As Seen On TV.com Customer Service Issues

I purchased a Wonder Wallet and the card insert is falling apart. It has been replaced once, but the same issue is happening. The wallet is designed to hold 24 cards, but I only have 18 in it. I would like a new card insert for my Wonder Wallet. The old wallet I had for ten years has a card insert in better condition than the one in my Wonder Wallet. The reason I got the Wonder Wallet was because my old wallet was falling apart, but unfortunately, the card insert is not compatible. It's becoming frustrating when my credit cards or debit card fall out of the wallet. I have had to ask stores if anyone found my cards a few times already. Please send me a new card holder insert for my Wonder Wallet. Thank you. Robert W. from North Huntingdon, PA.

I purchased the Power AirFryer Oven [redacted] on March 6th and have paid in full. I am wondering when I can expect to receive the free cookbooks and accessories promised with the order. I must say I am disappointed with the AirFryer's performance. It does not live up to the expectations set by the commercials. Regarding the 30-day trial offer, I did not receive any information in the mail as stated. Due to this, I did not cancel, resulting in missing out on the $75 Walmart gift card, causing an overdraft in my account. I believe the $75 should be refunded to my account. The consultation reference number for this issue is [redacted]. During this time, my mother was ill and subsequently passed away, adding to the challenges I faced. Thank You, Cheryl F. T.

I purchased the EpiSmooth Hair Remover from the As Seen On TV store in The Marley Station Mall, located at [redacted] Ritchie Hwy, Glen Burnie, Maryland [redacted], around November 8th, [redacted]. Although the box claims it "Removes Hair At The Root," unfortunately, the product did not work as expected at all. I returned to the store with my receipts, the EpiSmooth in its original packaging, and all the accompanying items. The clerk informed me that the receipts did not match the product I was returning, and he declined my request for a refund, exchange, or store credit. I meticulously keep all my receipts, and the one I presented matches the price of $10.99 as indicated on the product's box. The receipt policy mentions no refunds or exchanges after a week of purchase, but I promptly returned within a day or two after buying the EpiSmooth. Despite attempting to contact Customer Service, I was unable to speak with a representative or gain assistance during my call. The alternative contact number provided is also out of service. I am seeking a swift resolution to this matter, as I believe the error lies with the store. I am requesting a full refund. Thank you, M. Miller

I ordered the Night Sight Glasses on Dec. 4th but accidentally deleted the email with the tracking number. I'm trying to find out when the item will arrive. My name is Loni Silvers and the order is for Night Sight glasses priced at $20. The delivery method is DHL with final delivery by USPS. The phone numbers listed on the site are not working, so I may need to cancel the order through my bank if I don't receive an update soon. Thank you.

I have made multiple attempts to reach you for assistance. Each time, the wait time has far exceeded the promised 3 minutes, with my last attempt resulting in a 3-hour wait time and no response. This lack of communication is unacceptable, especially considering the negative rating your company holds with the BBB. I have lodged another complaint with the BBB, and if this matter is not resolved promptly, I will be contacting my bank to request a refund. I am prepared to return the product as well, as your lack of responsiveness is incredibly frustrating. Please prioritize this issue and reach out to me at your earliest convenience. Thank you. Sincerely, J. S.

Last week, I accidentally ordered the wrong glasses instead of the adjustable lens that I actually wanted. I need to exchange them for the correct ones - the ADJUSTABLE LENS. I didn't realize I made the mistake until after receiving them. Can I return the one power glasses and get the adjustable lens instead? Please advise on how to proceed. I would also like a return label and a bill to compare the cost difference between the one power and adjustable lens. Thank you. - G.V., Customer ID #[redacted]

On May 1, [redacted], I purchased Pink Armour Nail Polish which was deducted from my account on May 4, [redacted]. I am extremely disappointed as my order never arrived and my payment has been processed. I have an authorization code from my bank, Tx[redacted][redacted], confirming the payment. However, I did not receive an order number from your company. I have attempted to contact customer service but have been unsuccessful. I kindly request your prompt assistance in resolving this matter. I look forward to your response. Thank you.

Order #SEEN2563UK Hello, I bought a Gymform Leg Action machine from As Seen on TV on 22/07/[redacted]. It arrived on 27/07/[redacted]. Upon opening it, I found a warning that the machine should not be used by individuals with pacemakers or circulation problems. Unfortunately, I have both conditions, and this was not mentioned in the advertisement. I would like to return the machine for a full refund. Could you please guide me on the return process? I am unable to locate the returns form on the As Seen on TV website as I did not have an account before purchasing this product (I have created one now). Thank you, Cliff P.

I'm experiencing difficulty reaching the customer service phone number provided. My elderly mother, M.L., who is 89 years old and suffers from severe dementia, received a mystery charge from AS SEEN ON TV on her credit card without a corresponding phone number. Although she denies placing an order, her memory loss suggests otherwise. I believe it's an unnecessary purchase. To investigate, can you locate the order using the phone number [redacted] and the address [redacted] Schooner Ave, Lakeland, Fl [redacted], associated with the order placed on credit card ending in [redacted]? I'm struggling to manage her unintended purchases and appreciate any assistance you can provide. Thank you, Teri Littlewood (daughter)

Order number: 10-06[redacted]8 - I made this purchase on 11/24 for the Gotham Steel 25 Piece Cooks set with an expected delivery date of 12/3. However, there have been delays in the shipping process. Despite reaching out to the seller and tracking the package, it has not progressed beyond the label creation stage as of 12/5. With Christmas approaching, I am concerned about the timely delivery. I am uncertain whether reordering would ensure it arrives on time. I kindly request immediate shipment, confirmation, or a full refund of $[redacted].59 to my credit card for alternative purchase options if needed.

I received the incorrect order recently and would appreciate assistance in returning it without being charged return postage or restocking fees. Given that the mistake originated from your end, I believe this is the appropriate course of action. If it's possible to provide a return postage label, please proceed with that. I placed an order for the Hempvana Pain Relief Cream, but instead, I received the DermaSuction. Could you arrange for the return of the DermaSuction and have the correct item, the Hempvana Pain Relief Cream, sent to me in exchange?

I made a purchase around December 16, [redacted], and have been reaching out through emails multiple times for updates on my order. The credit card was charged on the same day, and they mentioned the order was shipped on December 31, [redacted], but didn't provide a tracking number, only an ETA. I requested the ETA but have not received any response. The order number is [redacted]. The lack of customer service is extremely disappointing to me, especially considering my age. I urgently need this order as it was intended to be a Christmas gift. I kindly ask for assistance in ensuring that the company, As Seen on TV, delivers my order as promised. Refund is not an option; I simply want to receive the item I ordered.

Order # [redacted] Date: Monday, December 7, [redacted] I made this order more than 2 months ago, and I have yet to receive it. After checking with UPS, they informed me that a label was printed but the product was never shipped. Waiting over 2 months is completely unacceptable to me. Despite my numerous attempts to contact your company, I have not received any response. This lack of communication is unacceptable, and I urgently need this matter to be addressed. Sincerely, R. Lemmons [redacted] [redacted]

I placed an order on October 15, [redacted], but have not received it yet. Despite trying to contact the company multiple times, both by phone and email, I have not received any responses. They have taken the payment from my account for 2 skinny stacks. When I tried calling [redacted], the call just disconnected, and the second number [redacted] seems to be for a medical alert button service. I have utilized the "contact us" email option and sent multiple emails, but have not received any replies. I am seeking assistance with this issue. Thank you.

I placed an order for the Power Legs Foot Massager on 10/1/[redacted]. It has been six weeks since I made the payment, and despite calling the toll-free number multiple times and leaving messages, I have not received any response. My order number is E[redacted]. I am considering contacting my credit card company to report this as a fraudulent charge. I have not received the product and have had no communication from the company. Please reach out to me at Barry Nowlin at [redacted] or email me at [redacted] I urgently need someone to provide feedback to prevent further action. I hope to resolve this without involving my credit card company or the BBB. Thank you. (Today's date is 11/17/[redacted]).

I apologize for the inconvenience. I recently bought three of the wall-climbing cars advertised on TV and all operate on the same frequency, making only one usable at a time. Moreover, the cars are much slower than advertised and do not meet expectations. I had planned to gift these to my children this Christmas, but now I am disappointed with the purchase. While I suspect it may be too late for a refund, I am reaching out to see if there is a way to address the frequency issue. Any assistance would be greatly valued. Warm regards, Jayne T. --- Hello, I would like to inform you that the battery door can be securely closed without the screw provided. This is normal as it can simply snap into place. Thank you for your understanding. Customer Service AsSeenOnTVWarehouse.com

On February 17, I purchased two TacVisors for $31.65 with express shipping. The amount was withdrawn from my account on February 22, but I have not received the TacVisors as of February 24. Unfortunately, I misplaced the order number and did not receive any tracking information via email. Can someone assist me with this issue? Name: Henry L. Page Address: [redacted] Meadows Run, Richmond, Virginia [redacted] Email: [redacted] I can provide card information if necessary.

I am interested in purchasing the Power Air Fryer Oven with Eric Theisis as seen in the advertisement. This versatile cooker can deep fry, bake, and more using rapid air technology with minimal oil for healthier meals. The easy one-touch panel offers eight pre-set cooking programs for dishes like French fries, meat, fish, and desserts. It functions as a 7-in-1 cooker, replacing multiple kitchen appliances. Included accessories are three air flow racks, a rotating basket, rotisserie split, and drip tray. The large window and easy-grip handle make monitoring your food simple. The oven comes with three recipe books and is dishwasher safe. Could you provide information on availability, pricing, and shipping for this product? Thank you.

I made a purchase last night around 2:30 a.m. for the BGS brow growth product. The total was supposed to be $14.99 plus $5.99 for shipping and an additional $5 for another pen, totaling $39.95 USD. However, I noticed there were extra items added to my order that I did not select. I emailed immediately to cancel the order since your office was closed, and when I called at 10:00 a.m., the customer service representative mentioned the items were already shipped via FedEx, but she couldn't provide a tracking number. I ship packages frequently and know this process, so I am certain the items have not been shipped. I would like to cancel the order urgently. The item was sent to William R. at [redacted] Avondale Street, Bethesda, MD [redacted].

I don't have any issues with your products. I'm curious about the process your company follows for patenting new ideas and bringing them to the market. I have multiple ideas I'm interested in discussing for potential collaboration. Please feel free to contact me at [redacted] if there is interest. Thank you.