Boost Mobile Customer Service Issues

Hello Boost, I activated my number, [redacted], 80 days ago on June 10, [redacted], for a one-year Boost Sim-Only plan. Despite this, I am still unable to make or receive calls. After testing other SIM cards in my phone successfully, it appears the issue lies with my Boost SIM or the network. I have previously reported this issue to customer support, which escalated it to Telstra. However, Telstra was unable to assist me (Telstra Reference: SR 1-[redacted][redacted]). Anna Kristina, the contact person, has stopped responding to my emails. I was given a phone number to call, but my busy work schedule prevents me from waiting on hold for customer support. I kindly request urgent attention to this matter. If the issue is not resolved by August 7, [redacted], I will provide my bank account information for a refund on August 8. Thank you for your prompt assistance. Best Regards,

I have three phones on my plan, but they haven't been able to make or receive calls properly. Messages are delayed or not coming through at all. Despite speaking with various specialists and customer service reps multiple times, following all their instructions, the issue remains unresolved. After paying for the new month's service on July 12th, these problems started before that date, leading me to lose almost a month's worth of service already paid for. I'm exhausted from the repetitive troubleshooting steps and the idea of going through the same process again. A service tech is looking into the issue after multiple attempts to fix it, and I've been advised to check back in 72 hours if the phones still aren't working. I wish for a different approach to resolve this issue.

After my company was acquired, I transferred the business phone to my personal Boost account, upgrading my plan and adding a line to switch from Verizon. I recently bought a Stylo 5, but I'm having trouble hearing the other person unless the volume is set to high. I tried to exchange it within the 7-day return period, but the Boost store refused, claiming there was nothing wrong with the speaker. However, the issue persists when I use the phone daily. I've been a loyal Boost customer and just want a functional Stylo 5 with a better speaker. Please advise on how I can exchange this phone for another Stylo 5 with improved sound quality.

I visited the Boost Mobile store in Sturgis, Michigan. I had a negative experience with Ricardo, Alex, and another employee whose name I can't recall. The situation escalated, and I feel mistreated. This has been ongoing for days. For the safety of my family, I urgently need my phone activated. I have faced multiple threats, even involving the police. The service I received was unacceptable, and I am considering legal action for the distress caused to me and my family. I implore you to address this issue promptly. Sincerely, Ms. M.S.

We have been longtime customers of Boost and have always recommended them until recently. After leaving and returning a few months ago, we are now experiencing the worst service ever. Gerald’s phone doesn’t receive calls in his company’s building and even at the local grocery store, forcing him to go outside. Despite being within two miles of our home, he still lacks service in the field where he works. My phone only gets a maximum of two bars, never reaching its full potential. Despite bringing our phones in for multiple checks, the service issue persists. We pay $94 a month for incomplete service and are considering reporting these problems to the FCC. Thank you for your attention. Sincerely, G and B Lowman.

I recently switched from the $35 plan with 6GB of data and unlimited talk and text, where I had no trouble connecting to the internet or streaming videos. However, since moving to the $50 plan, I've been consistently unable to connect to the internet, making watching videos nearly impossible. Despite complaining about this every month since getting the unlimited data plan, the more expensive plan has left me with less data access than before. I upgraded to the unlimited plan because I was using up my data, but now I'd rather run out of data and have access than pay more for a plan that doesn't work. The customer service representatives have attempted to help, but the fixes only last about an hour. If this continues, I may have to switch to a different carrier. Some customer service reps have been unprofessional and struggled with communication, making troubleshooting calls longer. I'm looking for a resolution to this ongoing issue and, if not possible, I would like a refund for this month and potentially previous months where the problem was not adequately addressed by the customer service team.

I reported my phone lost on May 22, one of two phones on the plan. It seems they didn't separate the two phones into individual accounts. On May 27, I utilized the automated payment line and paid $48 based on the current balance shown. The following day, despite my payment, my phone was suspended, with customer service stating I owed an additional $9 to restore service. $7 of the total was for insurance, leaving just $2 outstanding. I had to delay addressing this due to imminent travel plans. Subsequently, I discovered the primary lost phone impacted the monthly fee, increasing it to $50. I paid $48 for a lost phone in May and rendered service in June. The $48 seems unaccounted for, as no service was provided. I am contemplating switching carriers if this issue remains unresolved, possibly to Boost Mobile's main competitor, MetroPCS. I hope for a prompt resolution to this frustrating three-month ordeal.

I paid $[redacted] for premium voicemail, and I am not looking for a refund. Despite being told it might be due to my location, I can't relocate just because my phone carrier can't fulfill their promises. Living on a tight budget, with only $[redacted] monthly income and $[redacted] rent, every dollar counts. When I can't access important voicemails due to download issues and miss crucial appointments and treatments, it is frustrating. Being sick and alone makes it worse. Boost linking me to paid solutions adds to my frustration. I need free assistance, or I'll have to switch providers after being a loyal Boost customer for about 5 years without any prior issues. I've tried numerous numbers and web searches to reach a human at Boost, but to no avail. Dealing with automated voice systems is unbearable.

Hello, I'm a single mother on disability. I'm not asking for something for free; I'm just trying to see if I can have my payment deadline extended by 2 days. It has been challenging for me to pay on time, and I'm hoping for this little bit of help. It would make a world of difference so that I don't have to explain to the kids why our phones are disconnected again. Just 2 days would mean a lot. Thank you very much! Please inform me of your decision.

I'm receiving unwanted calls from blocked numbers and would like to disable my voicemail to avoid getting notifications about missed calls from Boost. I feel harassed by having to receive these messages and not being able to turn off voicemail. I am considering switching to a different service that allows me to disable voicemail without sending me unnecessary notifications about missed calls. This is why I prefer prepaid services. I hope to find a solution soon.

I switched to Boost Mobile from StraightTalk on August 1st, and it has been a terrible experience so far. Within the first week, I faced various issues with my Coolpad Legacy phone. Initially, it wouldn't even turn on until I got assistance on August 2nd. Then, there were problems with not receiving text messages from iPhone users, which took until August 5th to resolve after a two-hour phone call with customer service. As if that wasn't enough, my phone began having other malfunctions like a blank screen and unresponsive areas. Frustrated, I tried to exchange it for the Samsung Galaxy 5, but was told it would cost over $[redacted]. This experience has been a nightmare, and I'm considering switching back to StraightTalk due to the poor service and phone quality. I'm disappointed in Boost Mobile for selling me a problematic device and not offering a seamless solution to exchange it for a more reliable one.

I handle my dad's mobile phone account, and it was disconnected last month due to a missed direct debit payment. While I was overseas, Dad's neighbor temporarily arranged a payment for just one month. I need to switch to the lowest-priced plan and set up a direct debit for it. Dad, 81 years old and living alone, relies on his phone. Today, he received a message threatening disconnection if payment isn't made. Please assist with: 1. Switching to the $15.00 monthly plan. 2. Restoring the previous direct debit payment or arranging a yearly subscription. 3. Ensuring Dad's phone service remains active. Contact information: - Keith Jackson - Cheryl Jackson - 2 Roger Street, Morwell, Victoria [redacted] - Phone: [redacted], 61+ [redacted] - Email: [redacted] Thank you, Cheryl

To Whom It May Concern, I have been a subscriber of Comcast for several years until last month when I became dissatisfied with the high prices. I was informed about Boost Mobile WiFi as an alternative, so I purchased this Coolpad device with the assurance that I would prefer it. However, after experiencing numerous problems and making multiple calls, I have decided to switch to another provider that offers better service and customer support. I faced challenges with my TV connection and found the 7-day warranty to be unrealistic since issues persisted beyond that timeframe. I am frustrated with the lack of resolution when I call customer service and request a refund of $65.99 for the device. I have initiated disputes with my card issuer and am eager to receive my refund promptly. Thank you

I have had a frustrating experience with your customer service. I purchased a phone that would not activate, and despite spending hours on the phone with them, I received little help. This led to my vacation being disrupted and much wasted time dealing with unhelpful representatives. I will be canceling my service once I return to Oregon. Bougt customer service suggested going to Walmart for assistance, but even after exchanging the phone, the issues persisted. I had problems with email communication, and your customer service team seemed uninformed. I appreciate the local customer service in Lebanon, OR, but the 1-[redacted] number was a letdown. Dealing with your team made the simple task of getting a phone feel impossible.

Every time I pay my bill, my data gets deducted by 85 almost immediately. I've been experiencing this for a whole year now. After paying my bill, within a few days, I always get notified that I have exceeded 85% of my data, which seems unfair. I have evidence to show that this is a recurring issue, and I plan to escalate it to the better business bureau. Discussing this with others, I found out that they face the same problem with Boost deducting their data right after they settle their bills. When I contacted Boost customer service, the agent seemed unable to comprehend the situation. Despite being on the $55 plan for years, Boost started deducting $5 from my bill payment, putting me on the $35 plan without the same benefits. I feel deceived with only 2 megabytes left. It took me a while to access the chat support. Can someone provide me with the CEO's contact information?

I have been a loyal Boost customer for 20 years. When I lived in NY on Long Island, I never experienced any issues. However, after moving to Moncks Corner, SC ([redacted]) 4 years ago, I have been encountering spotty service where I live and work. Despite having a 4 line plan, I am considering adding a 5th line once this problem is resolved. My job requires me to travel all over the county, and my phone's poor reception, especially with Sprint, is a hindrance in areas where my colleagues have full reception. Although roaming is supposed to be available on my Samsung Galaxy Achieve phones and Iphone 6, the option is grayed out and I have been unable to activate it. I spent 2 hours on the phone with customer support without any resolution.

I noticed two unauthorized charges from Boost Mobile on my online banking account. I spent over an hour on the phone with a representative yesterday who assured me I would receive an email regarding the matter. However, I have not received the email, and the charges are still pending, causing my account to be overdrawn. This has been a time-consuming issue, and I am eager to resolve it promptly. I have contacted my bank regarding the pending charges and hope to address this situation as soon as possible. Email: [redacted] Phone: [redacted] Thank you, Caroline L.

I purchased a pre-owned iPhone 7 Plus from the Boost Mobile website. After activation, I discovered that the data wasn't working once I left my house. Despite paying my phone bill the day before, the phone displayed an error message about not having an active data plan. I visited a local Boost Mobile store, where they suggested it might be a phone issue and advised me to seek help from Best Buy. Best Buy, however, was unable to assist and recommended contacting Boost Mobile for a replacement. The phone was ordered on August 16th and delivered the following Monday, the 19th. I am unable to use the data outside my home despite spending a significant amount on this phone.

My cellphone has completely crashed due to this application, preventing me from making or receiving calls. It freezes on the "Boost Mobile Insignia Sign" screen, not allowing me to access any functions. I urgently need this app removed to restore my phone's functionality. Alternatively, can I receive an upgraded cellphone compatible with my current one? Thank you in advance. Dirk.

Since March 1st, [redacted], I have been a Boost Mobile customer. On September 4th, my phone screen got damaged. The store advised me to visit their website, myguardianphone.com, file an insurance claim, pay a $20 fee, bring the phone to the store for fixing, and I could have it back the following day. However, before completing these steps, I filed the claim online, but it was denied. I am at a loss because I always pay my $[redacted] bill online each month and now I am left with a broken phone screen despite having paid for insurance that seemed to be of no help.