Bradford Exchange Customer Service Issues

Hello, I'm reaching out regarding my recent order placed by my husband, Richard Labian. The item is associated with order number [redacted][redacted], as shown on my Discovery card statement. Due to my husband's disability, I am handling this matter on his behalf. Should you require further details or wish to check on the order, kindly contact him at [redacted] (home phone). Your assistance is greatly appreciated. Wishing you a lovely Christmas season. Thank you.

I only want to purchase one (1) Thomas Kinkade Crystal Santa with Train, not two. I received information that my initial order was unpaid, prompting me to go online to resolve the payment situation. However, I couldn't find a payment portal. Assuming the first order was void, I attempted to buy one more, but realized later it was still active. I hope this clarifies the situation. I am prepared to make immediate payment for one item.

I am experiencing issues with my order, number [redacted]4, and the tracking number AXL[redacted]. Despite providing the correct address, the package was returned to Sydney via Brisbane due to an insufficient address endorsement. I have been in contact with Australia Post, who confirmed the address discrepancy. This package is an important gift for someone special, and I have always had smooth transactions with Bradford Exchange in the past. I have reached out via email but have not received a response from Customer Service yet. It seems that the address error was made by Bradford Exchange, according to Australia Post. I am hoping for a prompt resolution to this matter. Thank you. - Barbara T.

I have placed an order for the USMC: Semper Fi Knife Collection in a display case, item number [redacted]. The first order number is [redacted]46 and the second one is [redacted]05. I am facing difficulties tracking both orders as they are not showing up in the Check Status section. My customer number is [redacted], and the payment for both orders has been charged to my credit card. I need assistance in locating these orders as I have not been successful despite multiple attempts. Thank you for your help. Respectfully, W. H. Harbour

I recently received a postcard in the mail from the return address at [redacted] N. Milwaukee Ave, Niles, IL [redacted]. It mentioned completing personal details, likely related to the "Pewter Eagle Tribute Box." I tried calling multiple times but couldn't reach customer service due to the automated system. That's why I'm reaching out via email. I wanted to share that my wife passed away on 12/24/20, she was my best friend, and I miss her greatly after being married for 47 years. The items I purchased over the past year were a tribute to her life and our time together. Your products have been wonderful, and I am very satisfied with my purchases. Please email me the information needed for personalizing the tribute box. My customer number is [redacted]06. Thank you, Harold E. Gordon.

I'm writing to address an issue regarding the credit I was owed for returning a Marine Corp hooded jacket with a zipper priced at $99.95. I returned the hooded jacket because my husband preferred a different style, so I ordered the USMC twill jacket #[redacted]01 for $[redacted].00. Unfortunately, the twill jacket was too stiff and heavy for my 80-year-old disabled husband. Despite several calls to your customer service, my refund for the hooded jacket was delayed due to card issues. It was only resolved last week. Now I wish to return the heavy twill jacket, regardless of the price, for a lighter option. I was informed it's past the 30-day return window, but this delay wouldn't have occurred if the credit process was prompt. I've faced difficulties such as being disconnected on calls and lack of assistance. I hope to exchange for a more suitable Marine Corp jacket.

I had a frustrating experience trying to purchase collectibles for Belinda and Mike, and then ordering a bracelet for my granddaughter, Charlie, which turned into a nightmare. I placed the order in early summer for her birthday in September, but it never arrived, despite being charged for it. I contacted customer service in late September to cancel the order, but it was still processed for Christmas. When I tried to resolve the situation, dealing with loud distractions at home, I ended up being charged for two items. I decided to try ordering from John Wayne's, but instead of what I ordered, I received two American icon guns. I am not willing to pay for these mistakes – I demand a refund for American Icon #84-B21-[redacted].7. I expect your delivery company to collect the item from me and provide a shipping label. If I contract Covid, I will hold you responsible for the inconvenience.

I received what was meant to be my order on February 3rd, only to discover that the package had been torn open and the item was missing. Specifically, Product # 01-[redacted]-[redacted], the "LOVES EMBRACE STACKING RING 8.5," was absent from the box. Despite all the paperwork being present, the ring was nowhere to be found. This was meant to be a surprise for my wife's birthday, so I am utterly surprised and disappointed by this situation. I reached out to the local post office, but unfortunately, they were unable to assist since the package had been delivered to the correct address. I feel let down by the lack of concern from our postal service. I have already sent an email to Bradford Exchange on February 3rd and have not received a response as of now. I would appreciate any assistance you can provide regarding this matter. Thank you for your attention to this issue. Sincerely, Frederick K.

Dear Suzanne Thomas, I am writing to address an issue regarding an order placed for a Rooster Atomic Clock. I originally ordered one clock over the phone in November, but received two instead. Due to circumstances with COVID, the package was not opened by my family for several weeks, which led to an extension on the return date. Once I returned to my family, I contacted Bradford to request a credit for the extra clock. I was told to return it and assured I would receive the credit. However, as of February 12, [redacted], I have not seen the adjustment on my billing. Despite multiple calls to customer service, the matter remains unresolved. I suspect there might have been confusion due to a fraud issue with my Visa card, which has since been replaced. I am a senior living with my children, and it is important for me to resolve this matter promptly. I appreciate your attention to this urgent concern. Sincerely, Carolyn Hadick.

I am having issues with the NBC shoe ornaments series. The first one arrived broken. After requesting a replacement, the second one also arrived broken. I asked for another replacement for the first ornament, making it the third attempt. I have called the customer service number multiple times, speaking with different representatives each time. I received apology letters dated January 28, [redacted], and February 23, [redacted], which seemed to confuse the returned items in the series. My concern is specifically with the first ornament, not the second. I am troubled by the inconsistency in service and worried about incorrect charges. I hope to speak with a consistent representative who can help resolve this ongoing issue.

Approximately 18 months ago, I ordered the Nightmare Before Christmas calendar. I recently received the final shipment, but unfortunately, I did not receive any numbers to go with it. Despite multiple emails to customer service, I did not receive any response or a working phone number until today. When I finally reached customer service after being on hold for over 20 minutes, they informed me that the item is out of warranty after one year, even though it has not been a year since the last shipment. Without the numbers, the calendar is essentially useless. I am frustrated by this situation, especially since I have been a loyal customer for many years. I still have one payment of $73.61 remaining, but I am willing to pay it once I receive the necessary numbers. I hope someone can assist me in resolving this issue promptly.

I need to settle the remaining amount due for 1 Bradford Exchange glass engraved cross with the message "All things are possible with GOD" on the wooden base that reads "Our LORD and Savior" on a small metal inset. My account number is [redacted]09. Additionally, I am requesting invoices for 2 more Bradford Exchange glass engraved crosses with wooden bases that were sent to me without my prior order. I have not received a statement for these 2 crosses. You can reach me at [redacted]

On September 18, [redacted], I placed an order for a stag with the order number #[redacted], and I was informed it would be delivered within 5 to 6 days. The order was actually for my father. However, upon checking my PayPal account, I noticed the payment was pending. Despite multiple attempts to contact you via phone, I have not received any response. Due to my father's dementia, he mistakenly had my brother place a second order for the same stag on October 1, [redacted], with order #[redacted], believing the first order had not been placed due to a delay. I kindly request the cancellation of the second order and a refund to my father's bank account. Please reach out to me at [redacted]0. I have also tried emailing you with no response and still await a callback from your team. Sincerely, Yvonne Robbins

I purchased a ring from Bradford Exchange on August 24, [redacted]. Unfortunately, when the ring arrived, the opal stone was colorless, and the setting was uneven. Consequently, I followed the return instructions on the website and sent it back on September 7, [redacted], seeking a full refund. So far, I have not received any communication from them. Despite my attempts to reach out via phone and email, there has been no response. It has been a month since I returned the item without any acknowledgment. I am hopeful that by October 7, [redacted], I will see a credit for the $[redacted].10, including the $[redacted].99 cost of the Shimmering Elegance Opal & Diamond Ring and $19.11 tax, back to the original payment method. I appreciate your assistance in resolving this swiftly and effectively.

In early September, I received the 50p anniversary coin for the queen's 70th. Later in September, I unexpectedly received the 50th coronation coin [redacted]-CO366.02, which I promptly returned on 29/09/22. Upon my return from abroad, I received a letter claiming overdue payment for the coin, which was returned and billing was incorrect. Another coin, the Trooping Colour [redacted]-CO366.03 at £39.95 plus £3.99 for postage, was also received and will be sent back. I do not wish to receive any more coins from the Portraits in Time collection as I am not interested in completing the set. I have attempted to call several times but have been disconnected after a 20-minute wait. Please confirm receipt of this message via the provided email. Thank you. Sincerely, Robert Black. Client Account No: B[redacted].

I have been attempting to contact regarding my account. I have a balance of $69.99 to settle. However, each time I place a call, it abruptly disconnects. The number I am dialing is (02) 9[redacted]. Arma Group is claiming I owe payment for two watches. After conversing with a representative from Bradford Exchange, they acknowledged an error in the documentation and assured me they would liaise with Arma. Despite this, Arma insists on the payment for both watches. I require written confirmation, and unfortunately, I am unable to reach anyone through the Bradford Exchange hotline. Kindly reach out to me promptly to address this issue.

I initially ordered a Pope coin but received it without a certificate of authenticity. After being promised the certificate by mail, a second coin arrived without one. I returned this second coin for a refund and am currently awaiting it. Today, I unexpectedly received a third coin with its box. I am not interested in the full collection and plan to return the latest coin for a refund as well. Could you please advise on the expected timeframe for receiving my money back?

I am reaching out about my account, B[redacted]. On 21 Jan, I received a reminder about invoice #18, which I had paid on 11 Jan online. However, this payment does not show in my bank account. I made the payment again on 30 Jan, and as a double-check, on 1 Feb. I kindly request verification of these payments with Bradford. Please respond to my email at [redacted] Additionally, could you provide information on the remaining quantity of the Ford series? I attempted to call multiple times today with no success. Finally, after 11 attempts, I got through, only to be placed on hold for over 30 minutes before disconnecting at 5.02pm. Thank you for your assistance. Best regards, Peter H.

I am requesting a return address label for the third time so I can return the Christmas tree I originally purchased at the end of July [redacted]. I had to pay $26.00 in postage with UPS to return this musical Christmas Disney tree that has had issues every time I tried to return it. Please send the return address label as I have already paid for the postage and the tree was returned to me a week after I sent it back. Customer relations should be more professional and efficient. It has been seven months since I first ordered and returned the item. Please retrain your agents on customer service and ensure consistency when answering calls from customers. Thank you.

I am extremely disappointed with the customer service I have received. It has taken from the end of July until February 18th to get this return processed, which is completely unacceptable. I paid $26.00 to return an item without an address label, and it was sent right back to me. I don't have the time to spend on this for the fourth time. Please send me the return label in the mail, so I can finally send back the item and pay off my balance. Your staff needs proper training and there seems to be a lack of communication within the company. I am tired of dealing with this issue and expect better service in the future.