Booking.com Customer Service Issues

I made a reservation for two rooms at the Holiday Inn Express in South Bixby, Tulsa, Oklahoma. We came here for the Peak [redacted] Christian Conference at the Mabee Center, believing this to be a nice hotel based on online information. To my surprise, upon arrival, I discovered that the hotel is currently under construction with damages in the rooms and a moldy, dusty smell due to ongoing hammering. They are working on rooms above both of the rooms I reserved. This doesn't provide the tranquil setting I was expecting. I am extremely disappointed and requesting a refund for these rooms. It's disheartening as I have been an IHG technical installer for over 20 years, familiar with many IHG properties nationwide. My experience at this hotel was subpar in every aspect.

Hello, I've been searching the internet tirelessly for a phone number or email address for Booking.com. Despite assurances about your availability 24/7, this information seems incredibly difficult to find. What is the most effective way to get assistance in New Zealand? After relying on Booking.com for nearly all my global travel reservations for many years, I am on the verge of discontinuing its use and not endorsing it anymore. Regarding the week I booked at Ubud in Bali, I discovered that Booking.com offers to pay for a taxi from the airport. How can I arrange this service, or do I need to cancel and rebook my reservation to take advantage of this offer? I've reached out to the property with inquiries via email, but they have not responded. I've observed a discrepancy in the location of the property Narada House between your map and Google Maps. Additionally, there's a property named Narda House. Are these the same establishment as Narada House? The images seem identical.

Hello, I hope this message reaches you in good health. I want to express my disappointment regarding the accommodation I received at the hotel. The room fell short of expectations with its cleanliness well below the required standard. Even the bathrooms were in poor condition, harboring algae and insects which made the stay uncomfortable. Consequently, my companions and I left the hotel on the same day to seek alternative accommodation. Furthermore, the hotel's response to my request to cancel the remaining reservation was inadequate. Their handling of the situation and support were lacking. It is imperative for hotel staff to deliver excellent customer service and address guests' concerns promptly, an area where this hotel was lacking during my stay. I plan to provide this feedback directly to the hotel management. It is essential for them to be informed about the challenges faced by their guests and take necessary steps to enhance their services. In my future travels, I will be more diligent in researching reviews and ratings before booking to avoid similar disappointments. Thank you for your attention, and I trust my feedback will aid in enhancing the quality of service at the hotel. Best regards,

Booking Number: [redacted] I have a reservation starting on August 1st at EMA House Serviced Apartments Seefeld under the name Ms. Sakellaridi. I have concerns about the automatic card charge scheduled for July 25th due to a possible issue with the 3D Secure protocol. While I address this with my bank, I am considering alternative payment methods and have two inquiries. 1. If I choose to "pay now" through the Booking.com email link using options like PayPal or GPay, will the host still attempt the automatic card charge? Can you verify the payment on your end even if there may be a delay in processing? 2. Exploring the option of using my mother's card, which I have permission to use, for the automatic charge. Will any additional confirmation of her consent be required, such as a signed document? How would the payment confirmation process work on the day of the charge given we are in different countries with hectic schedules? Regards, L. Sakellaridi

During our stay at 'Hotel Rai' on June 30th until July 1st with confirmation number [redacted], we encountered a billing issue upon arrival. Despite paying through booking.com, the hotel staff insisted the payment hadn't been made and demanded another payment from my wife. After showing proof of payment, they initially denied receiving it and blamed the situation on a lack of notification from Booking.com. Assured a refund would be processed, I provided my details and attempted to reach out via Booking.com and email for updates, with no success after more than 20 days. I have receipts available if needed and am eager to resolve this matter promptly to receive the refund owed.

Due to a faulty WLAN and a request from Booking.com to complete my bookings, I accidentally reserved the same accommodation for the same date three times. I spoke with the Little Italy Hostel in Perugia over the phone, which assured me that one booking was canceled, yet two were charged. Upon arrival, after numerous exchanges on WhatsApp, I was told that everything was sorted and was given a bed. Thinking the issue was resolved, I even received on-site confirmation. However, upon checking my bank statements upon returning, I still saw two charges. I emailed them requesting a refund, but received no response except for a reminder that they had informed me previously. It's puzzling why I was only given one bed and not informed about the double charge.

Dear all, I am writing to express my frustration with my recent booking at the Imperial Suite Hotel in Milan from July 14th to 18th. I had reserved a two-bedroom suite for four adults, but upon arrival, we were given a small family room that did not meet our requirements. Despite my efforts to resolve the issue with the hotel, they claimed that the reservation was for a one-bedroom suite only. This experience has been disappointing, especially considering my long history of using booking services without any prior issues. I kindly request a refund for the incorrect booking. Sincerely, Dr. Mohammed S. from Dubai

I recently booked a flight for my mother on booking.com using my account details. I input all of her information, including her phone number, email address, and payment card. Unfortunately, her bank was charged for the flight, but neither of us received a confirmation email. Despite my mother initially telling me she hadn't received an email, she later found it but mistook it for another message. I closed my browser without noting down the confirmation number or pin for the booking. I've been struggling to reach out to booking.com as all communication seems to be automated, and I haven't had any luck resolving this issue so far.

Hello, we had actually booked the following accommodation starting tomorrow: 24.07.[redacted] - 01.08.[redacted] Booking number: [redacted] PIN code: [redacted] Now we received an email from the owner stating that the accommodation has been sold and is no longer available. (You have received a new message from Trafalgar House - Beach Front - Coorie Doon They inform you as follows: mime-attachment.png Hello Walter I’m really sorry, the apartment is no longer available due to having been sold. I did inform booking.com of this a while ago and asked them to relocate any reservations but it looks like yours has been missed. I have contacted them again to see if they can help. David) We urgently need your support as we are in Scotland with 6 people and have no accommodation. According to the owner, he informed you in advance. Please contact me as soon as possible in German at: +49 [redacted]5 Kind regards, Walter G.

Subject: Invoice Request for Flight Booking To Whom It May Concern, I am writing to request the invoice for my flight booking details as follows for my company: Customer Reference: 40-[redacted]70 Route: Frankfurt via Shanghai Pudong to Nanchang with China Eastern Airlines on June 5, [redacted] Return Route: Nanchang via Shanghai Pudong to Frankfurt with China Eastern Airlines on September 6, [redacted] Name: Pan Zou Address: Bruehlstrasse 10-2 [redacted] Leinfelden-Echterdingen Germany Kindly send the flight booking invoice via email to: [redacted] Thank you for your assistance. Best Regards, Pan Zou

Hello, I'm interested in booking a flight found on your website at a great price. However, there seems to be an issue with seat selection as only window seats are available. This seems odd for a two-plane journey, making me wonder if it's a glitch. I really want to book this flight to ensure we can all sit together, but the seat problem is holding me back. I would appreciate your assistance on this matter. Thank you and have a pleasant day.

Reference number [redacted].[redacted].[redacted]. I am looking to adjust the date of my reservation at Delta Hotel Philadelphia Airport to one month later. The new dates requested are 25/26/9/[redacted]. I tried contacting the hotel directly over the phone to make this change, but they directed me to get in touch with the booking office instead. Unfortunately, the emails I sent via your web portal only received standard responses instructing me to call the hotel. I am hoping for your assistance in confirming my date change request with the updated dates. Thank you.

I was at the hotel trying to make a reservation, but there was a mix-up with the dates. The hotel's computer system showed a different date than the one I wanted. Despite explaining this to the staff, they were unable to cancel or modify the reservation to match the correct date. The booking date displayed was 7/25, while the hotel insisted their system showed 7/24 as the necessary date. Even though I was physically at the front desk, I could not secure a room due to this discrepancy. I am requesting assistance to have this reservation canceled as it does not align with my intended booking date.

I have been struggling to contact anyone at booking.com. I was provided with a phone number for England, which resulted in a 30-minute long-distance hold. I am seeking assistance with accessing a $60 credit for a hotel room that I have not been able to claim. I am looking for someone to address my questions and concerns promptly. I have made multiple attempts to reach out and would appreciate a prompt response.

On the night of July 24, [redacted], my stay at "The Orange Fish" in Zahara de los Atunes was disappointing. The room lacked a proper door and noise from the street made it difficult to sleep. The small bathroom didn't have basic amenities like glasses for rinsing after brushing teeth. The makeshift wardrobe and rusty fridge were not up to par. The room lacked a closet, and the noise and safety concerns were unsettling. The TV was poorly placed, making it hard to hear. The lack of proper security measures and no blinds added to the discomfort. For the price of [redacted].80 € per night, the overall experience was unsatisfactory. I kindly request a refund for this subpar stay. Thank you in advance.

Good evening. We booked an apartment, paid for it, and tried to contact the owner for instructions on how to get the keys, but received no response. Upon arrival, we couldn't reach the owner and had to seek alternative accommodation due to the unavailability of our booked place. Our children were exhausted and wanted to rest, causing distress as we searched for a solution. The lack of communication and stress involved in finding a new place last minute due to these circumstances was challenging for us. We had to pay for additional accommodation, resulting in unexpected financial burden. We now seek guidance on how to proceed and possibly get a refund for the double booking to prevent similar situations in the future.

Hello, I am Noemi Cruz from the Philippines. I have reservations for 3 rooms at South Pacific Hotel in Hong Kong from July 28th to July 31st, [redacted] through Booking.com. Due to the typhoon Egay (Doksuri) affecting our province with heavy rains and wind causing flooded roads and power outages, we feel unsafe to travel on the scheduled dates. Therefore, we kindly requested a change of dates to August 11th to August 14th, [redacted]. As advised by the hotel staff, I have contacted Booking.com customer service for assistance. I have also submitted this request through the Booking.com app and received an auto response indicating that the request will be forwarded to the hotel once approved. Our safety is our utmost concern, and we hope for your understanding and support in this matter. We are eager for this trip but prioritize our well-being. Your assistance is greatly appreciated. Thank you.

Hello! My booking number is: [redacted], booking pin code: [redacted]. The villa was booked for February [redacted] with free cancellation. In May, a villa employee contacted me via a business WhatsApp account requesting a payment for part of the booking amount. Since Russian Federation cards do not work in Azerbaijan, I agreed. The villa employee provided a card for payment, and money was transferred to that card via an ATM in Baku on 03.05.[redacted], with a receipt for the transaction. The accommodation received the funds and confirmed it. In July, I canceled the booking with the right to free cancellation, but the accommodation refuses to refund the prepayment. I have provided all chat screenshots and document photos to Booking and the accommodation. They refuse to return the money, claiming we booked directly with them without providing evidence. I need the unlawfully withheld funds of [redacted] manat to be refunded.

I need to discuss the issue with a booking.com representative regarding confirmation number [redacted] and Pin number [redacted]. Our room lacked air conditioning, causing discomfort. Despite a technician's attempt to repair it, the issue persisted. Ultimately, a full AC unit replacement was necessary, leading us to vacate the room temporarily as the property was fully booked. Our room was only accessible late in the evening after the replacement. We anticipate a seamless stay from check-in to check-out, and given the inconvenience, we kindly request a refund for the inconvenience caused.

I made a reservation for 4 nights (7/27-7/31) at the California Inn, also known as the Rodeway Inn, for $[redacted].90 plus a $[redacted] cash deposit totaling $[redacted].90. Upon arrival, I found the hotel sign displayed "The Roadway" instead of California Inn. My girlfriend and I entered a filthy room with graffiti on lampshades, wall stains, and a cockroach infestation. After requesting a room change from manager David, I was told he had left for the day by Brian at the front desk. Despite showing pictures of the roaches, we were accused of planting them and were asked to leave immediately, even though we were asked to show where the roach was. The hotel not only refused a refund but also kept the deposit. I hope this doesn’t represent the typical service from Booking.com. I have ample evidence with over 40 photos and a video of the situation.