Bank of America Customer Service Issues

On September 25, [redacted], Bank of America charged my account $[redacted].95. After contacting the company to dispute the charge, they initially refused to remove it. I returned the merchandise and contacted Bank of America, who finally removed the charge on September 30, [redacted], under fraud. However, to my dismay, on October 31, [redacted], they charged my account again for $[redacted].95. Despite contacting the bank twice and being reassured that the charge would be removed, it still persists. Today, after waiting on hold for over an hour, I am frustrated with Bank of America. I am determined to have this charge removed and will be calling again on Monday. I am perplexed as to why the charge has not been taken off yet.

About a month ago, several small automatic transactions were mistakenly charged to my account, leading to a negative balance due to non-fraudulent activity. The situation was exacerbated by challenges caused by a hurricane in Florida and my absence from the country, which limited my ability to address the issue promptly with BOA due to communication difficulties. I am now equipped to address this matter and would like to request the reversal of the overdraft and maintenance fees totaling $[redacted] that have accumulated, including 11 overdraft fees and 2 monthly maintenance fees. While an initial attempt resulted in the reversal of 5 overdraft fees by an associate, I am seeking assistance to reverse the remaining fees to restore functionality to my Checking Account. Resolving this matter is crucial for me to resume depositing funds, paying bills, and returning home. As a long-standing customer, it is my hope to maintain an active account with the bank. I appreciate your consideration and assistance in this matter. Thank you, -Sasha

I applied for the Alaska Airlines Credit Card on September 12, [redacted]. I didn't receive any response, so I contacted Alaska Airlines who directed me to Bank of America. The BofA representative informed me that my application was declined, which seemed odd. She mentioned sending the decline letter again as the address they had on file was incorrect. She assured me she fixed the address, but it's been over a month, and I haven't received any notification. I prefer speaking with someone in person rather than via email. My name is Deanna B., and you can reach me at [redacted].

I encountered difficulties signing in online. A few weeks back, I faced trouble as I received an error message indicating that my ID or password was incorrect. After speaking with customer service, the issue was resolved. I suspected the problem was related to the ID itself rather than the password. We managed to sign in using a new password and got everything sorted. Today, when attempting to sign in, I encountered the same error once more. I am currently trying to sign in but when requesting an authentication code via phone, the phone rings without providing the code, making it impossible to sign in. This is frustrating as I need to access the platform to pay bills and review some information. I have used this online service for years without any major problems. What changes have been made in the recent months that have led to such signing-in issues? Today, I faced the same issue when trying to sign in.

I am facing a concerning situation involving my ex-girlfriend, who has been fraudulently using my mother's identity, claiming to be Vickie Moneymaker. She has managed to manipulate the card activity on my mother's Bank of America cards, accruing thousands of dollars in unauthorized charges. These cards were meant to be deactivated months ago due to suspicious behavior. I, Jeffrey Moneymaker, am currently reviewing the charges to determine which ones I authorized. I recently discovered the existence of a card ending in [redacted], which I was not previously aware of until my mother received it in the mail already activated and used.

Subject: Urgent Matter: Account Closure and Funds Freeze Dear Bank of America, As a loyal customer of over 25 years, I am greatly concerned about the abrupt closure of my five accounts by BofA, resulting in the freezing of approximately $[redacted],[redacted] of my funds for more than 30 days. The letters I received dated October 28, [redacted], provided no clear reason for this action other than general policies allowing for such closures. However, withholding a significant amount of my hard-earned money raises serious questions. Despite my repeated attempts to seek clarification regarding the account closures and the release of my funds, Bank of America's employees have only mentioned that an investigation is ongoing, leaving me feeling frustrated and financially restrained. The lack of transparency and support exhibited by the staff, along with the continuous promotional materials being sent to my wife and me, have only added to my distress during this challenging time. In light of these circumstances and the impact on my business, I kindly request the immediate release of my funds, as assured by Assistant Branch Manager Yvette Quezada for Thursday, December 5, [redacted], at 12:47 PM. I also urge you to cease sending marketing materials and address this matter promptly before legal intervention becomes necessary. Your prompt attention to this pressing issue with a detailed explanation and a resolution will be highly appreciated. Sincerely, Andrew C. and Grace C.

I am soon expecting around $17,[redacted], some of which will go towards my education fees. I start classes on December 11th and need a laptop for schoolwork. To cover the cost of a car, I am looking to borrow an additional $1,[redacted]. After being recently released from jail, I am currently financially struggling and waiting for my financial aid application to process. Despite facing challenges with getting general assistance and personal loans, I am determined to get my life back on track. With six kids depending on me, I am reaching out for temporary financial help until my funds become available.

I recently received my debit card and made a $70 purchase, expecting to add funds this morning to cover it. Unfortunately, I was surprised to find multiple overdraft fees on my account, leaving me with a negative balance. This has put me in a difficult situation, as I now have limited funds to cover my expenses, including rent.

I had a concerning experience at Bank of America on [redacted] East Ontario Ave Ste [redacted]. I used the ATM furthest to the right, and it sounded like it was counting money, but it never dispensed any. I tried the ATM next to it, and it indicated I had no funds. I need my money as I rely on it for living expenses since I only get paid once a month on the 2nd. I don't have a bank account, so I used my EBT card with number 5[redacted]-3[redacted]. My name is Dahlia S. When I approached the bank teller, they couldn't assist me. This situation is disheartening for me and my daughter as this is our sole means of support until I secure employment.

I am Jessica Page, a paralegal at the Legal Aid Society of Middle Tennessee and the Cumberlands. I am reaching out to Bank of America regarding a client to initiate a fraud investigation. I lack the account details needed to navigate the automated system for speaking with a representative. Could you assist me with this matter? Please contact me at [redacted]-[redacted]. Thank you.

I recently became a trustee of a trust that has been active at a big bank in America since [redacted]. Upon taking over the trust, I encountered issues with accessing my account due to a personal tragedy involving the loss of my child. Despite multiple assurances from the bank, my account remains frozen, preventing me from making necessary arrangements following the tragedy. I have spent significant time contacting the bank's customer service and fraud departments to resolve the issue, but the problem persists. It is crucial that my account is unfrozen promptly so that I can proceed with burying my child. I had informed the bank of my travel plans in advance to prevent any disruptions, but unfortunately, the account freeze occurred nonetheless. I urgently need this matter resolved so that I can focus on honoring my child's memory.

Good morning, my name is Cojoacă Nicolaie from Romania. I fell victim online and received a message today that has made me fearful of being scammed again. I am sharing this message with you to verify its authenticity. --- Subject: Urgent: Message Confirmation Needed Dear Nicolaie, We acknowledge your message. I am here to assist you, and it is crucial that we communicate promptly. If we have not spoken by the time you receive this email, please reach out to me at [redacted] during the available hours. Once your concern is addressed, kindly inform me. Please bear in mind that email is not secure for sensitive details, like account or social security numbers. Looking forward to your prompt response. Best regards, Lorenzo Salgado Executive Client Care Advocate Bank of America Case Number: 191203CR[redacted]

Hello, I am DEVIKA Basirali representing Eitans Import from Guyana. On the 19th of November [redacted], a wire transfer was initiated from Republic Bank Guyana Ltd to my tire supplier in Japan. Unfortunately, up to this point, the supplier has not confirmed receiving the funds. This delay is causing significant frustration as our container remains unreleaseable without payment reaching the supplier. The reference number provided by Republic Bank for the wire transfer inquiry is Ref# [redacted]-[redacted]0. Any assistance or insight you could provide would be greatly appreciated. Thank you for your help.

I am facing a distressing situation where my ex-boyfriend purchased $10,[redacted] worth of items without my consent using my credit card. Despite providing evidence and being a loyal 30-year customer of Bank of America, they have failed to support me. The bank claims it is my responsibility due to my history, but I was never contacted about these transactions spanning three pages. This ordeal, coupled with his intrusion into my personal devices, has left me feeling violated and overwhelmed. I am struggling with this distressing situation, especially as someone with significant mental health challenges. Bank of America's lack of assistance has pushed me to a breaking point where I am contemplating drastic actions. I urgently need assistance and support in resolving this troubling situation.

I received a notice from a debt collection agency stating that there was a returned check. The letter included a copy of the check, which is drawn on a Bank of America account with the account number [redacted]. I had a Bank of America checking account about 10 years ago, which I closed 9 years ago. The check in question, #[redacted] dated 9-10-[redacted], was not written by me, and I have no way of verifying its authenticity. I have reported this to the OKC Police Department. I am unsure if this check is linked to my old account from a decade ago, as I do not recall the account number.

Dear Bank of America, I am in need of a statement confirming my joint account with my deceased father and asserting my sole rights of survivorship to the account as his estate representative. Despite assurances given by a Customer Service Rep over the phone, I have not received the necessary documentation. Visiting a Miami branch only resulted in a basic statement of joint ownership without mentioning sole survivorship. I respectfully request to be directed to the appropriate department to address this issue promptly. I seek a contact name and information to resolve this matter promptly. My lawyer, Renda Deeb from the Law Office of Erick L. Deeb, P.A., is also involved. Until this matter is resolved, I am unable to access the account legally. Thank you for your assistance. Sincerely, Oscar Cuan Important Details: - Joint Account with deceased Omar Cuan. - Account Number: [redacted] - My Address: [redacted] Sebastian Ct, Kissimmee, FL [redacted] - Deceased father's Address: [redacted] SW 23 St, Miami, FL [redacted] (Omar Antonio Cuan) - Approximate Amount in Account: $10,[redacted]

I reached out to Bank of America's dispute department regarding an incorrect charge, but unfortunately, I have not received a satisfactory response as they seem to be disregarding the importance of my case. The disputed amount is relatively small, and it appears they are not giving it the attention it deserves. They informed me that the documentation I provided was insufficient. I am concerned that they may not have thoroughly reviewed my case or made sufficient efforts to resolve it. Ideally, I hope they will contact me for a personal discussion to address this matter.

I am disputing maintenance charges to my checking and savings accounts that have caused my account to go negative. I have been a Bank of America customer since [redacted]. I am requesting a reimbursement for the recent $12 fee charged to my checking account, and I would like my savings account balance to be brought to $0. It is illogical to charge fees when there are insufficient funds, and I would appreciate a prompt resolution to this matter. Thank you.

Hello, I am Karen Johnson from West Title LLC in St. Louis Park, MN. I am feeling very frustrated. The situation is as follows - the seller has an old loan from [redacted] which was paid in full for $60K to Mortgagee City Federal Savings Bank, the lender. It was then assigned to Independence One Mortgage Corp of MNC in [redacted]. I need to find out where to go to obtain the payoff amount. We have all the necessary information ready to send, but we are unable to reach anyone at the bank. Your assistance in this matter would be greatly appreciated. Thank you. Karen Johnson West Title [redacted]/ [redacted]

I created my account back in November 12, [redacted]. However, today when I attempted to cash 6 checks, I was informed I could only cash 5. The teller did not consult the branch manager to override this policy. After over three decades of being a customer, having substantial funds in the bank, and holding multiple high-limit credit cards, it is frustrating that not a single exception could be made for one check. The total amount of the checks was under $[redacted]. At this moment, I am quite disheartened by BOA.