Big Fish Games Customer Service Issues

I have over 30 Big Fish games that I own, but after upgrading my Mac to Catalina 10.15.3, I am prompted to repurchase them or told they have limited play time. I need guidance on deleting the Game Manager, upgrading it, and reinstalling my games. I find the Help pages confusing and would appreciate step-by-step assistance as I navigate this process. Playing these games would help distract me during my recovery from a temporary disability. At almost 70 years old, I struggle with technical instructions and believe my issue may require more than what is provided in the Help section. I am hopeful for a resolution to enjoy my games again. Thank you for your help! - L.C.

I predominantly use my Mac desktop with Mojave. Yesterday, while browsing the Mac Games, Time Management section, I downloaded and enjoyed playing the one-hour free trial of Fabulous Angela's True Colors Collector's Edition on my Mac without any issues. Upon reaching the time limit, I decided to purchase the game for $14.86 through my account. However, upon trying to activate the game, I realized it was only compatible with PCs, which was quite misleading. Despite purchasing it, I am unable to play on my Mac running on Mojave. It seems unfair to allow customers to download and play a game only to reveal the incompatibility after a purchase. I kindly request either assistance to activate the game on my Mac or a refund of the $14.86. I noticed similar issues reported back in December [redacted], but I failed to address them at the time.

I am facing challenges with three different games. In Jigsaws Galore, I am unable to use the 'hand' to pick up puzzle pieces even after contacting the developer. For Mahjong Dimensions, minimizing the window prevents me from returning to the game without restarting it using task manager. With my recent purchase, Hidden Expedition: The Price of Paradise Collector's Edition, I am stuck on a screen where the mouse is unresponsive to pick up necessary items. Being a loyal customer since around [redacted] or [redacted], it is disheartening not to have the option to communicate with a person for assistance, especially when my issue is unique. I have been a consistent subscriber, paying $6.95 every month for a long time. Jigsaws Galore holds sentimental value as it helped me cope after losing my husband 1.5 years ago, making it devastating that I can no longer access it.

At 9:00 am Central Time, I, K.M. [redacted]4, was playing the Big Fish Casino Classic game "Vineyard" and managed to win [redacted] gold, then 4 scatters totaling 3.6 million, and later increased a scatter for [redacted] gold. However, after the first gold Scatter win, subsequent winnings were not accurate. Despite hitting scatters and other combinations, the payouts were incorrect. I stopped playing in the hope it would resolve itself, but even after logging off and reloading the game, the issue persisted. I couldn't find a way to contact the game support through the help option. I attempted to take screenshots, but I wonder if they would be helpful. If needed, I can email the screenshots I have. I look forward to the assistance of the Big Fish techs. Thank you, and have a great day.

I encountered a problem while trying to play later levels in Ricochet Infinity. An error message stated, "reason: server returned nothing (no headers, no data)." My internet connection is fine, and there are no firewall issues since the first two levels download without any trouble. I am not tech-savvy, and reaching out for help has been challenging. I tried contacting a tech support service, but they are closed until April 7th, despite it being August 25th. I'm willing to pay for assistance, but the service seems inactive. If someone could call me to help with this issue, I would greatly appreciate it. My contact number is [redacted]. Thank you, Joe Florio.

I purchased 'Mystery Case Files: Madame Fate' through the Apple Store on my MacBook Air running macOS Sierra. After buying the full version due to the trial time running out, I encountered a persistent white blank screen issue that prevents me from accessing the game. Despite trying various solutions like software updates, deleting and reinstalling the game, and even resetting my laptop, the problem persists. I am frustrated that I spent money on a product that I cannot enjoy. I urgently request a resolution to this matter as soon as possible. If the issue cannot be fixed online, I request the physical CD to be sent to my address. Your prompt attention to this problem is greatly appreciated.

I recently upgraded to Catalina on my MAC, and since then, I've been having trouble loading my 64-bit games. I keep receiving error messages [redacted] and [redacted]. Despite paying my Computer Technician over $[redacted] for the upgrade, I can't seem to enjoy my games. When I try to activate the games in My Games, I either get an "ERROR ACTIVATING" message or a prompt to repurchase a game due to "Times Expired." Even after repurchasing and attempting to activate, I'm faced with an "error downloading" message. It feels like a never-ending cycle. Occasionally, I can load a game from my download screen, but even that's unreliable. I'm at a loss for what to do and could use some guidance on resolving this issue.

I encountered an issue after purchasing two games for my account, [redacted], where I received Error Code [redacted]. Despite following all the steps on the provided checklist, I am unable to access and play these games. When attempting to click on the game shortcuts, it prompts me for a name and Security Key that I do not possess, and I cannot locate how to obtain it. If this matter remains unresolved by a week from today, I intend to dispute the charges on my credit card. I aim to repurchase the desired games on another PC starting Monday. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you in advance for any support you can provide.

I followed the advice from [redacted] and attempted to update the Game Manager on my macOS Catalina. However, the update failed with an error message stating, "Cannot open because developer cannot be verified. MacOS cannot verify this app is free from malware." I routinely check my system with Webroot, so I am confident it is free from issues. I am seeking assistance to resolve this matter promptly as I truly value using your site and have been a loyal customer for over a decade. Thank you.

I recently bought several Big Fish games from the Microsoft Store. They are displaying a message saying "modified," and I'm unsure if this affects the downloads we purchased. A Microsoft representative claimed it's not their issue and advised contacting Big Fish for assistance. Can you help us with this matter? One game, "Haunted Hotel 15," doesn't allow us to select the casual or other game mode option for difficulty. Additionally, there was an issue with your "Haunted Hotel Room 18" game. I'm uncertain if playing these directly from the store avoids the problem or if it only occurs when they are transferred to the desktop for apps.

I recently reviewed my annual statement with my accountant and noticed several unauthorized charges from Big Fish Games. Specifically, there is a monthly charge of $7.14 that I did not authorize. I am disappointed by the additional charges and suspect there may be errors in your system leading to extra charges of $1.39. These unapproved charges have added up to a considerable amount that is affecting me financially. I am requesting a refund for these charges and an apology for the inconvenience this has caused. Thank you. - C. Olason

I have upgraded my PC, and now I want to play Texas Hold'em 2 and Gummy Drop. I also changed my email to [redacted] I would appreciate it if you could send me the links to reinstall them. Thank you, looking forward to Aldo D'Angelo's response. Best regards, Aldo D.

I am experiencing an issue with the Game Manager not launching. Despite trying to uninstall and reinstall the Game Manager according to the instructions provided, I am still unable to get it to work. Oddly enough, I managed to play yesterday, but today it is not working. My iMac is operating on 10.13.6 (High Sierra), and I have never encountered this issue in the past. I have been a member since [redacted] and have invested significantly in my games, so losing them is not an option. I would greatly appreciate any assistance as it seems that Big Fish tech support is unresponsive.

I bought the game "James Patterson Death in Scarlet." I encountered issues with retrieving fingerprints in plot 1 and couldn't clear the flower clue in plot 4 at the orphanage. I tried replaying as a different player, but the problems persisted. I believe there's a glitch in the game. How can we address and fix this issue? Thanks for your assistance. -Delia S.

Hello, I am Walter R. I used to be a member of Big Fish Games a few years back. Recently, I was informed by Big Fish Games that their files were compromised. I reactivated my account on November 8, [redacted], and purchased a $8.00 game called Mystery Case Files: Huntsville. Then, on December 8, [redacted], I bought another $8.00 game - Mystery Case Files: Ravenhearst. I received a PayPal notification dated January 6, [redacted], which seems related to these purchases. I have not made any additional transactions since December 8, [redacted]. If I was charged by PayPal for a Big Fish Game, I would like to receive the game in return for my $8.00. I am prepared to remove my Big Fish account after finding a resolution and selecting a new $8.00 game to utilize the paid funds. Thank you.

I bought the game today but have encountered a fatal error despite reinstalling it multiple times. I would like a refund for the non-functional game, please. Thank you. - Carol Wengraitis Order Number: [redacted] Order Placed On: 01/07/21 07:53:28 AM DESCRIPTION QUANTITY PRICE SUBTOTAL - Mahjong Mysteries: Ancient Athena 1 $3.49 $3.49 Subtotal: $3.49 Tax: $0.21 Total: $3.70 USD Paid by: Visa Debit Card Payment and Account Info Carol Wengraitis [redacted] Waldemire Dr Philadelphia, PA [redacted] United States [redacted]

This is becoming frustrating, Big Fish. Despite purchasing and receiving bonuses, I have not placed in a reels tournament for months. It seems like I'm not getting the same odds as other players. When I spend $50 on chips, I can't play for more than 2 hours. Even with the VIP bonus, I don't hit a scatter or win until it's gone. Last week, I spent over $[redacted] on chips and still had to get gold from others to play reels. I feel like I'm being treated unfairly. Please provide me with chips for the week and a fair chance to win. Regarding the second issue, I have noticed inconsistencies in the game where certain players seem to win repeatedly. I have evidence to support my claims. Please address these concerns promptly. Thank you for your attention to these matters.

Dear Sirs, I reached out to PayPal at bigfishgames.com on 10/26/20 via email to cancel an unintentional order (Order # [redacted]64) and have yet to hear back. I also contacted Big Fish Games through their Customer Support Page and received an acknowledgment email with the reference "[Incident: [redacted]]." Despite their "Delayed Response Times," I patiently waited over 72 hours without any response. I tried responding to the acknowledgment email multiple times, but to no avail. Contacting them through [redacted] and [redacted] also resulted in automated responses with irrelevant links. My attempts via Instagram messages were also unanswered. I mistakenly placed the order while testing a Coupon Code, unaware of PayPal's "Automatic Payment" setting. The Windows games in the order are of no use to me as I use Mac OS and Linux. I urgently request the cancellation and refund of Order # [redacted]64, totaling $[redacted].54, as I cannot afford this charge. I have not downloaded or played any games from the order. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your understanding and cooperation. Best regards,

Dear Sirs, On 10/26/20, I mistakenly placed an order with Big Fish Games and promptly emailed [redacted] to cancel it, referencing Order # [redacted]64. Despite my attempts to reach out to their Customer Support through their webpage, [redacted] acknowledged my request with the reference "[Incident: [redacted]]". Even after waiting patiently beyond the stated 72-hour response time, they have yet to address my concerns as indicated in their latest email. Repeated emails to different company addresses - [redacted] and [redacted] - have yielded only automated responses with irrelevant information. I also tried to make contact through Instagram messages with no success. The accidental order, totaling $[redacted].54, was a result of a technical error while testing a Coupon Code. The automatic payment feature caught me off guard, leading to an unintended Windows game purchase instead of games suitable for my Mac OS and Linux systems. I urgently request the cancellation of Order # [redacted]64 and a refund due to the substantial sum involved. Your understanding of this accidental purchase and prompt resolution of this matter would be greatly appreciated. Thank you for your attention to this matter. Anticipating your response. Best regards.

I have contacted Big Fish Games multiple times regarding issues with their game manager since December 4, [redacted]. Initially, games stopped working, and the time limits for demos were finishing quickly. I tried reinstalling the game manager but kept getting the error message "GameManager quit unexpectedly." Despite my attempts to resolve the problem, the issue persisted. As of January 5, [redacted], I managed to get the Game Manager to work, but I am still facing problems with trial periods on games and activating purchased games. I have not received any helpful response from Big Fish Games, leaving me frustrated as a paying member. If this matter is not addressed promptly, I may have to cancel my account.