Assurance Wireless Customer Service Issues

Hello, my name is Anthony Quinn. I reside at 77 Spruce Pine Lane, Bassett, VA [redacted], born on 11/16/[redacted]. My Social Security Number is [redacted]. I am experiencing difficulties with my Orbic RC609L phone. It repeatedly freezes and powers off, restarting on its own. Despite researching solutions online, the problem persists. The phone only stays on for short periods, making it unusable. I need assistance to resolve this issue or obtain a replacement phone. This ongoing problem has prevented me from using my phone normally. Unable to rely on it for incoming calls, I am seeking a solution. Thank you for any help you can provide. - Anthony Quinn

I am currently experiencing homelessness and working hard to secure employment and enroll in a rehabilitation program to improve my circumstances. Unfortunately, my phone recently had issues with the charging port and was subsequently stolen. A phone is essential for me as it enables my children to reach me and given the recent passing of my mother, I need my sister to be able to contact me. Financially, I am unable to afford a replacement as I currently have no source of income. Your assistance in resolving this situation would be greatly appreciated. Thank you.

I recently set up my new phone and was promptly informed by Spectrum that you have mistakenly taken my ACP and Lifeline benefits. I've made repeated requests for you to release these benefits and return them to Spectrum, my internet and landline service provider. It's confusing why you haven't complied with my request yet. By holding onto my ACP and Lifeline benefits, Spectrum is charging me the full rate for services that neither you nor I are benefiting from. Please address this issue urgently. Thank you, Pamela L. Vaden Spectrum Account #: [redacted] 30 [redacted] Assurance Phone #: [redacted] Case ID: SV [redacted]

I experienced an issue with Assurance Wireless not repairing my current cell phone and charging me $9.99 for a new one. This new phone was ordered on April 18th, yet as of April 26th, it has not been prepared for pickup by FedEx. The company attributes the delay to an address update. However, on April 26th, they informed me that it could take an additional 7-10 days before the phone is even dispatched. I am frustrated by the lack of progress and the inability to speak with a supervisor or manager for assistance in resolving this matter promptly so that I can receive the phone I purchased.

I contacted Assurance Wireless over a month ago regarding my phone with a broken screen. I was assured that a replacement was on its way. After not receiving the phone, I called again and was provided a UPS tracking number. Eventually, I was informed there was a hold on the phone and Assurance Wireless needed to contact UPS via email to release it. Despite explaining the situation to a representative, I am still unsure if the device has been reordered. This process has been ongoing for about a month and a half with no resolution. I keep hearing the same information repeatedly but have yet to receive the replacement phone.

I recently received a phone from Assurance Wireless, but unfortunately, it was stolen. I urgently need to replace it. When I tried to contact customer service to resolve this, I couldn't access my account without a phone number. While speaking to customer service, I was asked for my phone number which I couldn't provide as I don't remember it. Can anyone advise me on who to contact for assistance in this situation?

I recently received my new phone and replacement SIM card with the same number. While activating the new phone, I mistakenly skipped the step asking if I wanted to transfer my photos and data. The new phone is working fine, and my old SIM card no longer works in the old phone. I'm unsure how to transfer my data and photos, especially as I need to return the old phone. I've been attempting to reach customer service for a few days now to address this issue before sending back the old phone for return.

I was exploring different companies offering lifeline and ACP services when I inadvertently signed up with Assurance Wireless. I received a free phone in the mail from them, which I haven't opened as I realized I didn't want their service. I tried contacting their support via Facebook Messenger, but they directed me to call [redacted]. However, I couldn't make any progress as I kept getting disconnected, possibly due to not selecting a valid option or not having an Assurance Wireless phone number. I simply need guidance on returning the phone to them.

I am a new customer and unfortunately, my phone was stolen in the mail, so I never received or activated the ORBIT Q10 phone you sent me. The paperwork I received did not include the stolen phone's number. I have made a police report as advised, but I am struggling to get through the automated system to speak with a live person and complete the process for a replacement phone. The original setup pin for the stolen phone is Account Pin [redacted]58 under Richard Morang at [redacted] Scott St., Sparta, Missouri 65[redacted]. You can contact me via email at [redacted] or by text/call at [redacted]. I appreciate your attention to this matter, and the person who advised me to file the police report also mentioned that the stolen phone could not be activated.

I signed up for your phone service, but another company I applied to through the National Verifier automatically switched my service without my consent. I got a letter from you saying I could switch back after April 1st. I've been trying to do it online, but it keeps saying I'm an existing customer. The phone operator keeps hanging up on me.

My phone was missing for 45 days and I recently got it back from someone. The phone is locked, and I cannot access anything on it. I bought my Moto G Pure from a store in front of Kroger in Atlanta, Georgia. I urgently need help to unlock it, change my number, and get it working properly. Unfortunately, I am unable to do anything on the phone, not even call customer service because it is locked. My contact number is [redacted].

After my phone shattered, Assurance closed my account instead of just replacing it. I received a replacement phone, but it doesn't make or receive calls. I waited over an hour for customer service with no luck. Yesterday, 05/02/[redacted], I spent an hour on the phone with a rep. I'm spending more time waiting for help than actually receiving it. As a disabled senior, I rely on my phone for doctor appointments and important information. Can you please assist me with getting a replacement phone that actually works?

I am Alexander Prieto. I am reaching out regarding my now inactive number [redacted]. During the first few days of April, while in the hospital, a live agent promised to keep my line active after I lost my phone during an ambulance transfer. I provided the address for the new phone delivery and was assured no disruption in service. Sadly, I have not received the replacement phone yet, and my service is now disconnected.

On March 30, [redacted], I was taken by ambulance to the hospital's trauma center and unfortunately lost my phone during the ride. I spoke to a customer service representative in early April while I was still in trauma and heavily sedated. They promised that my phone line wouldn't be disconnected while I waited for a new phone. I'm worried because my phone line has been disconnected now without receiving my new phone. I'm reaching out regarding phone number [redacted]. My name is Alexander Prieto.

I called customer service and waited for 45 minutes only to be hung up on. They provided incorrect information about my phone, and when I asked to speak with a supervisor, I was told none were available. They initially took my request for an upgraded replacement phone but later canceled it, claiming they needed confirmation of my mailing address, which I had already provided. I am prepared to escalate this issue to the Better Business Bureau if it is not resolved today.

My cell phone is not working, affecting my access to Google, Facebook, and YouTube. When I try to sign in on Amazon using my email and cell phone number [redacted], the OTP with six digits is not reaching my phone. I believe my new cell phone should be mailed to [redacted] Independence Ave, Bronx NY [redacted]. The six-digit password is [redacted]. Could you please rectify the issue with Amazon's OTP resend to properly function with my cell phone number [redacted]? Thank you.

I have made three phone calls regarding my replacement phone, but unfortunately, it has not arrived as promised. Initially, I spoke with a representative who assured me that a request for a replacement phone was processed. However, upon following up when it did not arrive within the specified timeframe, I was informed that no such request was made. I went through the process again with another representative who issued a new promise for the phone to arrive by May 5th, yet it still has not been delivered. I am simply seeking resolution and hoping to receive my replacement phone soon.

I received a concerning text about my medication with a link, followed by someone else's message. I attempted to set a new PIN for my sim card but got locked out of my phone. After a few unsuccessful tries, I turned it off. Surprisingly, when I turned it back on 9 to 10 hours later, it was unlocked. I need assistance from Assurance to reset my account PIN and inquire about getting a new SIM PIN. Thank you.

I am currently receiving ACP assistance and have been a Lifeline customer for many years. My service switched from T Mobile to Verizon with Safelink, and I was assured I could keep my T Mobile SIM card and number. However, my service stopped working recently, and I was informed that I need to upgrade to Verizon and get a new SIM card. I would prefer to switch my ACP benefits to Assurance, which operates on the T Mobile network. I have not found information on transferring benefits to Assurance on your website or through the phone menu options. I have had difficulty reaching an agent through the automated system, which concerns me about transferring my service. It is crucial to have the option to speak with a live representative for cases like mine. Since Assurance is the only ACP provider in my area on T Mobile, I am eager to have my benefits transferred. I urgently need assistance as my phone service is currently down. Please contact me at [redacted] or provide me with a phone number via email to discuss transferring my ACP benefits to Assurance.

I have been waiting for my replacement phone for over a week now. I did not keep track of the dates I contacted your company, but this issue needs to be resolved promptly. I've communicated about this issue numerous times without a satisfactory outcome. My name is Melissa Carter, and my date of birth is 05/13/[redacted]. I reside at [redacted] Hwy19E, Elizabethton, TN [redacted]. I feel like I have been given the run-around, and I am becoming increasingly frustrated. I have been trying to get a replacement phone since January. I am seeking answers and a resolution to this matter.