Boost Mobile Customer Service Issues

Hello, I have been a loyal customer for ten years. Unfortunately, my LG X Charge has stopped working, and I am facing difficulties ordering a new phone on your website as I cannot locate my ID. I am a 57-year-old shut-in with disabilities, and this situation has been very challenging for me. I have tried all possible ways to resolve this within my limited abilities. I urgently need a new phone to stay connected, especially because of my health condition. I have always praised your company as an influencer, but I am currently feeling stuck and helpless. I was even advised to switch to T-Mobile for a free phone, which seems tempting in my situation.

I am a Boost customer, and I have been trying to purchase a new phone for my son's birthday multiple times in the past month. Unfortunately, every order I place gets cancelled the next day for various reasons provided by Boost. I have never experienced this issue before, and the explanations like not having the phone, incorrect address, or security concerns don't make sense. When I visited a Boost store, they quoted a higher price than online and requested payment upfront before ordering, which made me uncomfortable. I can't risk handing over that amount of money for a potentially sketchy transaction. I need guidance on how to successfully order a new 64GB black XR for my son's birthday. (P.S. Daniel's birthday is in 2.5 hours, so thank you, Boost!) - Cheryl

Last month, my "unlimited" service was severely slowed down, making it nearly impossible to connect to the internet. I received error messages like "you are offline" and "no internet connection," indicating my account was throttled after using 35 GB of data until 8/5. Coming from Simple Mobile where "unlimited" truly meant limitless, I feel deceived by these crippling restrictions. I have three main concerns: 1) I am unsure of my data limit and when my service will be affected. 2) Can I pay to prevent throttling and keep my service active? 3) Is there a way to pay more than the $60.00 "Unlimited" fee for better bandwidth? I urgently need reliable internet access to stay connected with essential COVID-19 information and for entertainment while I'm unwell. The past week has been challenging, and I hope to avoid this situation in the future. I appreciate any assistance. Thank you.

I recently contacted your customer service regarding unlocking our iPhone 7+. I was informed that the phone needs to be active for [redacted] days before it can be unlocked. We were Virgin Mobile customers before being transferred to Boost, and since moving, we have experienced serious issues with voice calls due to our location being categorized as "fair" on your coverage map. In an attempt to improve the service, we purchased a new iPhone 7+ in March as suggested by one of your representatives. However, the voice service remains unreliable, with a recent incident where my wife struggled to hear her doctor during a call due to poor connection. We paid full price for the phone and are puzzled as to why we cannot unlock it to find a service that functions properly in our area. The phone number associated with this matter is [redacted].

I have been experiencing frustrations with the process of replacing my phone. I contacted UPS last week, and although they attempted to deliver the phone, no one was home to receive it. Despite my efforts to locate it at the MLK office in Las Vegas, they said they can't find the device and that it's on hold by the sender. Upon reaching out to the UPS corporate office at [redacted], I was informed that the hold is placed by the sender. I called the provided number and discovered it's a cell phone registered to Michael J. with a last name I couldn't discern. The number is [redacted]. All I want is my phone and I'm eager to resolve this without further delay. Thank you, Tammy D.

I recently bought a new phone from Boost Mobile. When visiting the store, I was informed there were no in-store deals available, so I ended up purchasing a more expensive phone for $[redacted] plus a Bluetooth device, totaling $[redacted]. Later on, I discovered the phone I bought should have been $39.99 for a new line. After contacting customer service and the store, I was told I couldn't get a refund because it had been over 5 days. I also bought a phone for my boyfriend but was not offered the 20% off deal available at the time. I spent almost $[redacted] in total and feel frustrated about not being informed about the discounts. I believe I am entitled to a refund for the price difference on my phone and the discount on my boyfriend's phone. I would like to escalate this matter to higher management.

I apologize for the long wait times. We appreciate your patience as we work to assist you as quickly as possible. Dear Customer, I have been having difficulties reaching a representative after multiple attempts. I am concerned about the handset insurance status on my devices and a technical issue with receiving texts. The delays have been frustrating and are affecting my work. I am willing to wait for assistance but hope for prompt resolution and good documentation of our communication. If necessary, I may have to explore other options soon. I hope to talk to a supervisor soon to address these issues efficiently. Thank you for understanding.

I've been a customer of my previous carrier for nearly 20 years, and now I've used Boost Mobile for 5 years. In February, I upgraded my phone hoping for better reception, but unfortunately, it hasn't improved. I was told it would take 6 months to pay off, but now it's still over $[redacted], and they won't unlock the phone for me to switch carriers. I feel frustrated being stuck with a costly phone that doesn't work well, and I can't change services. This issue needs to be resolved promptly.

I have had a disappointing experience with this company. The Boost store in Wayland, Michigan, has left me feeling misled and unsatisfied. After purchasing an iPhone 7, I encountered data loss issues. Despite seeking assistance from the store, the staff member was not able to provide a solution and promised a follow-up that never materialized. Following up on August 23rd, I was advised to purchase a new SIM card from Teem Mobile, which felt unhelpful. The Boost Up program appears misleading, making customers unknowingly pay more for phones they believed were sold at a discounted rate. While I used to have a positive impression of Boost Mobile over the years, this recent experience has been disappointing. The lack of customer care and the feeling of being taken advantage of have tarnished the company's reputation in my eyes. It's evident that the company's focus has shifted away from prioritizing customer satisfaction, leaving me disheartened with the poor customer service.

I'm having trouble paying my bill for my Boost Mobile account. The Boost store where I bought my phone claims I can only pay my bill there, but I'm experiencing service interruptions before my 30 days are up. My name is Alfred S., and you can reach me at [redacted]. The location where I bought the phone provided misleading information as Boost cannot explain why I'm not receiving the full 30-day service. They disconnected my phone on day 27, which is inconvenient. I tried contacting customer service without success. I have an Easy Go Boost phone, and I seek resolution to this service issue. Thank you.

I have been a loyal customer of Boost for 40 years. I recently visited a Boost store seeking more data despite supposedly having unlimited everything. The clerk suggested I pay an extra $75 monthly, which did not resolve the issue. I continued to pay this extra amount for nearly a year. When I broke my phone and purchased a new one at Walmart, the Boost store employee seemed unhelpful in transferring my data. I visited another Boost store where a helpful lady clarified that there was no $75 plan attached to my account and that I was erroneously charged for insurance. After contacting a representative who promised to investigate, I am still awaiting a response over a month later. If there is no resolution soon, I am prepared to take legal action against the Selma store. This experience has caused me a lot of frustration, especially with the slow service and internet issues. I have a report number: Case #06, 1-[redacted], [redacted]19. Thank you for your assistance. Margie Godwin

I purchased a secondhand Samsung J2 from Lou, which was legally paid off and not under any plans. However, the phone got locked to the network after being inactive for six months. I tried using my SIM card but it didn't work as Boost locked it. I've been trying to get it unlocked for three days now, dealing with unhelpful customer service representatives. Could you kindly provide me with the unlock code for the network so I can start using the phone with my SIM card as intended? All I need is the Miami without any further complications or delays.

I am in need of unlocking my phone to use a new Qlink Wireless SIM card. Over the years, I have used Boost Mobile as my carrier and have purchased multiple phones from them. Due to financial constraints, I am now looking to switch to Qlink, which offers free service. I recently contacted Boost with my IMEI number, [redacted][redacted], and provided my previous phone number, [redacted], as well as my name, Eileen Fornari, and email, [redacted] I am anxiously awaiting the unlocking of my phone as I have been without a working phone for almost a week now. If possible, please reach out to me via text message at [redacted]. Thank you for your prompt assistance in this matter.

I have an LG Stylo 5, model LM-Q720PS, that I am looking to unlock. I reached out to Boost Mobile's customer service to inquire about unlocking eligibility. The representative requested the phone number, which I provided, but asked for a pin number that I do not have as the phone was a gift from a previous user. The phone does not currently have an active account, but the previous number associated with it was [redacted] and the IMEI is [redacted][redacted]. Unfortunately, I am unable to reach the previous owner to obtain this information. I am hoping to determine if there are any outstanding balances on the device. Any assistance on this matter would be greatly appreciated.

I had a Stylo 5 that was under warranty, but the screen went bad. I decided to buy a Stylo 6 from the Boost Mobile store in Fuquay-Varina, NC after being told I could get a loaner phone while the Stylo 5 was being replaced. Unfortunately, getting the loaner phone counted as my upgrade, and I had to pay full price for the Stylo 6. The network got switched to the extended network without my knowledge, and it doesn't work well in my area. Despite being told it would take 24 to 48 hours to switch back to the standard network, I decided to buy another phone that could use the standard network. However, I was informed there would be an additional $50 setup fee. It was frustrating that I wasn't informed about the network change initially and felt like the store should have been more transparent about the network issues in my area. I believe the whole situation was mishandled by the employees at the Boost store in Fuquay-Varina, NC.

I recently signed up for a new service with Boost Mobile and encountered an issue where my service was disconnected shortly after activation. Unfortunately, I didn't have the phone number written down as it was saved in the phone. I reached out to Boost Mobile, and they advised me to reset the phone. Following the reset, I realized I didn't have the phone number to input due to it being a new activation. I have been without my phone for a few days now. I decided to purchase a new SIM card and prepaid phone plan, but I am unable to activate the new services. I already have a new service account with Boost Mobile. I would greatly appreciate immediate assistance with resolving this matter.

I am having an issue with transferring to Boost from another company. We were promised unlimited data by a representative, but after 10 days, our data ran out, and we had to keep buying more data every few days. This is not what we expected when we were told it was unlimited. Please ensure that your advertising and representatives are clear that unlimited data should not have a limit and require additional purchases. We switched to Boost for better service coverage but did not anticipate these data limitations which are causing us financial strain. I don't expect to receive a response, but I felt it was necessary to formally raise this complaint. If needed, I can be reached at [redacted].

I am seeking assistance regarding a recent issue with a purchase I made at the Villa Rica store. Last week, my 12-year-old daughter, accompanied by my sister and using her own earnings, bought an iPhone 7 there. We are customers of Cricket and now have one line with Boost Mobile. I have been attempting to resolve this matter, which can be easily solved if someone would dedicate just 10 minutes to help. Despite my repeated attempts, I have been unable to reach the manager, Sue, for the past 10 days. This situation has left me feeling extremely frustrated. If this matter is not addressed promptly, I will have no choice but to involve my attorney. I can be reached at [redacted] and would greatly appreciate a few minutes of your time to resolve this issue. Thank you for your attention to this matter. Sincerely, Rhea C. Horton

I urgently need assistance. Since purchasing a new phone from Boost Mobile in Fort Wayne on October 5, my account was accidentally deleted. I have been without a phone since then and no one seems to know how to fix it. Boost Mobile provided excuses about rebuilding the account, but it has been four days now. I desperately need my phone for work and personal reasons. Despite reaching out to multiple contacts, I am stuck without a resolution. This situation has caused me to miss work and important events. I provided my email for updates which I have not received. Please assist me or escalate this matter to management or the CEO of the company.

I have been paying for insurance, but when my phone broke on the job and I received a replacement phone, it was not compatible. After calling again, the insurance company's solution was to send the same phone. They instructed me to contact you if there were any problems, which there are. I have faithfully paid for insurance every month, yet now that I have an issue, no assistance is provided. Additionally, the Boost Mobile office charged me $35 for no service, along with a $20 deductible and requested my card number as a guarantee in case I did not return the phone. This has resulted in me being out $58, without a working phone, and feeling like I've lost the money I invested in insurance. Please let me know what more I can do to get my phone replaced.