Boost Mobile Customer Service Issues

I have been unsuccessful in purchasing a Samsung Galaxy S20 online for the past week due to issues between my shipping and billing address and my bank card. Despite multiple attempts, the same error codes persist, frustratingly hindering my purchase. While willing to buy online to avail of a certain deal, I encountered discrepancies in charges – an additional $80 for installment payments and being double-charged for sales tax and a down payment. Following an unsuccessful boost up plan, I decided to try once more to buy the phone outright today but faced the same technical challenges. Seeking help from customer service, I was met with rudeness and felt deeply disappointed by the lack of care shown towards a loyal customer of over 5 years. I seek a resolution promptly as I am eager to acquire the phone and hope for a positive outcome from Boost to continue our relationship.

Last week, I received my tax refund and was excited to buy a new Boost Mobile phone to replace my current one. Having just finished paying off my phone through installment plans with boost up, I preferred to make a one-time payment. Despite facing issues at the local Boost store, I opted to shop online and found a great deal on a Samsung Galaxy S20. I used a promo code to save 15%, bringing the total to $[redacted]. However, during checkout, there was an error with my payment. After verifying my details and attempting multiple times, I contacted customer service for help. They explained that due to too many attempts, I was locked out for 48 hours. Eventually, I managed to order the phone and noticed an extra $80 charge on top of the phone's price. After realizing the mistake, I tried to set up installment payments but couldn't find the option. I then decided to cancel the order and contacted Boost Mobile for assistance. They advised me to refuse the delivery, and they would refund the overcharge. While on the call, I thought about buying the phone outright, but it was designated for installment payments. After waiting 48 hours to retry the purchase, I encountered the same payment error again.

I am a Boost Mobile customer currently in Russia, and my account [redacted] has been suspended for 3 months due to my travels amidst the coronavirus situation. I am unable to return to the USA at the moment and wish to cancel my account to avoid automatic reactivation after the suspension period ends. Despite my efforts, I have been unsuccessful in canceling my account as the Boost Mobile website is inaccessible in Russia, phone wait times are excessive, and customer service is not responsive to emails. I am at a loss on how to proceed or contact Boost Mobile for assistance with cancelling my account. Your help in resolving this matter is greatly appreciated. Thank you. Igor

I am a Boost Mobile customer currently in Russia. My account, [redacted], has been suspended for 3 months due to my travel. I am unable to return to the USA because of the coronavirus situation. I am attempting to cancel my account as it will be automatically reactivated after 3 months, regardless of my location. However, I am facing challenges as the Boost Mobile website is inaccessible in Russia, and the telephone customer service wait times are extremely long. Email contact with customer service is currently unavailable. I am unsure of what steps to take to successfully cancel my account. I appreciate any assistance in resolving this matter. Thank you. - IGOR

I posted last week about my frustrating experience with Boost while trying to purchase a new phone online. Despite multiple attempts, my card kept getting declined, and customer service was of little help. Eventually, I was forced to sign up for an installment plan, adding an extra $80 to the cost which I was trying to avoid by ordering online. After changing my mind and returning the phone following their instructions, I'm still without a phone over two weeks later. Despite several calls to customer service, the issue persists. I feel like they are not honoring the online price of $[redacted] that was initially advertised. The lack of assistance and the runaround from their representatives is making me consider switching to another carrier. I've now returned the phone and received a partial refund, but the installment plan remains on my account. I will continue to pursue getting the phone I want at the price I was promised.

I encountered an issue while trying to port my number at your Burien, Washington store on 1st Ave on March 13, [redacted]. I intended to switch my service to add a line to my current Boost plan. Unfortunately, the store's computers were not working correctly, and after waiting for an hour and a half, the representative advised me to return later. Due to my busy schedule, I could only go back today. However, I was informed that I cannot proceed with the porting as my sim card is not active. Metro says it's on the Sprint network now, preventing me from returning. Additionally, the representative suggested that I purchase a phone instead of receiving the free one promised. This situation feels unjust as I lost my plan with Metropcs, cannot retain my phone number, and remain without service during these uncertain times. I am extremely disappointed.

I recently switched from Virgin Mobile to Boost and paid for this month's service. However, my phone or SIM card is not working on Boost's network. I have been unable to reach anyone at Boost for assistance. I would appreciate a refund, but at this point, I am looking to switch to a different provider because I urgently need phone service and cannot reach anyone at Boost. When trying to transfer my number, I was informed that my Boost mobile account number is required. I have not been able to obtain this information from Boost despite multiple attempts. I visited a Sprint store and a representative could not provide the account number either. This frustrating situation has solidified my decision to switch providers. I am concerned about compatibility issues with my phone and lack of support from Boost. Thank you, Diane.

I have been with Boost Mobile for a while now. Around 4 months ago, I moved from Aurora to Saint Louis, which is about an hour away from where I initially used Boost Mobile. Since my move, I have been unable to use my Boost phone despite having paid for service. I recently added $50 to my phone, but my account is still suspended. I am struggling to afford paying for a phone that I cannot use. Unfortunately, there is no way to email Boost Mobile for help, so borrowing a phone to reach out has been my only option. I have been on hold for a total of 3 hours over 2 days trying to resolve this issue, and it is becoming frustrating. I am hoping to get my phone reinstated, use the services I paid for, and possibly receive some compensation for the inconvenience.

I recently had an issue with my Boost prepaid account and device. I was troubleshooting on their website when a payment was somehow authorized using my stored debit card information without my knowledge. I tried calling Boost immediately but they were closed. I am now in dire need of resolving this as I am working from home due to quarantine and cannot afford to waste money on a broken device. If possible, I would like a tech agent to activate my old iPhone 7 Plus with a Boost prepaid plan to utilize the remaining $60 balance. If not, I urgently need to dispute the unauthorized charge on my card. Thank you for your assistance. - Cory A.

Hello, I am Anna Bermudez. My PIN number is [redacted]. While I was in the hospital during my vacation in Mexico, someone tried to steal my prepaid phone. When my husband found it, the SIM card was missing. I urgently need to contact my kids in Chicago and our employees. Can you help unlock my phone or temporarily lock it so I can use it in this emergency situation? Thank you.

I recently purchased a Google Pixel 3a XL and need assistance transferring my phone number [redacted] to my Google Fi Account. Initially, I tried using a direct connect cable for the transfer, which was unsuccessful. I then attempted to transfer via Bluetooth without success. I was advised to contact you for guidance on completing the transfer process. I aim to preserve all the photos from my previous LG Tribute phone and also transfer the four specific applications to my new Google Pixel 3a XL device. Of particular importance is transferring the Gmail app, which includes my wife's email under [redacted] Please advise me on the necessary steps to proceed. Thank you, Charles Clayton.

When I receive a prescription notice from Walmart, your system doesn't allow me to confirm it. After I reply with "yes," it immediately prompts me to retry. This issue didn't exist when I was with Virgin but started when I switched to Boost. I've tried to contact customer service at Boost, but it's been challenging, and the FAQs don't address this problem. The local Boost store blames Walmart, while Walmart blames Boost. As a 68-year-old with multiple medical risks, including to COVID-19, I need this resolved as the text message confirmation isn't functioning. This situation forces me to stay longer in public, increasing my exposure. Perhaps your technical team could collaborate with Walmart to fix this issue. I've also heard of two others facing the same problem.

I spent numerous hours attempting to transfer my phone number to another carrier from Boost. Boost requires a secret account number for the transfer, which hinders the process. I encountered difficulties as there was no customer service email available on the website, and the voicemail system only seemed to promote additional services. When I visited a "premier" store, they were unable to assist and did not have access to the account number or a corporate contact. Taking action, I reported the issue to the FCC and mailed a letter to Boost to no avail. Contacting Sprint yielded better results, and I eventually obtained the secret account number. Upon reaching out to Boom Mobile, they efficiently addressed my request. Boost Mobile's lack of responsiveness and obstruction in account transfers is concerning and has led to a prolonged and frustrating experience for many customers like myself.

My account was incorrectly suspended by Boost despite my payment history showing no disputes since February. On 3/18/20, they returned the $80.00 and $3.00 credits to the original payment source but also deducted a $10 reboost payment without reactivating my phone. I am unable to contact customer service as my phone is suspended. Despite providing two different account statements and a $10 reboost card, Boost refuses to acknowledge them. They wrongly insist on issuing a credit that never appeared. I just want my phone reconnected and a refund for the $10 reboost credit they took without restoring my service. To top it off, they even charged me a $3.00 fee for seeking help with this matter. My account is so restricted that I can't access my transaction history, making me doubt their actions. At this stage, it feels like they have taken advantage of me.

I am having trouble reaching Boost during normal business hours. My brother added money to my Boost Mobile account because of financial difficulties due to the pandemic. I was originally with Virgin Mobile and got switched to Boost without notice, which was a separate issue. My brother changed my plan from $45 to $35 without my knowledge, reducing my benefits. I want to go back to my original plan for an additional $10. The $45 plan had more data, wifi sharing, and domestic calling minutes, which I value. Please help me restore my plan. Thank you. - A.M.

I am facing issues with my Boost Mobile service due to the pandemic. Despite assurances, my service is not restored until payment is made. The situation has caused me distress as I am unable to connect with family members, including my mother who is ill. The lack of clarity and support during these challenging times is disappointing. The impact on my job and personal life has been significant. It is disheartening to feel let down by both the government and the service provider when support is needed the most.

My $69.99 payment was scheduled for the 7th but was deducted from my debit card on the 6th. Then, on the 8th, my service was turned off for a $0.25 charge due to supposed insufficient funds. Boost claims I only had $69.74 in my account, but my payment of $69.99 for landline text was taken by Boost. I attempted to cover the $0.25 fee with the debit card Boost has on file, but it was not accepted. I'm confused about why this occurred, especially since Boost already collected my $69.99 payment.

I used my hotspot, which I paid for on April 4th, and it ran out early on April 8th. I have an unlimited $60 plan that typically includes 30GB plus an additional 20GB per month. The hotspot is essential for my son's online schooling during the pandemic. I didn't connect more devices than usual. I need to have the hotspot service restored to my account. Alternatively, is there an unlimited hotspot plan available for $80 a month? Best, Barbara Tekut

Due to the impact of the coronavirus outbreak, my workplace has been closed since mid to late February due to a sick co-worker showing symptoms of the virus. We briefly reopened in April only to close again until further notice. Consequently, I have been furloughed since mid-February, struggling to find additional work to cover expenses like rent and phone bills. While I helped my grandfather with yard work, it was not enough to cover all my bills this month. Currently, I am awaiting my state refund, have filed for unemployment, and am expecting a stimulus deposit soon. Given the circumstances, a one-time courtesy month of my $50 Boost Mobile plan would greatly assist me during this period. This assistance would allow me to stay connected for potential job opportunities and maintain essential communication. Upon receiving my stimulus deposit, I am willing to pay the outstanding amount promptly.

Hello, thank you for seeking help. I've been experiencing an issue for two weeks now. My Stylo 5 on a family plan with Stylo, registered under phone number [redacted], was stolen. I've been trying to buy a replacement phone but encountered difficulties reaching support. I would like to request a discount due to the inconvenience. I rely on my phone for my children and work. I've been a loyal customer and believe I am deserving of assistance. If possible, I would appreciate your help. If not, I may have to consider switching my family plan, which includes my mom, cousin, and brother, away from Boost. This change would amount to approximately $[redacted] a month that Boost would lose. I truly need a solution soon. Thank you for your understanding and potential assistance.