British Airways Customer Service Issues

I am attempting to book a flight for my 15-year-old son from London to Scotland in two weeks. Despite his age preventing me from booking online, I am unable to reach the designated phone line, [redacted]7, to make the reservation. I have been trying all day, but the line keeps disconnecting with a message stating it is too busy. The 5 p.m. flight has passed, and I am concerned about the rising costs. How can I successfully book the flight?

Hello, I recently flew from JFK to Albania with BA for the first time since [redacted], and it was not a pleasant experience. Upon arrival in Tirana, my baggage did not arrive, causing frustration as we were there for a wedding and all our belongings were in the missing bag. Despite the airport not being able to deliver it, I had to arrange and pay $60 for a taxi to collect it on the next flight. On the return journey from TIA to JFK with a layover in LHR, our baggage did not make it onto the same plane, resulting in a delay and further inconvenience. The baggage claim process was chaotic, and the staff mentioned this was a common issue with bags from Tirana. The overall service, ticket prices, seating, and food were all disappointing. It's frustrating to pay for services and not receive the expected level of service.

I need help upgrading my flight. During payment, I encounter a payment card authorization request prompting to enter details requested by my bank, which I find unusual. Switching to a different card and bank yields the same result. Additionally, the PayPal option is missing. The message indicates completing details in a box on the left for the bank to verify the card, yet I cannot locate this box. Kindly advise on alternative payment methods. Booking reference: TEH3ZZ Thank you, Birgit Hoye

I have been trying to contact BA multiple times regarding my AVIOS flight which has been rescheduled three times without a return flight provided. I was transferred to the AVIOS team after an hour wait, only to have the call disconnected. I have spent numerous hours trying to reach them, with no success. It is incredibly frustrating that I am unable to speak to someone with authority to address these changes. Changing a flight without offering alternatives or communication is unacceptable. I am disappointed in the lack of customer service and the reliance on phone calls for assistance. What happened to the quality service BA is known for? The lack of clarity on their website regarding available support options adds to the frustration.

A few months ago, I made a flight reservation with British Airways to fly to Dallas, USA. I booked this trip to visit my daughter, who recently had a baby and is currently experiencing Postpartum Depression. When I arrived at London Heathrow Airport on September 11th for my flight, I was refused boarding to the USA due to travel restrictions. However, based on the President's Proclamation Act, travel restrictions should not apply to the immediate family members of US Citizens, and my daughter is a US Citizen and my only child. I would greatly appreciate your prompt assistance in this matter as my daughter needs my urgent support during this difficult time. Additionally, I need to return to the UK to resume work within 3 to 4 weeks after my Annual Leave ends.

I am unable to find the information I need, and requesting it via chat has not been successful. I am looking to use my Avios for a flight from Vienna to a southern country like Italy or Greece. Despite searching, I have not found available flights from Vienna that accept Avios. Can you provide me with a list of flights from Vienna and the corresponding days I can use my Avios? I have also attempted to locate a phone number in Austria or nearby without success on the website or the internet. When using "gethuman," I encounter difficulties as I am unable to input my phone number correctly, as it needs to start with 1 which is automatically entered. This has been a frustrating experience as I am unable to find a suitable contact to address my concerns.

Subject: Issue with Paying Flight Balance - Booking NZUSZ8 I recently received a notification requiring me to settle the remaining balance for my flight by midnight tonight, 2.10.21. Upon trying to make the payment online through the provided link, I encountered a persistent error prompting me to enter the 3-digit security code located on the back of the card. Despite multiple attempts with different cards, I was unable to proceed. After reaching out to the customer service numbers - [redacted] and [redacted]7 - I faced difficulties in connecting as the latter kept disconnecting, leaving me frustrated. I am currently on the phone with the initial number, seeking assistance to resolve this payment issue promptly to avoid any potential cancellation of my booking. Warm regards, Glen D.

During my recent trip from Chicago to Zagreb with a layover in London, my travel experience was marred by numerous flight delays and poor customer service from British Airways. Initially, a long delay on the tarmac in Chicago caused me to miss my connecting flight in London. Despite having ample time to reach my next flight, further delays due to mechanical issues made me miss the rebooked flight as well. Upon seeking assistance, both the flight attendants and customer service representatives were unhelpful and provided no solutions. After waiting in a queue for over three hours, I was informed that I had already missed the rebooked flight. Subsequent attempts to contact customer service proved futile, with long wait times and unhelpful responses leading me to a dead end. The lack of support and concern from British Airways staff during this ordeal was truly disappointing. I have lodged a formal complaint with British Airways, but the whole experience has been frustrating. An urgent resolution to this matter is necessary.

We purchased a ticket for a connecting flight without realizing that the connection had departed before our first flight arrived. Surprisingly, the British Airways agent did not inform us when we booked months in advance. We only discovered the issue the night before departure. After changing the flight time, we barely made it for the second flight. Despite assurances from the agent, we missed the boarding. Upon contacting the agent, we were advised to apply for a voucher and rebook. The delay caused us to miss another flight, resulting in a significant increase in cost for the next available option. Sadly, there seems to be a lack of quality control to prevent such mismatched flight schedules.

I recently booked a trip from Jersey to Gatwick to Kos (booking reference: TGERG5) through BA's website. Unfortunately, our flights have been changed to Heathrow. I tried to cancel the domestic flights as our return to Heathrow arrives very early at 0.50 in the morning, making it expensive to travel to Gatwick for our connecting flight to Jersey. After contacting BA, I was informed to speak with a BA agent. Despite several attempts where I was disconnected after waiting for 20 minutes each time, I reached out to the Jersey BA travel agent who stated that cancelling the domestic flights would result in the entire holiday being cancelled. I am unsure of the next steps to take and I am disappointed with the service provided. I am considering visiting my local BA travel agent instead of booking online in the future. My preference is to only cancel the domestic flights and keep the flight and hotel in Kos. If that is not possible, I would like to change the early morning flight from Heathrow to Jersey to a later one to minimize travel between airports. Your assistance in resolving this matter would be greatly appreciated.

I made a booking error for a flight from Heathrow to Manchester Airport on August 27, [redacted], resulting in both seats booked under my name. British Airways refused to let me board even after offering to pay to correct the mistake. An employee at Heathrow promised to send flight vouchers for a future BA trip, but I never received them despite multiple follow-ups. BA staff deny any promise was made and dismiss my requests for the vouchers. The staff suggested tracking down the person I spoke with, which is impractical. As an NHS worker, I cannot afford frequent flights and was looking forward to visiting my nephew in Manchester. Disappointed by the lack of assistance, I am certain I will not be booking with BA again.

Regarding my recent flight BA [redacted] from London to Delhi on October 9th, [redacted], I would like to address an unpleasant experience I encountered onboard. Seated in 21C, I observed disruptive behavior from passengers in row 20B, C, D, F. They displayed disrespect towards the female staff by making derogatory comments. Passenger 20D was particularly bold and inappropriate, continuously staring and invading my personal space. The individuals in 20B and 20D were also caught smoking in the restroom, showing a lack of concern for regulations. Despite feeling uncomfortable, I failed to report it promptly, regretting my decision afterwards. I urge fellow travelers to speak up against such behavior, emphasizing the importance of mutual respect and dignity. I believe actions should be taken by British Airways to address this issue and ensure a safe and respectful environment for all passengers.

I am struggling to reach you by phone to cancel my reservation WFYSV3 from Miami to Heathrow for November 26th. I have recently been diagnosed with "Interstitial Pulmonary Fibrosis, sarcoidosis with chronic hypersensitive pneumonitis = chronic cough," which has caused permanent lung damage and will deteriorate my health. I have been prescribed a German drug, OEV, to slow down the progression of the scarring in my lungs. However, the side effects, such as diarrhea, nausea, and vomiting, make flying challenging based on my doctor's recommendation. Due to these health issues, I am unable to travel and request a refund of $[redacted].94 charged to my credit card on April 9th. I have a letter from my doctor and other documentation available upon request.

Hello, I attempted to contact your customer service line but experienced extended wait times. I am reaching out via email for assistance. Our household Avios account number is [redacted]5, with a balance exceeding [redacted],[redacted] Avios. Additionally, we hold several Companion Vouchers, one of which expires on January 24th, [redacted]. My spouse and I are contemplating a trip to the Caribbean in early January and seek guidance on utilizing the Companion Voucher and Avios to book flights and a mid-range hotel from Jersey. Although Antigua was recommended by a friend, we are open to suggestions as first-time visitors to the Caribbean. We are willing to explore Premium Economy or Business Class options but understand availability might be limited at this stage. I would appreciate any recommendations for hotels. Our planned duration is 10-12 days in early January, preferably starting around the 7th but with some flexibility on dates. If a phone conversation is preferred, kindly reach out to my wife, Judith, at [redacted]1, as she manages our travel arrangements. Thank you for your anticipated assistance. Best regards, Robert de la Cour

Subject: Request to Cancel Booking on Flight BA [redacted] from Dublin to London Dear British Airways, I am reaching out to request the cancellation of my booking for flight BA [redacted] from Dublin to London Heathrow on October 14th under the name Ms. Ann Duncan. The booking reference is SWUUD9. I have made numerous attempts to cancel this booking online but have encountered messages stating that it is not possible to do so through the website. Additionally, my efforts to contact your customer service via phone have been unsuccessful. I have faced long wait times on hold, experienced disconnections, and have not been able to speak with a representative after several attempts. I would greatly appreciate it if you could assist in canceling my reservation for the mentioned flight. Kindly confirm the cancellation once it has been successfully processed. Thank you for your attention to this matter. Sincerely, Ann Duncan BA Executive Club number [redacted]2

Yesterday afternoon, when my family and I arrived at the airport, we encountered an issue during check-in. Two of us had taken a PCR test, while one hadn't because we were advised by the testing facility that it wasn't necessary. Unfortunately, we were informed by the check-in staff that we couldn't board the flight because one person hadn't taken the test. The staff advised us to reschedule the flight through the original booking company and also suggested getting the test done for the individual who missed it. The next day, we attempted to book a new flight for Friday for Zahida E. and Sufiaan E., but Zubia E. wasn't confirmed as she was booked separately. They recommended reaching out to British Airways to ensure Zubia E. is on the same flight, as we are all family members traveling together.

The UK government has updated the Covid-19 travel regulations, allowing children under 17 from approved proof of vaccination countries, like Nigeria, to travel without a pre-departure Covid-19 test. Despite this, my 12-year-old daughter was not allowed to board her flight from Abuja today, as the airport staff insisted on a Covid-19 vaccine certificate for her. Children worldwide are not vaccinated for Covid-19, making this requirement unreasonable. I referred the staff to the updated regulations on gov.uk without success. My daughter is now stranded in Nigeria and feeling scared. I attempted to contact customer service, but they were unhelpful and discourteous. I had to arrange emergency care and accommodation to ensure her safety.

Booking Reference: J58GSD Passengers Michael D. & Suzette K. are requesting to change their Tampa to LGW flight from November 24 to November 17. They would like to keep their pre-paid seats or similar aisle seats. Despite the website indicating no change fee for bookings from March 3, [redacted], onward for travel until August 31, [redacted], they are experiencing difficulty changing the booking through Manage My Booking. They have attempted to contact customer service by phone multiple times over the past three days, getting disconnected after being on hold for more than an hour each time.

I purchased an e-ticket from BA online using my bank debit card on April 5, [redacted]. However, I did not receive the confirmation or booking details via email because I suspect I may have entered the wrong email address. I have been struggling to get assistance from BA to locate my ticket and resend the information. When speaking with their customer service, they requested the Booking number or flight details which I do not have. Despite providing my name, the transaction date, and departure date, they were unable to assist me. I was directed to the website to file a complaint, but encountered the same hurdle of needing booking information I don't possess. I am in urgent need of help as my departure date is approaching rapidly.

My Executive Club number is [redacted]5. British Airways canceled my flight from Sydney to LHR on February 4, [redacted], booking reference LDIUKY, which was made using a companion voucher set to expire in February [redacted] ([redacted]). I had already used other vouchers for different flights considering this one was in use. I'm now attempting to book a flight for October 9, [redacted], the first chance to utilize the canceled voucher, but it's not within the valid date range. I have a total of 6 flights booked with BA, including 2 with companion vouchers. Since the flight got canceled by BA, I believe it's fair for them to extend the voucher validity until October 9, [redacted].