Boost Mobile Customer Service Issues

My phone suddenly lost signal and I couldn't make calls or texts. The service provider explained it was a sim card issue initially. They later mentioned that the problem arose because they switched towers, and my area wasn't supported yet. Then they attributed all the problems to an incorrect number entered for the MEID. After sending me four new sim cards, only one was compatible. Furthermore, they informed me that my $10 monthly plan was no longer available. Now, I am unable to do anything. When I tried to chat with them, I was unable to proceed because they deactivated my service, showing an error with my phone number and PIN. I am requesting a refund for the phones I purchased, the two-year insurance plan, and the $20 deductible I recently paid.

On 11/9/[redacted], I placed an order for a Boost Mobile iPhone online. Upon receiving the order confirmation, I noticed that the phone color was incorrect. Despite my attempts to cancel the order, I was unsuccessful. I paid $[redacted].49 using my Merrick Bank credit card. On 11/10/20, the phone arrived via FedEx, but I refused the package and had it returned to the sender. FedEx confirmed the phone was returned to Boost's shipping/distribution location on 11/13/20, signed by C. Cody. Since then, I have made numerous calls to Boost and Merrick to inquire about the credit, but have not received a resolution. Merrick informed me that Visa won't release the chargeback from Boost, leaving me responsible for the $[redacted].49. I am frustrated by the lack of assistance and the passing of responsibility between companies. Please advise. Thank you, JStokes.

I recently noticed that your company is being advertised as having the "Best Customer Service Ever". From my experience, this is far from the truth. I have found that you often fail to respond to questions effectively and instead simply tell customers what they want to hear without following through on promises. When I bring up an issue, all I receive is a generic "I'm sorry to hear that" response, which does not address the problem at hand. As a loyal customer who has always paid on time and purchased multiple phones, it is disappointing that when one of my older phones needed replacement, there was no viable solution offered without additional cost. The lack of accountability within your team has resulted in further delays in resolving my phone issue. I am disheartened by the lack of reciprocity in our interactions and am beginning to reconsider my loyalty to your company.

I have spent hours trying to get your service after ordering a SIM and one month of service on February 1st. When I received the SIM and tried to activate it, I was informed that due to where I bought my phone, you could not provide service. As I am dealing with my ill mother in a nursing home and have not seen her in a year, being without phone service has been challenging. Eventually, four days later, I managed to get service after struggling to reach a human on the phone. The representative I finally spoke to, who requested my account information which I did not have on hand at the moment, was impatient and unhelpful. I am seeking a refund for the purchase made on February 1st, which I would like confirmed via email at [redacted] Your lack of assistance and poor customer service have been frustrating, and I expect a prompt refund before escalating this matter to the Better Business Bureau.

Hello, my name is Ramon, and I switched from Cricket to Boost a few months ago. Initially, I noticed my data was running out quickly in the first two months. By the third month, I started paying closer attention, but once again, before the fourth month's payment was due, I received a notification that I had used all my data. After contacting customer service, they claimed to have placed me on a better plan. However, the issue persisted for the following months. The lack of data warning came consistently one week before my payment was due. Today, when I asked to speak with a supervisor to address the ongoing problem, they seemed not to grasp my concerns. The supervisor, who only identified himself as Erickson, was unhelpful and displayed rudeness. I feel the need to pay extra money for a service I am not receiving. I would appreciate any assistance you could provide. Sincerely, Mr. T.

I am currently using someone else's phone. My name is Andrew S., and my phone number is [redacted]. I am the primary account holder, and the phone I'm using was stolen about 20 minutes ago. I chased the individual who took it, but they got away before I noticed the phone was missing. I need my phone to be shut down, a location device locator installed on it, and the data backed up. The phone is about to die, so I'm unsure how far it was taken. I have insurance that covers these services in my plan. Please contact me at this number or take action to assist me in reporting the stolen phone and potentially locating it to recover it and involve the authorities.

I have the unlimited talk, text, and data plan with Boost Mobile. I have never had any problems until today. I received a text message saying I exceeded my data usage cap and that my data speeds have been reduced until 04/13/[redacted]. I was not aware there was a data usage cap on a so-called “unlimited” plan. So, that tells me that unlimited doesn't really mean unlimited to Boost Mobile. There should not be a limit when I am on an unlimited plan. I got the unlimited plan because I use a lot of data. Now my phone is practically unusable because it is extremely slow. I depend on that data for my livelihood and I don't appreciate getting texts like the one Boost sent me. I also do not appreciate the fact that unlimited does not actually mean unlimited with Boost Mobile. This is unacceptable. I want and need my phone to go back to the way it was. I really don't want to switch to another company. I cannot go over 2 weeks with my phone running as slow as it is. Please restore my phone back to the way it was. Thank you.

I purchased a new phone on 4/6/21, and unfortunately, it is not functioning properly. Additionally, I was charged $[redacted] instead of the advertised price of $[redacted] for the phone. The Stylo6 LG I received is supposed to be an upgrade, but it does not meet my expectations compared to my previous phone. I am looking to either receive a refund or exchange it for a different model. The discrepancies in the amounts owed have been confusing, with different amounts being communicated each month. Despite providing evidence of my payments through bank statements, the company has been inconsistent with the amounts owed. I have experienced frustration with the device's performance and overall, I am extremely dissatisfied with this purchase.

I recently bought an iPhone SE but quickly realized I needed a larger screen. When I tried to return it to my Boost store, they said they were out of stock and would need to order an iPhone 11 for me. After waiting two weeks, they sold the phone I was supposed to get. As a loyal customer with four phones on my plan, I'm disappointed in the lack of communication and changing prices. The store employee, Davante, has been helpful, but the situation is frustrating. It seems like they're struggling to resolve the issue efficiently. I hope they can order another iPhone 11 without further delays. The customer service experience has been disappointing, especially considering my long-standing loyalty to Boost.

I authorized a $20 payment on 2/15/21 with Boost Mobile for my 10 cent a minute plan. I noticed four additional $20 charges on my credit card, despite my account balance never dropping below $5 on or after 2/15. Two customer service reps couldn't explain the charges, and even a supervisor attributed them to texts/data usage, which I didn't utilize. The phone was rarely used and showed $5 charges during times it was off. I planned to seek clarification via mail or email but couldn't find contact details. This situation is quite perplexing, isn't it?

I am requesting Boost Mobile to cease sending me promotional emails. I had been a loyal customer of Boost Mobile for nearly four years, consistently paying my bills punctually each month. Unfortunately, I sustained an injury at work a few months back which led to a loss of income. Due to this unforeseen circumstance, I missed a payment for my Boost Mobile service. Regrettably, when I reached out to request assistance for just one month, my plea was declined, resulting in the suspension of my phone service. As I am currently unable to work due to my injury, I engage in surveys to pass the time. Whenever a survey regarding cell phone providers is presented, Boost Mobile is mentioned alongside other companies. I take the opportunity to share the specifics of my negative experience with Boost Mobile. Given the treatment received from customer service, I have no intentions of returning to Boost Mobile. Kindly discontinue the email communications.

I recently purchased the LG K22 phone from one of the local stores in Yuma, AZ [redacted] on April 9th. Unfortunately, I've been encountering various issues with it, similar to my previous phone from Boost. The problems include difficulty accessing Wi-Fi, unable to set up or access voicemail (both regular and visual), slow operation, and calls with poor sound quality. Additionally, there seems to be an issue with the call waiting feature. When trying to connect to Wi-Fi, I'm prompted to make a purchase despite it supposedly being included in my plan. I pay $57 for my plan and would like a refund. I've attempted to contact local Boost stores in Yuma without success. As a person with disabilities, it's challenging for me to visit stores in person.

I've been a loyal Boost customer for 10 years. I originally had the $35 plan, which worked well until they discontinued it. I then upgraded to the $45 a month plan, getting a discounted rate as a valued customer. Everything was fine until recently when my 3G data ran out unexpectedly. I decided to switch to the $50 unlimited 4G plan, but I ended up running out of data even quicker without any clear explanation. The customer service representatives I spoke with seemed unhelpful, giving scripted responses. If this issue isn't resolved soon, I may have to consider switching to another provider after many years with Boost.

Dear Sir/Madam, I am Milan Karki, born on 23/05/[redacted], reachable at [redacted]. Recently, I purchased a Boost SIM card with a $[redacted] balance and initiated the activation process with my existing number on 23/04/[redacted]. Unfortunately, the SIM has not been activated for 6 days now despite my continuous efforts in reaching out to Boost. Each time I call, I find myself being transferred to multiple representatives, having to repeatedly explain my situation. This ongoing cycle is both frustrating and concerning. As there has been no progress made, I am becoming increasingly perplexed by the situation. If the SIM card remains inactive by tomorrow, I am kindly requesting a resolution on how to either activate it or receive a refund for the $[redacted]. This inconvenience is disrupting both my studies and work commitments. It is important to note that my previous service provider was Optus (Postpaid), which is also causing service interruptions. I sincerely hope for a prompt and effective response from Boost regarding this matter. Thank you, Milan Karki

I have been a loyal Boost customer for 10 years. Recently, I visited the store to get a new phone that would connect with my hearing aids, as my current phone was not compatible despite assurances from the agent who sold it to me two years ago. Bryan Munoz assisted me in purchasing an iPhone, but we discovered it was not working properly after the transaction. Unfortunately, instead of providing me with a replacement, Bryan and his supervisor, Anna, insisted I leave the store without a new phone or a refund. To make matters worse, they deactivated my current phone, disrupting the function of all my medical devices. They also manipulated FCC records on my SIM card, resulting in a forced switch to a higher-priced plan without my consent. Upon further investigation, I found that this Boost store in Reno has engaged in similar unethical practices [redacted] times, including my case. It is alarming to discover this lack of accountability from Boost with no corporate office or complaint department to address such issues. Potential customers should be cautious and aware of these concerning practices.

I am discontinuing my service with your company after being a customer for almost ten years. When I called for help regarding my unexpectedly fast data usage, I was unable to get a satisfactory explanation. Despite having high speed unlimited data, I received a message indicating my speeds were being reduced. This is not the unlimited high-speed data as advertised. I feel misled by your commercials and intend to share my experience with others. Thank you for your lack of assistance. It is important for your company to reconsider the messaging around your supposed unlimited high-speed data.

I recently switched to Boost Mobile, and the sales rep at the store claimed he couldn't provide me with the pin number for my SIM card. I understand the importance of the pin to secure my data, and I intended to set and change it for added protection. Despite my concerns, he declined to give me the pin, stating he didn't have access to it. Now, when I reach out to customer service, I am uncertain if the provider I am speaking to is authentic. My phone has already indicated that it is encrypted, a process I did not initiate. The pin was crucial for me to secure my data, and I feel frustrated by the lack of assistance I received at the store.

I recently purchased a new UNLOCKED iPhone 12 Pro Max from the Apple store. When I entered the IMEI number on Boost Mobile's website to check its compatibility, it showed that my phone may not be compatible even though it's unlocked. If my new phone isn't compatible with Boost Mobile, I may have to switch carriers after a long relationship with them. I hope to resolve this issue quickly, as my service payment is due tomorrow. If I don't get a positive update, I might have to consider not continuing or renewing my service with Boost Mobile.

I am currently attempting to transfer my phone number to my new device as my old phone is broken. I am a Boost Mobile customer and am struggling to contact support due to email verification issues. I need assistance as the verification PIN is being sent to my broken phone and I cannot view it. Please send the PIN via text on live chat to proceed with the transfer.

I have been a loyal Boost Mobile customer for several years with a Mobile Hotspot account linked to my credit card for automatic payments. Recently, my hotspot device stopped working, and I am unable to find a replacement as they are no longer sold in stores. I have been unsuccessful in reaching a customer service representative at Boost Mobile to address my issue. I simply need assistance canceling my account and requesting a refund for the payment made in May [redacted].