British Airways Customer Service Issues

As a retired BA staff member, I booked a roundtrip flight from LGW to BGI for November 28th, returning on December 17th, [redacted], using the staff hotline for my wife and me. The booking reference is KHFK5G. My wife will not be traveling to Barbados, so I'd like to cancel her ticket while keeping mine. I contacted the Hotline Help Desk to inquire about a refund for my wife's ticket but was informed that I need to reach out to the British Airways Call Centre at 0[redacted]. Despite numerous attempts over several days, I have been unable to get through. I kindly request assistance in obtaining a refund for my wife's ticket, even if it's just for the taxes and service charges. Thank you. Nicholas Tovey, Former Staff No: [redacted].

Dear team, I have reached out four times since booking a holiday with you on 06/10/21 regarding an outstanding voucher for £[redacted] under reference - NBW4EC that was not applied by the salesperson. Richard Russell and I both had two vouchers each at £[redacted], but the salesperson only applied one, resulting in an incorrect outstanding balance of £[redacted] on the BA app. The holiday was booked on 06/10/21 with reference - OTG 3B4. Despite my multiple calls and emails to apply the voucher, it has not been done, causing frustration as I've been waiting for a resolution. I have been a loyal BA customer for over 30 years and have never encountered such poor service. I kindly request a call to rectify this issue promptly. I just want the correct outstanding balance of £[redacted].45 due in May [redacted]. Thank you for addressing this matter. Regards, Christina Yianni.

I missed my flight on 28/10/[redacted] with booking reference O3YDC7. I lost my luggage with my travel documents, delaying my transit to the airport. Despite numerous attempts to contact British Airways, I couldn't reach customer service. Upon arrival at 5:00 pm, all BA staff had left for the day. My 3:50 pm flight had already departed. I traveled to London by train for my 10:25 pm flight to Abuja. Due to delays, I arrived at 10:05 pm, but no one was available to assist me. I stayed overnight at the airport but couldn't find help the next morning. When BA staff returned, I was informed I was a 'no-show' and couldn't claim my ticket. Despite explaining my situation, I was told it was company policy. I had to purchase a new £[redacted] ticket from London to Lagos. I ask for a review of my case as I was at the airport on time but couldn't find assistance, causing me financial distress. Thank you for your anticipated assistance.

I had booked a flight for the 29th of October from Frankfurt to Mexico City with a layover in Dallas through British Airways and American Airlines. However, upon arriving at the airport on the 29th, I was informed by American Airlines that transit through the U.S. without a visa or being a permanent resident was not possible. This came as a surprise as the only instruction given in the emails I received after booking was to apply for ESTA, which I did. Unfortunately, due to a strike, there was no one from British Airways available, and I had to address the issue with American Airlines as I booked through their website. In the end, I had to purchase a last-minute ticket at a high cost. I am seeking a refund for the original flight that I was unable to take.

Hello, I received my 2nd dose vaccination on April 17, [redacted]. Initially, I did not receive the certificate. Upon requesting it a week later, I was instructed to take a screenshot of the system's display. On November 8, [redacted], when I tried again for the certificate, they mistakenly updated my 2nd dose vaccination date as November 8, [redacted], instead of the correct date, which is April 17, [redacted]. I have a trip to the USA scheduled for November 12th. Any suggestions on how to proceed would be appreciated.

I will be traveling to the USA shortly and need information regarding the attestation forms for vaccination status issued by BA needed for entry. I am unsure about this process. The BA website states that the forms will be provided. My booking reference is NMYX3U under the lead passenger name Kettley. If this forum is not the appropriate place for my question, please direct me to the right place or provide an address for inquiries. Thank you, Stephen K.

I recently booked a holiday package via the British Airways website, and I noticed that my son's name was auto-filled incorrectly. I have been trying to contact Customer Service to rectify this error, but the line has been consistently unavailable. It's frustrating because I urgently need to update my son's details and add API. I would appreciate it if someone could assist me promptly.

I have a flight booked for tomorrow, December 11, [redacted], from Larnaca to Heathrow departing at 19:25 with flight number BA0663 for both myself and my wife. My name is Christos Evripidou, and my wife's name is Angela Giallourou. Our booking number is QBOQOC under the surname EVRIPIDOU. When attempting to check in online, I received an error message stating, "We are sorry, your online check-in can't be completed right now. We may not have been able to verify your health documentation - check travel and entry requirements here." The message advised us to proceed to the airport with the necessary documentation to check in and collect our boarding passes. Both my wife and I have completed the passenger locator form, with a Non-Red List status and Verified Full Exempt vaccine status. I am seeking assistance to understand why I am unable to complete online check-in.

I'm seeking assistance with a canceled flight experience involving multiple airlines, British Airways and American Airlines. My journey from Budapest to Orlando, with a layover in London, was disrupted with no prior notification. British Airways informed me that my American Airlines flight, AA [redacted], was canceled and provided limited guidance as there was no American Airlines desk in Budapest. I faced challenges contacting the airline due to long wait times and uncertainty about available flight options. Forced to make alternative arrangements, I used American Airlines frequent flyer miles and paid $[redacted].67 to secure a different flight path through Philadelphia to Orlando. However, American Airlines is disclaiming responsibility citing British Airways as the operating carrier for the canceled flight. I am in need of assistance to address this situation appropriately.

Hello, I travelled from Accra to London and then Munich on November 13th and 14th. My booking reference was RWCM6C. We departed Accra late, causing me to miss my connection to Munich. I was placed on flight BA [redacted], extending my 12-hour transit to 18 hours, resulting in missing 2 business meetings. However, that is not the reason for my message. My Tumi on-board roller bag was taken at Heathrow gate A20 by 2 agents and placed in the hold. They mentioned a quota for 16 rollers in the hold due to a full flight, deeming my bag too large. My bag had traveled extensively in the business class cabin before being taken before boarding BA952. Notably, there were other similar or larger bags in the business cabin. Upon observing the flight, I noticed ample space for additional bags in the business cabin. I am questioning why I was singled out and compelled to check my bag. Could this be due to my age? My BA number is [redacted]0. Despite being a BA Gold member for years, I am reconsidering my travel options from Toronto to Africa and Europe. As the Chief Operating Officer of a mining company who frequently travels, I do not tolerate disrespect or discrimination. Regards, Dave Anthony

I have a booking reference number OW2WAV for three flights scheduled for June [redacted] from JHB to LHR. Due to Covid-19, we received a voucher valid until April [redacted]. The names on the tickets are: - Monica Baart - Diane Horsten - Kemble Elliott Unfortunately, Kemble suffered a severe brain aneurysm and stroke in December and is currently on a long road to recovery. As teachers, we were planning to attend a training session in Birmingham organized by Dialogue Works, which was postponed due to the pandemic. Our schools, who initially sponsored part of the trip, are now requesting reimbursement since it seems improbable that we will be able to travel to the UK from South Africa, especially now that we are once again on the Red list. I am seeking advice on how to handle this situation. Your insights and assistance would be greatly appreciated. Thank you.

British Airways is experiencing significant difficulties. I missed my flight because I couldn't check in at the airport due to a system error. The staff at the counter attempted to assist me for over an hour, but I was unable to obtain a boarding pass. Consequently, I am now in need of a new flight. I have contacted the airline's customer service hotline multiple times, facing lengthy wait times and automatic disconnections after 30 minutes on each call. The fact that I am being charged for this subpar service is unacceptable. I urgently require assistance. The current service level is extremely poor and borders on disrespectful. When I tried to change my flight just one day after booking, I encountered difficulties with the website and struggled to reach a representative by phone for four days. By the time I was able to connect with someone, the fare difference had increased significantly, making it too costly for me to modify my booking. I am extremely frustrated by the waste of my time, money, and energy. The stress from these issues has even impacted my mental health.

I had a terrible experience with my recent flight booking from Chennai to Vancouver with a layover in London. Unfortunately, the flight was delayed by two hours, causing me to miss my connecting flight to Vancouver. It was frustrating to wait for over 6 hours to have my flight rescheduled at the airport. Although a hotel room was arranged for me, I had to arrange my own transportation as no shuttle service was provided, leaving me out in the cold trying to get a taxi at 4 am. To my dismay, I was asked to check out of the hotel at 11 am, only to endure another long wait of 7 hours at the airport for the rebooked flight at 5:30 pm. This resulted in a total travel time of over 45 hours instead of the promised 25 hours by British Airways. The experience was filled with delays and inconveniences, leading me to regret choosing British Airways due to the high cost compared to other more efficient airlines. I will definitely avoid flying with them in the future.

Hello, I am traveling to London from Hungary on Saturday, December 4th. I recently received an email from BA asking me to select and complete my PCR test for when I land in London. I already have a PCR test scheduled, which I plan to enter on my passenger locator form. The BA email I received only allows me to book a test but doesn't provide an option to input my existing booking code. My concern is whether completing my passenger locator form with all the necessary information will suffice. Thank you.

Due to Spain's requirement for travelers over 12 to be fully vaccinated, my son Noah Brazier has only received one dose and cannot enter the country. Therefore, I am unable to travel over the Christmas period and would like a full refund for our booking. I do not want a voucher for future travel as our plans are on hold for the time being. Booking Reference: U6OJOX /Brazier x 3 £[redacted].86.

My inquiry pertains to our upcoming flights in September [redacted]. We have reservations with BA for flights from Malaga to LHR on September 10th, [redacted], followed by a connecting flight to Miami at 1400hrs on the same day. For our return on September 24th, the itinerary required two separate bookings due to system limitations. Could you kindly verify if we can check our baggage through for the entire journey from Malaga to Miami and vice versa on the return leg? We are both senior citizens in our mid-70s and this assistance would be greatly appreciated. Thank you, Neil Cornforth.

Hello, My name is Bruno R. with booking reference WVN5OH. I had booked a round-trip business class flight from Paris to Dubai with a departure on December 5, [redacted], and return on December 12. Upon checking the "manage my booking" link, I discovered two issues: my Dubai-London flight was missing, and my London-Dubai flight was canceled without any alternative solutions offered. I was unable to make any modifications through the BA website or the manage my booking option. I have been trying to contact three customer service numbers in France for the past two hours without success, even attempting a number in England, but it was also unproductive. I am very displeased with the lack of information provided and hope for a prompt resolution. If not, I will consider legal and administrative actions with the French and international civil aviation authorities, French competition authorities, and travel agency unions. Best regards, Bruno R. (+33) [redacted]29 [redacted]

My friend in Manchester messaged me today that my package has arrived in Lagos. I checked with the customs officer who confirmed its arrival. However, he requested a fee of #25,[redacted] for air delivery or #15,[redacted] for land delivery to my state. I explained I have a friend in Lagos who can pick it up, but he declined. Now, my package containing an iPhone, an Apple laptop, and £[redacted] is stuck there. I need assistance with this situation.

I want to express my gratitude to British Airways for the exceptional assistance I received at the Pre-Flight check-in for my flight BA [redacted] to the USA on November 22nd, [redacted]. At 86 years old and not tech-savvy, I mistakenly thought my Covid vaccine card was sufficient, only to find out I needed an NHS Covid Pass. The kind lady assisting me went above and beyond by creating an account with my NHS number, accessing the NHS website, and printing my Covid Pass for me. Her help was truly remarkable, and although I don't know her name, I am incredibly thankful for her dedication. -Norris H. S.

I booked a flight from South Africa to the United States via a travel agent. Due to the Omicron variant, I rescheduled the flight for a day earlier, which resulted in a 15-hour overnight layover at Heathrow. Sadly, Heathrow does not permit overnight stays, requiring entry into the UK, thus subjecting me to a 10-day quarantine and an additional cost of $[redacted]. This would cause me to miss my connecting flight to Austin, TX. When I requested a refund from British Airways due to these circumstances, they declined and only offered vouchers for a future travel date. Unfortunately, this is not feasible as we urgently need to reach the US.