Asurion Customer Service Issues

I have AT&T Asurion. My screen is broken. I called to have it fixed, and they said someone would come to my house. When they found out I'm in Vermont, they said they don't have that service here. I had to call AT&T stores to find a tech. The closest store is an hour away. They set up an appointment, but the tech canceled twice. I was then told to mail it in and be without a phone for a week. I pay for insurance but don't get the service. AT&T offered to fix it for $30 or a refurbished phone for $[redacted]. When they transferred my data, I lost my Gmail account. AT&T gave me two numbers, one was disconnected, and the other wanted $80 to recover my email. I was also not told about the 15-day return policy. Asurion's UBREAKIFIX isn't nearby, and they said I'd have to pay again if it's not just the screen. I want a resolution and reimbursement for my time, gas, and trouble. A new phone should be sent within 24 hours, and I'll return mine. Thank you for your help. - ML

Hello, I am seeking a replacement for my headphones. I have a Razor Kraken for PS5 headset with a broken microphone due to a drop. Although I cannot physically show the internal damage, I have shared multiple pictures depicting the issue. Despite this, the claims reviewer continues to request more images, causing frustration as my claim for accidental damage should be straightforward. The warranty was purchased on the day of buying the headset, and all necessary documentation has been provided. I simply wish for the claim to be resolved promptly either with a replacement or a gift card. Apologies for any frustration conveyed, as two weeks have passed without progress. I am unable to demonstrate the internal microphone damage. Let's move forward and conclude this claim based on the information provided.

I recently bought a new device from T-Mobile and signed up for their protection plan. Unfortunately, I wasn't aware that I needed to cancel the protection with Asurion when I got the new device, assuming it would roll over. As a result, I have been charged $12.99 per month for 10 months for a device I no longer have. I am requesting a refund of $[redacted].00, or half the amount, as I wasn't informed about canceling the protection. It feels unfair to keep paying insurance for a device I no longer possess.

I recently received a replacement device from Asurion, but was surprised to find it came in a Cricket box instead of an Apple Inc. packaging. Upon opening the box, I discovered my iPhone 14 Pro wrapped awkwardly in plastic wrap, as if it was hastily thrown in. The replacement device was placed inside the box meant for returning the damaged device. I am hopeful that someone will contact me to address this issue and prevent it from happening to others in the future. Your prompt attention to this matter is appreciated. I have pictures as proof. Thank you in advance for your assistance.

My phone and wallet were stolen, impacting both my business and personal life. I filed a claim under #[redacted]72, but I am being asked to verify myself with forms of identification that were also stolen. The only official document I possess currently is my active duty military ID, which should serve as sufficient government verification. Unfortunately, my claim is being delayed due to this issue, and I urgently require a new phone. I am seeking alternative ways to confirm my identity to proceed with the claim, considering my circumstances. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

I purchased a leather laptop bag for my husband with a 2-year leather protection plan through a friend. I'm trying to confirm if the main buckles are covered under this plan. One of the buckles has completely fallen apart, and I'm looking into repair options. I haven't been able to find specific information on this in the contract provided to me. Amazon Order ID: [redacted]-[redacted] Coverage Start Date: [redacted]-09-28 Protection Plan: 2-Year Luggage Protection I would appreciate your prompt assistance with this matter. Thank you, A. Patterson

I have been waiting for Asurion to repair my tablet, which I still owe Verizon over $[redacted] on, for almost 2 years now. The last time I spoke with them, I informed them that I paid $20 for the deductible on the claim and expected a comparable tablet in return. Unfortunately, my tablet remains broken and unrepaired. Recently, my husband filed a claim, and his device is also on backorder with no estimated delivery date provided. We are considering other options currently. I noticed on Amazon that they offer to either replace the device or provide an Amazon gift card for its value, and I would prefer that option now. Thank you for your attention to this matter.

I purchased a watch protection plan on December 18, [redacted]. Unfortunately, my watch is not working, and I am unable to file a claim because I no longer have access to the email address I used to register. The order number is [redacted]-[redacted], and the cost was $3.99. The original email address I used was [redacted], but I now use [redacted] I have been trying to file a claim with the new email address online, but I have been unsuccessful. Your assistance is greatly appreciated. Thank you, Pamela B.

I am writing to address an unresolved issue with Asurion. Recently, I acquired a mini saw through Amazon, along with an extended warranty from Asurion for the ONE TECHNICAL brand. Equipped with a 21-volt Li-ion battery, charger, and screwdriver, the saw has not been operational. Struggling with keeping the chain in place, I have attempted to remedy the situation by replacing the chain; however, the issue persists, rendering the saw unusable. I am seeking assistance in returning the item, arranging for a replacement, or obtaining a refund through the credit card used for the Amazon purchase.

I bought a motorized electric scooter on Amazon and got the two-year protection plan. After 4 months of use, issues arose with the lights on the board not working, the tail light staying on when it should be off, and now the throttle does not move the scooter. I opened a claim, but I'm struggling to print the required shipping label as the file won't load.

I am very disappointed with the service received from uBreakiFix. They appear to have intentionally damaged my $[redacted] micro PC and $[redacted] hoverboard to inflate repair costs. I initially requested a quote for an upgrade, not repairs, and both devices were in good working condition before being taken to uBreakiFix. After seeking a second opinion from Compuzone Inc in Northwoods Charleston, they confirmed that the PC had been tampered with. I have documentation supporting this claim and urge others to be cautious when dealing with uBreakiFix.

I brought my Lenovo laptop in for repair in March to fix a broken hinge. Prior to the repair, I purchased a tech repair warranty. It took several weeks for the part to arrive, and once it did, the laptop was working, but the hinge needed replacement. After the repair, I realized the camera wasn't working for my video classes. I discovered the camera wasn't lighting up, so I took it back. They replaced the camera, but it still didn't work. When I filed a claim, I was asked to pay an extra $99, even though I had already paid for the initial repair. I spoke with multiple people who said it couldn't be claimed as preexisting. Despite the laptop and camera working fine before, I was unable to get a resolution. I've had numerous trips to the shop and conversations with Britany from the Corporate office. She mentioned a possible refund for the months already paid. I'm currently trying to reach Britany for further assistance as I want to resolve this issue promptly.

I am Nicholas Campbell and I have a Maytag dryer with a maintenance contract from Lowe's. Despite Advanced Service visiting our house 5 to 6 times, they have not fixed the dryer issue. Today we are expecting another service visit. Last week's appointment was canceled, causing me to miss work. The dryer is completely non-functional, leading us to use a laundromat. I am disappointed with Advanced Service's ineffective repairs. I need a prompt solution as we have been patient. I plan to report this to Lowe's as my patience has ended. My contact number is [redacted]. Thank you.

Yesterday, I bought a Bob & Brad Mini Massage Gun on Amazon. I forgot to purchase the extended coverage, which I usually get for electronics. I contacted Amazon to see if I could still get the coverage. They mentioned I had to reach out to Asurion directly, but I couldn't find a way to speak to a person. The website didn't provide the information I needed.

My concern is quite complex and requires email communication. I have had numerous challenges dealing with customer service agents who seem to redirect me to others instead of assisting. After spending over [redacted] minutes trying to resolve my issue, I received conflicting information from each agent. Due to my serious health issues and the stress from last week, I prefer not to engage in verbal conversations. I have drafted a detailed email outlining my problem to avoid repetitive explanations. I simply wish to submit my email for resolution without direct interaction. I have invested 3 hours in crafting this email, which will be shared with the relevant parties.

After waiting for over three weeks and dealing with a lot of stress to receive my replacement phone, I've encountered some issues. The phone I received is badly scratched and not functioning properly. I purchased a new phone on April 1st, paying a high price and also for insurance, so I'm confused why I received a refurbished phone instead. I have spent close to [redacted] minutes on the phone trying to sort this out, even taking two days off work and losing $[redacted] in wages due to a promised but undelivered phone. Billy, whom I've spoken with several times, mentioned waiving the deductible due to all the trouble and time wasted. Even after confirming this with someone else yesterday, Virgin is now threatening to disconnect my phone if this issue is not resolved. I urgently need a reliable phone for safety reasons related to my severe medical issues and a past robbery incident. I am looking for guidance on how to exchange this phone for a new one. I am paying a premium price and expect to receive the quality I paid for, especially since I opted for insurance.

It took over three weeks to receive my replacement phone, but it arrived terribly scratched with numerous technical issues. Despite being told my deductible would be waived, Virgin Mobile is accusing me of lying and I'm not getting the proper assistance. I've spent [redacted] minutes on calls, missed two days of work without compensation, and I'm now stuck with a faulty phone. I bought this phone on April 1, [redacted], paying top dollar for insurance, expecting a working device. My health issues and recent assault have made having a reliable phone crucial for my safety, but the current situation is aggravating my condition. Asurion has been unreachable for the past three days, leaving me frustrated. I demand the service I deserve and will escalate this matter to CRTC if there's no response within four days.

I am inquiring about the status of my replacement phone. I initiated a claim on July 7th and received confirmation from Asurion that my order was shipped with an estimated delivery of 3-5 business days. The message mentioned a substitution of an S23 Ultra 5G due to unavailability of my original phone model. However, I have not yet received the replacement and after contacting Asurion, I was informed my phone is on back order. I would appreciate any information regarding the expected duration of this delay and an approximate timeline for the arrival of my replacement device.

I have a question regarding the Amazon protection plan for products. Typically, I'd buy the plan together with the item, but this time I purchased the item first and now want to get the plan. I saw a response saying it needs to be done at the same time of purchase, but it wasn't clear if the person was from Asurion or just a customer. Also, some related questions remained unanswered. Is there a designated contact for Asurion's Amazon account? Can I purchase the plan for an already bought item within 30 days of purchase? If yes, how do I link the plan to the item on separate receipts? Would this be done during the registration process for each plan? Thank you.

I submitted a claim for a phone replacement online, but the phone I wanted was out of stock. After contacting customer support, they kindly offered to send me an upgraded device at no extra cost. However, the expected delivery date kept changing, causing frustration. When I called again, I was transferred to a less helpful department where I faced rudeness and lack of assistance. Eventually, I was unexpectedly put on hold and transferred to UPS without notice. Despite UPS not having any updates, I was advised to contact the sender. Now, I've been on hold for over 30 minutes waiting for a supervisor at Asurion. It's a truly frustrating experience, and I hope to find a more effective way to get the help I need.