Boost Mobile Customer Service Issues

I paid $50 for this month's telephone bill. I spoke with one of your representatives because I had only paid $10 previously. I had requested my service to start on the 2nd to the 3rd so that I could have my full service but needed to change my payment date as I am paid on the 1st. I explained this to the representative, and was told I would be back on my $50 a month plan after making a payment. However, my service was not changed, and I am now being charged $3 a day. I have been with Boost Mobile for a long time and do not want to change my services. Please investigate and resolve this promptly. Thank you.

I recently received a used phone but was charged a different price without receiving a receipt. I am on a $60 plan, but the phone only works on WiFi. My data usage has been high, affecting my credit card balances. It was frustrating to spend 9 hours in the store to get the phone, which caused my groceries to melt. Additionally, the phone seems to belong to someone else as I receive calls for a different person. I am seeking a refund for the charges. A call claiming to be from Boost Mobile asked for personal information, which made me uneasy. I have faced challenges with multiple credit card deactivations and the phone's malfunction. Despite having insurance, I am dissatisfied with Boost Mobile's service and would not recommend it.

I recently got an upgraded Samsung Galaxy A20 with Boost Mobile. It's not connecting to my house's main wifi network. I've tried entering the network manually and it just says "Saved." Interestingly, my mom's phone on the same plan connects without any issues, and my tablet connects fine as well. So, it's definitely not a problem with our wifi. Somehow, my phone automatically connects to a weak network at home, even after I try to forget it. I've restarted the phone, tried forgetting other networks, and everything else I could think of. Unfortunately, Boost's customer service line is experiencing issues due to the current situation, so I can't reach them for help. I have an important business call to another country in two hours and really need wifi. Can anyone offer any suggestions?

I've recently been laid off and unfortunately, I'm experiencing delays in receiving my Government stimulus check and Unemployment benefits for another two weeks. Today, my phone got disconnected, and I have no way to stay in touch with my family or doctors. I heard about the $60.00 credit offer for customers in need and I really hope it's valid as my phone is crucial for me, especially to apply for Unemployment without access to a computer due to lockdown restrictions. Additionally, my current phone, a Galaxy J3, is in poor condition with a worn-out battery and a cracked screen. I'm looking for a new phone deal that combines the cost of the phone and service. I am open to refurbished options; I just need a phone that holds its charge better. I appreciate any help as I rely on my phone to stay connected during these challenging times. Thank you for your understanding and assistance. - Jeff

As a loyal Boost Mobile customer for several months, I have always paid my bill on time. However, due to recently losing my job, I am unable to pay my bill tomorrow. Could I please request a two-week extension to provide me with enough time to pay it? Your understanding and assistance in this matter would be greatly appreciated. I have worked hard to turn my life around after spending 12 and a half years in a maximum-security federal prison. I just need a bit of help during this tough time. I have family members who are ill, and it's crucial for me to stay in touch with them. I received a promotional text from Boost Mobile promising a $12 discount per month for a year if I make two more payments on time, which I strive to do. I have side jobs that will help me cover my bill soon, but a short extension would really make a difference for me. Thank you for considering my request. Your prompt response would be greatly appreciated. Sincerely, Jayson P. 🙏

I have an account with Boost Mobile under the name Melissa Sedgwick, with the phone number [redacted] and the email address [redacted] Due to my email being hacked when my SIM card was compromised, I need to change my email to [redacted] I want my funds from my old account to be transferred to the new one. I tried resolving this with a Google Play associate today, but the issue persisted, so I got a new phone with a different SIM card to prevent further hacks. Please assist in transferring my funds to my new Boost Mobile account. Thank you.

I recently bought an unlocked iPhone SE and now I'm attempting to acquire a Boost Mobile SIM card. When I input the 15-digit IMEI number they request, it indicates that the device is not supported, even though they are selling the very same iPhone model. I need assistance in reaching out to them to obtain my SIM card as their customer service seems inefficient. Contacting them via their [redacted] and [redacted] phone numbers is time-consuming. In the past, Virgin Mobile was more accessible for customer support.

I purchased my Moto E6 from Boost Mobile, being informed I could initially use a new number and later switch to my existing one. However, I have now discovered I cannot swap my old phone number to the Moto E6. I have been a loyal Boost customer for years and never encountered this issue with previous phone purchases. Due to COVID-19, I couldn't visit the store to address this matter. Customer service has also been limited. The Moto E6 cannot be swapped via the Boost Mobile website. I intended to wait until stores reopened, but the situation has prolonged. I need my original number on my Moto E6, as it’s the one I have always used for contact. Any assistance would be appreciated. Thank you, Peg L.

I signed up for a two-day service on Boost's $3 daily plan. However, my service was disconnected after only 16 hours. Despite me calling and them acknowledging the mistake at 10:15 a.m., I had already lost 10 hours of service. They assured me I would have service until 10 a.m. the next day, but my phone was cut off at 12 a.m. when there was insufficient funds. They refuse to rectify the situation or let me speak to a supervisor, claiming the supervisor is too busy. I am frustrated with their lack of assistance and want this matter resolved promptly.

I purchased Boost service on Saturday, April 25th at 12:35 a.m. I am currently on the $3 a day plan due to the COVID-19 crisis. Despite paying for two days of service on Saturday, my service was cut off on Sunday morning around 10 a.m. I contacted customer service, and they restored my service and apologized. However, when I inquired about the 10 plus hours of lost service, I was informed that my service would be active until the next day at 10 a.m., which I doubted would happen. As expected, my service was terminated at midnight on Sunday night without warning. When I called this morning, they stated there was nothing they could do and felt I received my money's worth. Requesting a supervisor was unfruitful as I was told none were available and would receive a callback in 1 to 3 days without even confirming supervisor availability. It seems like this is their standard procedure.

As a former Virgin Mobile customer now with Boost Mobile, I am experiencing issues with my Motorola Moto E4 phone. It is not charging properly and giving me errors when trying to send texts, specifically to Oregon with a message saying texts can't go through due to being from Virgin Mobile. When switching over from Virgin Mobile, I didn't receive a free new phone as I expected, even though I had unlimited text and a $45.00 monthly plan with Virgin. Initially, I was promised a $35.00 plan due to being a loyal customer with unlimited data that slows after usage. To avoid the slow speeds, I added $10.00 to my monthly plan. I am requesting a comparable replacement phone and to have my unlimited data at $35.00 reinstated without speed restrictions.

I have been trying for the past 4 days to become a new customer by purchasing a Rose Gold Refurbished I-Phone 7 on Boost Mobile's website for $[redacted] with expedited next-day delivery. Every time I reach the payment process's final step, I encounter an error claiming my card was declined and advising me to contact my bank. I have contacted Bank of America, and they confirmed the funds are available from my stimulus check. Bank of America mentioned seeing the transaction attempts but pointed out a glitch on the Boost Mobile website. I have been trying to resolve this since early morning when I called Boost Mobile and have been waiting on hold for over an hour with the request to speak to a supervisor. The situation escalated when a representative declined my card on the day of my stimulus check, and I am unable to physically visit a store due to medical reasons. As a breast cancer patient in need of the phone for crucial appointments at MD Anderson during the pandemic, I'm reaching out for assistance. Thank you.

I recently made a payment of $35 plus an additional $5, and I was charged an extra $10. Now my bill shows I owe $20, but my usual monthly bill is only $35. I've been a customer for 27 years, though with different phones and numbers. I've been trying to reach out for assistance since the 6th, and I rely on my service for income, so this issue is concerning. I paid my bill early this month on the 1st, yet by the 4th, my data is already depleted, which is unusual. I need this matter resolved promptly to continue using the service without any further complications. Please contact me at your earliest convenience. Thank you for your attention to this matter. Regards, JM

I recently visited a retail store to purchase a phone through Boost Up. Even though I've been a Boost customer for over a year, there were some issues with the payment processing and setup. I made a $[redacted] down payment with my debit card for a blue iPhone 11. The refund for the setup fee that didn't go through due to a system issue has not been processed yet. I managed to proceed with the Boost Up on my phone that night and paid $12 for one-day shipping for a purple iPhone 11. I received an email confirmation, but now I'm experiencing trouble checking the order status, and my account shows a locked user agreement for my old phone. I am Mandy G., the order number is [redacted], my email is [redacted], and my phone number is [redacted]. I am located at [redacted] Old Tampa Highway, Lakeland, Florida. I am seeking a refund of $[redacted] to be credited back to my debit card, the delivery of the purple iPhone 11, and the correction of my account details to resolve the outstanding balance issue. Thank you for your assistance.

I purchased a pre-owned cell phone from Boost Mobile. Although mail is delivered to my address daily, the USPS claimed they couldn't find it and returned the phone to Boost. After contacting customer service, I was told the phone would arrive on May 6, [redacted]. When I called back on May 7, [redacted], I was informed that the phone would be refunded, and I could repurchase it. I expected an immediate refund to my debit card, but it hasn't occurred yet. Despite speaking to multiple supervisors, they all mention a 7-14 day refund policy, which I find unacceptable. I demand a prompt refund or overnight shipping of the phone. Despite speaking to a supervisor named Mark who refused to let me speak to his superior, I need a resolution soon. - A. Johnson

Hello, I received my phone in April [redacted] and have made numerous attempts to contact Boost Mobile via phone and chat. The Galaxy A20 I received is clearly not new as advertised. Sending a text can take up to a minute, and making outgoing calls requires multiple redials. The camera is only able to take selfies, freezing often when attempting to use it for other shots. This experience has been frustrating, and I trust Boost Mobile will address these issues promptly. As a long-time customer who has recommended Boost Mobile to friends and family, I hope for a resolution soon to continue my loyalty. Otherwise, I may have to explore other carrier options.

Dear Customer Support, I reached out to Boost Support for help with a hotspot usage issue on my new phone ([redacted]) that I purchased in March and upgraded to a 2 line "family plan." Unfortunately, I found the support to be unhelpful. I used my phone's hotspot past midnight on 5/2/20 - 5/3/20. Despite my payment being made right before the due date, my hotspot usage carried over to the new month instead of resetting to zero as expected. I have been diligent with my usage, working 6 days a week for about 5 - 8 hours each day and only using 3.1G of hotspot in the past week. I contacted Boost Support on 5/4, and the representative informed me that they are unable to adjust usage amounts. I rely on my hotspot for work due to COVID-19, and I feel penalized for a system error. I respectfully request assistance in resetting my hotspot usage. Thank you for your attention to this matter. Best, Kim

Dear Sir or Madam, I recently contacted Boost Support for help with a hotspot issue on the phone I purchased in March and upgraded to a family plan. Unfortunately, I found their assistance lacking. The problem arose when I used my phone's hotspot close to midnight on May 2nd, crossing over to my new service month on May 3rd. Rather than resetting to zero, the hotspot usage carried over, showing a higher amount used than I believe is accurate. Despite reaching out to Boost Support on May 4th, I was informed that they cannot adjust usage amounts, leaving me frustrated about potentially having to pay extra due to the system error. With the COVID-19 pandemic forcing me to work from home without access to regular internet, I rely on my phone's hotspot for connectivity. While I am grateful for the additional 20G of free hotspot provided by Boost, I am now concerned about having enough data to work effectively. I understand the importance of not using the hotspot around service plan renewal time, but I hope to rectify the initial 9G carryover issue. Any assistance you could provide would be greatly appreciated. Thank you for addressing this concern. Kim

I am an existing Boost Mobile customer who was moved from Virgin Mobile. When trying to purchase a new phone through BoostUp, I chose an iPhone XR but encountered issues with my orders getting repeatedly cancelled after receiving a confirmation email. Despite having sufficient funds in my bank account, the orders kept falling through. Despite trying to contact customer service, I couldn't find a way to speak with a live person to resolve the problem. It's frustrating not knowing why this keeps happening.

Hello, my name is Kevin Roznowski. I've been a happy Boost Mobile customer for a few months now after leaving Metro. However, I've been experiencing issues with the mobile hotspot constantly disconnecting on another device. It's frustrating to have to repeatedly turn off and on the WiFi to reconnect. I made sure the hotspot doesn't time out, and I never had this problem with Metro. Any assistance in fixing this problem would be appreciated since I am on an unlimited data plan and expect reliable service. Thank you for your help, Kevin Roznowski.