Asurion Customer Service Issues

Hello, I'm seeking assistance with a situation regarding a replacement phone I received through an Asurion claim with ATT. After switching phones and setting out on a journey, my new device failed to receive a signal while others on the same network had no issues. As I needed access to the phone for travel necessities, I couldn't fully reset it or access my Apple iCloud during the trip. Upon returning home, I realized the phone is still malfunctioning. I am inquiring about obtaining a different replacement phone since the current one never functioned correctly and I was unable to address the problem previously due to work commitments and travel. Attempts to unlock my Apple ID using the old device were unsuccessful as well. Your guidance on how to proceed from here would be appreciated. Thank you, Sally G.

I accidentally left my iPhone 12 Pro Max in the back of a Lyft/Uber, and despite contacting the driver, the phone was not returned. Although she returned my wallet, she claimed not to have seen the phone. I'm uncertain if the phone was used afterward. I filed a claim at the AT&T store in Palm Springs, where we faced difficulties uploading the necessary documents on the website. Despite following the instructions with JPEG and PNG images, they wouldn't upload. The process also required both my passport and driver's license, which took me some time to gather. When the salesperson from the store tried to contact you by phone, there was no flexibility to email or text the images. Subsequently, the claim was deleted due to an apparent time limit, and the iPhone 12 Pro Max has not been replaced yet.

My iPhone was stolen, and I reported it to initiate a claim for a replacement. I reached out to inquire about the next steps to replace my device since I had paid for it in full and also had warranty coverage. Despite my attempts to contact customer service, I couldn't get through. I resorted to adding a new line to my account and purchasing a cheaper phone due to unhelpful staff at the cricket store. I've been facing challenges receiving assistance since getting my phone, which has been disappointing. I recently learned that I may not qualify for a refund or a replacement since my new phone is now linked to my number, although this wasn't communicated to me earlier when I filed the claim. This situation has been frustrating, especially considering the high cost of the phone and the monthly service fees. The staff overlooked the issues with the phone, and despite having additional services like ACP and auto pay, I am still being overcharged. I expect better support and would appreciate speaking with a manager to address these issues promptly.

Dear Concerned Party, On June 9th, I submitted my Macbook Pro for repair. After it was returned on June 22, I discovered the Touch Bar and keyboard were damaged. I visited the Apple Store, and they confirmed the issues. Now, I am waiting for a new shipping box from the service center to return the Macbook for further repairs, expecting another two-week delay. As this computer is essential for my work, the prolonged downtime due to Asurion's poor service is frustrating. Despite paying $[redacted] for insurance, I am dissatisfied with the outcome. I requested a refund as the repair duration exceeded the stipulated 10 business days in our agreement. While speaking with a supervisor, my request was denied citing that it is a new claim disregarding the previous days. I emphasized that the Touch Bar and keyboard were functional before the initial repair, supported by pre-repair images I possess. The supervisor's response did not align with this perspective. Due to Asurion's negligence in damaging additional parts of my computer, I am considering escalating this matter by lodging complaints with Amazon, the Better Business Bureau, FTC, or consulting legal assistance for compensation on lost wages and damages. The considerable damage caused to my computer raises concerns about its future performance. I seek a full refund to promptly replace the computer and eliminate the need for further dealings with Asurian. I expect a resolution promptly. If not, I will explore legal options including Small Claims Lawsuit, regulatory complaints, and other appropriate measures. For further correspondence, please reach me via email or [redacted]. Best regards, [Initials] Amazon Order ID: [redacted]-[redacted] Asurion Service Request (SR#): [redacted]

I have been waiting for the shipping label and instructions to return my camera for a claim I made. It has been 3 days, and I have not received the email with the label. When I tried calling different numbers, they were no longer in service. I am concerned that the company might not be legitimate and will not honor the insurance I purchased for my camera. I bought a 3-year insurance plan, and now I am unable to get assistance. Please assist.

My cell phone, [redacted], is completely broken. We sent it to Tallahassee, Florida for repair, but it couldn't be fixed. Currently, we are using [redacted] as a replacement, but the email functionality is unreliable without [redacted] programmed for emails. When reaching out for support, the chat service immediately transfers us to phone support, where we can only interact with an automated system that doesn't recognize the urgency of the situation. The overheating issue poses a danger, leading us to turn off the device. Despite Verizon directing us to Asurion for assistance, Asurion has not provided a valid email contact, making communication difficult. We are still charged for the non-functional [redacted]. We are in dire need of two working cell phones. Kindly reach out to us between 8 AM and 6 PM central time tomorrow, July 12, [redacted]. We are eager to return the irreparable device and receive a replacement promptly to alleviate the stress and health concerns this situation has caused. Thank you, Lenora and Terry Phillips.

I recently bought the JUMPER 13.3 inch Full HD laptop with Windows 11 Home and an Intel Celeron processor at the regular price of $[redacted]. The laptop hasn't been delivered yet, and I had also purchased the Asurion insurance plan for around $60, which was included in my orders but has now been cancelled. When I tried to repurchase the laptop protection plan, I found that the price had doubled, making it unaffordable for me on my annual income of $25,[redacted]-$30,[redacted]. Unfortunately, the laptop was bought as a lightning deal and is now sold out, so I can't cancel and reorder it. I have contacted Amazon about this issue, but they couldn't assist me. I really need this protection, and I hope you can help me by allowing me to repurchase the insurance at the original price I bought it for. Thank you for your understanding.

I took my phone to a U Break It store where I was promised a repair within 4 hours, but ended up having to return the next day. After waiting for assistance, I was given the phone to check but was informed it hadn't been tested yet. Despite seeming to work, it unexpectedly had a password at closing time. Consequently, I couldn't collect it and was asked to come back for a third time. The store lacks communication, professionalism, and an updated business license. The techs operate without oversight, leaving them unable to release my phone. It's frustrating dealing with this disorganized service.

I submitted a claim for my lost phone, but it was entered manually by an Asurion agent because of system issues. After multiple calls, I was transferred to the customer care department. Instead of sending a replacement phone, they mentioned they would be sending a check for the price of a new phone. However, since that phone call, I haven't received any further communication like an email with claim details or a call with an estimated time of arrival for the check. I am concerned that I might not receive the promised check.

About six weeks ago, I submitted a claim for an Underwater Audio SYRYN MP3 player purchased through Amazon that stopped working. The claim was fulfilled, and a new MP3 player was sent after I returned the defective unit. Unfortunately, the replacement I received was also defective. Despite being a fan of these MP3 players when they work correctly, I have encountered issues with a few units in the past. This is why I usually opt for the Asurion Protection Plan. The replacement unit I got is also not functioning properly, so I had to purchase a new one to continue my swimming routine. While the volume controls are not ideal on the new unit, at least I can still listen to my music. I am seeking a new, non-refurbished unit to replace the defective one I received. Kindly contact me to address this issue. Robin F. [redacted] Hamilton Ave. Jamestown, RI [redacted] [redacted] [redacted]

I lost my iPhone 11 Pro Max 64GB on 5/30/22. I filed a claim with Asurion, but due to the holiday weekend, I knew it would take longer. In the meantime, I bought a cheap Moto G Play. Asurion denied the claim because the phone claimed wasn't on the account, which was the Moto. Asurion advised me to contact ATT to verify that my iPhone was on the account before the Moto, and ATT confirmed. However, the second claim was denied as the Asurion Rep input an iPhone 11 Pro instead of a Pro Max. After verifying the phone information with ATT again, I filed a third claim, but it was denied due to wrong dates input by the Asurion Rep. It's been three months since the loss, and despite repeated denials, I have been unable to speak to a live representative. Please help. My phone number for the original claim is [redacted].

I lost my Samsung Galaxy S22+ over a week ago and filed a claim around the 20th of August. I didn't report it immediately because I was hoping to find it. I kept calling it, hoping to hear it ring. The claim was opened on the 12th, the day I realized it was missing. Unfortunately, they denied my claim due to activity on the phone after I reported it lost. In the meantime, I have been using my tablet for all communication, which is linked to my lost phone number ([redacted]) and email [redacted] I submitted my license, affidavit, and proof of loss statement. I'm unsure if using my tablet for these activities is causing issues. I'm frustrated as every attempt to check the status results in an "error has occurred" message. Need assistance, please.

I am encountering an issue with my washing machine purchased from Home Depot and covered by a protection plan through Asurion. Upon registering the plan on Oct 9, [redacted], I inadvertently provided a landline number instead of a mobile number. Unfortunately, the Asurion system does not offer a way to update this information. I am now in need of a repair, however, I am unable to utilize the online claim filing option as it requires the mobile number under which it was registered, which is the landline number. Can someone assist me in resolving this issue? My details include: Marilyn B., [redacted], Order# WA[redacted]1, GE 4.5 cu ft HE white top load washing machine purchased on Oct 6, [redacted]. The landline number is [redacted], and the correct mobile number is [redacted]. I possess an account password, but am unable to input it due to the mobile number requirement.

Subject: Issue with Repair Service To Whom It May Concern, I had scheduled a repair for a broken screen on September 19, [redacted], between 9 AM and 11 AM. However, the technician from uBreakiFix did not arrive as planned. After contacting the technician and speaking with Nathan from uBreakiFix, it was discovered that the technician did not come out to fix the screen. When I asked the technician to describe me for verification, they were unable to do so accurately. I have already paid the $29 deductible required for the repair, but despite this, the issue remains unresolved. It appears that uBreakiFix will not address the problem unless a new claim is made. I urge you to address this matter promptly as it is unfair that the repair has not been completed despite payment.

Four years ago, my family bought three major appliances with service plans ($[redacted] each) from Home Depot online. Recently, our fridge stopped working, and when we tried to schedule service with Asurion, we had a frustrating experience. Despite promises of a service call within four hours, we never received one. Multiple calls led to being hung up on and unfulfilled promises of callbacks. Asurion requested a receipt, which Home Depot online orders do not provide, causing further delays and stress. After escalating the issue, we were finally able to schedule a service appointment, but not without significant time lost, missed work, and spoiled food. The lack of proper documentation process during purchase caused unnecessary hardship and frustration. This whole ordeal has been a nightmare, and it has left me vowing never to purchase another extended plan from this company. I am even contemplating legal action due to the pain and suffering caused by this unacceptable level of service.

I submitted a claim for fixing the cracked screen on my iPhone SE [redacted]. Technician Bryan contacted me via text to confirm his arrival time. He fixed the screen but mentioned his MacBook needed updates, causing my home button (found on older models) to stop working. He added a virtual home button and said he would return to resolve the issue the next day after updating his MacBook. I grew skeptical because of his casual appearance and lack of company credentials. When he didn't return as promised due to MacBook issues, I called customer service. While the company confirmed his employment, Bryan failed to show up for the rescheduled appointment, leading me to request a new technician. Due to Bryan's poor communication and unprofessionalism, I asked for the claim to be canceled and to schedule with a different technician. However, the representative advised waiting 24 hours to make changes. This experience has been frustrating, leaving my phone malfunctioning due to the technician's MacBook problems.

I recently purchased a contract phone and plan from Verizon. Unfortunately, I dropped and damaged the screen. After adding the mobile protect plan through Asurion, I encountered an issue where my name wasn't associated with the insurance account. After a dropped call and speaking with a second representative, my claim was being processed until I was offered another protection service for home devices. I declined this to focus on repairing my phone, but was then informed I must wait 30 days after enrolling in the protection service before receiving a replacement. I am hesitant to wait and was informed I could switch my service to a different Verizon device. I don't have another device available. What should I do in this situation?

I submitted a claim for a damaged phone and chose delivery driver for the replacement instead of mail. Asurion sent me an email with an estimated delivery time, so I stayed home from work. The delivery never arrived, and I couldn't track it as there was no information online, only a phone number. Unfortunately, I couldn't call because of my damaged phone. When I tried to resolve the issue on their website, it only allowed me to file a new claim for mail delivery. Despite waiting all afternoon, the delivery never came. The customer service chat only offered tech support, leaving me frustrated. I find it surprising that a company dealing with phone replacements doesn't offer email or chat support for issues like this or provide tracking details for same-day deliveries.

I am contacting you regarding the protection plan I purchased for my Infiniti Pro Conair hair straightener. When buying it at Walmart, I requested the longest warranty available. Although I double-checked with the employee to ensure they understood my request, it seems they may not have been well-informed about the warranty. Unfortunately, my straightener has recently stopped working properly after only two years of usage, which is disappointing considering the investment and expectations I had with the protection plan. I have other items purchased years ago that are still functioning without warranties, so this experience has left me frustrated. I wouldn't have considered a warranty for my belongings if it weren't for this instance. Since I believed my hair straightener was covered by the protection plan, I would appreciate your assistance in replacing it. Thank you.

I need urgent assistance! My Google Pixel 3 is under warranty, but it suddenly stopped charging. The Verizon store representative mentioned it might be "fried." Additionally, my backup cell phone got splashed in the tub and is now unable to charge. The affected phone can be reached at [redacted]. Sadly, I am unable to receive text messages on this device. Unfortunately, my home phone is also currently out of order, leaving me with no means of making or receiving calls. Given my health concerns, I am deeply worried about not being able to call for help in case of an emergency. Thank you for your attention.