Asurion Customer Service Issues

I have been experiencing difficulties in connecting and resolving my Asurion claim for the past three weeks. I called on behalf of my manager, and during two consecutive phone calls, I was able to discuss the details of the claim and the following steps. However, yesterday, after waiting for almost 20 minutes on hold, an Asurion representative suddenly asked for my manager's approval to proceed with the call. Unfortunately, my manager was unavailable, and now the claim remains unresolved. I would appreciate any assistance you could provide in this matter.

I am frustrated with the customer service I have received. After multiple attempts to get a technician out to assess my issue with the washing machine, I am still without a resolution. The lack of assistance and the delay in getting a working product is unacceptable. Despite promises of a supervisor callback, I am left waiting. The continuous runaround since October is disappointing. I have now set up another service call, but the uncertainty of when it will be confirmed is frustrating. I am considering involving legal assistance and will be sharing my experience with the news media and Better Business Bureau to warn others about this poor service and protection plan.

My daughter's iPhone 7 was scheduled for repair by "youfixibreak" due to a cracked screen. After the technician took the phone to his van and attempted to repair it, he showed me a moisture indicator and declined to fix it. Upon receiving the phone back, I noticed that it no longer works properly. The screen is unresponsive, preventing any passcode from being entered. It was functioning perfectly before the technician intervened, and now it's practically unusable. I'm now left waiting for the phone to shut off on its own so I can attempt to turn it back on, as even powering it off manually is not an option.

Upon waking up at 2:46 am, I was surprised to find a verification code from Asurion on my phone. Following the incident where my boyfriend accidentally broke my phone, I discovered the text message with the code. Confused as to why I received it since I didn't request it, I'm left wondering about its purpose and origin. If indeed my boyfriend is involved, I am puzzled about what he could be attempting to achieve by using my information with Asurion.

I submitted an insurance claim for a lost Verizon phone a few days ago. I was advised that I would receive an email to complete the claim process. Unfortunately, I haven't received any communication since then. I did get an automated phone call prompting me to enter my cell phone number, which is [redacted]. Strangely, the system informed me twice that the number was wrong, despite calling me on that exact number. I am unsure about the status of my claim and would appreciate an update on the situation.

I filled out multiple pages of information today and have had numerous phone calls. I've been transferred to a total of seven different people. As a loyal 35-year Verizon customer, I now need to speak with an Assurian supervisor to arrange for a replacement iPhone 7 that I bought around five years ago. My phone was damaged on 6/15 when it fell into my trunk and I unknowingly closed the trunk on it. While I paid $[redacted] for the replacement phone, I was surprised to learn that each replacement phone has its own insurance. I was also assured today that my replacement phone is covered by insurance. Additionally, I was told that there would be no further charges for insurance. You can reach me at [redacted], as my Gmail is currently not working. My cell phone, which is dead, can be reached at [redacted].

Dear Sir, I encountered an issue with my original Galaxy 8 cell phone, specifically with the screen being hard to open. My son, Michael A Falcon, successfully filed a claim for a replacement with an added cost. The new phone (ESN hex [redacted][redacted]) was activated with the help of Verizon staff, and we were able to transfer all data from the old phone, including photos and sensitive information. After resetting the old phone to factory settings before returning it, the new replacement unexpectedly failed to open the next morning. Even Verizon could not resolve the issue. I reached out to request another replacement, which is expected today. I would like to propose having the first replacement repaired instead of returning it to ensure the safety of my personal information. I am relying on the second replacement in the meantime as a senior who may struggle to recall all the important data. Your understanding in this matter is greatly appreciated.

To whom it may concern, I urgently need to speak with a live person regarding the service I have paid for. The quality does not meet the standard for the amount I have invested. As a federal employee, I am well-versed in recognizing potential scams, and I'm concerned about the direction this is heading. In the event of communication, I may request to escalate the matter to regional management. For efficiency, please reach out to me via phone call. Best regards, R.N. [redacted]

I submitted a claim for my laptop nearly two weeks ago, and as of now, it remains unresolved. My contract number is [redacted]12. Dealing with this warranty company has been incredibly frustrating. I encountered issues with my email being incorrectly recorded by Asurion, causing delays in filing the claim. It shouldn't be this difficult to get assistance. If it wasn't for my grandson needing his laptop for school, I wouldn't be as concerned. Despite paying my premium on time every month, I am disappointed with the poor customer service. I am eager to have my laptop repaired promptly and avoid any further delays or confusion. I have submitted the required form multiple times and am simply seeking clear communication on the next steps.

I need assistance with claiming a phone replacement. My iPhone 12 64GB was damaged when I accidentally ran over it, and now it won't turn on. I tried to file a report online but couldn't proceed as a verification message needs to be sent to the affected phone number, which is now not functioning. I contacted cricket for help, then got transferred to apple support even though I don't have an insurance plan with them. The apple support representative suggested reaching out to you directly for assistance.

I submitted a claim for my stolen phone, but it was denied because it was being used after the theft. The person using it was involved in fraudulent activities and has since been fired. Despite my attempts to retrieve the phone, I failed. While I didn't report the loss immediately, I made it clear that the phone was being used by the thief who committed the fraudulent acts. I called and explained this to a representative today. The denial reason cited in the email doesn't consider the circumstances. Once I detected the fraudulent activities, I canceled the associated cards. I contacted Asurion after unsuccessful recovery efforts and provided detailed information. Regardless of the last usage date, the phone was taken from me, leaving me paying for a product someone else can use. I find it unfair to pay for insurance for years only to be denied coverage when needed. I expect better customer service and clarification from Asurion regarding the denial of coverage. I would like a member of the upper management to contact me promptly. Thank you. -Chauncey Carner

Regarding Claim/Invoice #[redacted] for the Epiphone guitar purchased on 7/4/[redacted] under the Gold Plan through Musicians Friend/Guitar Center and administered by Asurion, I have been awaiting resolution for over 2 months. Despite emails stating a gift card and a check were on their way on 11/6/[redacted] and 11/17/[redacted], respectively, I have not received anything. After numerous calls to customer service and speaking with supervisors and managers, I was told it is an IT issue. Despite assurances from a manager named Audrey and another manager promising to follow up via email, I have not received any updates. This situation is getting close to being considered fraud, as I have not received payment for a claim accepted months ago. Kindly escalate this matter to upper management for resolution.

I bought a Samsung washer from Home Depot in April [redacted] with a 5-year warranty through Asurion. Unfortunately, on 12/22, the washer broke and I initiated a repair claim. Despite multiple inquiries, Asurion assured me I would be reimbursed for my trips to the laundromat. However, after a defective part delayed the repair, a refund representative mistakenly closed my claim for the washer instead of addressing my laundromat expenses. I had to open a new case to resolve this. As of 01/14/22, I have yet to receive updates on the repair or reimbursement. Despite being promised reimbursement for $[redacted] spent at the laundromat, subsequent calls revealed a different story. After a series of unfulfilled promises, I am left feeling frustrated and out $[redacted]. The miscommunication and lack of follow-through on Asurion's part have been deeply disappointing.

Hello, I need assistance with checking the claim I submitted yesterday for phone number [redacted], PIN [redacted], ZIP Code [redacted]. I spoke with a representative regarding the ongoing issues with the refurbished Galaxy Note phones provided under my protection plan. All the phones received so far have had battery problems and shut down. I am requesting a newer model that can last longer. The phone in question, received in December, has no physical damage but suddenly won't charge or turn on. I was informed that updates would be sent to my son's phone, yet we have not received any. My email needs a password reset, but I can't do it as the phone is not working. I am unable to make calls to inquire about the claim status due to the phone issue, so I rely on this chat for information. Please avoid sending email updates as I can't access them. I appreciate your help. Thank you, Kristen C.

I have been dealing with Asurion warranty customer service and technical support for the past day without a resolution. Despite contacting them over [redacted] times, I am still unable to get a replacement device under my warranty with no fees. I initiated a claim in April [redacted] due to sound issues on my phone. After receiving a replacement on April 12 that was faulty, I got another one on April 15, which is now not working. Following troubleshooting steps, Asurion's chat support confirmed a replacement device would be sent. However, after speaking to 23 representatives, no one can override the decision to send a new device. I have been patient, but the situation remains unresolved, and I am feeling frustrated.

Regarding the electronics coverage provided by Asurion through the DirecTV Protection Plan Premier, I would like to share my recent frustrating experiences. Amid the increased usage of laptops due to COVID, I have encountered numerous issues with repairs not being performed adequately. For instance, Service Request (SR#): [redacted] for a Toshiba laptop was sent in multiple times for issues such as the battery not holding a charge, malfunctioning keys, and sluggish performance. Despite attempts at repair, the problems persisted, and unnecessary actions like replacing the cracked display were taken, which was not required. Similarly, Service Request (SR#): [redacted] for an HP laptop, which was sent in due to a noisy fan, ended with a complete reinstall of Windows 10, resulting in the loss of the Windows 11 upgrade, with the fan noise issue remaining unresolved. I am seeking a resolution, including the possibility of receiving replacement computers or a buyout offer. At a minimum, a refund of the $50 repair fee is expected. The service provided by Asurion has left much to be desired, considering the monthly payment made for the coverage through DirecTV.

They have not processed a claim I submitted over a week ago. Initially, they provided me with the deductible amount and promised it would be sent out the next day. Today is May 3rd, [redacted], and I have not received anything. I was assured of a call this evening, presumably to apologize and provide an explanation for the delay in handling this routine claim. Their failure to abide by the 24-hour turnaround time specified in the contract is concerning. If they provide me with any excuses, it will raise questions about their commitment to honesty and customer service. This situation has the potential to become an issue akin to David versus Goliath. I have connections with the local news media and will not hesitate to escalate this if they continue to neglect their responsibilities outlined in the policy I purchased.

My wife passed away on December 28, and I have been approved for a replacement for her lost phone. Asurion will only send a one-time code to authorize the shipment to her email or phone number. Her phone is lost and approved for replacement, but I don't have access to her email. I can't call the company for help. My email is [redacted], and my phone number is [redacted]. Her email ends in gmail.com - it could be [redacted] or [redacted], but I can't access them. The phone number you want to send the authorization code to is her lost phone number [redacted], which I also can't access. Please assist me. Thank you.

I am reaching out to address a frustrating experience I've had trying to make an insurance claim with your company. I initiated the claim on April 22, seeking a quick resolution as I was assured my new device would be sent overnight. However, it is now May 17, almost a month later, and I am still without a phone. This prolonged wait has been costly, with $75 paid for a service I couldn't use. The claim process itself was arduous, with a 24-hour wait for each step to clear. After being told I would receive a check in 3-5 days to buy a new phone, the timeline kept shifting without a clear explanation. Despite assurances, delays persist, casting doubt on the whole process. Although the customer service representatives have been kind and supportive, the overall handling of my claim has left me feeling frustrated and skeptical. I am eager for a swift resolution to this matter. Thank you for your attention.

I have been a loyal customer of Assurion for over a decade but recently, I have encountered numerous issues with their services. Over the past month, I have experienced a series of problems and disappointments. Each representative I speak to passes me along, resulting in broken promises and misinformation. From agents providing incorrect information to management, the issues have only escalated. One representative even gave me false details about a shipment, adding to my frustration. I am now considering changing insurance providers for both my phones due to the poor service and lack of concern. I feel like my concerns have fallen on deaf ears, and I feel utterly exhausted by this experience. I plan to share my story on various platforms to caution others about the quality of service provided by Assurion.