Burger King Customer Service Issues

I placed an order through the Burger King app and waited for my mozzarella sticks and fries. Upon receiving my order late at night, I noticed the mozzarella sticks were extremely old, with brown cheese. I have photos to provide as evidence of the poor quality. This situation is concerning, as I even shared some with my 1-year-old son. While we were fortunate not to experience any health issues, this is unacceptable and raises questions about food safety standards. I would appreciate guidance on how this can be resolved, as serving spoiled and old food is not appropriate, especially when it involves serving children.

Subject: Disappointing Experience at Dawsonville Burger King To whom it may concern, I am writing to express my extreme disappointment with the service I received at the Dawsonville Burger King recently. I had ordered a large Whopper value meal at the drive-through, but when I opened my bag at work, I found out that I was given a chicken meal instead. Not being a fan of chicken, I couldn't eat it and couldn't immediately return to the restaurant. Despite trying to contact the Dawsonville Burger King multiple times with no answer, I finally reached out to an online chat bot named Jessica who offered me a $10 coupon as compensation for the $11.19 meal I never received. However, I faced difficulties in redeeming the coupon later as promised, leaving me feeling neglected and emotionally drained. I understand mistakes can happen, but the lack of accountability and proper customer service was disheartening. I felt vulnerable and disregarded throughout this experience, which only added to my existing financial struggles and embarrassment. I hope this feedback leads to improvements in customer service at the Dawsonville location and would appreciate a sincere apology, a refund for the meal, and assurance of better service in the future. Thank you for your attention. I am willing to provide further details if needed. Sincerely, J. C.

I visited the restaurant at 11:30, placed my order, paid, and waited. When I inquired about the delay, the staff assured me they hadn't forgotten about me. Unfortunately, customers who arrived after me received their food first. On realizing my order was neglected, I requested a refund. The manager, identified as a woman, was unhelpful and displayed rudeness throughout the interaction. She eventually found my order untouched and acknowledged the mishap. Despite her assurance of refunding my debit card, I insisted on a cash refund. The manager’s behavior was unprofessional, rude, and downright disrespectful. I left the establishment at 12:24, nearly an hour later, without any meal and feeling mistreated. In contrast, the young cashier's behavior was pleasant and she attempted to assist within her capacity, acknowledging the manager's inappropriate conduct. This incident transpired at the Paris Texas store, and the manager failed to offer an apology for the prolonged wait, exhibiting a lack of accountability for the service lapse.

I am seeking assistance in reinstating my position at the Navarre, Florida location. Unfortunately, I was terminated due to refusing inappropriate requests from the former manager, Monty. I am passionate about my work and am eager to discuss the possibility of returning to my role. I encountered issues with my final paycheck being incomplete as my hours were not accurately recorded by Mr. Monty as they should have been. This situation has caused me financial strain and I am hopeful to rectify this matter promptly.

Earlier this week, I placed an order at Groton Burger King for $20. The order was charged to my credit card through the app, but unfortunately, it got sent 34 miles away to the Portland store in Connecticut. I didn't receive my order. Instead of a $5 crown card gift certificate, I would like a refund since I paid for the order and didn't receive it. Please rectify this. My name is Leroy Tift, and I live at [redacted] Long Hill Road in Groton. You can reach me at [redacted].

Subject: Concern Regarding Recent Visit to Burger King Triangle Lakeside I recently visited the Burger King location at Triangle Lakeside on August 8th, [redacted]. I ordered 3 100ml ice creams and was quoted a price of £9.46 by an employee named Luke. Upon realizing discrepancies in the price, I requested the receipt, which had not been provided initially. When the receipt was finally provided, it showed an additional item (MD Frozen Electric Lemon) priced at £3.49 that I had not ordered. After addressing this with the staff, the amount was refunded, but this experience left my wife and me feeling upset and taken advantage of, especially as elderly patrons looking to treat our grandchildren. While our previous meal at the same location was satisfactory, this incident has dampened our overall impression of Burger King. I felt compelled to share this feedback in the hopes of preventing such occurrences in the future. While I may not receive a response, I wanted to express my disappointment and frustration with this situation. Thank you for your attention to this matter. Sincerely, David Croft

Hola, espero que estén bien. Ayer alrededor de las 8:45 p. m., compré una hamburguesa número 2 en el autoservicio y descubrí un alambre a la mitad de la misma. Volví al local y el gerente me ofreció una hamburguesa más grande o la devolución del dinero. Esto ocurrió en Anaheim, en Euclid. Estoy preocupado por haber ingerido parte del alambre y tengo una foto. Necesito una pronta respuesta a mi solicitud, de lo contrario buscaré otras opciones. ¡Gracias!

I visited my local Burger King and attempted to order the special deal of two double cheeseburgers for $5.99, but was informed it wasn't on their menu, therefore denied service. After retrieving my active coupons at home, I returned to the store and spoke to another supposed manager. Despite presenting my coupons, I was once again told the deal was not available. An impolite employee even refused me service with the coupons. Consequently, I feel this store is poorly managed and losing revenue, especially compared to the McDonald's nearby, which is thriving. I am disappointed by the service received and plan to share my negative experience with others. It's evident why this location is facing a decline in customers, and it's truly unfortunate.

While in the drive-thru, I encountered a situation where I was the only car waiting, yet I was asked to hold on upon reaching the order point. After around 5 minutes, when I inquired, I was instructed to wait further. Upon pulling up to the window, the person who identified as the manager insisted I return to the line if I wanted to place my order. This isn't the first time this has occurred at this specific location. My name is Tony Timmons, and you can reach me at [redacted]. I eagerly anticipate your swift reply. Thank you.

I am displeased with the customer service experience. Instead of resolving my issue, the agent offered me a coupon when all I wanted was a refund on my card. I specifically avoided the automated system to speak with a representative, only to receive a coupon, not the assistance I needed. The lack of a real agent has frustrated me, and I simply want my money back as I don't frequently visit Burger King and cannot use the coupon due to issues with their fryers. I am becoming increasingly frustrated and hope for a prompt resolution with a refund instead of a coupon.

While I was at work, the General Manager instructed me to clock out, accusing me of being under the influence which was not true. She didn't request a drug test but told me to go home in front of my coworkers. I had been emotionally distraught due to the recent passing of my grandmother, causing me to have sleepless nights and cry continuously. Despite my attempts to explain, she didn't listen and it feels like she targeted me unfairly. I'm considering taking legal action against Burger King for their unfair treatment. I don't feel comfortable returning to work under her supervision as she didn't give me the chance to prove my innocence by taking a drug test.

I recently visited your establishment with my father, who is a Vietnam Veteran, and we were disappointed to not receive a military discount because he didn't have his ID with him. We had just come from the ER, and he accidentally left his wallet at home. We were hoping for a small gesture of appreciation, especially since he was proudly wearing his Vietnam Veterans hat at the drive-thru. We chose Burger King over McDonald's, expecting a bit more understanding given the circumstances. He deserved the discount without having to prove his service during a difficult time.

Good morning, I parked at Buerguer King on 99 SW [redacted] Ave [redacted], had a meal, and then visited DDS Discount. After only 30 minutes, the manager called the tow truck to take my car without any clear reason why I couldn't park. When I inquired, the gentleman was disrespectful, so I contacted the police. When I spoke to the manager, her response was unsatisfactory. The food was poorly made, the fries were overcooked, and the manager lacked professionalism.

I purchased a crispy chicken sandwich that turned out to be drenched in grease, ruining my brand new car's leather seats. There is no contact number for complaints, and I am extremely upset. Please provide a refund of $14, at the very least, to address this issue. I expect a prompt response from a customer service representative today. Thank you.

I placed an order through the app from a restaurant, but they are refusing to give me the food I ordered, claiming they don't have it. I urgently need the food and cannot wait for a refund to reorder. Due to medical reasons, I cannot delay my meals. The manager's behavior was very rude, disrespectful, and unprofessional. I have experience working for BK and even had corporate representatives fly out to meet me due to positive feedback. I value good customer service, and this manager is not suited to deal with the public, especially in a management role.

I was at Burger King on Saturday at [redacted] 27th Street in Milwaukee, WI, at 2:15 pm. The manager, a lady, threatened to harm me and expressed frustration with customers. I asked her not to speak to me like that, but she continued to provoke me. I filmed the encounter on my phone, and when she noticed, she went to the back. As I left, she followed me outside with a weapon in hand. This situation is serious, and I request assistance immediately.

Hello, this is Burger King in Rantoul, Illinois, with the ZIP code [redacted]. I would like to bring to your attention that a situation occurred at our drive-thru where a car was left waiting for 30 minutes without receiving service. Despite a full parking lot, no employees attended to the customer at the window until they eventually left. To clarify, there were only two cars parked at that time, both belonging to employees, and only two staff members were working inside. We appreciate your feedback and will investigate this matter promptly to ensure our customers receive the service they expect. Thank you for bringing this to our attention.

I recently visited the Sparta MI location drive-thru and purchased 2 #9 chicken sandwich meals with onion rings. Unfortunately, upon arriving home, I realized one order of onion rings was missing. Despite waiting patiently behind three cars, this issue seems to occur frequently. Considering the price per meal, I feel compelled to address these mistakes. My visit was on 8/25/23 around 7:30 pm. I kindly request that, at the very least, two complimentary meals be provided to compensate for the extended wait and missing item. Thank you.

The Burger King in Elk River seems to be severely understaffed with only two employees working daily. This led to a long wait time of about 30 to 35 minutes for my fast food order. When I inquired about the delay, I was informed that the manager's name is Jordan. I plan to reach out to Burger King regarding this issue as it appears the manager may have reduced employee hours to a problematic level. The prolonged wait for basic items like a Whopper Junior, five dollars meal deals, and small onion rings is unacceptable. The slow service caused frustration for other customers as well, prompting some to leave without ordering. Despite the friendly service from the staff member, the extensive wait time does not align with the concept of fast food.

I had a pick-up scheduled for August 29, [redacted], at 5:49 PM with a total charge of $10.57. The order was mistakenly sent to [redacted] Highway 20 in Buford, [redacted] instead of the correct location at 7 East May in Winder, GA [redacted]. Upon realizing the error caused by the Burger King app, I tried to rectify it to the correct Winder location but instead ended up placing another order at the wrong location. As a result, I now have two transactions on my card for the same order from two different stores. I am requesting a refund for one of the transactions back to my account immediately. Despite several attempts through the app to resolve this issue, I have not been successful. If necessary, please contact me at my phone number [redacted].