Big Fish Games Customer Service Issues

When I reviewed my statements last month, I noticed additional debited amounts from my savings account that I did not authorize. In early January, while going through my bank records for the year, I was surprised by the numerous charges your company has been putting through. It was overwhelming to see how consumers are being taken advantage of. I only caught these unauthorized transactions by reviewing my yearly statement. I am requesting that you rectify these errors promptly. I expect immediate reimbursement of all the unauthorized charges, especially the 7.14 monthly transactions that were particularly concerning. Please remove my card information from your payment system and resolve these accounting errors within one year. I had to close my checking account last month due to numerous unprocessed charges, and it seems there are other unhappy customers facing similar issues. I am eagerly awaiting your response on how you plan to address these concerns and restore accountability. Although I enjoy the game, it is disheartening to see people being exploited. Thank you for your attention to this matter.

I am having issues with my Big Fish account. Every time I try to download and install games, I receive error code [redacted]. Also, when I log into my account, the email and password boxes keep appearing empty. I have attempted to sign out and reinstall the Big Fish Game Manager, but the problem persists. Now, I can't even view my purchase history as it prompts me to sign in repeatedly. I am already signed in, but it does not recognize it. Please assist me with resolving these issues.

Dear Big Fish Support, I am reaching out regarding the game "Frozen Hearts" for my iPad. I want to address a concern I encountered while playing. A few years back, I purchased the full game under a different Apple ID. Recently, when I tried to return to the game, I encountered a black screen after an incident involving a reindeer crash. I attempted various solutions like unlocking and reinstalling the game, yet the issue persisted. Even after trying to access the purchased content with the correct Apple ID ([redacted]), it still shows as unpurchased. Could you please investigate on your end and provide me with the access to the full game that I originally bought? Thank you for your assistance, Chien-Hui C.

I am experiencing issues with my "PURCHASE HISTORY" on Big Fish Games. Every morning, I encounter Error Code: [redacted], stating that I need an internet connection. Strangely, by midday, the connection works fine without any changes on my end. My computer's internet stays active, and this problem only occurs with Big Fish Games. I would appreciate a prompt resolution to this recurring issue. Thank you for your assistance. Best regards, Marilyn L. Player

I am experiencing difficulties running the Jigsaw [redacted] World Tour Puzzles game on my HP Pavilion laptop with Windows 7 64-bit. This is my backup computer, and while my other Big Fish games run smoothly, this particular game displays an error message stating "YOUR GAME CANNOT RUN AT THE CURRENT RESOLUTION." Even after trying different resolutions, the issue persists. On my main computer, the game runs flawlessly at [redacted] x [redacted] resolution. I have successfully played other Cruise Director games on this laptop without any problems. Could you assist me in resolving this issue so I can enjoy playing the Jigsaw [redacted] World Tour Puzzles games featuring Europe, Africa, America, Great America, Ice Age, Australia, and the Mediterranean while traveling? Thank you.

I recently tried to buy a game today, 9/13/[redacted], but faced issues with my account. Despite using the "forgot password" option, it seemed I no longer had an account. Eventually, I successfully purchased "Mystery Solitaire: Powerful Alchemist" using code "new299" and Paypal for $2.21 USD. However, upon activation, I encountered error [redacted] stating the game was not found. I suspect the trouble arose from creating a new account with the same email and password. To resolve this, I seek a refund or adjustment for the game. I enjoy the game and wish to avoid duplicate purchases. Your assistance is appreciated. Thank you.

I've been a member of Big Fish Games for a long time. At first, I found it easy to receive game assistance. Lately, it has become impossible. Recently, I couldn't access my account despite trying to reset my password. I decided to create a new account but discovered that the games I purchased were not transferred. When I tried to log back into my original account, I faced the same error message again. It seems challenging to reach out to Big Fish Games to resolve this issue and simply delete the new account while resetting the password for my old account.

I have unsuccessfully tried to cancel my account with you multiple times. I did not sign up for a membership, only purchased or tried games from your site. I have been charged £5.39 every month for a long period without authorization. Despite my efforts to stop it by removing my email and payment method, the charges continue, even transferring to a different card without my consent. This seems like fraudulent activity. The email addresses associated with my account are [redacted] and [redacted] in the USA. I now reside in the UK for the past 11 years, yet you have been charging me using various cards. It is perplexing how you keep accessing my card information. My current email address, also listed on your site, is [redacted] My name is Martha K-C. I urgently request this unauthorized billing to cease, and I insist on a refund for a service I never agreed to. The only valid charges should be for the games I legitimately purchased from your platform. This situation is causing me great distress, and I demand immediate resolution.

I have had a primary Big Fish account for years. My main account on Jackpot Magic Slots was under the name RandzeeSS, previously known as AliceOnAcid, with the user ID [redacted]6. Also, I created a second account named SpiritWolfSS with the friend code [redacted]71, and later another one called SpicyPizzaSS with the user ID [redacted]8. I appointed SpicyPizzaSS as a Co-Leader of my club, Spiritual Spinners. When I asked customer service to merge SpiritWolfSS with SpicyPizzaSS, they mistakenly changed my main account to SpicyPizzaSS instead. Now, both my devices are logged in as SpicyPizzaSS, and my main account has been lost. I have tried contacting customer service multiple times through messages and tickets, but no one has responded. I have even escalated the issue to the legal department, but to no avail. I am unable to play as SpicyPizzaSS until this issue is resolved. My club is also suffering as the leader is missing, and members are considering leaving. I never authorized the merge of my main account with the other one. I am frustrated with the lack of help and support from Big Fish in rectifying this mistake.

Dear Sir/Madam, I have had the pleasure of experiencing many of your games, and it has truly been a wonderful experience. With the rapid advancement of virtual technologies, I have been thinking about the possibility of you offering cognitive development programs in educational areas at every level, as well as in the sports sector with programs that promote mental development. Learning through play, seeing and not just looking, and fostering mental openness, which is a budding process in most sectors across Latin America. My name is Jose Acosta Bedoya, and I am currently involved in sports consulting in Colombia. I believe that the implementation of virtual technologies and programs is crucial for learning processes in any sector, especially in education, which is fundamental across all economic sectors. Therefore, with your permission, I would like to suggest that you explore the market prospects and potential in Latin America for developing educational mental development programs (software) in sectors like academia and sports. Thank you for your attention. Best regards, Jose Acosta Bedoya Email: [redacted] Phone: +57 [redacted] Medellín, Antioquia, Colombia.

Hello, I am seeking assistance regarding my account on Jackpot Magic Slots on my iPhone. I have been playing the game and have invested a significant amount of money to reach tier 8 gradually. Unfortunately, I have been blocked or banned without any explanation. This experience has left me feeling extremely upset and disappointed as this game means a lot to me. My friend code is [redacted]8. I am hoping for your help in resolving this issue and having my account unbanned. Your support in this matter would be greatly appreciated. Thank you.

I recently purchased Luxor Amun Rising, and I am enjoying it. However, I am not interested in getting Luxor version 2 or Luxor version 3. Is there a way to obtain the Luxor version from the early 2000s for PC? The current version I have only goes up to the 15th level, and I prefer the earlier version from the 2000s. I would really appreciate it if I could get the initial version compatible with Windows 7. Thank you.

I have been playing Evermerge for a while now and encountered various issues. Pieces getting stuck on the game board prevent merges from completing properly, causing me to miss out on gems, coins, and magic wands. Recently, I had a problem where a thirty-minute energy reward only registered as fifteen minutes when activated. I also had trouble with my tickets being closed without addressing my additional concerns. I used a word that was considered "explicit" in one email, but it was not directed at the staff. Despite sending follow-up emails with pictures of the issues, I have not received any response. I love the game and play daily, but I feel frustrated and overlooked. I hope to connect with someone to resolve these issues and possibly be compensated for the inconveniences caused by the glitches. Thank you for your attention.

I recently realized that I was charged $7.60 monthly for the past three months without my knowledge for a Big Fish Games Club membership I did not sign up for. I noticed the charges on 2/24/22 through Paypal and my checking account. Upon checking my Big Fish account, I found the membership fees but no new games. After further investigation on Paypal, I discovered the charges in Dec [redacted], Jan & Feb [redacted]. I have enjoyed using Big Fish for over 10 years and have purchased many games but never opted for the club membership. I am requesting the cancellation of this membership and a refund of $22.80 to be processed promptly before the upcoming March [redacted] charge. I have provided my contact information below. Appreciate your swift action on this matter. Thank you. Sincerely, P.A. Cloutier [redacted] Lenox Avenue Utica, NY [redacted] [redacted] [redacted]

Since the French site was removed, there are very few recent games available in French. I am wondering if this situation is temporary or if it will continue like this. As I do not speak English, I am unable to play recent games as they are mostly in English, including the subtitles. Previously on the French site, the stories were in English but with French subtitles, allowing us to understand and enjoy the stories. Would it be possible to include a translator that could convert subtitles into French (or other languages) for elderly individuals who only speak their native language? Thank you in advance for reading and I wish you a great day.

I have recently received multiple notifications regarding my Big Fish Games monthly billing. I have attempted to contact customer service via phone and email, but both methods have been unsuccessful. The email provided is deemed invalid, and the phone lines are temporarily closed until April 7th due to state restrictions. However, today's date is past that closure date. I need clarification on two matters. Firstly, I have noticed a substantial credit balance of over $[redacted] in my account, which has not been active for years. I am inquiring about the possibility of receiving a refund since there is no reason to continue paying for a service I do not use. Additionally, if I opt to cancel my subscription, will I still have access to the games I have previously purchased?

I have been attempting to buy a game for more than a week, but it won't add to my cart; it just keeps spinning. I was hoping to buy it during the 65% off weekend, and it's a collector's edition priced at $6.00. The game is "Enigmatis: The Mist of Ravenwood Collector's Edition," but even today, it won't load into my cart. I've been a loyal BigFish customer for over 20 years. It would be appreciated if I could obtain this game for free due to the technical difficulties preventing me from purchasing it.

I experienced issues with my computer after a Windows 10 update, and the technician who visited removed all my purchased games. I am unable to locate them on my computer. Could you please guide me on how to recover or reinstall the games that I had paid for? My name is Paula F./Paula C., also known as Paula F.-C. This matter is urgent because I am housebound due to a brain injury, and the games are my primary source of entertainment. Thank you for your prompt assistance. Regards.

Hello! I hope you are doing well. In [redacted], I purchased 9 games from Big Fish using a credit card. Today, while playing one of the match 3 games, my computer screen suddenly turned black. When I reopened the game in the Big Fish app, it showed that I needed to buy the game again, even though I had already purchased it. The match 3 games I bought were: - The Rise of Atlantis - Season Match 3 - Hidden Wonders of the Depths - Hidden Wonders of the Depths 2 - Hidden Wonders of the Depths 3 - Heroes of Hellas: Athens - Cradle of Rome 2 - Call of Atlantis - 7 Wonders II I believe the email associated with the account is [redacted], but I can't remember the password. I don't want to repurchase all the games, especially since they were bought under the name of my late spouse, Danielle Bergevin, who passed away in [redacted]. I would appreciate any assistance you can provide. Thank you for your help! Wishing you a wonderful day.

I'm experiencing issues when trying to make a purchase or pay for my subscription on my account. I keep getting a message stating I have no saved payment methods, even though I've tried adding a new card or using the original one. It keeps saying the card cannot be accepted at this time. My February subscription remains unpaid, and I'm concerned about losing access to my account. I've been a customer since around [redacted] and have purchased numerous games and paid monthly fees. Despite following online advice and attempting to contact customer service, I haven't been able to resolve this. I'd appreciate guidance on how to speak with a representative to add a payment method before the March payment is due.