Boost Mobile Customer Service Issues

I lost my phone after using Virgin Mobile with a six-digit pin for seven years. I now have a new pin with Boost but can't recall it, along with my old pin. Additionally, I don't know the month and year my service began. I've updated my address and would like to transfer my [redacted] number to a new provider. I cannot receive a verification text since my old phone is lost. Despite providing identification at a Boost office, the supervisor, Trixy, insisted on verifying my identity using my address on file, my driver's license, the activation month/year, or texting my lost phone. I proposed alternatives like emailing the pin or contacting my current provider for verification. Trixy's refusal at 3:40 pm on Wednesday is frustrating. My name is Charles B Bieber, and my temporary phone is [redacted]. I hope to resolve this issue efficiently.

I recently purchased a new plan with your company which included a Samsung A11. After three weeks, the phone stopped working and was taken for repair. It was deemed unfixable due to a defective motherboard. I have been paying for a month and a half without a working phone. I request a replacement as it is still under warranty. My name is S. Fuller, email: [redacted], phone: [redacted]. I am frustrated with the lack of understanding from customer service about the issue. Please resolve this as soon as possible. Thank you.

I am experiencing issues with my cell phone service. Yesterday, everything was functioning correctly, but this morning I am unable to use my phone. My PIN is not working, I have been removed from my family plan, and my account appears to be canceled. I am not trying to do anything malicious; I simply want my account restored to its previous status. Despite my attempts to address the issue with customer service, I have encountered difficulties. I am requesting for my concern to be escalated to a manager for resolution, as I have had positive experiences with this approach in the past. You may reach me at my alternate phone number: [redacted]. Thank you.

I've come across an issue with my Boost Mobile phone plan and I wanted to share. Between July [redacted] and January [redacted], I was being overcharged a total of $[redacted]. Initially, I signed up for a two-line plan at $80 per month, but Boost Mobile was charging me $[redacted] monthly for 30 months. Despite finally acknowledging the mistake and reducing my bill to the correct amount after contact with a family member in January [redacted], the company has not refunded the excess $[redacted] like they should. They even mentioned I was on a three-line plan, which I never had. My family member has been trying to sort this out for me, offering options like a $[redacted] refund or a device, but the company has not addressed the issue properly. Boost admitted fault in overcharging me and then corrected the bill to $80, so they clearly recognized the error. It's frustrating that even after discovering their error, they have not rectified the situation fully.

For the past few years, since Boost took over from Virgin, I've been unable to reach a live person when calling customer support. The menu options rarely match the reason for my call, leaving me unable to get help. Despite multiple attempts, I've never been able to speak to a live agent. Today, when trying to access MY BOOST dashboard online, I encountered issues with the website. I found the customer support number, but the problem I faced wasn't even listed in the menu options, preventing me from reporting it. This experience makes me believe that Boost Mobile doesn't prioritize customer service. It seems like offering customer support is just a formality without actual assistance being provided to customers.

Hi, I'm Dana Thomas. Currently on a family plan, my daughter uses the primary number [redacted]. I have paid for the past 2 months, but it's time for the 3rd payment. I'd like to switch the primary account to my new number under the name of Stephen Stein with the main number as [redacted]. This change will affect the plan with the remaining numbers being [redacted] and [redacted]. Please contact me promptly so I can settle my bill without the one phone and restore interrupted service. Thank you for your attention and quick response. Dana Thomas

Hello, I recently moved into my new apartment with my 1-year-old son. Congratulations to me! Unfortunately, I am currently experiencing financial hardship, and rent is due in a couple of days. I will be able to pay my bill on July 6th, right after I pay rent. As a loyal Boost Mobile customer for over 3 years, I always ensure to pay my bills on time. I kindly request an extension until July 6th. Your understanding and assistance would be greatly appreciated. Thank you.

I have been a Boost Mobile customer for years. Recently, my phone broke and I had to buy a new one for $[redacted]. When I tried to activate it, I was told it's not compatible with their new network. I am disappointed and frustrated because the new network doesn't work in my area. I believe customers should have the option to choose between the old and new network. I used to recommend Boost Mobile to my friends, but after this experience, I am considering switching to a different provider where I have more control over my choices.

In the last two days, I've added a 2GB data pack and a 1GB data pack. On July 12, at 10:42 a.m., I got a message indicating I've used 80% of my data. Within 11 minutes, at 10:53 a.m., I received another message saying I exceeded my total data limit of 1024MB, even though I had only used the phone to read text messages. I pay $65 USD for unlimited high-speed data, but after using just a fraction of it, my service gets so slow that I can't even check emails. This doesn't feel like unlimited high-speed data at all. I've been a Boost Mobile customer for over 13 years and recommended your service to family and friends, but lately, the service has been causing more problems than it solves. I've purchased additional data packs, but it's still not enough. Should my family and I consider switching to a different carrier?

My phone is currently not working at all - no calls, no texts, nothing. I have been experiencing one issue after another with the service this month. Initially, I had no internet access just two days after my monthly payment. Upon contacting customer service, I was informed that there was an error and I should have had access to unlimited talk, text, and internet. After a few days of normal service, it downgraded to a much slower speed without warning. Due to my long work hours, I struggle to deal with the automated system questions or spend at least an hour speaking to a live customer service representative. This morning, my phone displayed "no SIM card" and had no service at all, despite my plan still being active until the 18th. I rely on my phone for immediate use, but now I'm unable to get assistance as there is no option that caters to my situation. I had to walk 3 1/2 miles to borrow a phone to contact customer support as I don't have email access and don't own a computer. I need my phone to be fixed promptly and for the company to uphold its commitment to its customers.

I purchased a brand new Samsung Galaxy A12 from Boost Mobile online to replace my old device on my existing account. However, I encountered an issue when trying to activate it online as the system wouldn't allow me to swap devices. Despite contacting customer support twice, I have yet to receive a solution after a week since receiving the phone. Other users with the same phone have had no problems, so I verified all the required numbers during the activation process, but the device still won't activate. Considering going to a Boost store to exchange it for another one and have them activate it for me, I was informed by customer support that it would take 3-5 working days to resolve the issue. I'm still waiting for a resolution and just want my new phone to function properly. Although this is the first time I've had trouble with Boost Mobile's customer support, I'm becoming impatient with the lack of response and the delay in resolving the problem. Thank you.

I would like to share my recent experience with a customer service representative from your team. Normally, the representatives I have spoken with in the past have been both understanding and competent. However, this was not the case with the individual I spoke to recently. When I initiated a chat session, as I typically do when I need assistance, the representative did not ask for my phone number or PIN to look up my account, which has always been standard procedure in the past. Instead of addressing my questions, the representative seemed fixated on an issue that I had already addressed at a local Boost store. Despite my repeated attempts to clarify this, the representative did not seem to comprehend. I have been a loyal customer since my time with Sprint back in [redacted], which continued until [redacted] when we transitioned to prepaid phones with a combination of Virgin Mobile and T-Mobile services. After Virgin Mobile ceased its operations in the US, I became a Boost customer by default. Given the recent changes with Sprint and Boost, I will soon need to upgrade my device. This is what prompted me to reach out to customer service. I am currently dealing with a health issue and unable to leave my home, which is why I inquired about purchasing the iPhone SE second gen that is on sale for $99.99 in-store. As this sale is in-store only, I wanted to know if there were plans to offer the device online in the near future or if there was a way to make the purchase online. I hope to find a resolution as I value the phone service but was disappointed by the lack of assistance provided by the representative I spoke with. Thank you for your attention to this matter. Ben

My phone was stolen. I contacted Boost customer service for help on protecting the information stored on my device. They suggested freezing the phone, but I have been without a phone for weeks now. I didn't purchase insurance at the time of buying it, but I need a replacement phone. The article mentions getting a replacement phone, which wasn't offered to me. I am concerned about the person having access to my information through the SIM card in my phone. I urge Boost to send me a free replacement phone promptly, provide a discount on a new phone, and advise me on protecting the data on my stolen SIM card.

I informed the Boost store that I did not want anyone else to access or make changes to my account when I purchased my phone. The staff assured me that only I could make changes and no one else could mess with my account. However, when I checked my bill, someone else had made unauthorized changes to my account, deactivated phones, and altered my plan. Now, I cannot pay my bill as they removed the primary phone. As my phone is crucial for work, this situation has caused me to lose almost $1,[redacted] and fall behind on my car payment. I plan to take legal action against Boost Mobile for allowing unauthorized access to my account and sharing my information. I believe I deserve compensation for lost work, preferably with six months of free unlimited data and phone services. I expect Boost Mobile to resolve this within 48 hours; otherwise, I will proceed with a lawsuit seeking $[redacted],[redacted] in damages.

I recently visited the Boost store in Riverhead, NY ([redacted]) to replace my shattered phone. Although I paid $[redacted] for a new device, they didn't transfer any of my contacts, including important ones that I urgently need. In the past, my carrier provided me with call and text activity records by email, but Boost claims this is impossible. I need these records and have proven my identity to law enforcement before. Boost is now owned by DISH, but they must still follow the law. Additionally, I'm trying to get a cell signal booster registered with Boost, but they are refusing to do so. The booster cost me over $[redacted]. Can I use it without registering it?

I recently switched to Boost Mobile last Tuesday. However, within four days, my service slowed down due to exceeding data limits on the wrong plan. After rectifying this with customer service and upgrading to the correct $60 plan, my phone operated normally. Today, I received a notification about excessive data usage and subsequent slowed service, despite being with Boost for less than a week. My phone number is [redacted], and my pin is [redacted]. I switched based on recommendations, but I am now experiencing issues.

I recently bought a new phone from your store expecting a 5G device, as recommended. Unfortunately, after transferring to this new phone, which turned out to be another 4G model instead of the Moto g stylus 5G I wanted, I can't make or receive calls from inside my house. I've tried reaching out to customer service and technical support multiple times to resolve this without success. Upon visiting the store for an exchange, the staff member was unhelpful and rude. Given my recent health diagnosis of lung cancer, it's crucial for me to have a phone that works indoors without missing important calls from my doctors. I urgently need assistance to acquire the correct 5G phone. If this matter isn't resolved promptly, I may have to involve legal action due to the impact on my health.

I am a Boost customer entering my 2nd month of service. I did not receive the promised Samsung A02 for switching to Boost. I purchased a Samsung phone but never got the promotional phone or credit. My switch was motivated by this offer, so I'm disappointed. The deal was active when I joined. I am looking for answers as to why I did not get the free phone as promised and a resolution to this issue. Please ensure the information provided is factual as I will verify any explanations given. Thank you.

I am currently facing financial challenges due to COVID-19, and I am trying to leave an abusive relationship. I have a job lined up in a different county that will provide me with the opportunity for a fresh start. My payday is in three days, but I am supposed to move today, on 08/30/[redacted]. It is crucial that my phone is working as I am traveling with a young child and need it for various important reasons. I require phone service so my new employer can contact me regarding my job duties. I have consistently paid my bills and although I am dissatisfied with Boost's service, I have remained a loyal customer. Asking for an extension to make my payment in this situation does not feel dignified for someone who diligently pays their bills.

Hello, I am Daniele Mangrove and for the third time, I find myself on hold without assistance after requesting to speak to a manager. On two previous occasions, my calls were disconnected as soon as the request was made. I suspect the manager may be deliberately disconnecting the calls, as both Katie and Hazel tried to transfer me, but each time the call was dropped after a 10-minute wait. I have lodged a complaint with the Better Business Bureau regarding this ongoing issue. My initial call in April [redacted] was to permanently cancel my account due to a sudden disconnection of services during the pandemic, despite being up to date with payments. Katie assured me of the cancellation, yet I have been continuously charged $50 monthly since then, totaling $[redacted] of unauthorized transactions. I am demanding a full refund promptly, considering I haven't used the phone service since. Currently, I have been on hold for 20 minutes without any response. I request immediate action on the refund process. Thank you.