Bradford Exchange Customer Service Issues

I received an email confirming that my order from The Bradford Exchange was being prepared for shipment, but the tracking information has not updated since then. Despite contacting customer service multiple times, they keep stating that the item is prepared for shipment but hasn't arrived yet. I'm concerned because this was supposed to be a gift for a special occasion on September 9th. Can anyone assist me in tracking down my order? Any help would be appreciated. Thank you. --- Original post revised for clarity: I have received an email notification that my order from The Bradford Exchange is currently being prepared for shipment. However, I've been checking the tracking information daily since August 18th, and it still shows the status as pending. Despite reaching out to customer service several times, they have only confirmed that the item is in the preparation stage. This order is a gift intended for a special occasion on September 9th. I am urgently seeking assistance in resolving this issue and ensuring the timely delivery of my order. Your help in expediting the process would be greatly appreciated. Thank you.

I have attempted to contact you twice via email without success. The tracking number provided for the item I am monitoring is incorrect. Please update the tracking number in my account promptly. According to the information I have, the item was shipped on 9/4/[redacted]. I am eager to know the estimated arrival time of the "Friends are like Angels" musical figurine, which is a gift for a recipient. I also have a similar figurine scheduled for delivery to my address in November. The lack of communication and response to my inquiries is concerning. Please address this matter promptly. Thank you. M.F. [redacted]

I was double charged by PayPal in September. They withdrew $32.02 on September 3 and then $32.01 on September 8, with no corresponding package received for the latter. In October, another charge of $32.02 appeared. I've tried contacting PayPal and my bank to resolve this, without success. Please refund the September 8 charge promptly. Transparency in pricing is key, and I expect better service considering the issues I've encountered. It's imperative to rectify this double billing promptly. Sincerely, Mary Sue K. Customer #[redacted]55 Order #[redacted][redacted] - Line #[redacted]0*******

Order number # [redacted]66 Item number # [redacted]01 I intended to purchase a specific music box for my granddaughter's birthday in November. Upon seeing that it was not available until then, I opted for a different one that was in stock. Despite this, the estimated delivery date given after placing my order is December 2, which is far too late and unacceptable. This situation feels deceptive, and I would like to cancel my order immediately. Thank you.

My wife, D. T. ([redacted]68), purchased the President Obama Medallion Collection for me, including the first 24 medallions. Unfortunately, she did not receive the box meant for the first set of coins. After contacting customer service, she was told that the first Medallion was forgotten to be sent, and we should have received the box with it. Despite ordering three sets, we only have 7 of the first eight Medallions without the storage box. I kindly request the collector's gift box and the missing first Medallion for her. I am disappointed with the customer service received as she was not treated considerately during her call. We have been loyal customers of The Bradford Exchange and Bradford Mint with my account under B. T. ([redacted]33). Due to this situation, we have decided not to engage in any further business with The Bradford Group.

I placed an order for the "I Love You Always" ring on September 6th. The order was to be delivered on October 10th at 12:03 p.m., but I never received it. The postman mentioned it was only a one-piece mail letter. I wasn't sure if a signature was required, like with UPS or FedEx. Could you please track the package and let me know its current status? Thank you.

I recently requested the cancellation of my account #[redacted]80, along with a full account review to determine outstanding payments. Despite my previous payment in April, I received a past due notice for an item I believe was settled. It seems your company's payment processing lacks attention to detail. Payments are not allocated according to accompanying invoices, causing confusion. Until I receive a comprehensive summary of my account, making further payments is challenging. I would appreciate your help in resolving this issue promptly to finalize the closure of my account. You can reach me at [redacted] Thank you.

This company preys on vulnerable individuals by hiding crucial information in the fine print, leaving customers feeling deceived and taken advantage of. Their lack of transparency and failure to deliver on promises results in frustration and anger. It's unfortunate when businesses prioritize profit over their customers' well-being.

Hello, I am inquiring about the delivery date of the "Tour de Poignet" bracelet with two diamonds and the inscription: "Quelle que soit ta vie, tu seras toujours ma fille." It is for my daughter's 40th birthday on the 27th of December. She resides in Toronto, Ontario. Thank you very much for your response. Best regards, Marie-Claire V. 8 Bis Route d'Entraigues [redacted] Bédarrides FRANCE Phone: [redacted] Email: [redacted]

I recently received a letter regarding a remaining balance on my "TK Holiday Lantern" and "TK CandleTree" purchases. I recall sending a $85.58 check for the Lantern on Sept 9, with an apology for the delay. Another payment of $[redacted].88 was sent on Nov 7 with a similar note of apology. Today, I received two more invoices, which has left me confused. I am certain I posted the payments from where I reside and doubt they could have been lost in the mail. My son is visiting soon, and I plan to discuss this matter with him to try and recall more details. I hope to resolve this issue promptly. Best regards, M.G. Levasseur.

Hello, I made a purchase on December 6, [redacted], from the Bradford Exchange for an ornament called A Mother Holds Her Child's Heart Personalized Ornament, item number [redacted]01. Unfortunately, I just realized that the item won't arrive until after Christmas, which won't work for me. I need to cancel the order as I won't need the ornament after Christmas. The order number is [redacted]22. Please cancel it before it's shipped.

I have been trying for a year to remove my deceased father, Robert Cantara, from the mailing list. The offers are sent to an address he never lived at; it is my address. The situation has become more upsetting and feels like harassment. Since requesting his removal, more offers are being sent to my home. I would appreciate assistance in resolving this issue promptly. Thank you for your attention to this matter. - Ken Cantara

I purchased three Bradford necklaces for $52 each without expecting any shipping charges. However, I was charged for postage and unknowingly signed up for a $14 monthly special customer fee by Bradford. After calling [redacted] to cancel my order, I was provided [redacted] to complete the cancellation process. I spoke with Mario, who assured me the order was canceled, yet I am receiving emails indicating that it has been shipped. I would like the charges for the order removed from my card.

I bought four items a few weeks ago with delivery dates between Dec. 8th and Dec. 14th. I have received two packages already (one before the 8th and one on the 12th), but the remaining items have not arrived. None of the items appear on the Order Status page, including the ones that were delivered; they only show up on the Payment History page. I emailed the company several days ago but have not received a response yet.

I purchased a ring set on December 6th, but the payment did not go through. I was only informed on December 11th, which means I won't receive the gift in time for Christmas. I continue to receive notifications about payment attempts even though my card doesn't have enough funds. I request to cancel the order as I no longer wish to receive the item.

I sent a check on December 1, [redacted], for $46.76 for an order for my daughter's birthday on December 13th. I have not received the item or a second bill. The check cleared on December 16. I am unsure what I ordered without the bill. I am concerned about the status of this purchase as it's vital for my daughter's birthday celebration. Please provide an update on the situation.

Subject: Concern Regarding "Love of Family" Jewelry Purchase Hello, I believe I placed an order for the "Love of Family" jewelry around the beginning of December [redacted], but due to computer issues, I did not receive a confirmation. Could you please verify if you have an order under my name, Jerry Bowman, residing at [redacted] E. Carol Ave., Phoenix, AZ [redacted], with the contact number [redacted] and email address [redacted]? If not, I would like to place the order if the item is still in stock. Please get back to me at your earliest convenience. Thank you.

I purchased the "I Love You Always" ring online from Bradford Exchange. They charged me $[redacted] for the ring and shipping, but I have not received it yet. I contacted their automated system, which informed me that the ring was shipped on December 7, [redacted]. However, as of December 28, [redacted], I still have not received the ring. The order number provided is [redacted]80. I am requesting either the ring be sent immediately or a refund of the amount paid. I intend to report this issue to my bank's fraud department, the Better Business Bureau, and local authorities regarding this matter. - Donna H.

I purchased three items online at £98 each and used a debit card for payment. The items were to be delivered to three different addresses. Upon arrival, each item had an invoice for payment. I attempted to contact them via phone with no success, and multiple emails went unanswered. They ended up taking three more payments but refunded two within 36 hours, leaving me still owed £98 total. After reaching out, I received a response stating I needed authorization from the other two recipients. I provided the necessary paperwork signed by them, but it has been weeks with no further communication. This issue began back in September.

My order number is [redacted]62. I was expecting this order for Christmas. Shortly after placing my order, I lost all online services until recently. Upon regaining access, I noticed an email from you stating the order would be received on the 22nd. We did receive a package on the 22nd, but it was not from Bradley. I had assumed our mail service was delayed, but I have yet to receive the order. I am now wondering if it was delivered or not. Thank you, Guy Rumsey.