Best Buy Customer Service Issues

I purchased an Asus laptop in January, but have only used it three times in the past month. The hard drive failed after just a month of use. I am frustrated as I will need to spend an additional $[redacted] to fix it. When I bought the laptop, software was not installed properly. Geek Squad didn't provide adequate support. The entire experience has been disappointing. The laptop is unreliable, and I have faced numerous issues. I am dissatisfied with Best Buy, especially after they charged me for stereo installation, negatively impacting my credit score without issuing a refund. When I email documents, they come out numbered and disrupt the formatting. I am shocked that such an expensive product is performing so poorly, running extremely slowly.

Hello, I have a warranty for an LG G3 cell phone from Best Buy. Recently, my phone has been overheating while in use and during charging. Even though my warranty is valid, my experience with Geek Squad has been frustrating. I had to speak with multiple agents, resulting in a replacement phone being sent to me. Unfortunately, the replacement had language and touch screen issues. After another call to Geek Squad, a second replacement was sent, which then had microphone problems. Yet again, after contacting Geek Squad for the fourth time, I encountered a sim card lock issue. Despite my efforts, the resolution process has been time-consuming and inconvenient. I have asked for assistance in finding the nearest Best Buy store to resolve this in person. Any suggestions or quicker solutions would be greatly appreciated. Thank you.

I placed an order on August 3rd and received a confirmation email. However, my order was canceled without receiving any notification. When I contacted customer service, the representative insisted that the email was sent. Despite explaining that I did not receive it, she continued to blame my email. There was also a problem with the college savings certificate I applied to the canceled order, preventing me from using it on a new order due to it being marked as used. I am disappointed with the customer service experience.

On July 5, [redacted], I bought a Samsung 65-inch HDTV at the Fargo, North Dakota Best Buy for $[redacted].99. I informed the salesperson that it was priced at $[redacted].99 a week earlier and was told about the price match policy. On August 5, [redacted], I saw it on sale for $[redacted].99, so I contacted online support for a price adjustment, getting reference number [redacted]85. I was informed I'd receive the refund in 24 to 48 hours. On August 10, [redacted], when I did not receive the refund, I was told by a support agent from another country that the price match was only valid for 24 hours. I requested a supervisor but got disconnected. I've been given contradictory information, making it frustrating to get my $[redacted] refund. Despite being promised an email notification, I haven't received the credit after five days. I refuse to accept the 24-hour policy given the circumstances surrounding my purchase and the conflicting information I was provided. I'm trying to resolve this with Best Buy, as I believe I deserve the refund within the return period as initially promised.

On August 4th, I placed an order for a Whirlpool microwave and arranged for its delivery. Recently, I received an email asking me to reschedule the delivery date, so I promptly called to make the change. A representative assisted in rescheduling the appointment to September 4th, and I received a confirmation email for it. However, shortly after, I received another email stating the new delivery date was October 4th. Concerned about these changes, I called customer service for clarification. After a 23-minute wait, I finally spoke to a representative who promised to investigate but then unexpectedly disconnected the call. This experience has been frustrating, and as a senior citizen, I find it hard to deal with any more inconveniences. I kindly request to cancel the order and receive a refund on my credit card.

I placed an order for a dishwasher from Best Buy online on July 15, [redacted]. The delivery was scheduled for July 20, [redacted], between noon and 4:00, with installation by a third-party (XPO). However, the dishwasher arrived broken. Best Buy required me to return it to the warehouse before making new arrangements. Despite no proactive communication from Best Buy, I called them on July 23, [redacted], to reschedule for July 30, [redacted], between 8 am and noon. The dishwasher didn't arrive because it was out of stock, an issue I was not informed of promptly. After several frustrating contacts, I managed to secure an installation date for August 11, [redacted], from 7 am to 7 pm. Sadly, the delivery was abruptly canceled on the morning of August 11, [redacted], with no advance notice. Due to these multiple inconveniences and lack of communication, I have decided to cancel my order.

My name is Michael Grace, and I am an elite Best Buy cardholder. In January [redacted], I purchased an in-dash CD player, two sets of speakers, a subwoofer, two amps, and a backup camera system for my [redacted] Dodge Challenger SRT8, totaling approximately $[redacted]. When I bought the system, I was told there were no installers available, but I was assured they would have trained and certified installers by spring. However, no one contacted me. Recently, I visited the Best Buy store in Rockford, Illinois, and spoke with the store manager, Cameron, about installing the equipment. Despite setting up an appointment for Sunday, I was later informed that the staff was not comfortable doing the job. I am frustrated with the lack of service and want a refund. If Best Buy cannot provide better service, I will not be a customer in the future.

I experienced an issue with the hinge on my HP laptop purchased from Best Buy back in January [redacted]. On July 18, [redacted], I brought it to Best Buy where a Geek mentioned it would be repaired or refunded. I agreed under the condition that my files would be backed up, and I would get my hard drive back for security reasons. After being charged $49.99 for the backup drive, I was later informed I would not get the hard drive back. Following various conflicting details from Geeks and Customer Service, I was eventually refunded the $49.99. Recently, I received an email from the data recovery unit at Best Buy about my data recovery process. I am concerned that my hard drive may not have been properly erased for security. I am requesting completion of the data transfer and a written confirmation that my hard drive was securely erased, as originally promised. Best regards, Joseph A.

The customer is frustrated with the poor customer service and delivery experience they had when ordering a TV. They placed the order on 7/27/18 and faced delays in delivery. Despite receiving an email confirming the delivery time, the TV never arrived, and communication with customer service was ineffective. The customer details the challenges faced in trying to get information from customer service representatives and the lack of clarity regarding the status of the delivery. They express their disappointment in the company's communication and handling of the situation, emphasizing their frustration with the additional delay in receiving the TV. The customer is dissatisfied with the service received and questions how the company operates. They express reluctance to make future purchases from this company due to the poor customer treatment they experienced.

Hello, I wanted to share our recent experience with purchasing a refrigerator at your Danvers, MA store. My wife searched extensively for a specific refrigerator model from Samsung with particular features and finally, a representative at your store located the last one that met our requirements. However, upon receiving the unit, we discovered significant damage to the side and front left door due to poor handling during delivery. After the damaged unit was replaced with the same one we had returned earlier, which also had issues, we contacted Samsung for a replacement. Despite the long wait for the new refrigerator to arrive, we encountered multiple problems with its functionality, requiring several calls to the warranty department and repair services. Eventually, it was decided that a replacement would be more suitable than further repairs. However, when we visited the store to discuss our options, we were informed that we would only receive credit for the original price paid due to being sold the unit as open box, which seemed unfair given the extensive inconvenience we had faced. We hope for a satisfactory resolution to this matter. Best regards, Joe B. [redacted]

On August 11, [redacted] at 10:58PM, I bought the Family Tree Heritage digital software program. After downloading it, I attempted to install it on August 12th. Unfortunately, during the installation, I received an error message indicating the file was corrupt. I tried downloading it again, but encountered the same issue. I have successfully installed other programs before, so I believe there may be an issue with the Family Tree Heritage program itself. I am requesting a full refund as I plan to purchase a physical copy instead. I have removed the corrupted downloads from my computer. I can provide a screenshot of the error message for your reference if needed. I would have attached it to this email, but unfortunately, I cannot. Thank you for your prompt attention to this matter. Best regards, L. Kieffer

I am disappointed by the poor customer service I received from Best Buy for my preorder of Battle for Azeroth. The game was supposed to be available for pickup on the release date of August 13th, but I was told I had to wait until the next day, August 14th. When I contacted customer service, I received little assistance, and in-store associates seemed more focused on dismissing my concerns. Despite being assured by a sales associate that I could pick up the game on Monday afternoon, the game was not available. I had to purchase it from another retailer to ensure I received it on time. I feel let down by the lack of care and the misinformation provided by Best Buy employees in North Attleboro, Massachusetts.

I made a purchase of a laptop at Best Buy on August 2nd with my travel card, but the order was canceled due to an information discrepancy. However, my funds are now frozen on the card and Best Buy's customer service has been unhelpful. I have repeatedly requested a "merchant acquiring letter" from them to present to my bank so that the funds can be released, but they have not complied. The bank requires the letter to be sent from my email address, which Best Buy refuses to do. This experience has left me extremely disappointed with their service, and I will not be recommending Best Buy to others. Order Details: Name: K. Nagda Email: [redacted] Amount: $[redacted].64 Order Date: 08/02/[redacted] Order Number: Online Order (BBYTX-[redacted]36) Purchase Date: August 2, [redacted] Total: $0.00

Hello, I am from India. I contacted a sales manager from BestBuy on WhatsApp to purchase a Nintendo Switch. Initially, I deposited Rs. [redacted] as advised. Later, I was asked to deposit an additional 10k for shipping insurance to a different bank account, which I did. I have proof of this transfer through an email from my bank confirming the deposit of Rs. 10,[redacted] to the provided account number. However, the sales manager, Muhammad Roni Miah, denies receiving the payment and has been uncooperative. I also have a scanned copy of his ID card for verification. His phone number is +[redacted]0.

I'm contacting you from India regarding my experience with a BestBuy sales manager on WhatsApp. I intended to purchase a Nintendo Switch and was instructed to deposit Rs. [redacted] into their Indian account initially. Days later, I was asked for an additional Rs. 10,[redacted] for shipping insurance, with a different account provided due to the first one being unavailable. Despite providing proof of the Rs. 10,[redacted] transfer, the manager denies receiving it, behaving rudely. I possess a scanned ID of the individual, Muhammad Roni Miah, upon request for verification. His contact number is +[redacted]0. I am seeking a refund for the total amount of Rs. 15,[redacted] deposited.

I purchased a Lenovo laptop on 02/04/18. After a few months, we encountered speaker issues which we assumed were due to settings or accidental clicks by my little sister. After taking the laptop to Best Buy at Mall of Georgia, we signed papers for them to investigate. A week later, we were informed it was being fixed due to manufacturing issues. Deciding we wanted a different brand, I spoke to Manager Randy Seeblack. He agreed to swap the laptop for another brand. During the exchange, the process was longer than expected. After completing the transaction, I received a gift card with a receipt showing $[redacted] refunded, even though we paid $[redacted].98. Randy claimed I had received a $[redacted] price match in Athens, which we hadn't done. When I questioned this, he insisted I either accept the refund or leave. Claiming to be the general store manager, I called the police who advised me to contact the corporation as it seemed fraudulent.

I attempted to purchase the Whirlpool water filter with the SKU number [redacted]. The price listed was $49.99, and it stated below that "Today's Price $39.99 Save $10.00". I added two filters to my cart, but when I proceeded to check out, the price had reverted to $49.99 instead of $39.99. Upon contacting customer service, I was transferred to another department after a 20-minute wait. Best Buy mentioned they could offer me the $39.99 price if I signed up for automatic filter replenishment. However, there was no indication of this condition on the initial offer. I opted not to purchase the filters due to this misrepresentation by Best Buy.

I had booked an appointment at the Canton, Georgia Best Buy to install a stereo in my truck today, August 19th, at 1:00 PM. I scheduled it on July 12th and received email reminders on August 18th and 19th at 12:00 PM, just an hour before my appointment. When I arrived at 12:45 PM, the installation area was closed. I was informed that no installations had been done for 3 weeks and that I should have received a cancellation email, which I never got. I kept receiving reminders, and I needed the Bluetooth and navigation installed before my trip to Colorado on August 21st at 5:00 AM. It's disappointing that I was not informed earlier, as I could have rescheduled at another store. The lack of communication and poor customer service has left me without the services I paid for. I won't be recommending Best Buy to others or making future purchases there due to this experience. Sorry doesn't fix this. Steve H.

Yesterday on 08/17/[redacted], in Riverdale, Utah, I visited Best Buy with the intention of purchasing a Drone. Eager and having saved $[redacted].00, I went straight after work. I chose Best Buy due to their reputed knowledgeable staff. Unfortunately, despite my $[redacted].00 in hand, no salesperson assisted me, leading to a decrease in my excitement. I left without making a purchase feeling disappointed. -Kenneth S.

I bought a TV in late May for my daughter's college dorm. Upon moving her in on August 18th, we discovered the screen was cracked. I returned the TV from Natchitoches to Metairie, Louisiana, where the store confirmed the damage. The manager mentioned the warranty doesn't cover screen damage but refunded it. While looking for a replacement TV, we overheard the manager accusing us of lying to her team and laughing about it. This behavior was upsetting, and although we didn't approach her, we left without purchasing a new TV. This treatment was unexpected as a loyal customer. Should you need to reach me, my contact number is [redacted]. Thank you for your prompt attention to this matter. - Edward N.