Boost Mobile Customer Service Issues

The current COVID-19 situation has made communication difficult. I recently upgraded to a Samsung S9, but the speaker is weak. Samsung tried to help me fix it remotely to no avail, so now I have to send it back for repair, which could take around 14 days. I can't go without a phone for that long, especially with the current health crisis and my granddaughters to look after. Many online reviews mention similar issues with the S9 speakers. I hope Boost can address this quickly since I need a functional phone for the payments I make. It's disappointing that a new phone is already causing problems. Thank you, P.A. Munholand

I recently switched to Boost Mobile last month and signed up for the $[redacted] family plan with unlimited features and 20GB of Hotspot. Unfortunately, I'm extremely disappointed with my experience so far. Shortly after purchasing an iPhone, I encountered various issues with freezing, glitches, rapid battery drain, and slow performance. Moreover, the service for all three phones is terrible as we constantly struggle to connect to the data network without Wi-Fi, consistently showing no service. I've thought about switching carriers due to these ongoing problems. Additionally, within the initial 30-day period, I wasn't allowed to add insurance to any phones, leading me to buy a new phone which was unexpected. Overall, I feel let down by Boost Mobile's service, especially considering the lack of assistance, technical issues, and billing problems like having my service cut off just one day after the due date. Thinking of trying a different provider like Metro or Cricket instead.

I recently discovered my phone had been using mobile hotspot data without my knowledge. Even though I live alone and have only a Samsung A20, I received a notification that I had used 12 gigabytes of data. When I checked the settings, both hotspot and tethering were turned off. The salesperson at Boost Mobile informed me that my hotspot was actually on and turned it off. Even with a small balance left, the data was still being used and exceeded the limits overnight, even in airplane mode. This has raised concerns about where the data is going since no one else has the password unless I was hacked. I'm considering purchasing a small laptop, but I need to ensure the security of my data. How could this have happened, and what steps can I take to prevent it from occurring again?

Subject: Disappointing Experience with Boost Up! Dear Customer Service, My name is Erika Robinson, born on August 16, [redacted], and I can be reached at [redacted]. I visited a local Boost Retailer to upgrade to a Samsung Galaxy S10 using the Boost Up! program. I was given a phone, which I believed to be the S10, but it turned out to be the smaller S10e. I was misinformed and also pressured into buying a phone case that does not fit properly. The S10e is too small for my hands and not what I wanted. I am writing to express my dissatisfaction with this experience and to seek a resolution. I value being a loyal Boost customer and hope that we can find a way to address this situation. Thank you for your attention to this matter. Sincerely, Erika Robinson

I visited the Boost store because my phone wasn't charging. A customer service person mentioned it might be my phone rather than the charger. After contacting the insurance I pay for monthly, I was told I do not qualify for a replacement. Although my phone appears in good condition, the charger port is not functioning. I am confused about the purpose of my phone insurance if I cannot get a replacement. I have made ten payments for this phone and require a replacement urgently. Thank you.

I am sharing my experience for resolution. I encountered difficulties with my MOTOROLA (E)4 PHONE and visited Boost Stores in Cincinnati for assistance. Despite purchasing a new charger and replacement phone, the issue persisted. With insurance, I obtained a second replacement, which also failed to work correctly. After various attempts with different stores, I ultimately purchased a Samsung and later an LG Stylo 5. Despite paying for service on both phones, my service was suspended for non-payment erroneously. I sought help from customer service, but was advised to return to the store. I understand the importance of profits but urge for better customer service to rectify issues without continuously pressuring customers to buy new devices. My frustrations stem from the chain of events since transitioning from Cincinnati Bell's cell phone services to Boost.

Since May 1, [redacted], I have been struggling with my phone. It randomly calls my contacts, freezes frequently, and I can't even answer calls properly due to these issues. The home button behaves oddly, popping and clearing the screen on its own, and the flashlight turns on and off by itself. When trying to reach customer service, I end up talking to a representative with poor English skills who couldn't assist me. I changed to your company a few months ago, upgrading to the $60+ plan on May 1, which coincides with the onset of these problems. Recently, I downgraded back to the $35 plan due to the continued poor service. Now, I am receiving a message instructing me to contact my service provider to configure my device. It's frustrating to deal with these ongoing technical issues.

I would like assistance with swapping/purchasing a new device. Currently, I have a few payments remaining on my iPhone 8 and am interested in upgrading to the new iPhone SE. During my last in-store visit, the representatives rushed through the details, failing to inform me about important information while quickly skimming through the documents as I tried to keep up. I was left feeling misled and pressured into believing I misunderstood, leaving me feeling trapped since I required a phone. The representatives even dissuaded me from contacting customer service and conversed in Spanish knowing I couldn't understand. The overseas phone support lacks problem-solving skills and fluent communication, resulting in lengthy and frustrating conversations. Upon discovering an additional charge after a brief absence, they provided resistance. However, I must commend the chat agent for being patient, friendly, and dedicated to assisting me in finding a suitable plan. Best regards, H.

I am currently a Boost Mobile customer. Regrettably, I have unknowingly been using my Visa Debit card for payments, and my card information is saved. Due to ongoing issues with Boost Mobile's customer service, I plan to switch carriers next month. I am apprehensive that Boost Mobile may automatically debit my checking account, even though I am not enrolled in any automatic payment plan. What actions should I take to avoid this potential issue when switching carriers?

My phone is slow and has poor connection, even though I'm supposed to have unlimited data and 12GB of hotspot. I've somehow exceeded the limit for a couple of weeks, which doesn't make sense to me. A friend with a metro PCS phone is also facing similar issues. I believe there might be an issue on your end causing this. Can you update my Preferred Roaming List (PRL) and user profile? My number is [redacted]. Can I be compensated for the days with poor service? Please feel free to call me anytime. Thank you.

I recently encountered an issue with my voicemail where an incoming call didn't record the phone number due to a wrong setting. Unfortunately, I deleted the message and couldn't retrieve the caller's contact information, crucial for helping my husband's health situation related to Covid-19. I got the setting fixed today, but still urgently require the incoming number as it's from an attorney or someone vital to my husband's medical situation. Boost Mobile's website only displays outgoing calls, leaving me without this essential information. Despite the FCC's regulations, I am hopeful that someone holds this number and can provide it to us. Thank you for your understanding.

Recently, my phone accidentally fell off a police car hood while I was dealing with an unpleasant encounter with local law enforcement. The screen cracked, and now there's an issue with the sound during calls. Despite having monthly insurance through Boost that supposedly covers such situations, I'm still using this damaged phone due to being asked to confirm my address. As a homeless individual, reaching out to the friend whose address I used is challenging, especially since they are out of town. I believe Boost can resolve this issue by simply honoring the insurance policy and replacing or fixing the phone, allowing me to stay connected with loved ones during these difficult times.

Hello, my name is Sherry Bass. My phone was suspended, but I managed to unsuspend it after finding it when it was lost or stolen. However, I am still unable to make calls or send text messages. My phone keeps showing a message about not being in range or not on a network. I have tried to contact customer service about this technical issue, but I am currently unable to get through. While my account seems to be updated and back to normal, I still have no service for voice calls. I require technical support to resolve this issue and have my cell phone working properly again. I appreciate any assistance you can provide. Thank you.

I need to report my phone as stolen, which is the main line on my family plan. The IMEI number needs to be retrieved from customer service, and I request to remotely erase the data and lock the device. It was taken on July 4 around 10 pm. I am considering switching carriers from Boost to Qlink Mobile and require the ICCID networks of the other two phones to be unlocked for porting. You can contact me at [redacted] or [redacted] for further assistance. Thank you.

I referred my friend to Boost Mobile, ensuring he kept his phone number during the process. I was promised a $25.00 referral credit, but now I'm being told I need to register online to receive it. I've tried to register online without success. The referral link provided is not user-friendly. I've been a loyal customer for years but am considering switching to another provider due to the complicated and seemingly misleading referral program. My service includes two phones, with the primary number being [redacted] and the secondary number as [redacted]. I am disappointed that the referral program seems to be deceptive. If this issue is not resolved promptly, I will have to take my business elsewhere.

I had a frustrating experience at the Boost Store on Popular Level Rd in Louisville, KY. I called ahead to get a new SIM card for my unlocked phone, but upon my arrival, I was informed my Motorola device wouldn't work with Boost. I ended up purchasing an LG Tribute Royal phone. The store representative was unmasked and unhelpful, failing to transfer my data. Left without instructions, I struggled to set up the new phone. Attempts to contact Boost for assistance were unsuccessful. I was charged a $25 activation fee but left with a phone I couldn't fully use due to the lack of guidance from the store staff. I'm now seeking help to transfer my data and navigate the phone's features.

My family and I have been in a challenging situation lately. I was recently laid off, leading us to lose our home, and we're now struggling to make ends meet while staying in a cramped hotel room. Being a military veteran without benefits, I have also been battling lung cancer. I'm kindly requesting a small extension on my bill since I didn't receive a stimulus check and I'm navigating delays in receiving unemployment benefits due to paperwork issues. Our phones have been disconnected, and I humbly ask for your assistance in restoring our service. Communication is vital for us, especially for potential job opportunities. We've been loyal customers for years and any help would be greatly appreciated to keep us connected during this difficult time. Thank you for considering our situation.

My card was declined this month, as my bank indicated that Boost Mobile had the wrong card number on file from April. Although I successfully paid with my new card in May and June, the July payment was declined. I prefer to use the original card on file and not the one used in July. It is frustrating not being able to speak to someone directly to resolve this issue promptly. I am hoping to contact customer service to ensure this is corrected for next month.

At the Selma office, a clerk consistently took advantage of me by claiming I needed to pay $75 instead of the usual $53 for more data two weeks before the payment. This continued for about two years until I learned at another Boost store that it wasn't for data but for a different phone along with insurance. I always paid in cash, and I obtained the address the clerk provided, leading to the discovery of the phone I was paying for. This fraudulent behavior led me to report the issue, but I haven't received any updates on the investigation yet. Despite paying more, I never saw any improvement in my data service. If this situation is not rectified, I am prepared to take legal action against the company and will be seeking justice. As a customer, I feel wronged and not appreciated for my loyalty.

I exceeded my data limit and received a notice that my speeds would be reduced to 2G. I am facing challenges during this pandemic and have missed important video appointments with my healthcare providers. Being a 57-year-old woman living alone, my health is a top concern. I have been unsuccessful in seeking assistance despite trying multiple times. I have always been prompt with my payments and have two days left to settle my bill. Dealing with 2G speeds has been incredibly frustrating and practically unusable. I spent all night just browsing the internet due to these slow speeds. Other service providers have been more understanding of the current situation compared to the service I receive from Boost. Once I clear my phone payment, I plan to switch providers. I feel neglected and disrespected by the way I have been treated. Bogus