clear any misunderstandings. Thank you for your attention to this matter. Chris H.

When I applied on care.com and tried to pay for the background check, I encountered an issue with my credit card processing. Despite seeing the error message, stating a problem with my payment, I tried changing my zip code to see if that would help. However, this resulted in multiple charges to my account. As per the order summary, payment should only be taken upon passing the background check. I am currently awaiting a resolution and a refund for the extra charges. The lack of customer service availability on care.com is frustrating as I cannot reach out directly to address this matter with them. I hope my bank can assist in resolving this issue promptly.

I am facing difficulty resolving a simple issue on care.com. I am trying to sign into my account created over a year ago, but the system keeps indicating my password as incorrect despite it being saved. I attempted to reset the password manually by clicking on the "forgot password" option, but I am not receiving the reset email after multiple attempts, including checking my spam/junk folders. Unfortunately, I cannot contact customer service without signing in, which is the problem I am facing. I just need to reset my password to access my account for work. I hope to receive assistance promptly. Thank you.

I need to report a serious issue with one of your dog sitters. They have stolen from me, damaged my property, let my dogs ingest their medication, causing me to seek veterinary care. The sitter has shown neglect and my dogs suffered while I was on holiday. I have emailed with no response. I urgently need a manager to call me since I cannot reach anyone by phone. This sitter must be stopped from caring for other dogs; it's a safety concern. Essex Police are already involved. Please contact me at your earliest convenience. Thank you.

I signed up for Care.Com in the summer of [redacted] to find a teacher for my pod during COVID. I canceled in September [redacted] when I no longer needed it due to having a nanny. Although I had been a long-time customer in the past when my children were younger, I recently discovered that I have been charged $[redacted].00 for a premium subscription despite not using the service. The cancellation process made me realize how cumbersome it is, with multiple confirmations required. I have documented this charge and request a refund for this unauthorized fee. I plan to seek legal advice and report this to the Better Business Bureau. I am Jennifer Y., reachable at [redacted] or [redacted], and I expect a response regarding the refund.

I would like to request the reversal of the last two charges on my account: - $74.85 - $43.95 Unintentionally, I signed up for two Premium memberships using different email addresses: - [redacted] - [redacted] I canceled one of the memberships OVER A MONTH AGO, not realizing I had two separate accounts for the same service. However, I have still been charged for both memberships. After my initial cancellation, I was charged $43.95, and I recently discovered I was charged another $74.85 for the SAME membership under the other email address. Since the profile pictures, search activities, and billing details are the same, I believe Care.com should have identified this issue. There has been no activity on both accounts for months. I have attempted to cancel both memberships once again. Please acknowledge the cancellation and refund these charges. Thank you, L. Jeffrey [redacted] / [redacted]

While creating my care.com account, I encountered an issue with the background check payment not going through. Despite entering the correct information, the payment was rejected multiple times, only to find out later that my bank account was charged eleven times for the $18.99 fee. I attempted to resolve this over the phone but was unable to speak with a representative. I urgently need these charges reversed as I expected a single $18.99 charge, not nearly $[redacted]. I received a message stating there was an issue with my credit card information and to contact my bank or card issuer, which I find unacceptable given the circumstances. I'm frustrated and seek a prompt resolution before taking further action.