Assurance Wireless Customer Service Issues

I am Israel Brown. I recently received two letters from your company mentioning that my new Assurance Wireless phone should be on its way to me by mail. However, I have yet to receive it at my address: Israel Brown [redacted] N US Highway 17-92 Ste [redacted] Longwood, FL [redacted] Could you please provide me with the tracking number for my phone so that I can trace its delivery through the US Postal Service and determine its whereabouts? I would appreciate your assistance in resolving this matter promptly.

I have not yet received my new Assurance Wireless phone in the mail. I was informed in a letter that it would arrive soon, but it has not been delivered. Kindly send the phone to my address: Israel B. [redacted] North US Highway 17-92 Ste130 Longwood, FL [redacted]. Thank you. Assurance Wireless, please ensure the delivery of my new phone to the provided address. Otherwise, I may need to involve my lawyer, Doug Burnetti, to address the false information, false advertising, and discrimination concerns.

Today, my wireless phone arrived by mail (8/7/23), but the package was opened and wet, so I am refusing delivery. I do not want a replacement from Assurance Wireless and wish to unsubscribe from the Lifeline plan. I have attempted to contact Assurance at 1-[redacted], but without success. They required my wireless number to speak with a representative, which I do not know how to find nor am I interested in locating it. I simply want to cancel Lifeline through Assurance. Thank you. Tom S. [redacted] Cross Creek Drive Willoughby, OH [redacted] [redacted]

I have an Assurance Wireless government phone that I have been using for a few months, and I frequently make calls with it. Approximately a week ago, my phone service was unexpectedly shut off without any valid reason, claiming that I either no longer qualify or don't use the phone enough. Despite customer service assuring me they would fix the issue, it remains unresolved. According to the program, my service is supposed to be free with no monthly bill, so there should be no need for me to reapply or submit any additional paperwork. I simply want my service reactivated and restored to its previous state.

My phone functioned flawlessly for a year until recently when the charging port stopped working. I attempted various chargers and sought assistance from store staff, who confirmed the port is damaged. As I can't use my phone to call support, could you please send a replacement to my address? Currently, I can only communicate via email. My contact details are as follows: [redacted] Main St. Apt. [redacted] Windsor Locks, CT [redacted] Thank you, Michael M. Email: [redacted]

I'm uncertain if my previous request was received, but my phone ([redacted]) is facing issues with the charging port, and I am in need of a replacement device. I am willing to pay a replacement fee if necessary, as nothing has physically damaged the phone; the port appears clear, yet it is not functional. I am only reachable by email now as the phone is no longer in operation. My current mailing address is [redacted] Main St, Apt. [redacted], Windsor Locks, CT [redacted]. Thank you! - Michael M.

I live in a nursing home and am on social security. Due to my MCI, using technology is challenging for me. My phone is not allowing me to make calls and prompts me to make a lifeline call every 30 days, mentioning payment for minutes. As I should have free service, I am puzzled by this issue.

Hello, my name is Roger Green. Unfortunately, my phone was stolen shortly after I received it. I have been experiencing homelessness for some time now. Adding to my hardships, I recently attended my best friend's funeral, and in February I lost my son to a drunk driver. I have been overwhelmed with grief and have been feeling very isolated. I have been actively looking for work but now my E.B.T benefits have been stopped, leaving me with no income unless I find odd jobs or rely on others for help. I cannot recall the exact details, but Stronglife of Conover was responsible for supplying me with the phone. Having a phone is crucial for me to secure employment. I am currently borrowing a friend's phone, but this is only a temporary solution. Unfortunately, I am unable to make the journey to Conover due to my current situation. Any assistance would be greatly appreciated. Thank you for your understanding. Sincerely, Roger Lee Green, phone number: [redacted].

I have been attempting to acquire a new phone since June 16, [redacted]. After experiencing issues with charges, a representative assured me that they would send it to me. However, the delay has been frustrating as I am currently using an old phone that doesn't hold a charge. This is why I am reaching out for assistance. I did receive an x-mobile tablet that I did not order, but it lacks Internet capabilities and cannot make calls. Please assist me in resolving this issue promptly. Today's date is August 11, [redacted].

During my encounter with your representative, I expressed my preference for a T-Mobile phone over an unknown brand. Despite my clear choice, after taking my ID and Medi-Cal card at the Food 4 Less parking lot near San Pedro in Los Angeles, California, he activated the unwanted phone. When I protested, he claimed I would need to pay $10 for the T-Mobile phone. Feeling uneasy, I informed him that I would report the incident. However, he handed over the activated phone I did not want and left me with no access to the phone details. I feel my information was mishandled and used without consent, and I still desire the T-Mobile phone I initially requested.

I've been using Assurance Wireless for a while now. Recently, I received emails and text messages saying my account was canceled and needed reapplication. After reapplying, I received a new phone and set it up as instructed. However, when I tried to make a call, I was told my account was on hold and to contact [redacted]. I tried calling [redacted] and a help line number multiple times but found myself going in circles. Eventually, Assurance Wireless ended the call after following their troubleshooting steps.

Since activating my phone, it has been overheating. The phone I had before this one had touchscreen issues. After contacting Assurance about the problem, I was instructed to return the touchscreen phone, which I did. I then paid $30 for them to send me another phone, the one I am currently using, but it seems to be hacked. I'm upset about the conflicting information I am getting from different agents, leading to delays and additional shipping fees. I have important doctor appointments and this situation has been very frustrating. I am returning the phone today, and I hope others don't face the same challenges. I appreciate your attention to this matter. Thank you sincerely, S. Busby.

I recently received approval for Assurance Wireless phone service via email on 8-12-[redacted]. However, I have encountered problems with my phone, with notifications being delayed. To clarify, I no longer reside at [redacted] Woodard Dr, Linden, TX [redacted], and kindly request that my device be sent to my current address at [redacted] White St, Atlanta, TX [redacted]. Thank you for your assistance.

My Samsung phone is displaying "No SIM card" even though it is inserted. I tried using another Samsung SIM card, but the message persists. I have been without a phone for nearly a week and need urgent service. I contacted Assurance customer service at [redacted]-[redacted] and was unable to locate a physical store in my area. Despite Assurance phones supposedly being available at gas stations and malls, I could not find one nearby after searching for 2 hours. When I inquired with T-Mobile as suggested, they had no knowledge of the situation. Given my medical needs and financial circumstances, I would greatly appreciate receiving a new Assurance phone promptly. While I am without a phone, you can attempt to reach me via computer or contact my neighbor, Lisa Coleman, at [redacted], who can relay any messages to me. My name is Rita Townsend, residing at [redacted] Union St Apt 3, KPT TN [redacted].

I own a Model: C6L [redacted] for around 2 months now. Right from when I unboxed the phone, I've been consistently disappointed. It constantly overheats, reaching extreme temperatures and causing it to shut down unexpectedly even during calls or regular use. The battery heats up so much that charging becomes challenging. To charge it, I have to remove the back cover, cool it down with a fan, and then plug it in while it's still being cooled. I believe a replacement from a different manufacturer and model is necessary for me.

I am having trouble activating my phone. The instructions provided do not align with the phone's functions. Each time I call the toll-free number or [redacted], a message states I cannot use the phone due to a lack of mobile service. When I contact support from another phone, they ask for the phone number, which I do not know. In the phone settings under phone info, it shows the phone number as unknown, along with the SIM card information being unknown despite a SIM card being inserted.

I want to address the issues I've been experiencing regarding my phone service. Providing the ACP # for approval should help expedite the process. It would be beneficial to receive warnings about potential service disruptions. Showing courtesy is important, as I recently waited on hold for over 30 minutes only to be disconnected by a representative. I tried to add money to my account as prompted when logging in, but I am still uncertain about my approval status, despite having the ACP #. The phone is also experiencing volume issues during calls, leading me to borrow a friend's phone for important communications. I hope to resolve these matters promptly, especially to access my Gmail accounts associated with this phone number. Thank you for your attention to this matter.

I recently received a text indicating that I qualified for the Lifeline program but then received another message stating that I did not qualify. This has affected my phone service, and I am unable to make or receive calls or texts. I would like my Lifeline service restored and a refund of $20.00, which I paid to Assurance Wireless for service. Your assistance in resolving this issue would be greatly appreciated. Thank you, Angel A.

I visited Dorney Park with my children and friends on Thursday, August 24th. Unfortunately, I lost my phone during the visit. I'm trying to fill out the lost and found form, but it requires the serial number/IME number which I don't have as it was on the phone. I'm reaching out here in the hopes that someone can assist me with filing a claim for the lost phone. I am eager to have my phone back, so any help would be greatly appreciated. Thank you, Monica R.

I recently activated my new phone about a week and a half or two weeks ago. However, today, September 1st, the phone suddenly stopped working and will not charge at all. Despite being fully charged to [redacted]% yesterday, it does not turn on when unplugged and shows no signs of life when plugged in. It is completely unresponsive. I need assistance with this issue. My contact number is ‪[redacted]‬. The mailing address associated with this matter is [redacted] 40th Ave NE, Seattle, WA [redacted], Unit # [redacted].