As Seen On TV.com Customer Service Issues

When attempting to place an order, I mistakenly ordered 3 sets of knives but intended to order only 1 set. As a result, my bank account was charged $[redacted].65. Despite my immediate attempts to cancel the order, it had already been shipped, possibly due to the rapid processing system in place. I took the necessary steps to inform my bank and had to open a new account to handle the dispute regarding the charge. Following the company representative's instructions, I returned the package to the post office as "return to sender," expecting not to incur any additional charges. However, the package was returned to me with a note indicating that a fee would apply for the return. This experience has left me feeling frustrated and dissatisfied, especially since I rely on a limited income from Social Security. I urgently seek a refund and require guidance on how to return the package without incurring any further expenses. My previous shopping experiences with your company have been smooth, and I hope we can swiftly resolve this matter. Thank you.