Boost Mobile Customer Service Issues

On October 15, [redacted], I visited the local Boost store in Tulsa, Oklahoma, with my Samsung phone to verify its compatibility for the Boost Mobile bring your own phone program. The Boost representative confirmed compatibility, and I proceeded to pay $10 for a SIM card, $25 for device setup, and $60 for one month of service, totaling $90.57. However, there was an issue with the network configuration on my phone, causing me to wait 32-76 hours for the correct network settings. Despite having web data, I couldn't make or receive calls. Upon returning to the store, I was informed that my phone wasn't compatible. I've patiently waited for Boost to resolve the network problem, but as of October 23, [redacted], I still don't have a working phone and am out $90.57.

I attempted to transfer my number to Boost Mobile but encountered issues verifying my IDs. Despite my valid driver's license, passport, and Medicare card, they insisted my IDs were not on the government database. After three days of unfruitful attempts to resolve this, I interacted with agents named Carlos and Joseph who seemed robotic on chat. Boost Mobile lacks a direct communication channel with real people and heavily relies on AI and robotic agents. Frustrated, I allowed them to assign any number as I was bound by their [redacted]-day plan. Had I not made the purchase, I would have switched to another network. Promptly, I switched to Aldi Mobile with no complications in just 20 minutes. It seems there are numerous complaints about Boost Mobile's porting process online. I have escalated this matter to the telecommunications ombudsman for further assistance.

I noticed all 6GB of data in my monthly plan were used up between October 3rd and 20th. When I restarted my plan, 3GB was used between October 21st and 30th. Recently, I was transferred to Boost Mobile from Virgin Mobile. While I never had data issues with Virgin Mobile, I faced rapid data depletion with Boost Mobile. The sudden data usage change within three weeks was frustrating. Customer service's solution of buying additional data was not helpful. Each month, I top up my plan with a $[redacted] card, and in October, I had around $[redacted] left. Due to the data problem, I had to restart my plan two weeks earlier, affecting my balance. Boost Mobile should investigate this sudden data drainage. I haven't used more data than usual, especially after implementing data-saving measures. Despite turning on data saver and using light mode on Google, it claims I used 3GB in just one week. I am seeking a refund, some complimentary data, and an explanation for this unwanted issue. I hope for a more insightful response beyond the repetitive suggestion to purchase additional data.

Since switching to the three-dollar plan, I have encountered data issues. I am struggling to complete my required classes for work due to low-quality videos that lag. Despite the plan being unlimited, the speed seems slower than my previous monthly services. I have contacted support repeatedly to resolve this. I find it frustrating that I may need to pay an additional three dollars for such slow service. Moreover, my service has now been cut off at midnight, leaving me unable to watch the work videos I still need to complete.

I recently lost my husband, and due to the emotional toll, I missed the payment deadline. I need a short extension to retrieve his contacts and inform his friends of his passing before removing his phone from the plan. Can I have a few extra days to manage this? I am unsure if there is a grace period in my plan. Thank you. - Zivile Field

I placed an order for an Apple iPhone SE 256GB on Boost Mobile's website on 11/25. I received the package on Dec. 1, along with a second box containing another iPhone SE 256GB. I only received one email confirmation and was charged for one phone. I contacted customer service about the duplicate shipment and offered to return the extra phone. After a lengthy call with three representatives, I was given a shipping address but no prepaid label. Despite the confusion and lack of clear instructions, I activated one of the phones. I expect to receive written shipping instructions and a prepaid label soon. If not provided promptly, I will consider keeping the extra phone as a spare. I find the customer service's attitude and lack of assistance unacceptable.

Dear Boost Mobile team, I have been a loyal customer for many years. Unfortunately, my LG Stylo 2 android phone recently stopped working, and I bought a new LG Stylo 4 android phone from Amazon. As someone who is bedridden, my phone is essential for managing my finances and health concerns. I was unaware that the new phone did not come with a SIM card, and I am struggling to open the SIM card slot. I have been unable to use my phone for weeks now and I am reaching out to seek your assistance in getting my new phone up and running. My Boost number is [redacted]. I appreciate any help you can provide. Thank you, Terry S.

I purchased a charger from Boost without being informed of their no-return policy. Unfortunately, the charger does not charge my phone as quickly as promised. When I tried to return it, the employee mentioned that only defective items can be exchanged. Given the high price of the charger and my unfamiliarity with Boost's policy as a non-client, I am disappointed that I can't return it.

I've been a satisfied Virgin Mobile/Boost Mobile customer for years. Recently, I purchased a Galaxy S9 from a reputable eBay seller who advertised it as "unlocked." However, upon inserting my SIM card from my old LG Dynasty, I discovered that the Samsung S9 was actually locked. This has left me unable to use my SIM card in either phone. Unfortunately, I'm unable to contact Boost support as they don't offer customer support via email. It's been a frustrating day all around.

Hello, my name is Aaron Cole, and I have been a loyal Boost Mobile customer for three years. Recently, I have been experiencing issues with my internet speed being slowed down after about two weeks from the time I pay my bill. I rely on unlimited 4G data for my small business and two YouTube channels, but the speed reduction is affecting my ability to manage them effectively. When I purchased my four phones, I was promised unlimited 4G internet, and I am disappointed that this is not the case. It is frustrating that something advertised as unlimited is being slowed down without reason. If this problem continues, I may have to consider switching to Metro PCS, even though I prefer Boost Mobile. I value the service I have received over the years, but the internet issue is impacting my work and causing financial losses. I hope this matter can be resolved promptly. Thank you.

I have faced challenges recently due to a mix of covid, the holiday season, and unfortunate timing. Currently, my phone service has been cut off, and I am in need of an extension until the week's end as my phone is essential for work. I was caught off guard by the upcoming bill since I only received a notification yesterday, and I have already used all my funds on Christmas expenses. I would sincerely appreciate it if I could receive an extension until the end of the week. I have been a loyal Boost Mobile customer for many years and have always made timely payments. Thank you for your understanding.

I am experiencing difficulties activating my new Samsung Galaxy A11 from Boost Mobile that I purchased on 12/14. During the activation process on the website, I encountered an error message just before the payment step. Customer service provided me with my new phone number, [redacted], and I tried signing into my account using the phone number and PIN. Although I couldn't input my credit card details for payment, I managed to make the first month's payment through the automated chat. Despite this, my phone screen is still prompting me to activate the device, and now I am unable to log in to my account on the website. I have already paid, but my phone remains inactive, and I am unable to access my account. I require assistance to resolve this issue and get my phone operational.

I have been a loyal Boost Mobile customer for years. Recently, my phone was hacked, and someone removed my SIM card and inserted an SD card remotely. I purchased a temporary phone from another carrier while I work on resolving this issue. I have monthly insurance included in my plan. I am unable to connect to the internet or make calls until I insert the SIM card. On my phone, when I check the About Phone section in settings, the phone number is displayed as unknown, and other necessary information is unavailable. Can someone assist me with resolving this matter?

On January 2, [redacted], I visited your website and saw the LG Stylo 6 phone that caught my interest. Upon attempting to make a purchase, I smoothly entered my name and address details. However, I encountered issues during the payment process. After filling in my payment information and clicking "continue," the page indicated that my payment was declined. I carefully reviewed the details, attempted the payment again, and yet it was declined once more. To my surprise, my bank confirmed that both payment attempts were being processed. Strangely, I did not receive any confirmation of the transaction or an order number by 7:00 PM on January 3, [redacted]. I am concerned about being charged twice for a phone I have not received. If one payment went through successfully, I would appreciate an email confirmation. Otherwise, I kindly request a refund for the duplicate payments. It seems there might be an issue with your website.

I have two complaints regarding my experience with Boost Mobile. 1. My accounts were recently canceled without my consent, leaving me with an unresolved balance issue. Despite making payments and following Boost Mobile's policies, I was unable to receive a refund for the remaining balance on my account. The lack of transparency and assistance from customer service representatives has been frustrating. 2. Another issue I encountered was the abrupt cancellation of my accounts due to what Boost Mobile deemed excessive use, particularly on a chatline service. The terms and conditions regarding usage were not clearly communicated, and the handling of the situation by Boost Mobile supervisors has been unprofessional and unhelpful. The contradictory information provided, along with the unexplained cancellations, have left me dissatisfied with the service.

I need urgent assistance. I have tried calling multiple times but couldn't reach your support line. After purchasing a new phone yesterday to replace the one I lost during a biking event, I'm unable to access anything on it. When I enter my email and password, it's not recognized. Despite paying the bill and getting a new phone, I'm facing severe issues. My number is known to you and others who share my account. Unauthorized background usage has also resulted in extra charges. This situation is frustrating as I can't access my email or browse online. The data usage is beyond what I normally use. I have unlimited data, yet there are restrictions and unauthorized charges. Please contact me promptly regarding these issues.

I purchased eight $[redacted] phones from your store two days ago, paid the bill, and unfortunately lost one while on a bike ride. I reported it yesterday, and was told I had to pay $30 for a replacement. I had to get another phone to use for job access. After using it for less than an hour yesterday, I found out my roommate had used it, leading to exceeding my data usage. I noticed many apps running in the background draining my battery and data. I've spent a lot of time resetting privacy settings, security, and passwords. Please call me about fixing this issue as I am frustrated with these malfunctioning phones. I've tried calling multiple times and even paid my bill, so I expect unlimited service to work properly.

I purchased a Samsung phone online around 1/17/[redacted] due to my previous phone having a black screen issue, making it hard to use. After buying four phones from Boost Mobile, I visited the store on 1/21/[redacted] for activation and was offered an upgrade. I ended up purchasing the newer phone but still have the Samsung A10e I bought online. The order ID is [redacted]. My daughter helped with the upgrade cost, and now I'd like to return the original Samsung I bought online for $65.69. The store representative assured me I could return it. I value my long relationship with Boost Mobile and would appreciate guidance on how to proceed with the return. Thank you for your assistance.

I purchased a phone through Boost and unfortunately, it arrived broken. I requested a replacement, an LG Style 6, which also arrived damaged. In response, I put my account and number on hold, ensuring to still pay my bill. Boost assured me they would refund the service costs for the faulty phone and investigate the issue further. However, when I contacted them recently, they claimed my number wasn't associated with Boost, leaving me feeling frustrated. Despite having a PIN, my original phone number, [redacted], doesn't register with them, and now my account shows a different number, ending in [redacted]. I'm seeking assistance to resolve this confusion.

I did not want or agree to the $19.99 fee charged by Blinklist on my NetSpend card ending in [redacted] for a year-long subscription to this app. I am puzzled as to how this charge was approved without my consent. I kindly request a refund of the $19.99 to my account linked to my Re-Boost card. My name is Connie Fortner, and I have had the same number, [redacted], for over a decade. I have never encountered any issues with my account or made similar service purchases before. Please reimburse the $19.99 promptly, and I will consider the matter resolved. Kindly refrain from any further charges or subscriptions on my account, except for my phone bill payments. Thank you for addressing this matter. Connie Fortner