Asurion Customer Service Issues

I have addressed a detailed letter to the Assurion Corporate office concerning ongoing issues with device replacements. I have had to make two additional claims lately. Prior claims were canceled erroneously, causing frustration as I had insurance coverage and the issue was miscommunicated. Despite spending much time on the phone and multiple claim submissions, the process remains unclear. I have outlined the ordeal and emphasized the need for a prompt resolution before seeking further action. I've shared my grievances and stressed the importance of a swift response to prevent escalating the matter. Waiting for your feedback before considering escalating my concerns to other organizations. Sincerely, An upset customer (initials R.T.) [redacted] Contact after 2 P.M. preferred.

Dear Verizon Corporate, I am extremely frustrated with the recent interactions I have had with your insurance company, Asurion. Despite providing insurance, I have faced various issues with claims for my device. It has been a time-consuming process with contradictory information. There have been instances of lost devices, unclear insurance status, and poor delivery handling, causing me to lose valuable data and projects. I have diligently documented all conversations and errors. I seek resolution for these ongoing problems, including the replacement of my tablet or appropriate compensation. I have even escalated my concerns to high authorities due to feeling unjustly treated. Please address these issues promptly. Thank you. Sincerely, J.W. (Note: Contact information has been redacted for privacy.)

I submitted a claim for my phone and was advised to bring it to ubreakifix. The staff at ubreakifix informed me that the phone cannot be repaired and requires replacement. I am seeking help to facilitate the replacement through the asurion insurance I have for the phone. After contacting asurion, I was redirected to another representative due to my provider being ATT-straight talk. The second representative also couldn't assist me. I require guidance on the next procedures to have my phone replaced. Thank you.

I have protection insurance and received a new phone in the mail. However, I haven't been able to send back my damaged phone because there was no Return Envelope included. I requested one to be mailed to me, but it has not arrived yet. I am worried about the deadline and the possibility of having my service cut off. I would like the delay to be noted on my file and be granted an extension for returning the damaged phone. Could you please send a Return Envelope to: Brenda McPeters [redacted] Chaffin Rd. McKinleyville, CA [redacted]? This will allow me to return the damaged phone and avoid any additional charges or service interruption. Your prompt attention to this matter is greatly appreciated. Thank you for helping me resolve this issue. Sincerely, Ms. B. McPeters.

We are disappointed with the service we received for our printer. The issue of the paper jam persists even after sending it in for repair. Additionally, the ink continues to smear on photo paper, rendering the printer unusable even after supposedly being fixed. We are frustrated by the wasted $[redacted].88 spent on the printer. We request a full refund as the problems were not resolved despite following the recommended repair process. Thank you for your assistance.

I am experiencing issues submitting a claim with Asurion for my broken Verizon iPhone. Despite disabling the Find My feature twice as requested, Asurion is still not confirming its deactivation. I have provided confirmation emails from Apple and engaged in phone discussions where Apple assured Asurion that the Find My feature is turned off. Following a long phone call of two and a half hours, Asurion remains doubtful, mentioning potential fees if the phone is received with Find My still active. I am seeking Asurion's recognition that the Find My feature is disabled and guidance on where to send my broken phone for a replacement.

I received a phone from your company, and unfortunately, it stopped working after only 2 days. I believe the issue might be with the home button. When I contacted customer service to file a claim, I was informed that I needed to deactivate "Find My Phone" before sending it in. However, since the phone wouldn't turn on, I couldn't do it. Even my granddaughter and I tried remotely without success. After some effort, we were finally able to disable it today. Now that it's done, I would like to request a replacement phone. Could you please provide guidance on where to send it? My name is Charles Sam McMillan, and if possible, I prefer communication via text as I find email difficult at the moment. Thank you for your assistance.

I submitted a claim on September 27th. When I called to cancel on the same day, I was informed it had already been processed and instructed to return the device upon receipt. I sent it back that day, and it reached the warehouse on October 1st. Despite being told by a representative that I'd be refunded within 7-10 business days, I received no payment after contacting Asurion again. They then said the device wasn't scanned until October 9th and I'd have to wait until October 22nd for my refund. This delay and the conflicting information given by Asurion have been frustrating. I never even opened the box. It's been nearly three weeks with no resolution or updates on my refund. I feel let down by this lack of communication and the need for an additional 2-week wait. The conflicting refund dates and the extended delay in returning my money have been very disappointing. I hope my concerns can be addressed promptly.

Hello, I am Miguel I Nazario. I am trying to reach the help desk, but it seems only internal employees have access. I applied for Job ID SUP14964, and though I submitted my application without any issues, I received an email stating it was incomplete. I reviewed it and resubmitted without any problems. I would like to ensure that my application reached HR intact. Could you please forward this to the appropriate department at ASURION or provide a contact number for me to address this matter directly? It is crucial that HR receives my job application. Thank you for your assistance and have a great day. Best regards, Miguel I Nazario

I bought a Maytag refrigerator in May [redacted] and got a 3-year protection plan. The fridge stopped working properly, and I made multiple claims between September and October. Despite several repair attempts, the appliance still isn't fixed, and my policy was abruptly terminated after the third attempt. The protection plan should be valid until May [redacted], but now I'm left with an unrepaired fridge. I believe I am entitled to a replacement as per home depot.com guidelines for repeated unsuccessful repairs. I'm disappointed in the service provided and feel like I've been taken advantage of. I'm planning on reaching out to the state attorney and the Better Business Bureau for resolution. I want the refrigerator replaced since it's clearly faulty and the technicians failed to fix it in three tries. I'd appreciate a call back and clear instructions for the technician visiting on October 16th at [redacted] 58th Avenue North, Unit [redacted], St. Petersburg, Florida, [redacted]. You can reach me at [redacted] or via email at [redacted] -T. Benignetti

I need assistance with the replacement phone my mom received. She expected a S5 Note but got a smaller S8 instead. She is not satisfied as she needs a phone she can see properly. How do I proceed to return it? She is 77 years old, has health concerns, and limited income. Her name is Celia Ritter. Thank you for your prompt response.

I had an issue with my phone LG Q10 dual screen with T-Mobile, which broke. I sent it to Assurance Insurance, and they replaced it with a Samsung Galaxy S9 and then a Samsung Galaxy S10, not the LG phone. After contacting a representative, they mentioned giving me a free LG phone. However, the conversation abruptly ended. When I called back, the representative asked me to continue the process but then the call disconnected. It's frustrating because they assured me of a free phone but the communication keeps failing.

I submitted an insurance claim on Sunday, November 9, [redacted], for a cracked screen on my Galaxy S1 Ultra 5G in black. Despite confirming the repair center location in Springfield, MO on Monday, November 8th, and being reassured it was the correct place, I faced frustration upon arrival as they were unaware of the situation and lacked the replacement part. Subsequently, a new appointment for Saturday, November 13, had to be arranged at uBreakiFix. This miscommunication resulted in missed work hours, fuel expenses, and unnecessary round trips. I hope for a refund of at least the $30 insurance deductible due to this inconvenience. Clear communication is vital to prevent such wastage of time and resources in the future. Thank you, Lewis P. [redacted]

In August [redacted], I closed my Asurion account. Two weeks later, I got a message confirming the cancellation and promising a refund. However, my recent Visa statements show that Asurion has continued to charge my card. I've tried calling customer service to resolve this issue, but the listed number is out of service. This situation is extremely frustrating. I demand that Asurion stops charging my credit card immediately since my account has been canceled. I expect a refund for the payments taken between August and November [redacted] as agreed upon during the cancellation. I hope for a prompt resolution from Asurion.

Subject: Unauthorized Charges and Refund Request Hello, my name is Caroll Anglade. In August ****, I canceled my account with Asurion. Two weeks later, I received a confirmation text about the cancellation and the promised refund. However, I recently found out that Asurion continued to charge my Visa card for services. Despite multiple attempts to contact customer service using the provided number from Google, I have been unable to speak with a representative. This situation is unacceptable. I urge Asurion to stop charging my credit card immediately, as I no longer have an active account. As previously confirmed, my cancellation request was processed in August. I am also expecting a refund for the charges incurred between August and November under Plan ID [redacted]06. I am eagerly awaiting your prompt response and resolution of this issue. Sincerely, Caroll Anglade

After updating my iPhone 8 to ios15, the microphone stopped functioning during phone calls. I can hear others, but they can't hear me on regular calls, speakerphone, or with headphones. I contacted Apple support and visited the Apple store, then Verizon suggested reaching out to my phone insurance. I hope for a resolution to this issue since it started after a simple software update. Feel free to reach me at [redacted] since calling me will have the same issue - I can hear you, but you won't hear me.

Unfortunately, my Apple Pencil second generation, Apple Watch Series 5, and iPhone 12 Pro, which were meant to be returned to Apple, were stolen when my rental vehicle was stolen while we were packing up to move. After the vehicle was recovered, the electronics were missing, including the watch and phone I was preparing to return via UPS for a warranty replacement through AppleCare Plus. The Apple Pencil and watch were in the cup holder, but the vehicle was inaccessible as the key fob batteries had died, unknowingly leaving it unlocked. After giving some hot dogs to the kids, I returned to find the Kia Sedona rental gone. It was later found abandoned with slashed tires and all electronics gone. I tried to claim some items under home insurance but unfortunately, my claim was denied.

I spoke with a customer service agent named Latoya Howard who assured me my replacement phone would arrive in 1-2 business days. However, she didn't provide me with a claim number or tell me the deductible. When I called back, I found out the phone is back-ordered. I asked when I could expect it, but received no clear answer. When I requested to speak to a supervisor or manager, I was transferred to another agent. Frustratingly, I couldn't get the issue resolved and was not given a straight answer about the phone replacement.

I want to share my experience with your company today. It was frustrating. I spent 1 hour and 27 minutes on the phone trying to get my phone's battery replaced, which was fully covered. I was passed between claims, ProTech, and back to claims, only to repeat the cycle again. Finally, the last person I spoke to explained that only ProTech representatives in my state could initiate the claim. Despite the friendly service, I will not recommend Asurion. Most of the representatives tried to upsell me more insurance, which was off-putting. I suggest focusing on providing better customer service for the existing insurance policies.

I've spoken with several representatives regarding my damaged cell phone. The tech at our local AT&T store advised me to contact the insurance company for a replacement. I've been in touch with a representative named Pearl Wilson. The damage occurred on November 3, [redacted], and I visited the store immediately after. However, I only contacted the insurance company after leaving the store. I'm frustrated with the runaround I've been given to replace my phone. I pay a high premium for this coverage and expect better service. I hope someone responsible can handle my claim promptly. If it were you or your family member, wouldn't you feel the same frustration? I've tried calling [redacted]3 but haven't had a positive outcome. I'm eagerly waiting for a resolution and my replacement phone.