Blizzard Customer Service Issues

My World of Warcraft account was hacked on Burning Crusade Classic. I got a message from Blizzard stating that my account was using automation and would be deleted unless I visited a website to unlock it. I entered my email and password, and soon after, my email associated with my Battle.net account was changed. I realized then that I had been hacked. I contacted Blizzard three days ago but have not received a response yet. I play on the Auberdine server on the Horde side and have five characters: Taureau, a level 70 warrior, Bestkiki, a level 60 rogue, Taureaumulti, a level 68 druid, and two others named Chamy and Pal.

I am currently facing issues with my Battle.net account being hacked. The hacker has changed all the details, including the email address associated with the account. Unfortunately, the website's recovery process seems to be ineffective as it keeps prompting me for the email linked to the account, which has been altered by the hacker. Recovering my account has become a frustrating loop with no clear resolution in sight. I am in desperate need of assistance or an alternative solution to regain access to my account since the existing options are proving to be inadequate in situations where all details have been modified by unauthorized users.

Yesterday afternoon on 09/27/[redacted], between 12:00 and 1:30 EST, while playing Hearthstone Battlegrounds, my game suddenly shut down without any previous issues. Since then, I have been unable to log back in. The Blizzard Entertainment screen appears, but it freezes, and I don't receive any error messages. Despite restarting my HP 2in1 Chromebook, reinstalling the game, and following the instructions provided in the ticket response, the issue persists. Surprisingly, the game works fine on my phone. It seems the problem specifically affects my Chromebook, which is less than 2 years old. I hope for a solution that corresponds with ChromeOS, as it's a platform that deserves attention.

My name is Douglas Blowe. I used to enjoy playing Diablo 3 and Starcraft. Unfortunately, my account was hacked, and despite my efforts, I haven't been able to recover it. I am interested in playing the new Diablo 2 revisited as it was a favorite for my two oldest sons and me. I am hesitant to create a new Diablo 2 account because my D3 account, linked to the same emails, was compromised. I have been unable to reach anyone for assistance over the phone, and it seems my emails are not being recognized as valid. I currently use a gmail account as my primary email, but the windstream account is still active. Initially, I used the windstream account but later switched to my gmail before the hacking incident. My D3 account held valuable gear and toons acquired through trading and personal crafting that I sorely miss.

Hello, I am BigBearOnTop, also known as Clifford Weber. I am writing because I have been experiencing frequent connection issues while trying to play Diablo II Resurrected online. I purchased the game on 8/19/21 with Microsoft order #[redacted] using my MasterCard ending in [redacted]. Despite trying all the suggested solutions on the website, I continue to face errors when accessing the online gameplay. This appears to be a server issue on Blizzard/Activision and/or Battle.net's end, as other Xbox products I own connect without any problems. I have been a loyal customer of Blizzard since a young age and have shown patience with the occasional outage expected for new releases. However, the high frequency of outages has made it difficult for me to enjoy the game. I am disappointed with this ongoing issue and will consider requesting a refund from Microsoft or pursuing a chargeback if the problem persists. I hope for a prompt resolution to this matter to continue supporting Blizzard/Activision in the future. Thank you for your attention to this matter. Best regards, Clifford W. [redacted] [redacted]

Hello, I am Adam Cichowski, also known as "blizzard" with the game tag Bils#[redacted]. I wanted to reach out because my friends noticed differences in the lobbies when I join them - one on PlayStation and the other on Xbox. I record my gameplay on my YouTube channel "Bils." Some players seem to be exceptionally skilled or dishonest with wall hacks or aim bots. I am concerned about the possibility of shadow banning and want to clarify any misunderstandings. Our Activision game names are BLiTzD86#[redacted], justsean#[redacted], and my account Bils#[redacted]. I emphasize fair play and seek assistance in verifying if any shadow bans are affecting us. I use a Razer Naga mouse and Razer Nostromo base DPI at 3k, along with varying Warzone sensitivity settings. Could you check for any shadow bans and advise on how to address varying lobby experiences? Your help in investigating this matter is greatly appreciated. Thank you for your attention and guidance. Adam C. aka Bils.

I received a ban in Overwatch competitive play for the rest of the season. Unfortunately, your customer service page does not offer a way to contest this ban or provide a means to appeal. I enjoy playing Overwatch casually, but I prefer competitive matches where teams make an effort. Recently, I faced technical issues due to new hardware installations that caused my computer to reset when my GPU reached a certain voltage level. After troubleshooting with an experienced builder, I identified this issue. My account rarely disconnects, except for occasional internet problems. However, due to these technical difficulties, I had multiple disconnects resulting in a season ban during a crucial period for me. I am requesting to have this ban lifted. If you review my account history, you will see that disconnects are uncommon, and I have always followed Blizzard's policies without questioning them.

I have spent over $[redacted] and thousands in gold on packs for the new mercenaries in Hearthstone. I have received excessive experience coins for certain characters that are unusable. Meanwhile, many characters hardly receive any experience, cards, or skins. Feeling ripped off, I will refrain from purchasing more packs until the issue is resolved. The overflow of experience feels frustrating as I cannot dust it. Quests have become infrequent, making it challenging to progress. I kindly request compensation for the money spent on unnecessary experience coins. I have been a loyal customer in Hearthstone for years but this experience is disheartening. If this problem persists, I may stop playing altogether. Thank you.

I encountered a problem during hero selection in my game's second round. Despite trying to resolve it by deselecting and reselecting heroes, I remained stuck. I considered leaving to rejoin but was penalized immediately, preventing me from returning. I observed a subsequent SR loss of 50, affecting my diamond status in support role, which I achieved after days of climbing. This was my first time reaching diamond, and I believe losing SR due to a technical issue is unfair. It's unclear why SR was deducted from all my roles when the problem occurred while queued for tank only. I informed my team about the issue in voice chat before attempting to reconnect. The significant SR deduction, especially across all roles, feels excessive, particularly near the season's end with the tight SR range between ranks. I have evidence of the incident and request the restoration of my SR before the season concludes. The penalty for an issue beyond my control has cost me my hard-earned progress, which I believe is unjust.

While playing Black Ops Cold War, I suddenly got logged out. When trying to log back in, I received a message stating that my account wasn't found. I checked my email and found a notification about changes to my account. My gamername is SpaceMonkey#[redacted]. The email stated that my account's email address had been updated. If I didn't make these changes, it advised me to update my password for security reasons. I also mentioned that I pre-ordered Call of Duty Vanguard. I'm quite worried and would appreciate any help or guidance on how to resolve this issue.

I am bringing this matter to light because numerous individuals are creating false leaders and dismissing members from the groups they have formed simply to avoid sharing the spoils in the middle of the dungeon, especially during encounters with a Boss or the final Boss. This behavior usually occurs right after a player dies from any reason. The act of removing someone from the group, either by direct action or through a vote (the former being more common), should be deemed as cheating. It should be impossible to eject members from the group once the raid has commenced to prevent such abuse and cheating. Offenders should be penalized by receiving inferior loot, with the best loot going to those who were harmed or unjustly removed, or by withholding loot from the perpetrators and temporarily banning their account as a deterrent, redistributing the loot to the affected player instead. In addition, as a gesture of apology for their mistreatment, the injured party should be rewarded with the best loot via in-game mail. Furthermore, those who frequently abandon raids should face a predetermined number of bans, possibly two to three times, as well as a penalty, since it is disruptive when they repeatedly leave a group hanging and start anew. I experienced a similar situation today during Thina's raid in Ardenweald, where individuals abandoned us multiple times and ejected some members two or three times each. Let's work together to prevent such mistreatment in the future. Thank you. Sincerely, Shakalink-Minahorda.

I am experiencing difficulty logging into Diablo 2 LOD as I keep receiving the error message "You were disconnected from battle.net. Please reconnect." I have attempted to reconnect multiple times, but the issue persists. Despite searching extensively for a solution, I have been unable to find one. I am confident that I have not been banned as I have not engaged in any violations. I find it frustrating, especially as I have observed a player using bots in the game without consequence. I am eager to access my legitimate account as I have limited time to play, and I would like to do so promptly. It is disheartening to see the direction in which Blizzard is heading according to many players.

I recently switched from Xbox to PC and created a new BattleNet account with the handle IlIlIIlIlDTV#[redacted]. I purchased Modern Warfare and Cold War on my new account, but I had existing progress on another account named Akuma YT [redacted]#[redacted] from Xbox. I tried to link the Akuma account to the DTV account but encountered an issue because the Akuma account has been deleted. I can prove that the Akuma account belongs to me by providing details of my Xbox accounts, the associated email [redacted], and two friends on the account named WeirdKame and Lemons. I have invested a significant amount of time and effort into this account, and I am unable to reactivate it. The account was also used on the Microsoft account MozzieWMG, and I recently reset the password to wrestler#1 at 1:46 EST, but all my progress and items are missing. I am eager to retrieve my account and its contents.

I recently switched from Xbox to PC and created a new BattleNet account with a username of IlIlIIlIlDTV#[redacted]. I purchased Modern Warfare and Cold War but had progress on another account under the name Akuma YT [redacted]#[redacted]. I tried to link the Akuma account to the DTV account, but encountered an issue as the Akuma account has been deleted. I can prove it is my account by providing Xbox account information and the associated email address, as well as listing two friends on the account - weirdkame and lemons. I have invested a significant amount of time and effort into that account and now I am unable to reactivate it. It was linked to the email address [redacted] and used on the Microsoft account "mozzie wmg." Although I recently reset the password to "wrestler#1," my progress is still missing. I want to clarify that I did not delete the account; it seems someone gained unauthorized access and removed it. I have worked hard to level up and earn various in-game items, and I would greatly appreciate assistance in recovering my progress.

Earlier this morning, around 3:30-4:00 AM, I found that both my Blizzard accounts were compromised. The hackers changed the email, password, phone number, and removed any connected accounts and authenticators. Unfortunately, I am unable to change the email back using identification since I don't have a government ID. I have screenshots of emails from Blizzard, confirming the changes made by the hacker and requests to alter identification. I possess emails verifying purchases and bank statements as proof, but lack a government ID. I am seeking advice on how to regain access to my account without a government ID. I can provide details of my recent purchases, bank statements, and email communications for verification purposes. I have heard suggestions like utilizing location and hardware data for verification, but I am unsure of its reliability. If there are alternative solutions apart from requiring a government ID that I could explore, I would greatly appreciate any help. I am specifically interested in recovering my main account, lateCyA#[redacted].

I am facing an issue and I am hoping for your assistance in resolving it. In [redacted], I made a purchase of Diablo 3 from the Battle.net store. Back then, I created a new email address solely for this purpose and set up a new Battle.net account. However, I have not logged into this account for over 5 years and now I am encountering two problems. Firstly, I cannot recall my Battle.net password. Additionally, I set up an Authenticator app linked to a phone number that I no longer have access to or possess. When attempting to reset my Battle.net password today, I am presented with two options: via phone number or the Authenticator app, both of which are currently unusable for me as I no longer have that phone number and can't recall the Authenticator app password. Nevertheless, I still have access to the email account associated with the game registration. Is there a way to reset the password using my email instead of the phone number or Authenticator?

I'm having trouble accessing my Blizzard account. Everything was working fine two nights ago when I last played. The next day, I'm suddenly receiving an error message stating "Error: We Can’t Find That Battle.net Account." I've confirmed my email is accurate and attempted various solutions to resolve the problem. I even have emails confirming my purchases in the linked email account. I've been a loyal customer, enjoying numerous Blizzard games, and now my account seems to have vanished out of nowhere. I would appreciate any assistance in resolving this issue.

I've been struggling to log into my account for a couple of hours. The system prompts me to authenticate, but I no longer have access to my Blizzard authenticator after changing my phone number. To submit a ticket or contact support, I need the authenticator, which creates a loop since I can't remove it without the authenticator. Appreciate any solutions that don't involve the authenticator since I can't access it anymore. Thank you. PS: I have my email and password.

During my first competitive game in Overwatch, the person I played with and I experienced harassment in the chat. We were rudely told to play other games like Minecraft because we seemed to lack skill in aiming. I understand the nature of competitive play, but I believe games should be enjoyable, not a platform for teammates to insult each other. The toxicity we encountered has made me consider abandoning Overwatch altogether. Thank you.

I am encountering difficulties with D2R. Recently, I acquired a new laptop, the Samsung Galaxy Book featuring an Intel Iris Xe Graphics card. Upon entering the game, I am consistently kicked out, either immediately post-loading screen or within 20-30 seconds. All my drivers are current as I diligently update them. Despite updating D2R, the problem persists. I have attempted to resolve the issue by utilizing the scan and repair function.