Booking.com Customer Service Issues

Hello, I made a reservation for an apartment in Tenerife through booking.com for April 23, [redacted], to May 7, [redacted], with a payment of €[redacted].95 made on February 24, [redacted]. My reference number is 7306F30. I have been in contact with Irina from oteneriferent.com. She mentioned she was checking on a refund with Booking.com on September 22, [redacted]. On October 1st, she was still trying to clarify the situation and said she would reach out to the property owner. Despite my emails to oteneriferent, I have not received a response. I would like guidance on obtaining a full refund as promised by Irina on August 19. I have kept records of all our correspondence. Thank you, W.L.

I reserved a place at Kysna Breakwaters Haven in Knysna and received confirmation after making a payment. However, the host contacted me on December 16, the day of my arrival, stating that booking.com incorrectly listed the availability of the apartment. They requested I cancel the booking for a full refund. After canceling, I received an email stating I wouldn't be refunded. I seek assistance as this cancellation was not due to my error.

I regret to inform you that I need to cancel my reservation at Widbrook Grange in Bradford-on-Avon for January 9th, [redacted]. The rising number of COVID-19 cases in Wales due to lockdown measures prevents me from traveling, as advised by Public Health Wales, especially since I fall into a high-risk category. I haven't received any confirmation email from your side, but the hotel has verified my booking details. Regards, L. English [redacted] Swansea Road, Pontlliw, SA49EJ 01[redacted]02 Thank you, and I look forward to traveling with you in the future.

I recently booked a car through your service and I was charged more than the booking price. Additionally, 20 days later, I was charged more money without any prior notification or explanation. I am frustrated because I have not been able to get in touch with anyone to address this issue. I have been a loyal customer and this experience has been upsetting. Unfortunately, I have not been able to speak to any representatives as I was never provided with a PIN number, making it difficult to resolve this matter. Thank you, -D.M.

Email: property Contact: Mr. Ulrich Tanner, E-Mail: [redacted] Subject: Booking.com/ My Booking Confirmation: [redacted] PIN: [redacted] Dear Sir/Madam, I regret to inform you that I need to reschedule my booking. Check-In: 23 December [redacted] originally Check Out: 06 January [redacted] as scheduled New Check-In: ??? New Check-Out: ??? As my visa approval from the Thai Embassy in Manila is delayed, I am uncertain if I will receive it in time. I will promptly update you on the revised Check-In and Quarantine Check-Out dates. I appreciate your understanding. Thank you. Best Regards, Ulrich Tanner

I have a reservation at Lavender Cottage from Dec 20th to 27th with Confirmation Number: [redacted].[redacted].[redacted] and Pin Code: [redacted]. However, I was informed by Andrew Biggs, Director of Stay Northumberland, that the property is closed due to Tier 3 Covid restrictions. Despite being able to stay from Dec 23-27 per the restrictions, the owner opted to close for the entire period. Can a full refund be issued for the amount paid? Thank you, Noreen D. 7 Garth Close Hambleton Selby YO89QF

Hello, My name is Amitabh Saxena. I made a booking through booking.com at Dusit Thani hotel in Dubai. My confirmation number is [redacted]. I booked from 18th to 24th December. However, due to an old carpet in the room which triggered an allergic reaction as I am sensitive to smells, I have been feeling unwell. To address this issue, I would like to move my stay to Ibis One Central - World Trade Centre Dubai starting today. I have already contacted Dusit Thani, where I am currently staying, and they have agreed not to charge me for the shift. I just need approval from booking.com since the reservation was made through their platform. I appreciate your assistance in making this change promptly. Thank you for your help.

I have been attempting to contact your team for some time now. Around 2 and a half months back, I reserved a room at Motel 6 for nearly $[redacted] to $[redacted]. However, upon arrival, they refused to accept my ID and didn't allow me to enter the room. As a result, no one stayed in the room. I attempted to cancel the reservation, but it seemed to charge me for it anyway. I am currently homeless and in need of assistance. Please reach out to me at your earliest convenience. All I am asking for is a refund of my money. Thank you.

Good day, I made a reservation at Estuary Hotel and Spa with confirmation number [redacted]. I am requesting a partial refund due to two reasons. First, the WiFi promised in the room was not available as there was no room at the same level with good coverage. Secondly, we were unexpectedly charged a R25 tray fee for requesting an ice bucket, ice, and glasses, which was not communicated to us beforehand. It was not clear in our booking that additional charges would apply for such services, so I believe a refund is appropriate in this situation.

Booking number [redacted].[redacted].[redacted] PIN [redacted]. You guys act as travel agents. Why is there no response in my situation? $[redacted] is at stake that I don't want to lose. The apartment landlord informed me that HE cannot refund the booking (BANKRUPTCY). However, he offered to make a reservation for the same dates in [redacted]. Should I pay again now? It's very difficult to get a response despite emails from Prime Location. Email: [redacted]

I made a reservation for two king bed rooms at the Ocean Beach Hotel Palace and Suites in Ft. Lauderdale on February 7th under my name, Ronald Falconer. The hotel reservation code is [redacted][redacted], but I am unable to locate the email confirmation from September 2nd. I used reward points from my Southwest card to pay for this booking, which now needs to be cancelled due to unforeseen illness. Kindly provide me with the necessary details to proceed with the cancellation. Thank you, Sandra L. Willey

I had a reservation at Petit Lafitte in Playa del Carmen for October 3-4 with booking #: [redacted]. Due to a tropical storm, we couldn't stay at the hotel. I requested a refund even though it was non-refundable. The hotel advised me to cancel through booking for an exception. After chatting with a booking representative who assured me of the refund, it's been nearly two months, and I'm still waiting. When can I expect to receive my refund? I have supporting emails from booking, but I can share them with you if needed.

I made a reservation at Hotel Du Vin Harrogate for Sunday, November 1st, leaving on Monday, November 2nd. The booking was priced at £70, with an option to pay a reduced fee of £63.70. On the website, I selected the £63.70 payment. However, upon check-out, I was charged £70. Only later, through my Mastercard statement, did I realize the error. I unwittingly paid twice for the room, once at £63.70 to you, and a further £70 to Hotel du Vin Harrogate, for a room that was supposed to cost only £70. I am seeking guidance on how to obtain a refund for the duplicate charge as budget constraints make this situation financially challenging for me. Thank you for your assistance. -Jill N.

In September, I attempted to reserve a hotel in San Diego through your website. After booking, I realized I had unintentionally booked a hotel in Tijuana, Mexico. I promptly contacted customer service, and they reassured me that the hotel agreed to cancel my reservation without any fees. However, I recently noticed a charge of $58.02 on my bank statement related to this incident. I received an email confirming the cancellation with the subject line "Update: Cancellation For Your Reservation [redacted]" from Hotel La Mesa through Booking.com. The email stated that the cancellation would be processed without charges. If you need further assistance, you can reach out to the property at +52 [redacted] or send them an email.

Hello Team, I hope you're doing well. I wanted to let you know that I am having trouble logging into the Booking.com extranet to respond to guest inquiries about our hotel bookings. I have been attempting to reset the password, but I have not received the reset link at my email address, which is [redacted] My Login Id is [redacted] and our property is Fairfield by Marriott Bengaluru Rajajinagar (BLRFB). I kindly request for assistance in sending me the password reset link to my email address [redacted] as soon as possible. Thank you. Warm Regards, Pooja Lohara Assistant Manager- Reservations Fairfield by Marriott Bengaluru Rajajinagar No. 1/2, 59th C Cross, 4th M Block Bengaluru - [redacted] T [redacted].[redacted] Marriott.com/BLRFB

I have already booked a homestay at PD Condo Resort with pin code [redacted]. However, the owner reached out to me asking to cancel the booking due to a double booking. I have already paid RM190.00 for the reservation and would like to request a refund since the cancellation was not my fault. I can provide proof of the owner's request for cancellation. I kindly ask for your prompt assistance in processing the refund as I am not in a position to lose that money. Thank you for your attention to this matter.

Dear Muhd Nuralif, We regret to inform you that there was an issue processing your reservation at Moty Hotel. Unfortunately, we were unable to confirm your booking. Your Visa payment of MYR [redacted] has been processed, and we have initiated the refund process. Refunds typically take 7-12 days to appear in your account, but the timeline may vary. To help track your refund, here are some additional details to provide to your account provider or our team: Transaction Time/Date: [redacted]-12-24 14:00:46 Payment Reference: [redacted]-CE9OC

I made a reservation at the State Plaza Hotel in Washington D.C. through Booking.com but unfortunately, I won't be able to attend. I tried to cancel directly with the hotel, but was informed that since the booking was made through Booking.com, I need to cancel through them. I have already tried to cancel on the Booking.com website, but I'm facing issues because the system is requesting a pen number which I don't have. I need to cancel my reservation for December 4th and 5th, [redacted] at the State Plaza Hotel in Washington D.C. Thank you.

My name is Catherine P. and James Stanley Turner. We had a reservation from January 2nd to January 10th in Barbados. I mistakenly booked through booking.com. Apparently, the hotel said I need to contact them to cancel since I used booking.com. The hotel claims there is no payment due to them. Despite calling twice and being told they needed to contact the inn, I have not received a refund or credit. The inn is willing to refund the $[redacted]+ deposit, with the rest due upon arrival. Please either credit us with the deposit or refund it. I am 70 years old and dealing with health issues. Given the current situation with COVID-19, I believe the refund should be issued promptly without any further charges. I did not expect this level of complexity. I hope for a swift resolution.

I am requesting a callback regarding my property booking issue. A guest stayed at my property [redacted] on November 6 for one night but canceled last minute. The guest informed me she booked elsewhere and wouldn't be coming. I denied a refund as per policy. She mentioned liking the other place, claiming my property was rarely available. Despite charging her $[redacted] on a credit card, I never received payment and am now being charged an additional $30. I wish to be removed from the system after receiving the $[redacted] or $30 refund. Without a contact number, handling such matters is difficult. I lack a booking pin number. Please address this promptly.